participant booklet - efma · nurture startup mindset to reinvent banking customers and...
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PARTICIPANT BOOKLET
#EfmaAsia19
Enabling connection& inspiring innovation
EVENTS
Efma l 10 Boulevard Haussmannl 75009 Paris l France l Tel:+33 1 47 42 52 72 l Fax:+33 1 47 42 56 76 l [email protected] l www.efma.com
NIF/TVA: FR 41 784 856 239 l N° SIREN: 784 856 239 l Code APE: 6619B
SME Banking Summit4 - 5 JUNE 2020 Milanwww.efma.com/sme20
World Retail Banking Summit 10 - 11 FEBRUARY 2020 Dubai www.efma.com/wrbs20
Retail Banking Summit in Lebanon1 JULY 2020 Beirut
www.efma.com/lebanon20
Learning Expedition in Dubai & Abu Dhabi12 - 13 FEBRUARY 2020 www.efma.com/LEme20
Bank + Fintech 21 - 23 APRIL 2020 Berlinwww.efma.com/bankfintech20
Learning Expedition in Singapore5 - 6 NOVEMBER 2020www.efma.com/LEsingapore20
Innovation Summit19 - 20 OCTOBER 2020 Madridwww.efma.com/innovation20
48th Efma Congress: Banking Transformation22 - 23 OCTOBER 2020 Madridwww.efma.com/congress20
Insurance Summit4 - 5 JUNE 2020 Milan
www.efma.com/insurance20
Retail Banking Summit in Asia3 - 4 NOVEMBER 2020 Singaporewww.efma.com/asia20
LAST EDITION OFRETAIL BANkINg SummIT
175ATTENDEES
31
SPEAkERS
74%
Top seniors
93%
Financialinstitutions
98%OF THE RESPONDENTS
FROm LAST YEAR’S EVENTRECOmmEND THIS EVENT
TO A COLLEAguECountries22
In addition, the event will offer an exclusive visit to eXellerator – Standard Chartered Bank’s innovation lab, where you’ll explore the use of emerging technologies and data science for sustainable business solutions.
Nurture startup mindset to reinvent bankingCustomers and marketplaces in Asia are going through rapid changes. Banks in the region have embraced new technologies and have started to transform themselves. However the industry has to undertake a more aggressive change due to the creeping challenge of non-industry play-ers. More particularly Asian and global technology giants have started stepping on the toes of the banking industry, which is evident from their recent launches of digital wallets, cross border payment solutions and their aggressive focus on capturing an increasing share of customers’ wallets and imagination.
Investors and markets look more favorably on the technol-ogy giants than the banking industry. As banks look to transform, they are increasingly discovering in Fintechs and regulators, their partners to help adopt innovations and increase customer experience as well as engagement.
The Fifth edition of Efma’s Retail Banking Summit in Asia will focus on the key priorities and most pressing challenges faced by the banking industry in the region. Like previous editions, this year’s event will bring together the most suc-cessful banks and companies in the retail financial services ecosystem from Asia and across the world.
