pars operations overview. 2 pars operations overview pars plant training perspective 43 million coa...

PARSOPERATIONS OVERVIEW

2

PARS OPERATIONS OVERVIEW

PARS Plant Training

PERSPECTIVE

• 43 Million COA Orders

• 4.3 Billion Machineable UAA Letters

• $ 1.9 Billion Spent on UAA Processing

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PARS Plant Training

SERVICE QUALITY IMPORTANCE

• Impacts 20% of Population Each Year

• One Change of Address Database Error can Misdirect Thousands of Mail Pieces

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PARS Plant Training

PROCESSES AUTOMATED BY PARS

• Change of Address Forms Processing

• UAA Redirection Processing – Forwarding of Mail

• Postal Service UAA Endorsement Application – RTS

• Form 3547 Address Change Notification

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PARS Plant Training

BENEFITS

• Service Improvement

• Customer Satisfaction

• Operational Efficiency

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PARS Plant Training

PARS DEPLOYMENT

282Plants

EveryCFS Unit

AndDelivery Unit

AllRemote

EncodingCenters

1NCSC

Memphis

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PARS Plant Training

AUTOMATED REDIRECTION PROCESS

JOE DOE15 RICHARDS STANYWHERE MA 02026-5844

BC: 02026584472

DOE-015*T 024 NDE 1 407I 15 04/02/07NOTIFY SENDER OF NEW ADDRESSJOE DOE15 RICHARDS STANYWHERE MA 02026-5844

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PARS Plant Training

T1

MNS

Form 3547Print ServerACS Server

National Customer Support Center Memphis

COA FormsArchive

Universal Coding Terminals

….AFR

All Remote Encoding Centers

COA Forms

Reader

PHASE 2 PARS NETWORK

CFSMechanized Terminals removed

All Computerized Forwarding Sites

Have COA Servers and KFP Desk

87 COA Forms

Processing Sitesw/Scanners

AFCS-OCRSoftware

STP

Sort Controls

OSSOSS

ComputerCIOSS

DIOSS

DBCS I

DBCS II-V

282 Processing Plants

Advanced Forwarding

Reader

Advanced Forwarding

Reader

S/W OCR

S/W OCR

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PARS Plant Training

NEW CHANGE-OF-ADDRESS ORDER FORM 3575

• New Easy to

Scan COA

• FIM and

Barcode

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PARS Plant Training

REVISED PS FORM 3546 AND 3575Z

• FIM and

Barcode

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PARS Plant Training

COA FORMS CAPTURED ON FIM PROGRAM

• Unique COA POSTNET Code Assigned• PS Forms 3575, 3575Z

00347-3575

• PS Form 3546

00347-3546

• COA Forms Captured on FIM Program

• COA Forms Sent to CFPS Site for Scanning

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PARS Plant Training

COA SCANNER AT CFPS SITES

• 87 CFPS Sites

• One Kodak Scanner per CFPS Site

• COA Images Sent to RECs for Coding

• Up to 3,000 COAs Scanned per Hour

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PARS Plant Training

FORMS SCANNED BY CFPS

• Form 3575 – Change of Address (COA)

• Form 3575S – Spanish Version Change of Address

• Form 3575Z – Employee Generated Change of Address

• Form 3575WWW – Hardcopy Internet Change of Address

• Form 3546 – Forwarding Order Change Notice

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PARS Plant Training

OTHER COAS PROCESSED BY CFPS

• ICOA (Internet Change of Address)

• TCOA (Telephone Change of Address)• Customers call 1-800-ASK-USPS

and begin interactive voice response process

• NCSC Injects ICOA and TCOA to Associated P&DC RIC (10 PM CST)

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PARS Plant Training

COA FORMS PROCESSING RECS

• Fort Wayne IN

• Glendale AZ

• Selma CA

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PARS Plant Training

REC CODING FOR CFPS

• 2 COA Forms Readers (CFR)

• COA Data Entry• Complete Form• Fields CFR did not Complete

• Modified Records

• Verification / Correction

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PARS Plant Training

KEY FROM PAPER TERMINAL

• Computer Terminal Located at All CFS Sites

• Manually Enter COA Forms• COA Forms that cannot be Scanned• COA Forms Requiring Special Security Handling• Letters Written to Postmaster

• All Records Processed by ‘Key From Paper’ Terminals are Updated in CARS and FCS Databases

