Transforming Customer Connections | www.paragon-cc.co.uk

Key Features & Benefits |  Paragon Fulfilment

Paragon Fulfilment

Deploy a robust, efficient and secure multi-channel fulfillment solution to capture, process and fulfill customer requests for business items and literature quickly and securely

Transforming Customer Connections | www.paragon-cc.co.uk

Robust, efficient and secure fulfillment solutionParagon Fulfilment enables you to capture, process and fulfill customer requests for your business items and literature. It’s a comprehensive online solution that offers customisation for varying

business workflows, business rules and processes. It’s secure, easy to navigate and quick to implement incorporating your business requirements.

A solution for businessesWe have deep experience of providing data-driven customer communications solutions to the Financial Services industry, and in particular the Asset Management sector. As such, we have blended our experience in customer communications with the requirements of the Asset Management domain – agility, accurate and timely delivery of investment literature to your customers.

InvestorRequests fundliterature

Paragon will help you handle everythingconcerning your literature fulfilment

InvestorWorldwide

Call centrePlaces order via

applicationPostalcourierinternational

Fulfils Picks Packs Ships

Fulfilment Picking, packing and despatchStock controlOrder processingLow mail and courier rates

Next day deliveryDelivery within 1 to 3 daysLogistics managementDirect mail servicesCustomised packaging

Let’s see how this works exactly.Fulfilment solution.Depending on the volumes, we process and fulfill the request using Pick & Pack, Print-on-Demand or a combination of both methods. Items or literature is despatched to the recipient using your chosen delivery method and priority. Recipient receives the items. Reporting is generated and provided to you.

Transforming Customer Connections | www.paragon-cc.co.uk

Multi channel fulfillment solution integrating website, email and telephone inquiries

Create new orders, search, view and manage existing orders

View order status: Complete, In process, Not started

Setup your organisation or Contact Centre workflow with bespoke business rules

Fulfill using pick and pack, print-on-demand or both for popular & occasional items

Implement your brand and corporate identity

Administrator and standard user role based access

Provide a choice of channels to your end-customers

24x7x365 service with multi channel engagement

Save time and hassle through an intuitive screen workflow

Instant access to order history and status

Secure and scalable with full control over user base

MI Reporting across online, telephone and email

Integrate with our other services to make your literature fulfillment even more effective

Key features Key benefits

Transforming Customer Connections | www.paragon-cc.co.uk

Paragon Customer Communication’s approach We believe in keeping things simple, yet effective. Our three stage process – Plan, Create, Deliver – produces outstanding communications solutions to drive exceptional customer engagement and value.

The following are some of our products and services that can help you plan, create, and deliver your customer communications strategy.

About Paragon Customer CommunicationsParagon Customer Communications is a trusted, global, communications partner, helping businesses deliver exceptional customer experiences via print and digital channels. Our production environments set new industry standards for governance, security and integrity; with our continuous investment and lean approaches ensuring quality and innovation are delivered at the very best value. We provide unrivaled expertise and market leading solutions for industries where one-to-one customer communication is vital to their business, including the Financial Services, Telecoms, Utilities, Retail, Government and Charity sectors.

PlanUnlock the insights that lie within your data

Data Cleansing

Preference & Consent

Single Customer View

Data Segmentation

Transactional & Operational Data Planning

Data Optimisation

Propensity & Analytics

Data Exploration

CreateCreate impactful communications that engage and drive response

Document Clarity

Proxy Voting Communications

Statutory Annual Reports & Accounts

Digital Channel Design

Web-to-Print Solutions

Personalised & Targeted Emails

Transactional & Real Time Notifications

Strategic Messages & Regulatory Communications

DeliverDistribute your communications through multiple channels

Print and Online Customer Communications

Interactive HTML5

Personalised Videos

Secure Document Portals

Multi-channel Fulfilment Solutions

Engagement Analytics

For any inquiries or questions, please contact your Relationship Manager

or Account Manager.

Go to: www.paragon-cc.co.uk