paraflow body engl 18.02.2010 knowledge of the business processes in the financial sector, ... wide...
TRANSCRIPT
CONTENTS
2 Information about the company
3 Team
4 Official partners
5 Solutions and services
10 Projects
14 Customers
15 Financial results
BUSINESS PHILOSOPHY
Developing the ideas and innovations on the basis of strategic cooperation
with the customers, to promote their own business
Successful partnership with leading world manufacturers of cutting-edge
technologies and solutions
Establishing of conditions and stimuli to continuously increase the
qualifications of specialists, certification and new knowledge
Individual approach to each customer in order to implement the most
proper and effective solutions
COMPETITIVE ADVANTAGES
Highly qualified specialists with background in development and
implementation of complete solutions based on state-of-the-art
technologies
Successful partnership with leading manufacturers of information
technology in the world
Good knowledge of the business processes in the financial sector,
corporate management and public administration
Providing of complex services for integral setting-up and maintenance
of information systems
Wide product range of solutions servicing the needs of any customer
INFORMATION ABOUT THE COMPANY
Paraflow Communications Ltd. was established in 1995 by partners having a successful professional and
scientific career. The company is one of the leading system integrators on Bulgarian IT market. It is an innovator
in implementation of technological concepts and solutions, a leader in development of information and
communication technologies and solutions in the financial sector. The company has successful background
in the deployment, management and security of information and communication infrastructures in the public
administration, the education system, the industry.
Since 2001 Paraflow has introduced the System of quality assurance ISO 9001:2000. The certificate guarantees
quality of the designing, the equipment completion, the system integration, the round-the-clock maintenance and
servicing of information, communication, computer systems, structural cable systems and the trading with
IT-products.
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80% of the employees are specialized in different fields of the subject of activity
They are holders of certificates from leading technological companies
The average age of the team is 30 years
High motivation and responsibility of the employees
The Paraflow’s team has significant experience and know-how in the deployment, management and development
of infrastructure solutions via up-to-date technologies developed into structure-defining companies and organizations. Among
them are the biggest industrial enterprise in the country, the six biggest banks, ministeries and state institutions. Successful
cooperation with the biggest telecommunication operator. Implemented projects in more than 200 SME. The maintenance team
solves in a professional manner IT-problems of the developed systems by showing the right attitude towards their importance
for the business of the customers.
PROFESSIONAL CERTIFICATES
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Hewlett-Packard
HP Master Accredited System Engineer (Master ASE) Storage Works; SAN Architect - Data
Availability Solutions HP Accredited Integration Specialist (AIS)
Operations Center Software v7 for Windows;
Network Management Center Software v7
HP Accredited System Engineer (ASE) Storage Works, ProLiant Servers;
HP Accredited Integration Specialist (AIS);
OpenView Data and Storage; OpenView
Network Services; OpenView Systems and
Servers; OpenView Service Management;
Storage Works; Proliant Servers
HP Accredited Presales Consultant (APC) Enterprise Storage Solutions;
Imaging and Printing Solutions
HP Accredited Presales Professional (APP) Network Storage Solutions; Imaging
and Printing Solutions;
Enterprise Storage Solutions
HP Accredited Sales Consulting (ASC) HP Enterprise Storage Solutions; OpenView
Solutions
HP Accredited Sales Professional (ASP) Network Storage Solutions; Enterprise
Solutions; Desktop and Mobile Solutions;
Integrity Server Solutions – Linux &
Windows; ProLiant Solutions; ProCurve
Networking; HP Imaging and Printing
Solutions
HP Accredited Platform Specialist (APS) OpenView Solutions; ProLiant Servers;
Specialty in HP Monochrome LaserJet
and Color LaserJet; Low-end and
Mid-range&MFP, High-end&MFP; Commercial
