paper monologues in an interactive world

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paper monologues in an interactive world cross media marketing seminar

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Half of the AdNerds went into a duel with DM (on paper) specialist Henny Van Gerwen from Proximity BBDO (our mother organisation). Valuable lessons from Henny's old time favorite Vögele and AdNerds' insights on social and new media are the perfect match for creating breakthrough response-generating actions that work both on- and off the line. A perfect story for Adobe Belgium's "Cross Media Marketing" seminar.

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Page 1: Paper monologues in an interactive world

paper monologues in an interactive worldcross media marketing seminar

Page 2: Paper monologues in an interactive world

Who is who ?

Henny Bart

Page 3: Paper monologues in an interactive world

Who is who ?

Henny Bart

Page 4: Paper monologues in an interactive world

Who is who ?

Henny Bart

Page 5: Paper monologues in an interactive world

What is direct marketing ?

Page 6: Paper monologues in an interactive world

What is direct marketing ?

Page 7: Paper monologues in an interactive world

Direct marketing is ... a sub-discipline and type of marketing. There are two main definitional characteristics which distinguish it from other

types of marketing. The first is that it attempts to 1) send its messages directly to consumers, without the use of intervening media. This involves commercial communication

(direct mail, e-mail, telemarketing) with consumers or

businesses, usually unsolicited. The second characteristic is

that it is 2) focused on driving a specific "call-to-action". This aspect of direct marketing involves an emphasis on

trackable, measurable positive (but not negative) responses

from consumers (known simply as "response" in the industry)

regardless of medium.

Page 8: Paper monologues in an interactive world

Direct marketing is ... a sub-discipline and type of marketing. There are two main definitional characteristics which distinguish it from other

types of marketing. The first is that it attempts to 1) send its messages directly to consumers, without the use of intervening media. This involves commercial communication

(direct mail, e-mail, telemarketing) with consumers or

businesses, usually unsolicited. The second characteristic is

that it is 2) focused on driving a specific "call-to-action". This aspect of direct marketing involves an emphasis on

trackable, measurable positive (but not negative) responses

from consumers (known simply as "response" in the industry)

regardless of medium.

two main definitional characteristics

Direct marketing is ...

Page 9: Paper monologues in an interactive world

two main definitional characteristics

1) send itsmessages directly to consumers, without the use ofintervening media.

Direct marketing is ...Direct marketing is ... a sub-discipline and type of marketing. There are two main definitional characteristics which distinguish it from other

types of marketing. The first is that it attempts to 1) send its messages directly to consumers, without the use of intervening media. This involves commercial communication

(direct mail, e-mail, telemarketing) with consumers or

businesses, usually unsolicited. The second characteristic is

that it is 2) focused on driving a specific "call-to-action". This aspect of direct marketing involves an emphasis on

trackable, measurable positive (but not negative) responses

from consumers (known simply as "response" in the industry)

regardless of medium.

Page 10: Paper monologues in an interactive world

two main definitional characteristics

1) send itsmessages directly to consumers, without the use ofintervening media.

2) focused on driving a specific "call-to-action".

Direct marketing is ...Direct marketing is ... a sub-discipline and type of marketing. There are two main definitional characteristics which distinguish it from other

types of marketing. The first is that it attempts to 1) send its messages directly to consumers, without the use of intervening media. This involves commercial communication

(direct mail, e-mail, telemarketing) with consumers or

businesses, usually unsolicited. The second characteristic is

that it is 2) focused on driving a specific "call-to-action". This aspect of direct marketing involves an emphasis on

trackable, measurable positive (but not negative) responses

from consumers (known simply as "response" in the industry)

regardless of medium.

Page 11: Paper monologues in an interactive world

two main definitional characteristics

1) send itsmessages directly to consumers, without the use ofintervening media.

2) focused on driving a specific "call-to-action".

Direct marketing is ...Direct marketing is ... a sub-discipline and type of marketing. There are two main definitional characteristics which distinguish it from other

types of marketing. The first is that it attempts to 1) send its messages directly to consumers, without the use of intervening media. This involves commercial communication

(direct mail, e-mail, telemarketing) with consumers or

businesses, usually unsolicited. The second characteristic is

that it is 2) focused on driving a specific "call-to-action". This aspect of direct marketing involves an emphasis on

trackable, measurable positive (but not negative) responses

from consumers (known simply as "response" in the industry)

regardless of medium.

trackable, measurable positive responses

Page 12: Paper monologues in an interactive world

Direct marketing is ... a sub-discipline and type of marketing. There are two main definitional characteristics which distinguish it from other

types of marketing. The first is that it attempts to 1) send its messages directly to consumers, without the use of intervening media. This involves commercial communication

(direct mail, e-mail, telemarketing) with consumers or

businesses, usually unsolicited. The second characteristic is

that it is 2) focused on driving a specific "call-to-action". This aspect of direct marketing involves an emphasis on

trackable, measurable positive (but not negative) responses

from consumers (known simply as "response" in the industry)

regardless of medium.

two main definitional characteristics

1) send itsmessages directly to consumers, without the use ofintervening media.

