part 6 the changing shape of the cpg demand curve: e … · • driven by concerns over in-store...
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July 29, 2020
PART 6 – THE CHANGING SHAPE OF THE CPG DEMAND CURVE: E-COMMERCE
COVID-19 and Navigating the Path Ahead
Read Other CPG Demand Curve-Focused Reports: Part 1 – Shopper Engagement, E-Commerce, CPG Demand & Beauty
Part 2 – Meat and Millennials’ Impact on CPG Demand Curve
Part 3 – Tracking Transformation of the Retail Landscape
Part 4 – A Global Perspective
Part 5 – Boomers
© 2020 Information Resources Inc. (IRI). Confidential and Proprietary. 2
Executive Summary
A silver lining of the COVID-19 pandemic has been the rapid rise of e-commerce, relieving shoppers of potential exposure in-store, making it easier for them to compare prices and often extending access to product assortment. E-commerce has its share of challenges in terms of shopper satisfaction, lost impulse sales and increased cost to serve, but retailers, manufacturers and fulfillment partners have opportunities to erase fulfilment friction and create new meaningful ways for shoppers to buy and connect with brands and retailers.
The Rapid Rise of E-Commerce
• Driven by concerns over in-store safety, American shoppers during the COVID-19 pandemic shifted ~2.5% of edible and ~7.0% of nonedible CPG spend to grocery e-commerce.
• Crowd-sourcing model Instacart and large, invested retailers Amazon, Walmart, Target, Costco, Kroger, Ahold Delhaize and Albertsons have captured increased demand and are accelerating investments in better shopping experiences, further consolidating the online landscape to large, national players. See appendix for Instacart case study.
Looking Ahead
• Conversion to e-commerce will continue to rise into 2021 and beyond as infrastructure investments catch up with heightened demand amid the new normal.
• The rapid change in the omnichannel environment will require manufacturers and retailers to quickly assess changes in purchasing behavior across in-store and online and adapt distribution, assortment, marketing, pricing, promotion and logistics accordingly.
• Careful consideration of key word search should support shoppers, promote beneficial attributes and spark product discovery.
© 2020 Information Resources Inc. (IRI). Confidential and Proprietary. 3
E-Commerce, Grocery and Dollar Channel Sales Growth Have Particularly
Accelerated Since Peak COVID-19 Stockpiling in Mid-March
Dollar Sales Trends in Measured Channels
ChannelCY 2019
Sales ($B)
Dollar Sales % Change vs. YA
CY 2019January &
FebruaryMarch April - Present
Grocery $320.5
Mass $230.3
Convenience $161.1
Drug $47.8
Club $41.8
Dollar $19.8
E-Commerce $99.4
3.3%
1.7%
12.6%
3.8%
22.4%
-1.4%
-0.5%
30.8%
-0.6%
1.0%
3.2%
2.9%
-0.2%
8.3%
0.0%
61.8%
28.9%
51.4%
23.1%
41.4%
64.7%
12.5%
22.8%
8.1%
3.6%
-3.4%
24.5%
82.9%
Source: IRI POS, Panel, and eMarket Insights data ending 7/12/20.
© 2020 Information Resources Inc. (IRI). Confidential and Proprietary. 4
With COVID-19, E-Commerce’s Share of CPG Sales
Jumped +2.4 ppts in Edible and +7.0 ppts in Nonedible
CPG E-Commerce Dollar Share of Omnichannel
Source: IRI eMarket Insights, ending 6/14/20. eCommerce share of Omnichannel based on 204 IRI tracked CPG categories, estimates for untracked CPG categories, channels, excludes Convenience. IRI Consulting analysis.
NonedibleEdible
2.3 2.8 3.74.9 4.5 4.6 4.9 5.6 5.8
8.2
2019
Q2
2019 2019
Q4
2019
Q1
2016 2017 2018 2019
Q3
2020
Q1
2020
Q2
12.8
15.5
18.620.9
19.3 19.720.9
23.5 22.7
29.7
2019
Q1
2019
Q2
2016 2017 2020
Q1
2018 2019
Q3
2019 2019
Q4
2020
Q2
+0.5 +0.9 +1.2 +0.1 +0.3 +0.7 +0.2 +2.4 +2.7 +3.1 +2.3 +0.4 +1.2 +2.6 -0.8 +7.0Ppt. chg.
vs. prior
period
Ppt. chg.