Desktops, Workstations and Notebooks;
Commercial Inkjet & MFP; LaserJet Solutions;
ProLiant Storage Server Workgroup Products;
StorageWorks MSA1000 and MSA1500;
StorageWorks MSL Tape Libraries;
StorageWorks MSL5000/6000 & Stand-alone
Tape Devices
HP Certified Systems Administrator (CSA) HP – UX
Cisco Systems
Cisco Certified InternetWork Expert (CCIE)
Cisco Certified Network Professional (CCNP)
Cisco Certified Design Professional (CCDP)
Cisco Certified Design Associate (CCDA)
Cisco Certified Network Associate (CCNA)
Cisco Access Routing & LAN Switching Specialist
Cisco Access Routing & LAN Switching Sales Specialist
Cisco VPN Security Sales Specialist Cisco IP Telephony Operations
Specialist Cisco IP Telephony Design Specialist Cisco Sales Expert
Microsoft
Microsoft Certified System Engineer (MCSE) Messaging, MS Windows 2000,
Windows Srv 2003
Microsoft Certified System Administrator (MCSA)
Messaging, MS Windows 2000,
Windows Srv 2003
Microsoft Certified Professional (MCP)
Microsoft Sales Specialist (MSS) Microsoft Certified Desktop Support
Technician Microsoft Certified Technology Specialist
(SQL) Citrix
Citrix Certified Administrator (CCA) Meta Frame Presentation Server 3.0; Meta
Frame XP Presentation Server 3.0; Meta
Frame Access Suite Citrix Certified Sales Professional
(CCSP)Symantec
Certified Security Engineer Symantec Product Specialist Symantec Technology Architect Veritas Certified Specialist
3Com
Certified Solution Associate Certified Solutions Expert Trained Engineers
Reichle & De-Massari
Certified Expert Certified Planner Certified Installers Certified Carrier Expert Certified Designer Certified Cooper Installer Certified Fiber Installer
AMP
Certified InstallersOracle
Oracle Database 10g Administrator Certified Professional
TEAM
OFFICIAL PARTNERS
COMPUTER HARDWARE AND PERIPHERAL
Hewlett-Packard – Gold Preferred Partner
Intel – Certified Processor Integrator
Xerox – Authorised Dealer
Fujitsu Computers – Authorized Partner
EMC – Velocity Affiliate Partner
NETWORK AND COMMUNICATION EQUIPMENT
Cisco Systems – Gold Certified Partner
Cisco IronPort – Silver Partner
3Com – Gold Partner
SOFTWARE
Microsoft – Gold Certified Partner
Citrix – Silver Solution Advisor
Symantec – Gold Partner
Check Point – Pure Advantage Silver Partner
QlikView – Certified Partner
Oracle – Partner Network
ThinPrint – Authorized Partner
STRUCTURAL CABLE SYSTEMS
Reichle & De-Massari – Certified Installer & Planner
AMP – Certified Installer
Panduit – Certified Installer
BUILDING MANAGEMENT SYSTEMS
Siemens – Certified System Integratorr
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SOLUTIONS AND SERVICES
SYSTEM INTEGRATION
Complex network solutions
Design of networks
Integral design, deployment, updating and expanding
of networks for data, voice and video transfer through the
cutting-edge technologies – VPN, VoIP, IP telephony,
high-performance switching
Professional consultancy over the choice of the most
appropriate package of communication equipment in
compliance with the type, scale and the functionalities
of the network infrastructure, in accordance with the
financial resources of the customer
Paraflow’s networks are distinguished by their flexibility,
adaptiveness, speed of implementation and optimality in the
choice of a technological solution.
Security of the network infrastructure
Design, implementation and maintenance of systems for
security of the network infrastructure and access to data,
based in integrated solutions and technologies of leading
world manufacturers
Creating of concepts for network security
Best integration of the technological solutions
Integral and staged implementation of technologies
Conducting of regular controls and analyses of the
network condition
Solutions for data processing and data storage
Design and deployment of corporate centers for
data processing as per the specific customer needs of
information resources
Implementation of highly reliable and reserved systems
for critical business applications
Consultations and system assistance at the design and
implementation of primary and redundant centers for
data processing and data storage
Paraflow uses the most up-to-date blade technologies for
server solutions, clusters and microprocessor systems. The
information storage and archiving systems are based on
the RAID, SAN and NAS-technologies. They are flexible and
adapted for the needs of small offices, medium enterprises
and big companies.