Implement right business model while leveraging newtechnologies to monetize dataGame changing strategy from incumbents banks whilelaunching virtual banksCreating successful partnership to meet customers’evolving needsScaling the payments landscape: how to add value andstand out among your peers?Strategies to offer personalized experience at every touch pointInnovative ways for customer acquisition and segmentpenetrationCreating new line of businesses while using openbanking and AI for new revenue streamsProducts and channels of the futureMake banking secure in digital world
RETAIL BANKING SUMMIT IN ASIA SPEAKERS
Vipin AgrawalRegional Head, Consumer Digital banking, Payments & Personalisation CIMB Bank Berhad malaysia
Joel Kornreich group CEO Alliance Bank Malaysia Berhad malaysia
Charles Mudiwa Chief Executive OfficerStanbic Bankkenya
Kazuya Sakakibara Executive Officer, IT Strategy & Product DevelopmentJibun Bank Japan
Mitsunobu OKUBO Senior Digital Strategist. Incubation Project Team Mizuho Financial GroupJapan
Venkat KumarVice PresidentKotak Mahindra BankIndia
Michael LorSenior AdvisorEfmaAsia Pacific
Royce Teomanaging Director & group Head - Data management for Consumer Banking groupDBS Bank Singapore
Vincent BastidChief Executive OfficerEfmaFrance
Albert Lee SEVP & CEO, Retail Banking CTBC BankTaiwan
Stuart SmithHead of Regional Engagement and user Experience Design, uOB TmRW Digital Bank UOBSingapore
Anurag Mathur Head of Retail Banking & Wealth management HSBC Bank Singapore
Dr. Christian RolandFEVP Agile EnablementSiam Commercial BankThailand
Manohar Chadalavadaglobal Head, Servicing & Transacting Journey and Retail Banking Innovation Standard Chartered Bank Singapore
Nyoman Sugiri Yasa Executive Vice PresidentBank RakyatIndonesia
Henry R. Aguda SEVP, Chief Technology and Operations Officer and Chief Transformation Officer Union Bank Philippines
Fahim uz Zaman general manager, middle EastEfmamiddle East
Michał Błaut Director of Application Development and CRm Solutions Bureau PKO Bank PolskiPoland
Suporn Sunthornrohit Head of Retail Business unit K BankThailand
John Berry Senior AdvisorEfmaunited kingdom
George Beatty Senior Advisor & Regional manager for Australia and New Zealand Efma Australia
Sam Tanskul managing Director Krungsri FinnovateThailand
Jakub Zakrzewskigeneral manager - APACRevolutSingapore
RETAIL BANKING SUMMIT IN ASIA SPEAKERS
PROGRAM 6 NOvEMBER 2019
Welcome coffee and registration8.15
Opening session
Opening address
Vincent Bastid CEO Efma France
Welcome note
Fahim uz Zaman general manager, middle East Efma middle East
8.45
8.55
Using Data successfully for Hyper-Personalization
Royce Teo managing Director & group Head - Data management for Consumer Banking groupDBS Bank Singapore
Scaling the payments landscape: how to add value and stand out among your peers? Riding on E-commerce trend and accelerating opportunities through customer insights An ecosystem, A new impactful way to be more than ordinary banking New solution for online merchantSuporn Sunthornrohit First Senior Vice President Kasikornbank Thailand
9.00
11.10
Data + Monetization: leveraging new technologies
Manohar Chadalavada global Head, Servicing & Transacting Journey and Retail Banking InnovationStandard Chartered Bank Singapore
9.50
Implement right business model while leveraging new technologies to monetize data
Scaling the payments landscape: how to add value and stand out among your peers?
Coffee break and networking10.40
DIALOGUE SESSION: Implement right business model while leveraging new technologiesto monetize dataRoyce Teo managing Director & group Head - Data management for Consumer Banking groupDBS Bank Singapore& Albert Lee SEVP, CEO, Retail banking CTBC Bank Taiwan& Manohar Chadalavada global Head, Servicing & Transacting Journey and Retail Banking InnovationStandard Chartered Bank Singapore& Avishek Nandy Principal Bain & Company Singapore& Michael Lor Senior Advisor Efma Asia Pacific
10.15
Game changing journey to re-engineer growth of retail banking business in CTBC Bank Banking challenges in Taiwan market Embark on transformation journey Pillars of successAlbert Lee SEVP, CEO, Retail banking CTBC Bank Taiwan
9.25
PROGRAM 6 NOvEMBER 2019
DIALOGUE SESSION: Scaling the payments landscape: how to add value and stand out amongyour peers?