vs. prior
period
© 2020 Information Resources Inc. (IRI). Confidential and Proprietary. 5
In the Short-Term, Expandable Crowd-Sourcing Model Instacart
is Driving Edible, While Shipment Remains Majority of Nonedible
E-Commerce $M by Modality Type Pre- and During COVID-19
EDIBLE NONEDIBLE
1,014
(35%)
875
(30%)
995
(34%)
Feb-20
Click & Collect(e.g., Walmart Pickup)
1,438
(32%)
Jun-20
1,645
(37%)
1,374
(31%)
Home Shipment(e.g., Amazon.com)
Delivery(e.g., Instacart)
2,883
4,456
5,245
(89%)
400 (5%)
Feb-20
368
(6%)
673 (8%)
299 (5%)
7,044
(87%)
Jun-20
5,911
8,118
TOP GAINERS
% of sales pre-COVID-19
% of Feb.-June growth
12%
34%
23%
19%
28%
18%
58%
59%
6%
5%
1%
5%
Source: IRI eMarket Insights, data ending 6/14/20. Based on retailers where modality can be determined or assumed to majority classification. IRI Consulting analysis.
© 2020 Information Resources Inc. (IRI). Confidential and Proprietary. 6
E-Commerce Share Grew Across Categories, But Proportionately More in Edible
E-Commerce Dollar Share of Omnichannel by Category
CategoryE-Commerce Share of Omnichannel June – February Change
Feb-20 Jun-20 Ppt. Changee % Changee
Beverage 11.1% 13.5% 2.4 21%
Packaged Food 8.6% 12.7% 4.1 47%
Frozen Foods 8.8% 11.7% 2.9 33%
Dairy 4.1% 6.6% 2.4 59%
Fresh Foods 1.8% 2.5% 0.7 39%
EDIBLE 5.8% 7.8% 2.0 35%
Cosmetics 38.0% 47.8% 9.7 26%
Personal Care 33.0% 38.4% 5.3 16%
Pet Food & Care 31.2% 38.0% 6.8 22%
Baby Food & Care 28.4% 36.4% 8.0 28%
OTC Healthcare 22.1% 29.7% 7.6 35%
Home Care 14.9% 18.4% 3.5 23%
Paper Products 10.7% 15.8% 5.1 47%
General Merchandise 12.2% 11.5% -0.7 -6%
NONEDIBLE 23.4% 28.2% 4.8 20%
Source: IRI eMarket Insights, ending 6/14/20. eCommerce share of Omnichannel based on 204 IRI tracked CPG categories, estimates for untracked CPG categories, channels, excl. Convenience. IRI Consulting analysis.
© 2020 Information Resources Inc. (IRI). Confidential and Proprietary. 7
E-Commerce Dollars per HouseholdE-Commerce % Households Buying
Households Shifting to E-Commerce for CPG Peaked in May / June
E-Commerce Penetration and Buy Rate Before and During COVID-19
24.9 25.1 24.5
28.6
31.8 32.9 32.6
12 w/e
7/12
12 w/e
6/14
12 w/e
3/22
12 w/e
1/26
12 w/e
4/19
12 w/e
2/23
12 w/e
5/17
+7.8
175.6 180.0191.0
202.1
231.2249.2 250.7
12 w/e
1/26
12 w/e
2/23
12 w/e
3/22
12 w/e
4/19
12 w/e
5/17
12 w/e
6/14
12 w/e
7/12
+38%
Source: IRI National Consumer Panel, data ending 7/12/20.
© 2020 Information Resources Inc. (IRI). Confidential and Proprietary. 8
Shopping Online for Curbside Pickup
and Home Delivery is Here to Stay
50%of those using curbside pickup more often than previously now plan to use it for at least half of their groceries after stay-at-home restrictions end.
Another 31% will continue to use it occasionally.
35%of those who have been ordering groceries for home delivery more often plan to get at least half their groceries this way after restrictions end.
31%say home delivery product prices are higher than they would normally be willing to pay, compared with 17% for curbside.
