partner with the leading engagement provider€¦ · “as experts in customer engagement, we’re...
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Partner with the Leading Engagement Provider
Ride the Digital Wave with Next-Level EngagementsThanks for your interest in the LivePerson Partner Program. It’s an exciting
time over here, as we’re riding the wave of increased demand for engagement
solutions at organizations of all sizes, throughout all industries. Today’s
consumers expect a real, live person to be available at the touch of a button.
And LivePerson offers the most comprehensive, intelligent, and scalable
solution out there.
We’re investing significantly into expanding and improving our Partner
Program. We’ve streamlined the process. Enhanced our technology. And we’re
giving you new people, more resources, and better tools to help you exceed
your business objectives. When used in tandem, you’ll be able to better sell
LivePerson solutions, integrating your assets and capabilities with ours and
making digital engagement a part of your go-to-market offerings.
We’re expanding the LivePerson Network — a diverse group of industry
leaders across the fields of business and digital transformation, change
management, and strategic consulting...to name a few. We help our partners
bring faster ROI for their clients and drive new, lucrative revenue streams for
themselves. The results are win-win. You (as partners) get incremental revenue
by leveraging the power of digital engagement to broaden your solution
offerings and customer base. And we broaden our geographical footprint and
industry market presence as well as extend our delivery capabilities through
our partners’ resources.
Apply today. We look forward to working with you to build your business and ours.
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Why Join the LivePerson Partner Program?Stand out from the crowd! With the consumer experience more important than ever to your bottom line, resellers need
access to strategic vision, deep technical skills, and specific areas of expertise to help clients drive value across their customers’
lifecycles — from marketing to sales to customer support. So, software solution providers, professional services firms, and
consultants alike must work together keeping this common goal in mind.
By joining the LivePerson Partner Program, you tap into a proven technology platform and methodology that helps drive
significant top-line revenue and ROI. And you’ll enable your customers to create powerful experiences that increase the
value of their online channels. Our partner empowerment and enablement programs offer business best practices for
multichannel digital engagement and domain experience across retail, financial services, telecom, and other verticals.
With the world’s leader in digital engagement included in your portfolio, you’ll set your business apart and see
tangible results.
Drive profit growth through technology and servicesTo date, we have been responsible for more than 18,000
companies, whom we’ve helped capitalize on their opportunity
to provide industry-leading, real-time engagement solutions
for consumers. As a member of the LivePerson Partner Network,
we give you the resources to sell, deploy, and manage
our cloud-based service. You’ll also find best practices
for engagement across several domains. Our disciplined,
go-to-market approach helps our partners generate
demand and build a profitable practice.
Program benefits: • Spark new and insightful conversations with clients
and customers
• Share thought leadership with clients
• Expand your footprint and create a lasting impression
• Increase recurring revenue
“LivePerson is a premier member of Demandware’s LINK Technology Partner Program and has built a cartridge that integrates its solution into our platform.
LivePerson’s digital engagement solutions combined with Demandware Commerce enables retailers to deliver a differentiated level of service to
consumers and prevent lost sales.”
– Elana Anderson, SVP of worldwide marketing, Demandware
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You know LiveEngage as the leading cloud-based solution for customer engagement. It empowers businesses everywhere to
drive results from their digital assets. Through algorithmic, predictive targeting, LiveEngage understands customers’ needs and
estimated values, helping brands connect with customers intelligently — through chat, messaging, and personalized content,
across all channels and devices. It’s an experience like nothing else.
LiveEngage lets you intelligently target and meaningfully engage:• The right visitor, at the right time, right where they are
• Using the right content or professional for the job
• With the right engagement, be it a one-on-one message or content offering
The results speak for themselves:• 20% higher conversions
• 35% higher average order values (AOVs)
• 25% lower support costs
“As experts in customer engagement, we’re always looking for the best engagement technologies. With LivePerson, we’re able to deliver expert services and generate great
results and insights for our customers on both customer service and conversion.”
– Jelle Roest, manager, SmartEngage, brightONE IT Services B.V.
The LiveEngage Platform
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LiveEngage Benefits
Consumers get their time back with messaging LiveEngage lets brands message consumers through the
channel of their choice. We work behind the scenes to help
brands understand their customers’ journeys and engage them
in the most helpful (and welcomed) way — like chat invites or
personalized banners. Whether on your website, app, or mobile
web, engagement campaigns can be set up anywhere and
customized however you want.
Reporting and analytics: a fresh takeData and reporting are presented in context, per person,
per need. Business owners, CCPs, managers, and campaign
directors see the relevant information as soon as they log in.
Our reports include Real-Time Customer Care Professional Data, so managers know how each CCP is performing at any
point during a shift; Hot Topics, which identify what drives
a person toward or away from a brand; and Contact Center Manager Historical Analytics, giving managers daily, weekly,
and monthly views of engagement and CCP activity.
