Partners in improving local health Slide 1

South Tees Access & Response (STAR)

Scheme

Partners in improving local health

Background

• Majority of Middlesbrough’s population lives in the most deprived 20% of wards

• High long-term unemployment; smoking, obesity, drug misuse, self-harm, STIs, teen pregnancy.

• Early deaths from smoking, cancer, heart disease and stroke…

Slide 2

• South Tees CCG• Population: 291,943• General practice: 47

Partners in improving local health

Background

• 4th highest user of emergency services

• 185 emergency admissions/1000 patients (England average = 96/1000)

• Highest rate of hospitals admissions for self-harm

Slide 3

• OOH provider• Walk-in centres x 2• Minor injuries units x 3• Community hospitals• Large tertiary university

hospital, trauma centre

Partners in improving local health

The STAR scheme

• A simple, accessible, high quality urgent care service with a person-centred approach that promotes self-care and supports OOH community care services.

• Development of a fully integrated, 24/7, seamless urgent care provision.

• GP-led.

Slide 4

Partners in improving local health

The STAR scheme

Slide 5

• Patient Access

• Weekdays 1830-2130• Weekends BH 0800-2000• Led by GPs• Support MIU, Community

matrons, Rapid Response, Care Homes, Ambulance, AAU

• Via 111 service• Community STAR Hubs

• IT Integration

• SystmOne OOH Module• Medical Interoperability

Gateway (MIG)• Supported by NECS IT Team• Web based consultation

Partners in improving local health

The STAR Model

Slide 6