part ii for mac os part iii troubleshooting

Part I For Windows (Windows XP/Vista/7/8.1/10) Part II For Mac OS Part III Troubleshooting 1. Insert mini CD or USB flash drive to your PC, open “My Computer” and open file step by step as below. We’ll take Windows 7 as an example in this manual. Installation process in other systems are similar. 1. Unzip driver for Mac OS, open the file “Installer.pkg” to install driver step by step, then restart your computer. Make sure your Mac allows to open apps from unidentified developers. The path is: System Preference > Security and Privacy > General 2. Click on driver icon “ ” from status bar in the upper-right corner, a list of wifi signal will display. Select appropriate wifi then enter the password to get connected. T1: How to find suitable driver for my network adapter from WISE TIGER website? T2: How to improve speed of my wireless adapter? T3: How to fix signal drops issue? T4: What should I do with prompt “Now installing Cisco EAP-FAST”? Confirm the product model first. A white sticker on the outside box indicates product model, keep it in mind.(e.g. WT-AC9006) Get the driver. Open http://www.wise-tiger.com, click on “Driver” menu. Press Ctrl + F(Windows) or Command+ F(macOS) on your keyboard to search “WT-AC9006” on Webpage. The distance and obstacles between adapter and router matter, please keep the path between wireless router and wifi adapter as clear as possible. Reinstall driver and try again. Update driver manually if you are running Windows. We suggest you to insert wifi dongle on back USB port of your desktop. Restart your computer Update driver manually. Go to Device Manager, right-click Realtek network adapter then update. For further help, please contact us via [email protected]. Try in on different USB port. Connect to 5G network to avoid 2.4G frequency signals interference. Change the wireless channel and channel bandwidth of your router. Reinstall driver and try again. Disable the antivirus software and firewall, then try again. 2. Double-click “Setup.exe” to start, follow Pop-ups to continue the process. Please be noted computer should be restarted after driver installed, otherwise you are unable to use wifi adapter. 3. Plugging in the wireless USB adapter after computer restarts, you PC can recognize it now. 4. There are two ways to get connected with Internet. Method 1 Windows Utility Method 2 Realtek Utility (1) Click on Wireless icon “ ” in Windows system tray and pick your wifi signal from the list. (2) Input your wifi password then click “OK”, now you can get access to the Internet. (1) Double-click icon “ ” in Windows system tray, switch to “Available Networks” tab. You can double click your wireless signal from the list. (2) Enter your wifi password in “Network Key” section and click “OK”, then you can go online. Driver can also be downloaded from WISE TIGER website: http://www.wise-tiger.com 1300M WT-AC9006 WT-P9008 WT-AC1686 WT-AC9019 WT-AC1683 10 9

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Part I For Windows (Windows XP/Vista/7/8.1/10)

Part II For Mac OS Part III Troubleshooting

1. Insert mini CD or USB flash drive to your PC, open “My Computer” and open file step by step as below.

We’ll take Windows 7 as an example in this manual. Installation process in other systems are similar.

1. Unzip driver for Mac OS, open the file “Installer.pkg” to install driver step by step, then restart your computer.

Make sure your Mac allows to open apps from unidentified developers.

The path is: System Preference > Security and Privacy > General

2. Click on driver icon “ ” from status bar in the upper-right corner, a list of wifi signal will display. Select appropriate wifi then enter the password to get connected. T1: How to find suitable driver for my network adapter from

WISE TIGER website?

T2: How to improve speed of my wireless adapter?

T3: How to fix signal drops issue?

T4: What should I do with prompt “Now installing Cisco EAP-FAST”?

Confirm the product model first. A white sticker on the outside box indicates product model, keep it in mind.(e.g. WT-AC9006)Get the driver. Open http://www.wise-tiger.com, click on “Driver” menu. Press Ctrl + F(Windows) or Command+ F(macOS) on your keyboard to search “WT-AC9006” on Webpage.

The distance and obstacles between adapter and router matter, please keep the path between wireless router and wifi adapter as clear as possible.

Reinstall driver and try again.

Update driver manually if you are running Windows.

We suggest you to insert wifi dongle on back USB port of your desktop.

Restart your computer

Update driver manually. Go to Device Manager, right-click Realtek network adapter then update.

For further help, please contact us via [email protected].

Try in on different USB port.

Connect to 5G network to avoid 2.4G frequency signals interference.

Change the wireless channel and channel bandwidth of your router. Reinstall driver and try again.

Disable the antivirus software and firewall, then try again.

2. Double-click “Setup.exe” to start, follow Pop-ups to continue the process. Please be noted computer should be restarted after driver installed, otherwise you are unable to use wifi adapter.

3. Plugging in the wireless USB adapter after computer restarts, you PC can recognize it now.4. There are two ways to get connected with Internet.

Method 1 Windows Utility

Method 2 Realtek Utility

(1) Click on Wireless icon “ ” in Windows system tray and pick your wifi signal from the list.

(2) Input your wifi password then click “OK”, now you can get access to the Internet. (1) Double-click icon “ ” in Windows system tray, switch to

“Available Networks” tab. You can double click your wireless signal from the list.

(2) Enter your wifi password in “Network Key” section and click “OK”, then you can go online.

Driver can also be downloaded from WISE TIGER website: http://www.wise-tiger.com

1300M

WT-AC9006 WT-P9008 WT-AC1686

WT-AC9019 WT-AC1683

109