Data centers
Supply, installation and putting into operation of the
equipment and the software, needed for deployment of
a rightly functioning data center
Paraflow develops a set of activities in the domain of information and
communication technolgies allowing an integral professional servicing of corporate
structures, industrial enterprises, public institutions, small and medium enterprises.
The multilateral specialization and the knowledge of the leading technologies in any
key domain of the information technologies creates the opportunity for effective
implementation of the elements of the corporate IT infrastructure – communication
and cable network; systems for data processing, data storage and data
management; systems for infrastructure management and control; security
systems; data centers.
Paraflow provides professional services for deployment of system architecture at
any stage of the life cycle:
Consultations and developing of concepts for system solution
Designing
Supplying of the hardware and software components
System integration and implementation
Training
Operation and maintenance
Paraflow supports its customers in their achieving of optimization of their
respective business and managements in accordance with their requirements.
Paraflow creates opportunities to implement new products and services,
to raise the effectiveness and the competitive power.
BASIC TRENDS IN THE ACTIVITY OF PARAFLOW COMMUNICATIONS
System integration
Consultancy
IT-products supply – communication and computer equipment, software,
peripheral and office equipment, consumables
Design and implementation of enterprise management systems – ERP, CRM, BI
Design and deployment of building management systems and structural
cable systems
Service and system maintenance
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Additional services guarantee the effective operation of the
centers:
– design of the communication connection
– review of the communication service providers capabilities
premises evaluation
– side preparation
– power supply, air-conditioning and ventilation
– structural cabling for fire alarm signaling, access control
and CCTV
Physical environment monitoring systems
Design and implementation of automatic monitoring system for
power supply, air-conditioning, security and safety, which:
– eliminates human factor errors
– allows centralized gathering, processing and storage of status
data for equipment and units of various functions, located at
different points of the data centre
– automatically supplies information to the competent
authorities in case of accident or emergency
Covers the monitoring of:
– power supply system, diesel generators and UPS
– temperature and air relative humidity
– access control readers
– fire alarm panels
The monitoring system is based on industry standard
technological solution that ensures high reliability and provides
option for full redundancy. It allows remote monitoring via
Internet. It has easy to use and interface and does not require high
level of computer literacy for the operators. It is configured as per
each customer requirements.
Messages sending by mobile phone in case of alarm activated is
carried out by separate channel establishment that uses Paraflow
Custom Mobile Messages Sender – specialized software for
messages sending to mobile operators, for Experion Vista System
and GSM gate communication.
Monitoring and management of IT-infrastructure
Design and implementation of centralized systems for
monitoring and management of servers and communication
nodes based on the HP OpenView product family and built
on a flexible modular principle
Methodologies development for searching and discovering
potential problems before they occur and cause damages to
the information system
Providing remote services and outsourcing of monitoring
and management
Monitoring and management of ATMs as well as of system
state for securing devices
System software solutions
Implementation and development of system software of
leading manufacturers for complete setting-up and servicing
of information infrastructures
Design of custom software modules for system integration
to provide the most effective and best solutions based on
customer needs
Design and implementation of an Active directory for big
corporate organizations
Design and implementation of teamwork systems – e-mail,
conferences, portals. Thus an integrated environment is being
created, where people, teams, knowledge and data are
connected virtually. Development of integrated communications,
unified interface, quick and effective access to information
Design and implementation of centralized access to
applications and resources for customers having distributed
geographical structure
Installation and synchronization of systems for database
management, based on the modern concepts for data security
and integrity
Design and implementation of anti-virus and anti-spam security
systems
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Dedicated software solutions
IP telephony
Implementation of solutions for IP telephony with guaranteed
quality and high return on investment
Implementation of additional systems and services for billing,
dial plans, optimization and auditing of IP telephone networks
VoIP provides telephone bills savings and supports development
of broad range of intelligent services such as voicemail, contact
center and automated customer service.