• Supports All Coding Rules that Apply to REC Sites

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PARS Plant Training

COA NOTIFICATION TO DELIVERY UNIT

• Form 3982 Label Printed at CFS and Sent to Delivery Unit

• Move Validation Card Printed at NCSC

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PARS Plant Training

SCOPE OF CFPS INPUT PROCESS

43 Million Customers

350 P&DC/Fs

87 CFPS Sites

3 RECs

1 NCSC

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PARS Plant Training

SCOPE OF CFPS OUTPUT PROCESS

295,000 Carriers

34,000 Post Offices

All CFS Sites

1 NCSC

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PARS Plant Training

CRITICAL ENTRY AND CLEARANCE TIMES

• COA Forms Same as FIM Process in P&DC/F

• CFPS Scan Operation

Form 3575 CFPS Scan

0700 0659CET^

CT^

0130 0200

FIM

0700 0659

IncomingPM

CET^

CT^

2050 2300

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PARS Plant Training

DRAFT CRITICAL ENTRY AND CLEARANCE TIMES

• REC Data Input and Verification

• CFS Form 3982 Label Generation

CFPS REC Keying

0700 0659CET^

CT^

0200 0300

Form 3982 Label Generation

0700 CET^

CT^

0300 0330

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PARS Plant Training

FORM 3982 BRIDGE STRATEGY

• Print Form 3982 Labels at All CFS Sites

• Plan to Migrate Form 3982 Label Printing to Delivery Units Late Phase 2 Deployment

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PARS Plant Training

FORM 3982 LABEL

• Form 3982 Labels Generated at Local CFS Site

• CFS Clerks Separate Labels into Pouches and Dispatch to Delivery Units

• Carrier Verifies Label for Accuracy

• Carrier Places Label on Form 3982

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PARS Plant Training

FORM 3982 LABEL

22313

3982 LABELS FOR POST OFFICE:

Zone: 22313 Operator ID: 9045 9/27/03***************************************

ZONE END LABEL ***************************************

NO CFPS RECORDS READY FOR THIS ZONE

• Each Zone Begins with a Zone Header Label

• Labels are Printed in Carrier Route ID Order

• Labels Without a Carrier Route ID are Printed Last

• Each Zone Ends with a Zone End Label

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PARS Plant Training

FORM 3982 LABEL DETAILS

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PARS Plant Training

CHER470#T 024 NDE 04/11/07 AACS<-

COA name determined by:Two-digit Hexadecimal - Decode to determine what AFR finalized

‘1’ .. ‘9’: January –‘A’: October‘B’: November‘C’: December‘N’: No Order on File

Month of Order Start Date,

‘1’ - ‘9’: January - September

‘A’: October‘B’: November‘C’: December‘N’: No Order on File

Intercept (I) Carrier redirect (C)

Intercept (I)

Carrier Redirect (C)

Date mail was labeled,expressed in formatMM/DD/YY

Date Image was Resolved by AFR and/or REC,Expressed in FormatMM / DD / YY

Database ID: D = Daily NationalL = LocalN = National

(* or #) Character Indicates Multiple COA with Same Last Name from

Same Old Address.

Year COA Became Active

Additional information

A’ = Properly Processed Through ACS

‘O’ = Keyline Overridden

ACS<- indicates that an ACSelectronic record has beenprocessed. This is printed onthe 2nd line

-ACS<- Indicates that an ACSElectronic Record has beenProcessed. This is Printed onthe 2nd line

Class of mail,‘1’ = First class‘2’ = Periodicals‘3’ = Standard Mail‘4’ = Package Services

1 407C 15

CFS Extract if Used by PARS. If Not Used, Space is Left Blank

T = Temporary OrderX = Forwarding Order Expired

3-digit ID of CIOSS machine that labeled mail

-3 Digit ID of CIOSS Site

that Labeled Mail

Two-Digit REC Site IDIf “00”, the AFR Finalized the Entire Mailpiece

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PARS Plant Training

LABEL GENERATED DUE TO A MOVE


BC: 02026584472 *0820-01234-09-10

• Forwarding Label for:• Intercept • First Class Mail

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PARS Plant Training

LABEL GENERATED FOR REASONS OTHER THAN A MOVE

• Waste Label for:• RTS • Standard Mail• ACS

NIXIE 024 DE 3 15 04/02/07 ACS<-

KEYLINE = 690805066071

ATTEMPTED – NOT KNOWN MAIL DISPOSED OF AT MAILERS REQUEST UNABLE TO FORWARD DO NOT FORWARD / DO NOT RETURN

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PARS Plant Training

NO RECORD LABEL – FIRST CLASS MAIL

• Human Readable to Address As Reflected on Envelope – Bar Code is to Official Postmaster Address