Source: IRI Consumer Network™ Panel Survey representing Total U.S. Primary Grocery Shoppers – 4/24-4/26
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Awareness and Search Are Key Elements in Online Shopping
Experience; Support Shoppers with Key Words, Beneficial Attributes
Shopping Behaviors During Last Online Shopping Experience
Those Who Have Shopped for Groceries Online in the Past 2 Months (Base: 518)
Source: IRI Consumer Network™ Panel Survey representing Total U.S. Primary Grocery Shoppers – 5/22 – 5/24
59% I used the search tool to type in the name of a specific item I wanted
35% I used the category menus to browse for options within a category
32% I accessed a list of items I had bought in the past from that site and re-ordered from that list
29% I checked which items were on sale before making a decision on which item to choose
12% I looked for new items to try
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Rapid Acceleration of Demand Pushes
Limits of Existing Infrastructure
Instacart and Amazon Address
Increased Demand
Instacart Quickly Increased Capacity and
Other E-commerce-Invested Retailers Benefited
Further Investment in 2021 Likely to Accelerate Growth Curve
2114
65
Same day Next Day 2 days+
Grocery Pickup & Delivery Availability Timing% of Respondents, April 2020
• Challenges predicting stock with existing models and longer time between order and fulfillment
• 62% of respondents indicate items were unavailable in orders
• Unavailability of items was the top reason for dissatisfaction with online ordering
• 26% revenue increase in Q1 ending 3/31/20
• Hires warehouse workers and increases hourly wage during COVID-19
• 3-4x increase in orders early in pandemic
• Executes improvements to web platform to handle increased demand
• Doubles shoppers in first 8 weeks, quadruples by summer
Retailers are investing to
meet heightened demand.
Large-scale needed to
drive ROI favors existing
leaders Amazon,
Walmart, Target,
national grocery and
other national retailers.
Kroger continues
plan to roll out Ocado
delivery in 2021.
Ahold-Delhaize
rebranding Peapod to
Stop & Shop Delivery,
Giant Food Delivery
and revamping online
experience.
© 2020 Information Resources Inc. (IRI). Confidential and Proprietary. 11
Retailers Experience Dramatic E-Commerce Sales Bump During Pandemic
Consumer Demand for Curbside Pickup and Home Delivery Continues to Rise
increase through July vs. YAG; Walmart x Shopify partnership
results in 5,000 new sellers
74%online sales increase thru Q1 WE 5.23; Ocado partnership includes three new robotic fulfillment centers nationwide
92%increase in e-commerce sales;
assortment, shipping, employee costs cut into net income; perishable foods for
pickup will be in 70% of stores by July
141%
March 2020 online sales were 48.3% higher than March 2019
48.3%increase in digital sales for 16 WE 6.20;
delivery via 90% of 2,252 stores; curbside pickup in 1,600 stores
276%increase in online sales in Q1; click &
collect points and home delivery fulfillment center investments
42%
© 2020 Information Resources Inc. (IRI). Confidential and Proprietary. 12
4.9 5.88.2
2019
7.5-
8.5
Q1
2020
2020
(F)
Q2
2020
2021
(F)
2020
H2 (F)
7.2-
7.7
9.0-
12.0
20.922.7
29.7
Q1
2020
Q2
2020
2019 2020
H2 (F)
2021
(F)
2020
(F)
28.0-
30.027.0-
28.0
30.0-
35.0
NonedibleEdible
E-Commerce Share Will Remain Elevated into 2021
as Large Retailers Increase Infrastructure
E-Commerce Dollar Share of Omnichannel – During COVID-19 Forecast
Source: IRI eMarket Insights, ending 6/14/20. eCommerce share of Omnichannel based on 204 IRI tracked CPG categories, estimates for untracked CPG categories, channels, excl. Convenience. IRI Consulting analysis.
While some new CPG
e-commerce users will switch
back to in-store, conversion
will stick for many as in-store
safety concerns remain
and e-commerce purchase
habits take hold.
National players
(e.g., Amazon, Walmart,
Instacart, Target, national
grocery, specialty pet and
beauty retailers) will continue
to dominate the market as
they invest more in
infrastructure improvements
like technology, staff and
training, fulfillment space, etc.
© 2020 Information Resources Inc. (IRI). Confidential and Proprietary. 13
MANUFACTURERS RETAILERS
Implications for Manufacturers and Retailers
• Understand omnichannel purchasing behavior for your product categories and invest accordingly in retail partners.
• Work with retailers to create brand presence on platforms; use key words to promote search and encourage discoverability.
• Ensure distribution in appropriate online retailers to retain existing buyers as they switch channels.
• Customize innovation and pricing to online environment to maintain competitive advantage in a wider assortment universe.
• Consider first-, second- and third-party pricing and impact on brand performance and perceptions.