Contact center
Interactive automated full-featured solution for managing
customer contacts. Alternative customer access channels provide
significant improvement of service related business processes.
The contact center solutions are interoperable with
the existing applications and databases. The technology provides
full-featured customer contact automation; lowers human
intervention in performing routine services and reduces missed
calls.
Additional services ensuring development of the center:
– design of specific software modules for integration of the
center with the existing information systems
– design of voice prompts and interaction
– implementation of a voice recorder modules
Help Desk
Design and implementation of automated management
systems for servicing in banks, corporations and public
administration based on the HP OpenView Service Desk
product family solutions
Consultant assistance in processes related to determining,
designing and managing resources and services for monitoring
Help Desk integration with existing management systems and
information resources monitoring
Automated installation of workstations and servers
Accelerated and entirely automated installation of workstations
at initial implementation, workstation upgrade or OS transition
in large organizations. The solution is based on the concept
Zero Touch Installation and Provisioning of Microsoft. The
main components are SMS 2003 Server, SQL Server 2003
and OS Deployment Feature Pack. It provides quick, effective,
high quality implementation of the unified workstations and
servers model, anti-virus security, management, monitoring
applications, with low need of interaction. The Solution
Accelerator for Business Desktop Deployment technology is
used. It has three possible scenarios for image based client
installations – New installation; Reinstallation and Update.
ENTERPRISE MANAGEMENT SYSTEMS
Microsoft Dynamics AX
Complete solution for management of all business activities
and processes in one enterprise. The system is deployed in
stages, using the functions regarding: finances and accounting,
manufacturing, distribution, purchases.
It is suitable both for national and multi-national companies
with international business activity and distributed holding
structures, as well as for small and medium enterprises. It
satisfies the needs of companies that have high requirements
on financial, trade, logistic and manufacturing activities.
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System specific features and advantages:
Modularity. Allows deployment in stages as per each
organization needs and capabilities. Each module covers
different business processes: manufacturing, sale, supply,
finances and accounting, human resources management,
customer relationship management, etc. All modules have
equal level of quality, functionality and technical capacities.
Flexibility. It is distinguished for its high flexibility of technical
point of view, which allows different modules to be adapted to
each organization specific requirements and relevant business
processes. Functions can be supplemented or modified for
each module depending on their suitability for system operation
and business management purposes.
Familiar interface. Very well known graphic medium, intuitive
interface, thus significantly reduces the stress for the system
users in the process of implementation and initial operation.
Integrity. Microsoft Dynamics AX is easily integrated to
Microsoft Office (Word, Excel, Outlook) and many other
software products.
Microsoft Dynamics CRM
Complete solution for customer relationship management, which
uses fast and flexible means for optimization of processes
related to marketing, sales and customer servicing. Allows
automatic synchronization of e-mail, tasks, meetings and contacts
information via continuous integration with Microsoft Office
Outlook. Rapid creation and communication exchange through
Microsoft Office Word mail merge and mail merge templates.
Marketing professionals will have set of tools for data clearing and
segmentation, promotions managements and profound marketing
analyses.
The system enables the personnel of Sales Department
to produce uniform profile of the potential customer using
instruments that automate and optimize the sale process.
Provides fast access to customer whole history and information.
Ensures full information about the customer, orders management,
history of services and knowledge database.
QlikView
Most rapidly developing Business Intelligence (BI) solution in
the world that changes completely the BI industry due to the
associative In-Memory technology. Its advantages in comparison
to the common BI solutions are:
– Very short implementation period – days to weeks
– Does not require large number of maintenance professionals
– Lower implementation and maintenance costs
– Specifically oriented to business users
– High analytical capabilities and efficiency
– Easy to use, intuitive interface
This is the first BI instrument that can be used also for mobile
phones, provides business analyses on the run. It has real time
analytical functions and reports generating in PDF format.