Jakub Zakrzewski general manager - APAC Revolut Singapore& Chisato Nakamura manager Jibun Bank Japan& Amaar Naveed Ikhlas Head of Strategy EP Systems Pakistan& Fahim uz Zaman general manager, middle East Efma middle East
12.20
Lunch break and networking12.50
Environment of Japanese retail payment Japan moved into full swing towards a cashless society Jibun Bank successfully released innovative mobile debit service for online/offline Legal reform in Japan has enabled banks to adopt e-kYC using biometricsKazuya Sakakibara Executive Officer , IT Strategy & Product Development Jibun Bank Japan
11.35
Open innovation - How to leverage AI, Blockchain, API etc
Mitsunobu Okubo Senior Digital Strategist Mizuho Financial Group Japan
14.50
How AI is leveraged to deliver outcome in the areas of: Risk Fraud Customer Experience AI Channels (chatbots , Whatsapp etc..)Venkat Kumar Vice President Kotak Mahindra Bank India
14.25
Addressing growing threats from alternative banking solutions Tech giants like google, Facebook and Line are entering the market and disrupting the retail banking ecosystem. How should banks react and compete? Driving Customer Experience by weaving bank and mobile wallet services into users’ digital and social media lives Best practices for delivering a truly frictionless mobile banking service
Kaushik Chowdhury Executive Director – payments Standard Chartered Bank Singapore
Guy Ziv VP Sales PayKey Israel
12.00
Creating new line of businesses while using open banking and AI for new revenue streams
DIALOGUE SESSION: Creating new line of businesses while using open banking and AI for newrevenue streamsStuart Smith Head of Regional Engagement and user Experience Design, uOB TmRW Digital BankUOB Singapore& Venkat Kumar Vice President Kotak Mahindra Bank India& Michael Lor Senior Advisor Efma Asia Pacific
15.15
TMRW - ASEAN’s Digital Bank for ASEAN’s Digital Generation
Stuart Smith Head of Regional Engagement and user Experience Design, uOB TmRW Digital BankUOB Singapore
14.00
PROGRAM 6 NOvEMBER 2019
Hyperpersonalisation in Banking, a real life perspective
Vipin Agrawal Regional Head, Consumer Digital banking, Payments & PersonalisationCIMB Bank Berhad malaysia
Open Banking Analytics
Leandro Gimeno global Head of Sales Strands Spain
17.05
17.30
Our journey towards personalisation: Segment of One Changing mindset in an organisation Discovering the power of data Continuous improvements towards Segment of OneAnurag Mathur Head of Retail Banking & Wealth management HSBC Bank Singapore
16.40
DIALOGUE SESSION: Innovative ways for customer acquisition and segment penetration and strategies to offer personalized experience at every touch pointNyoman Sugiri Yasa Executive Vice President Bank Rakyat Indonesia& Anurag Mathur Head of Retail Banking & Wealth management HSBC Bank Singapore& Michael Lor Senior Advisor Efma Asia Pacific
17.45
Coffee break and networking15.45
New acquisition model using emerging digital ecosystems
Nyoman Sugiri Yasa Executive Vice President Bank Rakyat Indonesia
16.15
Innovative ways for customer acquisition and segment penetration and strategies to offer personalized experience at every touch point
PROGRAM 7 NOvEMBER 2019
Welcome coffee and networking
Coffee break and networking
8.15
11.25
CIGBI APAC awards panel
Products and channels of the future
Distribution of awards to the winners
Dialogue session with CIGBI APAC award winners
John Berry Senior Advisor Efma united kingdom
9.00
9.10
The Alliance way: a different approach to customer relationship and engagement – using SME as example
Joel Kornreich group CEO Alliance Bank Malaysia Berhad malaysia
Keynote by Accenture
Divyesh Vithlani Head of Financial Services for ASEAN Accenture Singapore
9.30
8.45
Mobile focused financial inclusion strategy Jumping straight to the strategy of designing all solutions with mobile first approach Operating in an environment with high penetration of smart phones getting all the customer segments including SmEs to highly depend on mobile focused solutions Creating cross-border capabilities in Sub Saharan Africa Frenemies: Banks and TelcosCharles Mudiwa Chief Executive Officer Stanbic Bank kenya
9.55
The future of SEA Fintech updating SEA Fintech Ecosystem use case of successful Fintech in SEA use case of krungsri InnovationSam Tanskul managing Director Krungsri Finnovate Thailand
10.20
DIALOGUE SESSION: Products and channels of the future
Joel Kornreich group CEO Alliance Bank Malaysia Berhad malaysia& Charles Mudiwa Chief Executive Officer Stanbic Bank kenya& Sam Tanskul managing Director Krungsri Finnovate Thailand& John Berry Senior Advisor Efma united kingdom