UNABLE TO FORWARD/FOR REVIEW **CR05**

NO FORWARDING ORDER ON FILERETURN TO POSTMASTER

OF ORIGINAL ADDRESSEE FOR REVIEWBC: 20110630948 PM

Postmaster

*1468-0702-13-25

Receiver AddressDelivery Point

ID Tag InfoPM BARCODE 20110-9998

SHAR748 024 DE 1 N C 15 04/02/07

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PARS Plant Training

WRONG INDIVIDUAL

ChaseP O Box 52049 Phoenix AZ 85072-2049

Erica A Nielsen2171 San Mortiz Cir Apt 807Herndon VA 20170-5686

Your Pre-Approved Chase Platinum MasterCard

NOTIFY SENDER OF NEW ADDRESSNIELSEN’ MARIA E79889 BANBURY SQSTERLING VA 20165-7895

NIEL171 024 9C 1 N C 15 04/02/07 UNABLE TO FORWARD/FOR REVIEW

**CR05**NO FORWARDING ORDER ON FILE

RETURN TO POSTMASTER OF ORIGINAL ADDRESSEE FOR REVIEWBC: 20170568671 PM *1468-10405-13-25

NIEL171 201703015 1407 26 04/02/07

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PARS Plant Training

CHANGE OF ADDRESS REPORTING SYSTEM (COARS)

• Web Based Application that Allows for the Lookup of COA Records

• View Actual Scanned COA Forms

• Entire History of the COA Form is Available When Online with CFPS

• Research Any Additions / Corrections that were Made to a Record

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PARS Plant Training

QUERIES TO THE COARS DATABASE

• Individual / Family / Business Lookup

• By Street Name• By PO Box• By Rural Route /

Highway Contract

• Other Lookups• By Carrier ID + Zip • By Transaction ID

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PARS Plant Training

COA FORMS SUMMARY REPORT

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PARS Plant Training

COA IMAGE DISPLAY

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PARS Plant Training

Outward Processing

P&DC

Outgoing Primary

Sacramento

Delivery Unit

Delivery Unit

Inward Processing

P&DC

Outward Processing

P&DC

Outgoing Primary

New York

Redirection Processing

CFS


CFS

Delivery Unit

Delivery Unit

Inward Processing

P&DC

Carrier

FormerAddress

Pick-Up

Manual & Mechanized Mail Redirection Processing

New Address

NewAddress

Incoming Secondary New York

Incoming Secondary San Jose

Mr. Smith

New York

Mr. SmithNew York

Mr. Smith

New YorkSan Jose

MAIL REDIRECTION PROCESS TODAY

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PARS Plant Training

Redirection Processing PARS/CFS


PARS

Delivery Unit

Delivery Unit

Inward Processing

P&DC

Incoming Secondary San Jose

Outward Processing

P&DC

Outgoing Primary

Sacramento

Incoming Secondary New York

Delivery Unit

Outgoing Primary

New York

FormerAddress

ResolveOld Address

New AddressNew

Address

Automatic Processing & Labeling of UAA Mail

Image OnlyNew Address

UAA Identification & Interception

Mr. Smith

New YorkSan Jose

Mr. Smith

New York

MAIL REDIRECTION PROCESS WITH PARS

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PARS Plant Training

MAIL FLOW

• Carrier Identified Forwards

• Return to Sender Processing

• DBCS Intercepts

• Intercepted Mail from ISS/OSS Equipment

• Non – CIOSS Sites (Feeder sites)

• DDU

• COA Processing

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PARS Plant Training

INTERCEPT MAIL

• UAA Mail Captured on Most Automation Letter Machines

• ISS/OSS Intercepts Flow to CIOSS Label Mode

• DBCS Intercepts Flow to CIOSS Capture All Mode

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PARS Plant Training

AUTOMATED RTS ENDORSEMENT PROCESS

JOE DOE15 RICHARDS STANYWHERE MA 02026-5844

BC: 02026584472


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PARS Plant Training

RTS ENDORSEMENT SEPARATOR CARDS

• Used to Automate Endorsements

• 12 Different Separator Cards / Endorsements

• Planet Code Technology• Ensure Readability• Return to Delivery• Replenish Separator

Cards

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PARS Plant Training

RTS ENDORSEMENT SEPARATOR CARD - FRONT

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PARS Plant Training

AUTOMATED ADDRESS CHANGE NOTIFICATION

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PARS Plant Training

AUTOMATED ADDRESS CHANGE NOTIFICATION

pars operations overview. 2 pars operations overview pars plant training perspective 43 million coa...

Documents

pars operations overview

change of address coa

coa fim

barcode slide

cfps form

uaa processing slide

scanning slide

hour slide