BUILDING TECHNOLOGIES
They are designed for business, public and residential buildings,
industrial enterprises, hotels, family houses, closed settlements
and apartment complexes.
The main package of services includes:
Design and documentation of systems with diverse
functionality for transfer and exchange of information –
Structural cable systems; Local computer and telephone
networks; Security systems; CCTV; Access control
management; Messaging and electric supply systems
Deployment of low voltage and structural cable systems
by using quality products, with high level of workmanship,
professional design and reliability, guaranteed excellent
technical parameters of the systems
Certification, maintenance and updating of structured
cable systems, constructed with products of leading world
manufacturers R&M – Switzerland, the American AMP and
Panduit
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Deployment and maintenance of building management systems
and remote metering systems for public utility expenses
Supply of components for structural cable systems, building
management and specialized low voltage systems
The systems are distinguished for their universality, flexibility and
sustainability and allow deployment of common communication
infrastructure in one or several buildings or campuses.
SUPPLY OF COMMUNICATION EQUIPMENT, HARDWARE,
SOFTWARE, PERIPHERAL AND OFFICE EQUIPMENT,
CONSUMABLES
Supply of leading manufacturers computer, communication and
office equipment, software systems and consumables for the
needs of system integration or under individual customer request.
The deliveries are accompanied by installation, training, warrantee
and post-warrantee service.
Customers are consulted by certified specialists when choosing
the best equipment and software.
The trade policy of Paraflow includes convenient payment
schemes for product purchase – deferred payment, payment
in installments and leasing. The specific terms are negotiated
with each customer in accordance with his preferences and
capabilities.
SERVICE AND SYSTEM MAINTENANCE
Paraflow has modern service center with certified service team.
High quality of service and compliance with agreed terms is
met by using advanced proprietary system for service request
monitoring and management. The system is certified by leading
manufacturers of hardware and software.
Paraflow has the necessary service equipment, spare parts
supply channels and more than 40 service vehicles.
Customers with Service level agreement are provided:
Maintenance of deployed solutions, post-sales warranty
service and post warranty service of equipment and software
Hotline support – round-the-clock, 7 days a week telephone
and online
Reaction time – up to 30 min after receiving request
Delivery of equipment for temporary use
Remote monitoring and management of communication and
computing resources
Outsourcing of system maintenance
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Information infrastructure of LUKOIL Neftochim Bourgas
It was created on the basis of a series of projects during more
than 5 years. There have been implemented an optical support
network, LAN and WAN IP network, VPN. There has been built
a management of the infrastructure on the basis of HP Open
View and Cisco Works. The security of the users was provided
through CheckPoint Firewall-1 and an active directory of Microsoft
Windows 2003. There has been made the delivery and the
development of contemporary server solutions and means of
storage and archiving of data. The maintenance of the systems
on site has been provided. The system is being continuously
updated and expanded with new production lines and services for
the users.
National state administration network
Designing and deployment of an integrated network for
communication services of the state administration. Initially the
network connected the state institutions on the territory of Sofia
and later there have been added connections in the regional
cities and optical links to some of the regional administrations.
The project was implemented in the period between 1997 and
2001-2002. The network has been built on the basis of the
ATM technology for data, voice and video transfer. Here for
the first time in Bulgaria there has been put into practice the
convergence of voice and data traffic through a data network. At
the moment the network is operational and provides proprietary
communication path between the institutions.
Deployment of the communication infrastructure in
Business park Sofia
The project comprises the deployment of the communication
infrastructure of the biggest and most up-to-date business
park in Eastern Europe. So far there have been more than 8000
work places installed with a cable 7th category together with
electric power supply to them. The system is rapidly adapting
to the requirements of each company-tenant. The common
communication environment has been created on the basis of
an optical backbone. It provides high-speed networks, different
Internet providers links, VoIP and other services to the companies.
The technologies of Cisco Systems and Reichle & De-Massari
have been used.