2) focused on driving a specific "call-to-action".

Direct marketing is ...

trackable, measurable positive responses

Page 13: Paper monologues in an interactive world

“In contrast to interactions that are largely

sequential, face-to-face interaction makes it

possible for two people to be sending and delivering messages simultaneously.

The cycle of interruption, feed-back and

repair possible in face-to-face interaction is

so quick that it is virtually instantaneous.

As (sociologist Erving) Goffman notes, “a

speaker can see how others are responding

to his message even before it is done and

alter it midstream to elicit a difference response”.

Nitin Nohria, extract from “Face-to-face: Making Network Organizations Work”

Page 14: Paper monologues in an interactive world

“In contrast to interactions that are largely

sequential, face-to-face interaction makes it

possible for two people to be sending and delivering messages simultaneously.

The cycle of interruption, feed-back and

repair possible in face-to-face interaction is

so quick that it is virtually instantaneous.

As (sociologist Erving) Goffman notes, “a

speaker can see how others are responding

to his message even before it is done and

alter it midstream to elicit a difference response”.

Nitin Nohria, extract from “Face-to-face: Making Network Organizations Work”

direct

Page 15: Paper monologues in an interactive world

John

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a happy

nerd

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#1 salesman

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75.000 $ /weekconversion ratio 73%satisfaction ratio 98%

highest bonus level

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Sold more retail "big ticket" items "one-at-a-time" than any other sales person

in any retail industry including houses, boats motor homes, insurance,

automobiles, etc.

Who is Joseph Girard ?

"World's Greatest Salesman" (Guinness Book of World Records)

Page 20: Paper monologues in an interactive world

Who is Joseph Girard ?

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Who is Joseph Girard ?

average of 6 cars per day

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Who is Joseph Girard ?

average of 6 cars per day

sold once 18 cars in one day

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Who is Joseph Girard ?

average of 6 cars per day

sold 174 cars in one month sold once 18

cars in one day

Page 24: Paper monologues in an interactive world

Who is Joseph Girard ?

average of 6 cars per day

sold 174 cars in one month

sold 1425 carsin one year

sold once 18 cars in one day

Page 25: Paper monologues in an interactive world

Who is Joseph Girard ?

average of 6 cars per day

sold 174 cars in one month

sold 13.001 cars in 15 years

sold 1425 carsin one year

sold once 18 cars in one day

Page 26: Paper monologues in an interactive world

information asymmetry deals with the study of decisions in

transactions where one party has more or better information than the other.

Joseph‘s main reason of success ?

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it really

sucks

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He’s no longer

talking at customers,

he’s talking with them.

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He’s no longer

talking at customers,

he’s talking with them.

Besides, they are often

as good informed

as he is, or even better.

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e!ectiveadequate to accomplish a purpose,

producing the intended or expected result

e"cientperforming or functioning in the best possible manner

with the least waste of time and e!ort

Page 38: Paper monologues in an interactive world

The 2nd best technique

besides a sales talkis a

Page 39: Paper monologues in an interactive world

Vögele’s Dialogue Method

Vögele

Page 40: Paper monologues in an interactive world

Should I open it ?

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Who is writing me?

Why should I read this?

What will it cost me?

Why me?

Why are they writing?

Am I interested in this?

Page 42: Paper monologues in an interactive world

Should I open it ?

reinforcers filters

“yes” “no”

Page 43: Paper monologues in an interactive world

Should I open it ?

The more reinforcers, the less filters,

the higher chances are the mailing is opened.

Page 44: Paper monologues in an interactive world

Acocrndig to rseercah of an

Egnlsih uinevisrty, it dsone’t

mtaetr in wchih oderr ltretes of a

wrod are sreotd. The olny tinhg

taht cunots is taht the frsit and

lsat lteetr are crrocet.

A simple test to proof people’s ability to scan.

Page 45: Paper monologues in an interactive world

The natural reading curve.

Page 46: Paper monologues in an interactive world

The natural reading curve.

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How to interrupt human nature.

Page 48: Paper monologues in an interactive world

How to interrupt human nature.

The new sex rules!

Who’s the man, who’s the woman?

15% discount! Do it now!

Page 49: Paper monologues in an interactive world

How to interrupt human nature.

The new sex rules!

Who’s the man, who’s the woman?

15% discount! Do it now!

Page 50: Paper monologues in an interactive world

The expected reading curve.The actual reading curve.

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The expected reading curve.The actual reading curve.

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Is this still a viable business model ?

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Content has to be compelling.

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Content has to be compelling.

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All you need is love a good database.

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This generation is giving up its privacy

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because they are expecting relevancy in return.

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The new sex rules!

Who’s the man, who’s the woman?

15% discount! Do it now!

break naturalhabits

compellingcontent

a gooddatabase

Are your ingredients right ?

Page 74: Paper monologues in an interactive world

direct mail

e-mail

Page 75: Paper monologues in an interactive world

direct mail

e-mail

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Lisa,Happy Secretary Day