• Leverage promotion and marketing with each online retailer to benefit from ease of search and advertising on online platforms.
• Whether through own operations or secondary providers, invest in online product availability and tracking to ensure consumers can get the products they want easily.
• Reallocate space and resources to in-store picking and curbside pickup; invest in technology and training for associates to support new efforts.
• Build search and awareness capabilities into platform; support each shopper’s list of previously ordered items for easy reorders.
• Use delivery promotions to encourage adoption, build baskets and spark impulse purchases.
• Consider cost structure vs. competition.
© 2020 Information Resources Inc. (IRI). Confidential and Proprietary. 14
IRI Offers a Variety of Solutions and Services to Help
Manufacturers and Retailers Enhance E-Commerce Strategy
• Total e-commerce and in-store macro omnichannel view of the market
• Largest total market view reporting of 200+ syndicated CPG categories and 200+ retailer and retail fulfillment types, including click & collect, direct shipment and delivery services
• Powered by unique combination of eShopper and retailer supplied ePOS data
• Census ePOS item level data for key retailers
• Online and in-store item level POS data is combined to help clients drive assortment and pricing decisions and strategies
• Outlines success factors for brand / category / portfolio in a new omnichannel landscape
• Assesses impact on consumer journey, retailer relationships and internal operations
• Identifies size of prize and strategic priorities to win
ePOSTotal eCommerce
Market MeasurementChannel
Strategy
ACTION and IMPACT
• Provides clear understanding of omnichannel environment
• Identifies strategic priorities to win
ACTION and IMPACT
• Provides clear understanding of assortment and pricing in the omnichannel environment
• Identifies strategic priorities to win
ACTION and IMPACT
• Macro market level solution
• Provides clear understanding of omnichannel environment
• Identifies and prioritizes key retailers and fulfillment types for growth
© 2020 Information Resources Inc. (IRI). Confidential and Proprietary. 15
IRI Has a Suite of Offerings to Reclaim the Shelf in an Economic Downturn,
from End-to-End Consulting to Automated Alerts and Granular Analytics
• Provides end-to-end guidance to strengthen value proposition
• Chooses most profitable opportunities among pricing, pack size, messaging and innovation
• Grows both top and bottom line, while also driving market share
• Builds win-win for retailers and manufacturers to drive engagement and compliance
• Delivers a fully automated and personalized decision-making platform
• Harnesses IRI’s advanced store-level modeling to determine granular, retailer-specific impacts
• Simulates full category results from assortment and space decisions, accounting for demand transfer
• Allows contingency and scenario planning, along with ongoing monitoring and tracking
IRI’s Assortment
Planning Solutions
Portfolio Profitability
Consulting
ACTION and IMPACT
• >2-5% sales growth
• 2-5% retail category growth
ACTION and IMPACT
• >10% growth in sales
• 10-20% reduction in COGS
• >5% margin gains
• Up to 10% category growth
© 2020 Information Resources Inc. (IRI). Confidential and Proprietary. 16
The Rise of
Instacart
COVID-19The Changing
Shape of the
CPG Demand
Curve
© 2020 Information Resources Inc. (IRI). Confidential and Proprietary. 17
$178 $194 $239
$583 $621$490$145 $149
$156
$386
$482
$374
$65 $67$105
$227
$222
$179
4 WE 01-26-20 4 WE 02-23-20 4 WE 03-22-20 4 WE 04-19-20 4 WE 05-17-20 4 WE 06-14-20
Dry Grocery Fresh & FZ Consumables
$386MM $409MM$498MM
$1.2B