PROJECTS
National education network of Bulgarian schools
The biggest project within Bulgarian education system for
increasing the quality of education through introduction of
innovation educational technologies and methods to the learning
process. The network is based on the concept of manageability,
security and adaptability of the communication channels
among schools and the Control Center, where all the network
resources are concentrated. The most cutting-edge information
and communication technologies and solutions with equipment
and software of Cisco Systems, Microsoft and Hewlett-Packard
have been used for the project implementation. The project is
implemented by the consortium Schools Online. During the first
three months of the project’s first phase in 2005 the consortium
installed and connected in a unified network more than 1000
computer studies in every region of the country using the Solution
Accelerator for Business Desktop Deployment technology, which
was adapted for the project’s purposes by Paraflow and Microsoft
Bulgaria.
Internal VOIP and data network in United Bulgarian bank
A series of projects implemented in United Bulgarian bank after
the year 2000 which contributed to the deployment of the most
up-to-date communication and IT infrastructure in the financial
sector of Bulgaria. In 2001 for the first time in a bank institution
in Bulgaria there was developed an IP telephony system which
had substantially reduced the telephone service bills of the bank.
Cisco System appraised the project as especially important for
the development of the IP telephony. For the first time a system for
monitoring and management of IT infrastructure was implemented
in a financial institution. It significantly increased the effectiveness
of the IT services of the bank. Later on to this system was added
the biggest network of ATM’s in the country.
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Design and deployment of Help Desk in the National
Revenue Agency
This project aims to increase the efficiency of the entire
information system of the National agency of incomes and
to improve the level of IT-service of the employees. It was
implemented in 2005. The system, developed on the basis
of HP OpenView Service Desk, supervises and manages the
information streams in the network, provides the working capacity
of the workstations and the servers, organizes the processes
of asset management, processing of the incidents and the
problems, management of the software changes in an integrated,
unbreakable stream of operations.
Telephone banking center in ProCredit bank
The Center allows for the first time in Bulgaria to execute money
transfers, payment orders to the state budget and purchase-sales
of currency by telephone in real time for 24-hours period. The
project was carried out in 2005. The interactive application Cisco
IPCC Express based upon Cisco AVVID and a platform for IP
telephony – Cisco Call Manager has been used to structure the
center. The solution has been supplemented by a know-how of
Paraflow – there have been designed and implemented specialized
software modules for its integration with the bank information
system, the writing of the voice prompts and interaction,
implementation of a module for call recording.
Update and maintenance of the communication network
of OMV
The project comprises offering of information services, supply
and maintenance of communication and computer equipment
for the central office and all petrol stations in the country. It was
implemented in 2004 and 2005. It comprises also deployment
of a telephone network and implementation of IP telephony. The
ATM’s and the POS terminals in the petrol stations are connected
to the communication infrastructure. A Help Desk service request
management system for problems in the technical infrastructure
of the petrol stations has been set up. The corporate network
is being serviced by the system of professional technical
maintenance of Paraflow Hot-line Support 24 hours, 7 days a
week.
Deployment of communication and information
infrastructure of Private Bank TEXIM
It includes an audit of the current state of the information
infrastructure, its updating, its remote supervision and
management of the corporate network. The project is the biggest
in the 13-years history of the bank. It was implemented in
2004-2006. A cutting-edge data center has been created. There
have been used technologies and solutions with equipment and
software of Cisco Systems, Hewlett-Packard, Microsoft and
Oracle.
Mall of Sofia – the biggest cable system installed in a
single property in Bulgaria
The biggest cabling network for voice, data and multimedia
applications transfer inside single building in Bulgaria has been
set up. The project represents an innovation with regards to the
technological execution. The system has been deployed in a
parallel way with the construction of the building, even before
the finishing of the rough construction. The total built-up area of
Mall of Sofia is 70 000 m2. Until May 2006 the installation of the
cabling system in the entertainment and commercial part was
carried out, until September the putting into operation of the offices
inside Sofia Tower was finalized. 7000 is the total number of
communication points inside the building, secured by optical and
copper cables 7th category. The high reliability has been achieved
through the R&M technologies.