11.00
Key factors in transforming successful Customer Journey into bank’s revenue Find your niche: how do customers choose their internet banking How can a few tweaks dramatically improve customer experience What are the common pitfalls customers hate most
Michał Błaut Director of Application Development and CRm Solutions BureauPKO Bank Polski Poland
Tomasz Ampula Digital Transformation Expert | Product Owner Consdata Poland
10.45
End of conference16.30
On-site visit
Wrap-up session
Visit to eXellerator – Standard Chartered Bank’s innovation lab
Shuttle service from and back to Shangri-La Hotel
14:00
PROGRAM 7 NOvEMBER 2019
Networking lunch13.15
DIALOGUE SESSION: Creating successful partnership to meet customers’ evolving needs
Henry R. Aguda SEVP, Chief Technology and Operations Officer and Chief Transformation OfficerUnion Bank Philippines& Christian Roland Head of Transformation - FEVP Transformation Siam Commercial Bank Thailand& Kayvon Deldar Program Head for the Fintech and Insurtech Verticals Plug and Play Singapore& John Berry Senior Advisor Efma united kingdom
12.35
Expanding the game - Going beyond traditional banking with partnerships
Christian Roland Head of Transformation - FEVP Transformation Siam Commercial Bank Thailand
Key takeaways by:
George Beatty Senior Advisor & Regional manager for Australia and New Zealand Efma Australia
12.10
13.00
Creating successful partnership to meet customers’ evolving needs
DX Journey (Our Digital Transformation Journey) EX (Employee Engagement) CX (Customer Engagement) FX (Financial Engagement)Henry R. Aguda SEVP, Chief Technology and Operations Officer and Chief Transformation OfficerUnion Bank Philippines
11.45
WE THANK OUR PARTNERS
SPONSOR & BUSINESS PARTNERS
MEDIA PARTNER
ASSOCIATE MEMBER
COUNCILS
When and where are the meetings taking place in 2019?
Warsaw, Lodz mBank
12-13 March
BrusselsING
13-14 November
What are the Efma councils? Reserved for Efma members, the councils are exclusive groups of senior executives from leading banks and insurance companies that meet three times per year and exchange on the latest ideas and industry developments. To date, Efma councils gather more than 320 members from 35+ countries.
Vienna Erste Group
11-12 June
What are the topics of the Efma councils?
Member Institutions: 36Countries: 12www.efma.com/insurancecouncil
INSURANCE
Member Institutions: 41Countries: 25www.efma.com/ digitalchannelscouncil
DIGITAL CHANNELSAFFLUENT & PRIVATE BANKINGMember Institutions: 28
Countries: 18www.efma.com/
affluentandprivatecouncil
OPERATIONAL EXCELLENCE
Member Institutions: 20Countries: 16
www.efma.com/ operationalexcellencecouncil
PHYSICAL CHANNELSMember Institutions: 30
Countries: 20www.efma.com/
physicalchannelscouncil
Member Institutions: 34Countries: 19www.efma.com/smebankingcouncil
SME BANKING
FINTECH & INNOVATION
www.efma.com/fintechandinnovationcouncil
Member Institutions: 41Countries: 19
INNOVATIVE PAYMENTS
www.efma.com/innovativepaymentscouncil
NEW COUNCIL to be launched in November 2019
Solution provider presentation
Break11.15–11.45Expert presentation11.45–12.45
Wrap upWorkshop14.30–16.00
12.45–14.00 Lunch14.00–14.30
08.15–08.45 Welcome coffee and registrationWelcome speech08.45–09.00
Host presentation & discussion09.20–10.40
09.00–09.20 Introduction & round table greetings
Collaborative session10.40–11.15
Efma l 10 Boulevard Haussmannl 75009 Paris l France l Tel:+33 1 47 42 52 72 l Fax:+33 1 47 42 56 76 l [email protected] l www.efma.com NIF/TVA: FR 41 784 856 239 l N° SIREN: 784 856 239 l Code APE: 6619B
What does the meeting program look like?
Which institutions are among the members of the councils?
What is the new format of the Efma councils?
How can I become a member of the councils? Please note that only Efma members institutions can attend councils. If you are a member and you want to take advantage of these exclusive events of the Efma councils, please contact Maïlys. If you are not an Efma member yet, join the Efma community: www.efma.com/joinefma
Maïlys Mertian Council Program [email protected] +33 1 47 42 66 39
Constantly seeking to satisfy the needs of its members, Efma is updating and improving its services. The Efma councils format is the result of members demands and feedback, and it comprises:
16.00–16.1516.15 – End of the meeting
Collaborative sessionsIndustry expert presentations
WorkshopsOut of the box sessions: Fintech; visits, etc.
An informal gathering the eveningbefore the meeting
