parkhurstvillage_rfp_safeparks complete rfp 14.11.14

8/16/2019 Parkhurstvillage_RFP_SafeParks Complete RFP 14.11.14

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Document History

Date Version Description

9 July 2014 1 1st Draft

1 September 2014 2 2nd Draft

14 November 2014 3 Final Draft

RFP issued on Friday 14 November 2014

All Proposals must be submitted by no later than 17h00 on Friday 5 December 2014


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1. General

1.1. Does your solution include medical response? Yes No

1.2. If you answer was yes to 1.1 aboveplease elaborate

1.3. Will the Suburbs get a dedicated call centre and or number

and or operator?Yes No

1.4. Please motivate your answer to 1.3above : why / why not

1.5. Please provide examples ofinnovations your company has

i l t d i t l


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1.9. Explanation and plan on how you

intend on resolving or getting rid ofour informal car-guards andsubsequent issues, especially oncethe camera solution is in place.

1.10. Will you allocate street guards thatwill patrol the business/retailcorridors and centres of the Suburbs

as well as any streets or hotspotsthat request or require such?

1.11. If your answer to 1.10. above was‘yes’, kindly indicate what discountyou would be prepared to offer offyour normal guarding rate and whatthe net cost of such a service would

be. This service would becontracted by specificstreets/businesses

1.12. What is your policy on “meet andgreet” services to all payingcontributors?


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1.15.1. what is proposed

1.15.2. what do you use

1.15.3. what information is able to bedata mined i.e. dashboards, alertsand reporting in order to be fullyproactive and reactive for casestudy and mitigation steps goingforward?

1.16. What do you use for incidentmanagement, tracking and dispatch?

1.17. What is the redundancy SLA policywrt the cctv, vehicles, alarms andgeneral performance?

1.18. What communication systems doyou use e.g. radio only, PTT failover,PTT only, CAD?


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2. In which suburbs/areas do you currently provide services similar to the ones proposed:

Suburb Nature of Services

2.1. You currentlyprovide services in?(attach separatesheet if necessary)

Suburb Nature of Services

2.2. You currentlyproposing servicesin?

2.3. Please providecontact details ofthe suburbrepresentatives ofthe suburbs listed in

2 1

Suburb Name email and cellphone


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3.2. Do your vehicles have vehicle tracking / telemetric capability Yes No

3.2.1. If so, what parameters aretracked, and at what frequency?

3.3. Do you make use of waypoints and geofences to track your

vehicles? Yes No

3.3.1. If not, why not?

3.4. What is your expected Vehicle toHousehold ratio for

3.4.1. Parkhurst

3.4.2. Parktown North

3.5. How many men do you staff per

ti d l ti hi l ?


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4.2. What signup percentage would you

require to install a phased approachto cctv installation but include theLPR (kindly elaborate)?

4.3. Would you use City Power poles tosecure your cameras to or installyour own, please motivate yourresponse?

4.4. Would you use City Power as asource of power to run cameras,install your own power or use aResident’s; please motivate yourresponse?

4.5. Would you have a battery backupand for how many hours if so?

4.6. Would you have a panic buttonattached to each camera pole used,accessible to all residents?


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4.10. Please describe camera control

room, specifically detailing operator,system setup protocols andprocedures.

4.11. Where is your present control roombased and would you be prepared tomove it or have an additional room inParkhurst or Parktown North?

4.12. What packages / platforms wouldyou recommend wrt cctv andmetadata analytics if at all?

4.13. Would you offer a completemaintenance solution for the cctvsetup and if so, what SLA would youoffer SafeParks?

4.14. Where and how will the recordedinformation be stored and who will itbelong to, and who will have accessto it.


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4.18. Do you allow for personal home

cameras of Residents to connect tothe cctv system and monitoringincluding intelligent analyticssoftware?

5. Personnel

5.1. Would you include a dedicated areamanager that would attend allnecessary SAPS, CommunityPolicing Forum meetings, SafeParksCommittee meetings, and reportback to relevant bodies?

5.2. Is there a hierarchical chain of command Yes No

5.2.1. If not, why not?

Drivers / MobilePatrol


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Call Centre Staff

CameraMonitors

AreaSupervisor/

Manager

5.5. Do you subject your staff to polygraph tests? Yes No

5.6. If yes to 5.5 then at what frequencyand which staff?

5.7. What is the ratio of call centre staffto contracts?

5.8. How many cameras are managed bya single Ops Room operator?


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5.13. What investigative functions does

your firm provide to the Suburbs toinvestigate crimes committed andhelp achieve arrests etc? If any, howdoes this function interact withbodies such as SAPS?