Vivatel 2G/3G infrastructure
The implementation works was executed in order to fulfill the
obligations as a subcontractor of Nokia for Vivatel mobile network
in Bulgaria in the areas of: Base Station (BTS) Infrastructure –
Installation, Commissioning and Integration services related,
connected to other Vivatel equipment. Mobile Core Infrastructure –
Installation and Integration related to the configuration of different
components like RNC, MWG, TCSM, SGSN, BSC, etc. Core IP
Backbone – Planning, Design, Installation and Implementation
services regarding IP connectivity in mobile core and radio
network controllers, covering the site interconnection and the IP
connectivity solution. Support and Maintenance – all services
covered already installed Vivatel infrastructure according contract
KPI and SLA.
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E-services platform intended for citizens in Kavarna and
Kostinbord
The platform for provision of e-services for the citizens and the
business (MS Citizen Service Platform) is a solution of Microsoft,
which is realized jointly with the Centre for Automation of Design
and Construction Progress and Paraflow Communications. The
technological partners involved in the project are EMC, Dell and
Cisco Systems. The participation of Paraflow Communications
is based on the experience and know-how gained during the
recent 3-4 years as a result of the implementation of solutions for
multifunctional access to date and to services provided by public
and financial organizations by means of different communication
channels – telephone, e-mail and other available internet means
such as ICQ, Messenger and Skype. The communication part of
the platform is based on the technology of call management on
the basis of interactive voice portal Cisco Call Manager, which
enables provision of automated services, managing and escalating
inquiries for provision of a competent reply, calls recording and
indexation. The citizens and the business already may submit
remote applications for issuing marital status certificates,
transcripts of death certificate, design permits, as well as warnings
and proposals to the municipal administration. The project was
implemented in 2009.
NRA – Information centre
Paraflow applies the Cisco technology in building a call centre
based on its successful experience from the implementation of
such solutions in other organizations - Cisco IPCC and Cisco
CallManager. The solution enables management of phone calls
on the basis of interactive voice portal, provision of automatic
services, inquiries management and escalation, calls recording
and indexation. In addition to the Ciscto technologies the project
also includes: operational systems – Windows 2003 Server,
database – MS SQL Server, MS SharePoint – a specialized system
for legal documents management and storing , MS Dynamics
CRM – containing the history of all contacts and received calls,
software module for outgoing campaigns – created by Paraflow.
The implemented technologies enable automated management of
phone calls – integrated with the Revenue Management System
(RMS) of NRA, fast and easy creating and tracking history of
any inquiry, quick access to information referring to the inquiry,
sending information by e-mail, quick access to all documents.
The project was implemented in 2007 and 2008.
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Implementation of Active directory in NRA
The project aims at supporting and facilitating the administrative
work related to the maintenance of IT infrastructure of NRA
and enabling centralized application of the security policies to
improve the user management in the network, the computers of
employees and the access to resources, as well as the security
and reliability of information systems. It is connected with
the design and implementation of the common infrastructure
Microsoft Active Directory, based on Windows Server 2008.
Full integration has been realized with the human resources
management system of the organization. Upon synchronization of
the user profiles and their attributes it allows automatic generation
of e-address, determining the position of the relevant user in
the hierarchy of the organizational units, to which groups the
user is a member, by which the access level to the relevant date
resources is determined. The project scope includes the central
administration and the five biggest territorial directorates of NRA -
Sofia city, Plovdiv, Varna, Burgas and Veliko Tarnovo. The project
was implemented in 2009.
Design of common centralized communication and
information infrastructure of the Ministry of Labour and Social
Policy
The project provides overall and complex solution for
building common centralized communication and information
infrastructure for the needs of MLSP to ensure integrated
technological infrastructural framework for the realization of
the e-services of the Ministry. The technological solution aims
to cover all agencies and divisions of MLSP by connecting
them in common communication environment fully consistent
and compatible with the existing information infrastructure of
MLSP. The design includes centralized communication services,
uninterruptible environment, guaranteed security and reliability
of communications. The project has been prepared consistent
with the principle of maximum openness, which allows defining
new structural units and territorial divisions in future, as well as
change in the existing ones. The proposal includes technology
and architecture for centralized catalogue system of users
(directory service), which covers all units and users of MLSP. The
system is designed redundant and failure-free, and it is integrated
and compatible with all other systems as much as possible. The
proposal includes also an e-system for in-house user service of
the information infrastructure of MLSP (HelpDesk). The project
was implemented in 2009.