$1.3B
$1.0B
Source: IRI eMarket Insights, Food + Consumables = Total Store eMI Product Universe, Does Not Include Random Weight Fresh
Instacart Food and Consumables Sales
More Than Doubled into April 2020
Dry Grocery, Fresh & Frozen and Consumables All
Doubled, But Declined Slightly Since April
Instacart Food + Consumables Sales by Quad Week ($MM)
© 2020 Information Resources Inc. (IRI). Confidential and Proprietary. 18
8.99.9 9.7
17.919.3
17.216.917.9
15.5
27.5
32.129.9
1.1 1.1 1.42.7 2.5 2.2
4.4 4.8 4.6
9.3 9.88.7
4 WE 01-26-20 4 WE 02-23-20 4 WE 03-22-20 4 WE 04-19-20 4 WE 05-17-20 4 WE 06-14-20
Ttl Dry Grocery Ttl Fresh & FZ Ttl Consumables Food + Consumables
Source: IRI eMarket Insights, Food + Consumables = Total Store eMI Product Universe, Does Not Include Random Weight Fresh
Instacart Now Accounts for Almost 10%
of Online Food and Consumables Sales
Instacart Share Gain is Driven by Food, Especially
by Fresh and Frozen, Now Reaching 30%
Instacart Share of E-Commerce Sales by Quad Week
© 2020 Information Resources Inc. (IRI). Confidential and Proprietary. 19
0.9 0.9 0.9
2.3
2.6
2.1
1.2 1.2
1.0
2.5
3.1
2.6
0.3 0.3 0.4
1.0 0.90.80.7 0.8 0.7
1.92.1
1.7
4 WE 01-26-20 4 WE 02-23-20 4 WE 03-22-20 4 WE 04-19-20 4 WE 05-17-20 4 WE 06-14-20
Ttl Dry Grocery Ttl Fresh & FZ Ttl Consumables Food + Consumables
Source: IRI eMarket Insights, Food + Consumables = Total Store in eMI, Excludes Random Weight Fresh, Total Market = Multi-Outlet (Brick & Mortar) + Total e-Commerce, B&M data from POS, Double Counts Removed
Despite Strong Share Gains into April,
Instacart Regressed in June
Share Gains in April Have Regressed Across
Dry Grocery, Fresh and Frozen and Consumables
Instacart Share of Total Market* Sales by Quad Week
© 2020 Information Resources Inc. (IRI). Confidential and Proprietary. 20
15%
27%
25%
33%
1%
57%
5%
36%
22%
25%
22%
31%
2%
57%
5%
35%
Share of E-Commerce – L52 Weeks Share of E-Commerce – L13 Weeks
FOOD CONSUMABLES FOOD CONSUMABLES
Instacart Amazon Walmart (P&D + .com) All Other
Source: IRI eMarket Insights, Food + Consumables = Total Store eMI Product Universe, Does Not Include Random Weight Fresh
Amazon Dominates Consumables Online,
But Instacart is a Major Competitor in Food
Instacart Fulfilled 22% of Online Food Sales in the Latest 13 Weeks, Up from 15% in the L52 Weeks
© 2020 Information Resources Inc. (IRI). Confidential and Proprietary. 21
Source: IRI eMarket Insights, Food + Consumables = Total Store eMI Product Universe, Excludes Random Weight Fresh, Share of Online Growth = Contribution to e-Commerce dollars change vs YA
Instacart Increased to 33% of Online Food
Growth in the Latest 13 Weeks (25% in L52)
Over That Same Time Period, Walmart Decreased from 34% of Growth to 21% of Growth
Instacart Amazon Walmart (P&D + .com) All Other
Share of Online Growth* – L52 Weeks Share of Online Growth* – L13 Weeks
FOOD CONSUMABLES FOOD CONSUMABLES
25%
21%34%
20%3%
60%9%
27%33%
21%
21%
25%
4%
60%6%
29%
© 2020 Information Resources Inc. (IRI). Confidential and Proprietary. 22
DRIED FRUIT
MEAT - FZ
VEGETABLES - SS
MEAT - SS
CANNED FRUIT
LUNCHEON MEATS
POULTRY
SNACK NUTS
VEGETABLES - FZ
COFFEE CREAMER
TOMATO PRODUCTS
SEAFOOD - SS
1.0
2.0
3.0
4.0
5.0
6.0
7.0
2.0 4.0 6.0 8.0 10.0 12.0 14.0 16.0 18.0
Share of E-Commerce – Change vs. YA
Sh
are
of T
ota
l M
ark
et
–C
ha
ng
e v
s. Y
A
Source: IRI eMarket Insights, Food + Consumables = Total Store eMI Product Universe, Excludes Random Weight Fresh, Share of Total Market = Multi-Outlet + e-Commerce, Double Counts Removed in OG
Instacart is Gaining Significant Share
Across Meat, Vegetables, Fruit and Nuts
Gains Made in Both E-Commerce and Total Market Across Top Categories