23/27

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24/27

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26/27

Description Quantity Price Detail Specifications Required in Solution

Exact Specifications of Solution

offered by Provider Comprehensive ins alla ion of Number Pla e recogni ion camera.Capable of running checks against all major databases 1Static Monitoring Camera installation for entry and exit points to

Suburbs and cameras within the suburb 1Comprehensive installation of Thermal imaging camera forSpruit 1Comprehensive ins alla ion of cameras moun ed on a poleincluding DVR etc (2 cameras per pole) 1

12 hour battery backup; with panic button,connected to pre-existing fibre network.

Comprehensive installation of cameras mounted on a poleincluding DVR etc (3 cameras per pole) 1


Comprehensive installation of cameras mounted on a poleincluding DVR etc (4 cameras per pole) 1


Comprehensive installation of PTZ (pan + tilt + zoom) camera

mounted on a pole including DVR etc 1

12 hour battery backup; with panic button,

connected to pre-existing fibre network.Threshold indica ing number of cameras moni ored per Opera orbefore an addiitonal operator and station is requiredCost of Operator to monitor camera 24x7 1 per shift per month

Cos of Opera or o moni or camera 24x7 50100150200250

300Control room/office and safeplace within each suburb where

crime can be reported, vetting of builders etc takes place, andsecurity can muster. 1Fully equipped 24 hour patrol vehicle per month 1 Mileage to patrol the Suburbs effectively

Fully equipped 12 hour patrol vehicle per month 1 Mileage to patrol the Suburbs effectively

Trained Guard 1 to travel in vehicle 1per shift & per month & Specify level of

training

Trained Guard 2 to travel in vehicle 1per shift & per month & Specify level of

training

Area Manager which will be responsible for the Suburbs andliasing/reporting to SafeParks 1

State the number of mandays such personwill be allocated to the SafeParks initiative

Emergency Reaction Vehicle to respond to emergencysitutations or conduct ad hoc proactive operations includingstop and searches etc 1

per shift & per month & Specify level oftraining

Armed 24 hour Street Guard (with bicycle) 1 Specify level of trainingArmed 24 hour Street Guard (without bicycle) 1 Specify level of trainingArmed 12 hour Street Guard (with bicycle) 1 Specify level of trainingArmed 12 hour Street Guard (without bicycle) 1 Specify level of trainingUnarmed 24 hour Street Guard (with bicycle) 1 Specify level of training

Unarmed 24 hour S ree Guard (wi hou bicycle) 1 Specify level of trainingUnarmed 12 hour Street Guard (with bicycle) 1 Specify level of trainingUnarmed 12 hour Street Guard (without bicycle) 1 Specify level of training


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Ref. Solution Design Solution 1 Solution 2

1 Number plate recognition camera system at entry/exit points to suburbs

17 cameras - monitoring only vehicle ENTRY at every

access point to the Suburbs

34 cameras - monitoring vehicle ENTRY and

EXIT at every access point to the Suburbs 92/32

2

Static camera full installation at entry/exit points to suburbs & key areas

within the suburbs

Dependant if LPR cameras will provide oveview as wel

as LPR specific imformation

Dependant if LPR cameras will provide oveview

as wel as LPR specific imformation

3

2 cameras mounted on a pole with all necessary hardware and Operators

required to monitor these

approx 62 installations (on every 2nd intersection in the

Suburbs)

approx 148 installations (on every intersection in

the Suburbs)

4 Thermal camera full installation for the Spruit and parks approx 12 installations along the spruit approx 26 installations along the spruit and parks

5 PTZ (pan + tilt + zoom) camera full installation for the key areas approx 7 installations approx 16 installations

6 Fully equipped 24 hour patrol vehicles with 2 officers 6 vehicles 10 vehicles

7 Elite team in fully equiped vehicle24 hour with 2 or 3 officers 1 2

8 Area Manager 1 1

9 12 hour street guards 4 guards 8 guards

10 24 hour street guards 4 guards 8 guards

11

Control room/office and safeplace within each suburb where crime can be

reported, vetting of builders etc takes place, and security can muster. 2 Offices accessible to the Public 2 Offices accessible to the Public

12

Gross Pricing on the above public space solutions Ref. 1 - 11 for the

Suburbs

13

Gross pricing per household for Ref. 1 - 11 based on household

subscriptions within the suburbs for public space security of 800, 1000,

1400, 1800, 2200, 2600, 3000

14

Per answers for Ref. 13 above, what would be the additional cost per

household contributing to the Public Space security if they contracted for

reactive alarm monitoring with the same company as well?

15

What would the initial cost of switching be for an homeowner (ignore any

contractual penalties, etc)?

parkhurstvillage_rfp_safeparks complete rfp 14.11.14

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