The Agent WorkspaceYour customer care professionals (CCPs) on the front lines
are the voices of your brand. LiveEngage helps them do their
job more easily. We arm CCPs with the best tools available
to create meaningful connections with consumers. The
Agent Workspace is designed to meet the stringent needs
and goals of connection centers. It also improves CCP
efficiency and reduces the cost of service by color coding
conversations, recording chat histories, providing content
hotkeys, and offering message previews.
Ensuring customer satisfactionWe’ve completely changed the CSAT game. LiveEngage
embraces the Meaningful Connection Score (MCS) —
an automated, unbiased way of measuring the consumer-
brand relationship. But, unlike current tactics, it doesn’t rely on
customer surveys. Instead, the powerful text-analytics system
evaluates the sum of the conversation using advanced natural
language processing techniques, customized specifically to live
chat. This lets CCPs know the customer sentiment...and turn it
around if things head south.
LiveEngage — for any needCheck out our additional high-tech capabilities below.
• Off-site engagements like URLs and QR codes let businesses connect through all forms of digital and non-digital media,
creating a seamless customer experience.
• IVR deflection sends an SMS inviting the caller to launch a mobile messaging conversation for faster service.
• Authenticated chat notes which logged-in site visitors have been verified, and the Agent Workspace then displays the right
PII in real time.
• Add your own widgets next to those that come standard in the Agent Workspace. This lets CCPs access external systems,
tabs, or browsers as needed.
Types of PartnersWe look for companies that complement LivePerson. When we find the right fit, we add them to our Partner Network —
an expansive cross-section of industry-leading organizations.
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Business process outsourcing partners (BPO)
Combining LivePerson into their
outsource offerings, BPOs are able to
pitch for new business and generate
additional revenue streams. Our BPO
partners use LivePerson for their clients
to save consumers’ time, improve
efficiencies, and boost customer
experience metrics.
Value-added resellers (VAR)
VARs bundle LivePerson into their
solution stacks to add a competitive
differentiator and an easy investment
decision, including accelerated ROI,
for clients.
Consulting and business transformation partners
These companies are focused on
extensive transformation and know
digital is key to transforming their
clients’ businesses. LivePerson is a
crucial element in this transformation.
Tech platform providers
Technical platform providers embed
our engagement platform into their
own with the express aim of creating
a more holistic offering for their clients.
Adding our digital engagement solution
helps tech platform providers offer
an improved customer experience
and a stronger connection with
their customers.
Digital solution providers
We partner with leading digital solution
providers who consult on digital strategy
and business transformation. Leveraging
LivePerson, they add another dimension
to their offerings and use digital as
the key driver for increased ROI via
acquisition, sales conversions,
customer service, and brand loyalty.
Technology partners
LivePerson extends its footprint
and stays ahead of emerging market
demands through partnerships
with leading tech providers offering
messaging software and technology
complementary to our own digital
engagement solution.
Our Partners
Partner Program BenefitsLeverage a world-class Partner Program to help build your businessYour LivePerson channel manager will connect you to all resources needed to make our partnership a success. From
marketing support to sales tools to more fruitful meetings with key customers, you’ll receive all the support you need to
let your business flourish.
Connect with us today and leverage the power of real-time engagement. Please visit liveperson.com/partners for more information and to start your application.
Discounted subscriptions
We price LiveEngage on a usage-based model per
engagement. And we give partners optimal subscription
plans for all platform capabilities and engagement types.
These discounts provide margin to drive recurring revenue
for you when your customers choose LiveEngage, either as a
standalone product or bundled with other offers.
LivePerson Partner Network
Get content at your fingertips! Access all sales, marketing, and
technical tools needed to ramp up on LivePerson solutions and
maximize our partnership.
Technical support
We offer a variety of support options to make sure your
deployments run smoothly, including a Connection Center,
24/7 live chat support, and access to the knowledge base
of online content.
Training
Our role-based empowerment and enablement programs
help you improve sales, pre-sales, and technical teams.
Depending on your needs and thoughts about taking on
broader responsibilities regarding your LivePerson business,
you can become an accredited partner by following a
comprehensive training program. Or focus on marketing
and selling your solutions, leaving the implementation to
LivePerson’s customer success organization.
Partner marketing and demand generation
Our partner marketing team will work hand in hand with you
and your partner manager to support demand-generation
efforts aimed at both prospects and existing customers.
LivePerson is headquartered in New York City with offices
in San Francisco, Atlanta, Tel Aviv, London, Amsterdam,
and Melbourne.
© 2015 LivePerson, Inc.
LivePerson, Inc. 475 Tenth Ave 5th Floor New York, NY 10018
T: 212.991.1794 F: 212.609.4233 [email protected] www.liveperson.com