Instacart – Share of E-Commerce vs. Share of Total Market* (Change vs. YA)
Latest 13 WE 06-28-2020 – Top Categories by Instacart Market Share
© 2020 Information Resources Inc. (IRI). Confidential and Proprietary. 23
$11
$10
$42
$5
$19
$56
$7
$4
$23
$20
$26
$59
BABY FOOD
FACIAL TISSUE
PAPER TOWELS
PAPER NAPKINS
DISH DETERGENT
TOILET TISSUE
FOILS & WRAPS
SPONGES
FOOD & TRASH BAGS
CUPS & PLATES
LAUNDRY DETERGENT
PET FOOD
Instacart Now Has a 4%+ Market Share in 11 Categories
Across Dry Grocery and Fresh / Frozen
Dollars ($MM) Change vs. YA
Market Share
(Multi-Outlet + E-Commerce)% Change vs. YA
These Top Categories Are Growing 150% on Instacart and Gaining Significant Share vs. YAG
Top Instacart Categories by Market Share – Food and Consumables – L13 WE 06-28-2020
Source: IRI eMarket Insights, Food + Consumables = Total Store eMI Product Universe, Does Not Include Random Weight Fresh
$37
$112
$80
$50
$46
$95
$87
$65
$36
$10
$18
$31
DRIED FRUIT
MEAT - FZ
VEGETABLES - SS
MEAT - SS
CANNED FRUIT
LUNCHEON MEATS
POULTRY - FZ/RFG
SNACK NUTS
VEGETABLES - FZ
COFFEE CREAMER
TOMATO PRODUCTS
SEAFOOD - SS
266%
265%
355%
350%
278%
165%
205%
403%
411%
166%
296%
545%
9.5
7.3
7.1
6.0
5.6
5.4
5.3
4.5
4.1
4.1
4.0
3.9
6.1
4.0
4.8
4.0
3.7
3.0
2.7
3.4
3.1
2.2
2.4
3.1
© 2020 Information Resources Inc. (IRI). Confidential and Proprietary. 24
$11
$10
$42
$5
$19
$56
$7
$4
$23
$20
$26
$59
BABY FOOD
FACIAL TISSUE
PAPER TOWELS
PAPER NAPKINS
DISH DETERGENT
TOILET TISSUE
FOILS & WRAPS
SPONGES
FOOD & TRASH BAGS
CUPS & PLATES
LAUNDRY DETERGENT
PET FOOD
Instacart is Also Gaining Share Rapidly Across Many Key Consumables Categories
Dollars ($MM) Change vs. YA
2.5
2.3
2.0
2.0
1.9
1.7
1.6
1.6
1.5
1.4
1.3
1.2
Market Share
(Multi-Outlet + E-Commerce)
165%
693%
309%
1403%
513%
386%
636%
508%
311%
344%
240%
381%
% Change vs. YA
$11
$10
$42
$5
$19
$56
$7
$4
$23
$20
$26
$59
BABY FOOD
FACIAL TISSUE
PAPER TOWELS
PAPER NAPKINS
DISH DETERGENT
TOILET TISSUE
FOILS & WRAPS
SPONGES
FOOD & TRASH BAGS
CUPS & PLATES
LAUNDRY DETERGENT
PET FOOD
Market Share Increases Come From Food, Paper, Cleaning and Pet
Top Instacart Categories by Market Share – Consumables – L13 WE 06-28-2020
Source: IRI eMarket Insights, Food + Consumables = Total Store eMI Product Universe, Does Not Include Random Weight Fresh
1.5
1.9
1.3
1.8
1.4
1.3
1.3
1.2
1.0
1.0
0.9
0.9
© 2020 Information Resources Inc. (IRI). Confidential and Proprietary. 25
0.8 0.9 1.01.5 1.5
1.2
0.1 0.2 0.30.5 0.5 0.3
0.7 0.81.1
2.1 2.3
1.7
3.43.6
3.1
6.46.7
6.5
2.5 2.63.0
5.4
4.0
5.0
4 WE 01-26-20 4 WE 02-23-20 4 WE 03-22-20 4 WE 04-19-20 4 WE 05-17-20 4 WE 06-14-20
Baby Beauty Health Household Pets Personal Care
Source: IRI eMarket Insights, Food + Consumables = Total Store in eMI, Excludes Random Weight Fresh, Total Market = Multi-Outlet (Brick & Mortar) + Total e-Commerce, B&M data from POS, Double Counts Removed
Online Consumables’ Share Has Spiked
Most for Personal Care and Household
Pet, Baby and Health Also Saw Significant Share Gains in the Latest 12 Weeks
Instacart Share of E-Commerce by Quad Week – Consumables Departments
© 2020 Information Resources Inc. (IRI). Confidential and Proprietary. 26
0.3 0.3 0.3
0.6 0.60.4
0.1 0.10.1
0.3 0.30.20.2 0.2 0.2
0.70.8
0.60.5 0.60.5
1.41.4
1.3
0.3 0.3
0.5
1.11.0
0.70.6 0.7 0.7
1.8
1.3
1.5
4 WE 01-26-20 4 WE 02-23-20 4 WE 03-22-20 4 WE 04-19-20 4 WE 05-17-20 4 WE 06-14-20
Baby Beauty Health Household Pets Personal Care
Source: IRI eMarket Insights, Food + Consumables = Total Store in eMI, Excludes Random Weight Fresh, Total Market = Multi-Outlet (Brick & Mortar) + Total e-Commerce, B&M data from POS, Double Counts Removed
Instacart Total Market Share Gains Are
Also Highest in Pet and Personal Care
Total Market Share Gains in These Departments