CUSTOMERS
Financial sector
Allianz Bulgaria Holding
ALICO Bulgaria
Alpha Bank – Bulgaria Branch
BNP Paribas Bulgaria
Bulgarian American Credit Bank
CityBank
Corporate Commercial Bank
DSK Bank
DZI Group
Economic and Investment Bank
Emporiki Bank Bulgaria
Eurobank EFG Bulgaria
European Bank for Reconstruction and
Development
First Investment Bank
Generali Bulgaria Holding
Interamerican Bulgaria
MKB Unionbank
Piraeus Bank Bulgaria
ProCredit Bank
Raiffeisenbank (Bulgaria)
TBI Credit
Teximbank
Unicredit Bulbank
United Bulgarian Bank
Public Administration
Council of Ministers
Ministry of Transport, Information technology
and Communications
Ministry of Labour and Social policy
Ministry of Finance
Ministry of Economy, Energy and Tourism
Ministry of Education, Youth and Science
Ministry of Health
Ministry of Justice
National Revenue Agency
National Customs Agency
National Health Insurance Fund
National Social Security Institute
Patent Office of Republic of Bulgaria
State Fund Agriculture
Bulgarian National Radio
Embassy of the United States
Embassy of Switzerland
Embassy of Italy
Public Services
Bulgarian Posts
Bulgarian Air Traffic Services Authority
Vivacom
Energy and Utilities
Enel Maritsa East III
Maritsa East II TPP
Mining and Power Energy Complex Maritsa-East
National Electric Company
OMV Bulgaria
Opet/Aygaz
Industry
Actavis
Business Park Sofia
Blagoevgrad – BT
Lukoil Neftochim Bourgas
Lukoil Bulgaria
Mall of Sofia
Navan Chelopech
Sofia-BT
Education
American University in Bulgaria
City University – Bulgaria
New Bulgarian University
Sofia University St. Kliment Ohridski
Technical University of Sofia
University of National and World Economy
Schools in Bulgaria
w w w . p a r a f l o w . b g 14
FINANCIAL RESULTS
The turnover of Paraflow for the year 2008 from sales of IT-products and services amounts to
BGN 30,357 million. During the last 4-5 years the company achieved the doubling of its turnover
together with 50% increase of the staff and marked a stable growth of the receipts from services
and the net profit.
Paraflow continuously invests in the setting-up of conditions for successful business through
contemporary offices and warehouse areas, more than 60 business vehicles and working equipment
and carrying out of laboratory experiments.
The company has been proclaimed “Most effective system integrator for 2005” in the ninth in
row classification of IDG Bulgaria of the leading companies for information and communication
technologies in the country – ICT Top 100. Paraflow has the leading position as per the indicator
effectiveness, which reflects the proportion between the receipts made and the number of the
employees with BGN 220 thousand per person from the staff.
Paraflow stands among the first five companies in the domain of the system integration in the ratings
of IDG Bulgaria and the IT-media..
15 p a r a f l o w
w w w . p a ra f l ow . b g 21
CONTACTS
Paraflow Communications Ltd.
Sofia
52-54, Dimitar Hadzhikotsev Str.
Sofia 1421, Bulgaria
Tel.: +359 2 960 42 00
Fax: +359 2 960 42 18
Hotline:
Tel.: 0700 10 887
Bourgas
Tel.: +359 56 84 01 97
Stara Zagora
Tel.: +359 42 60 53 50
Varna
Tel.: +359 52 32 19 97
Veliko Tarnovo
Tel.: +359 62 65 64 89
e-mail: [email protected]
www.paraflow.bg