Technical Pre-Sales & Advisory Services with Technical Enablement offerings

PARTNER SERVICES

Anni Cita Søfeldt Degn Partner Technical Consultant

MPN Benefits

Membership Opportunity

Core Benefit Community Action Pack

Development & Design

Cloud Accelerate

Silver Competency

Gold Competency

Partner Advisory Hours: Get expert guidance with advisory hours that you can use towards Technical Enablement and Technical Pre-Sales & Advisory Services

- 10 hours 20 hours 20 hours 50 hours

Online Technical Communities Unlimited Unlimited Unlimited Unlimited Unlimited

Business Critical Phone Support

Unlimited

phone

support (for

critical issues)

Unlimited

phone support

(for critical

issues)

Unlimited

phone support

(for critical

issues)

Unlimited

phone support

(for critical

issues)

5-Pack of Incidents

5 incidents of

phone support

(for noncritical

issues)

5 incidents of

phone support

(for noncritical

issues)

Technical Enablement

Power Start Workshops

Practice Accelerator

Momentum Workshops 100-200

200-300

300-400

Technical Pre-Sales & Advisory Services

Custom advisory services for your specific business needs • Compete scenarios • Development and deployment

assistance • Migration Assistance • Optimization Guidance • Solution Guidance

• Resources, documents and best practices

• Framework to build a services practice

• Intro and overview of solution, services or Products

• Value of solution/compete

• Deep-dive technical workshops

• Scope of solution is covered in detail

• Build skills to deploy and develop

Live virtual delivery by our consultants for an interactive training experience

Delivered virtually by our consultants for a personalized one-on-one engagement

Support

Program Support (RSC)

Take full advantage of your Microsoft Partnership and

get help along the way with any questions you

may have

Product Support (BCPS, 5-Pack)

Confidently resolve challenges with break-

Fix support

Use Your Partner Advisory Hours

Get Access to Online Technical Communities

Use Your Benefits PARTNER SERVICES

Use Your Benefits APPROXIMATE COSTS

Technical Enablement

Power Start Workshops

Practice Accelerator

Momentum Workshops

Technical Pre-Sales & Advisory Services

1-3 hours per

workshop

10 Hours Each

1-3 hours per

workshop

Use Your Partner Advisory Hours

Cost is based on delivery

time (in hours) for the

customized solution.

Get Current 10 Hours Each

POWER START WORKSHOPS

• Fundamental product knowledge (100 – 200 Level) • Learn how to convey functionalities • Get value propositions and key benefits • Grow your market share

Available Now:

• Office 365 • Virtualization • Azure

• Windows Intune • SBS 2011 • Exchange Server 2010

Technical Enablement

Coming Soon: • Lync

PRACTICE ACCELERATOR

Build a Practice to Fast Track Your Business • Comprehensive set of reusable tools, resources, and best practices • Introduced with training via Microsoft Live Meeting • Project guides, templates, architecture guidance, and planning and design guides, and

customer leave-behind materials

Available Now: • Server Virtualization with Advanced

Management (SVAM) • SharePoint Server 2010 • Optimized Desktop

• Exchange Server 2010 • Business Intelligence

For more information go to: partner.microsoft.com/practiceaccelerator

Coming Soon:

• Office 365 • Private Cloud (Virtualization) • Lync

Technical Enablement

MOMENTUM WORKSHOPS

IT Pros and Developers • Design and deployment guidance • Deep dive product knowledge (300 – 400 level) • In-depth resource for consistent deliveries to customers

Technical Enablement

Available Now:

• Office 365 • Virtualization (IT Pro and Developer

tracks)

• Azure

Coming Soon:

• CRM 2011 • Internet Explorer 9 Migration

• Lync • Internet Explorer 9 for Developers

GET CURRENT

Deploy the latest Microsoft technologies in your environment • Become better equipped to demonstrate, sell, and deploy these same

technologies • Understand and showcase the business value • Gain new skills quickly and increase your revenue opportunities

Advisory Services

Available Now: • Exchange Server 2010 • Virtualization

Coming Soon: • SharePoint 2010 • Office 365 • Lync

TECHNICAL PRE-SALES Partner Services

Pre-Sales

Support

Competitive Assistance

Feature Overview & Comparison

Business Value

Test Environment

Support

Solution Architecture

Technical Licensing

Proof of Concept

NO CHARGE SUPPORT*

• Silver and Gold Competency Partners receive unlimited support for deals worth US$3000 or more.

ADVISORY SERVICES

Empower Your Team

Partner Services

Personalized guidance from experienced consultants

Leverage our deployment and development expertise

Design the right solutions to effectively service your customers

Migration Assistance

Deployment Guidance

Development Guidance

Optimization Guidance

Design & Implementation Guidance

Solution Guidance

Scenario Guidance

Architecture Guidance

UNLIMITED ONLINE SUPPORT Partner Services

Get a guaranteed response for all your technical

inquiries:

• Get issue resolution from Microsoft Consultants and other partners who have developed best practices

• Get everything from fixes for product support issues and technical sales support, to design and deployment assistance

• Join discussions and help others find solutions to their issues

• Response times vary based on competency/membership

Online Technical Communities

PRODUCT SUPPORT Partner Services

• Help resolve specific symptoms while using Microsoft software

• For when you are NOT in a business critical situation

5-pack Incidents

• Technical issues for non-developer products

• When affecting a key function of your customer’s business (server down)

Business Critical Phone Support

PROGRAMMATIC SUPPORT

Take full advantage of your Microsoft Partnership and get help along the way with any questions you may have.

Coming Soon:

MPN 101 – Get essential knowledge to guide you through your MPN membership and learn how to take advantage of your membership benefits

Partner Services

Enrolling / Re-enrolling Support Understanding / Meeting Program Requirements Payment Collection Shipment Delivery Website Navigation

Software Download Queries Product Key Queries Tool Issues / Errors Incorrect Account Information

Examples of Support Areas

Gold Competency Silver Competency MAPS Solution

Provider MAPS Development

& Design

CATALOG

Download our catalog at: https://partner.microsoft.com/norge/40117367

Technical Enablement

MPN Partner Portal

CONTACT US

nopts@microsoft.com

https://partner.microsoft.com/norge/supportsecurity/40169985

Email Us

Phone

Online Technical

Communities

23 500 400 (#1)

Get answers online at https://partner.microsoft.com/norge/supportsecurity/40014662

Partner Services

January and start March 2012 Upcoming Events

18. of january: Momentum – SharePoint for Developers - 4.5 hours pr week of training over 6 weeks Registration: please send mail to dkpts@microsoft.com or adegn@microsoft.com (include title of the event, company name and email)

26. of january: Microsoft Dynamics NAV 2009 – Hot and Not https://training.partner.microsoft.com/learning/app/management/registrationex/LMS_Registration.aspx?UserMode=0&Mode=0&ActivityID=777452

8. of February: Momentum – Exchange – 6 hours webinar Registration: please send mail to dkpts@microsoft.com or adegn@microsoft.com (include title of the event, company name and email

15. of February: Upgrade Cycle – SharePoint – 5.5 hours webinar: https://training.partner.microsoft.com/learning/app/management/registrationex/LMS_Registration.aspx?UserMode=0&Mode=0&ActivityID=78794

1. of March: Migration Cycle - Office 2010 – 2 hours webinar: Registration: please send mail to dkpts@microsoft.com or adegn@microsoft.com (include title of the event, company name and email