Are Also Seeing Sustained Share Gains into June
Instacart Share of Total Market* Sales by Quad Week
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CPG Brand Leaders Need to Invest in Retail Marketing Programs;
Brands Need to Reintroduce Their Brands to Shoppers in New Setting
Retail Shoppers Commit to Online Search and Awareness
Search – Shoppers need to find you first
• Instacart claims that by purchase number 10, +25% of all purchases come from “previously ordered” items
• Build your product and brand presence on the platform
• Focus on discoverability; use key words in your content
• Invest in search (e.g., featured products)
• Stay in-stock
Awareness and funnel driver
• Use delivery promotions to build baskets of your brands (“Get $X Off When You Buy $X of Your or Partner Brands)
• Use coupons and department banners to build awareness of your brands on Instacart
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Insights and Strategic
Guidance for Better Decisions
IRI’s Online Resources Include Real-Time
Updates and Weekly Reports That Track
the Impact of the Virus on CPG and Retail
The IRI COVID-19 lmpact
Includes COVID-19 impact analyses, dashboards
and the latest thought leadership on supply chain,
consumer behavior and channel shifts for the U.S.
AND international markets.
IRI CPG Economic Indicators, Including
the IRI CPG Demand Index™, IRI CPG
Supply Index™ and IRI CPG Inflation
Tracker™
Accessible through the insights portal
to track the daily impact of COVID-19.
This includes top-selling and out-of-stock
categories across the country and
consumer sentiment on social media.
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The Latest COVID-19 Reports and Insights from IRI (click to see full report)
IRI COVID-19 IMPACT ASSESSMENT REPORTS
LESSONS FROM THE GREAT RECESSION
THE CHANGING SHAPE OF THE CPG DEMAND CURVE
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The IRI CPG Demand Index™ provides a
standard metric for tracking changes in spending
on consumer packaged goods. It measures
weekly changes in consumer purchases, by
dollar sales, against the year-ago period across
departments, including fixed and random weight
products, grocery aisles and retail formats. The
IRI CPG Demand Index™ is available for eight
U.S. regions, all U.S. states, UK, France, Italy,
Germany and the Netherlands.
CLICK HERE FOR MORE!
IRI CPG Demand Index™NOW INCLUDES
U.S., UK, FRANCE, ITALY, GERMANY & NETHERLANDS
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The IRI CPG Inflation Tracker™ provides the
well-known price per unit metric for tracking
changes in pricing of consumer packaged goods.
It provides weekly changes in consumer prices,
price per unit against the year-ago period across
departments, including fixed and random weight
products, grocery aisles and retail formats. The
IRI CPG Inflation Tracker™ is available for eight
U.S. regions, all U.S. states, UK, France, Italy,
Germany and the Netherlands.
CLICK HERE FOR MORE!
IRI CPG Inflation Tracker™NOW INCLUDES
U.S., UK, FRANCE, ITALY, GERMANY & NETHERLANDS
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The IRI CPG Supply Index™ provides a
standard metric for tracking changes in
product availability (i.e., in-stock rates) in
stores for consumer packaged goods. It
measures weekly changes in product
availability against the baseline across
departments and retail formats. The IRI
CPG Supply Index™ is available for eight
U.S. regions, all U.S. states and Italy.
CLICK HERE FOR MORE!
IRI CPG Supply Index™NOW INCLUDES U.S. AND ITALY
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Thought Leadership from IRI’s
Research, Data & Analytics Experts
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