panasonicdpcl21 maint
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Settings and Printing NetworkMaintenance and Spec.Maintenance and Spec. 1
User Replaceable Components . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Upgrade Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Cleaning the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7External . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Internal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Clearing a Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Jam 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Jam 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Jam 3, 5, 6, 8, 9 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Jam 4, 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Jam 21, 22 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Jam 31 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Warning / Printer Error Messages . . . . . . . . . . . . . . . . . . . . . . . 52
Printer LCD Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Repacking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
HOST. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Parallel (IEEE1284) Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
USB (Universal Serial Bus) Interface. . . . . . . . . . . . . . . . . . . . . . . 102
Network Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Maintenance andSpecifications
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User Replaceable Components
Settings and Printing NetworkMaintenance and Spec.Maintenance and Spec. 2
When the printer panel indicates that a supply needs to be replaced, make sure that you have
replacement supplies (see below) on hand. The printer may continue to print until the supply is
completely used up.
Toner cartridge
Waste toner cartridge
Print cartridge
Fuser unit
Accumulator unit
Transfer roller
Please contact the reseller from which the printer was purchased.
*1 The rated life expectancy of each consumable is based on printing under specific operating
conditions such as page coverage for a particular page size (5% coverage per color at 600 x 600
dpi resolution on letter size paper). The actual consumables life will vary depending on its use
and other printing variables including page coverage, page size, media type, print resolution,
continuous or intermittent printing, number of color planes, ambient temperature and humidity.*2 Printer includes free starter toner cartridges that yield 2,500 pages (based on 5% page coverage
per color).
*3 Ready, Ready(PCM), Processing, Printing or Power Save etc. is displayed in the upper line of
LCD.
User Replaceable Components
Printer component Printer panel message Average life*1
Toner cartridge
(Have the toner cartridge available.)
5,000 pages*2
(5% coverage)
(Replace the toner cartridge.)
(Status)*Low Toner
3
TC- Replace
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User Replaceable Components
Settings and Printing NetworkMaintenance and Spec.Maintenance and Spec. 3
*1 Ready, Ready(PCM), Processing, Printing or Power Save etc. is displayed in the upper line of
LCD.
Printer component Printer panel message Average life
Waste toner cartridge
(Have the waste toner cartridge available.)
24,000 pages(Black and White -
5% coverage)
6,000 pages
(Full color -
5% coverage)
(Replace the waste toner cartridge.)
Print cartridge
(Have the black print cartridge available.)
13,000 pages
(Replace the black print cartridge.)
(Have the color print cartridge available.)
13,000 pages
(Replace the color print cartridge.)
Fuser unit
(Have the fuser unit available.)
100,000 pages
(Replace the fuser unit.)
(Status)*WTC Full
1
WTC
Replace
(Status)*PC-Black wearing out
1
(Status)*PC-Black Replace
1
(Status)*PC-Color wearing out
1
(Status)*PC-Color Replace
1
(Status)*FSR wearing out
1
(Status)*FSR Replace
1
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User Replaceable Components
Settings and Printing NetworkMaintenance and Spec.Maintenance and Spec. 4
*1 Ready, Ready(PCM), Processing, Printing or Power Save etc. is displayed in the upper line of
LCD.
Printer component Printer panel message Average life
Accumulator unit
(Have the accumulator unit available.)
83,000 pages
(Replace the accumulator unit.)
Transfer roller
(Have the transfer roller available.)
100,000 pages
(Replace the transfer roller.)
(Status)*AU wearing out
1
(Status)*AU Replace
1
(Status)*TR wearing out
1
(Status)*TR Replace
1
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User Replaceable Components
Settings and Printing NetworkMaintenance and Spec.Maintenance and Spec. 5
Example (5% coverage)
! Waste Disposal Method
Waste material may be dumped or incinerated under conditions which meet all federal, state and local
environmental regulations.
WARNING Do not incinerate toner or toner containers. Toner dust may cause flashback when exposed to an
open flame.
Congratulations on your purchase of the XX-XXXX, the three-in-one solution to today's office
needs. This amasing little desktop unit can be used as a : Printer, Scanner, Copier.
Printing Method:
Print Speed:
Resolution:
Paper Feed:
Paper Outout:
Software Emulation:
Paper Size/Weight:
Memory Capacity:
Dimensions:
Mass (Weight):
Consumables:
Noise Level:
CPU:
Operating Environment:
Storing Environment:
Congratulations on your purchase of the XX-XXXX, the three-in-one solution to today's office
needs. This amasing little desktop unit can be used as a : Printer, Scanner, Copier.
Personal Image Editing System
Model No. XX-XXXX
Printer Specification
Other Specification
Feature:
Feature:
Application Soft : Text Bridge, Card Scan
Semiconductor Laser Electro-Photography
X ppm maximum (A4 size paper, text mode, 5 % image area)
600 dpi X 600 dpi
1 Multi-purpose manual feed up to 250 sheets of paper [75 g/m 2 (20 lbs.)]
Face-down paper ejection (up to 150 sheets) [75 g/m2 (20 lbs.)]
GDI + Soft XXXX
Letter, Legal, A4, Envelope, Executive, OHP, Label
2 MB
399 (W) X 390 (D) X 254 (H) mm (15.7" X 15.4" X 10")
Approx. 10 Kg (22 lbs.)
Starter toner cartridge : 20,000 pages average
Toner cartridge: 4,000 pages average
Drum unit: 20,000 pages average
Printing: 48 dBA
Stadby: 27 dBA
Intel 80C51 compatible
10 to 32.5C [50 to 90.5F] 20 to 80% RH
0 to 35C [32 to 95F] 20 to 80% RH
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User Replaceable Components
Settings and Printing NetworkMaintenance and Spec.Maintenance and Spec. 6
The following upgrade options can be installed in the printer.
Please contact the reseller from which the printer was purchased.
CLHD20: Hard Disk Drive (20 GB 2.5")The Check and Print, Memory Print, and Confidential Print (PCL printer driver only) are available
in Windows only (not available in Macintosh) by installing this option.
Refer to the installation manual included in the option's carton to install it.
DA-DS1: Optional Paper FeederAn additional cassette can be used by installing this option. This option can be installed up to two
units. Refer to the installation manual included in the option's carton to install it.
CLEM256: 256MB DIMM (Optional Memory)It is strongly recommended to install this option if printing documents in Enhance mode or Duplex
mode. If the printer is not equipped with the optional memory, the Memory Overflow error mayoccur and it causes the deterioration of the image quality. Refer to the installation manual included
in the option's carton to install it.
DA-MC1: Upgrade Kit (for PostScript 3)Printing for PostScript is available from Windows or Macintosh by installing this option.
This option is for DP-CL21P only.
Refer to the installation manual included in the option's carton to install it.
Upgrade Options
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Cleaning the Printer
Settings and Printing NetworkMaintenance and Spec.Maintenance and Spec. 7
Periodic cleaning of the printer is recommended. The frequency of cleaning is dependent upon the
environment in which the printer is used. You should clean the printer:
At least once a month.
When the printer experiences frequent media jams.
When print quality has become deteriorated.
1 Turn the power OFF.
2 Clean all the covers with a soft cloth. Use any mild commercial cleaner.
CAUTION Do not use benzene, thinner, aerosol cleaners, or any abrasive powder.
When using isopropyl alcohol with a lint-free cloth, make sure that the alcohol is at least 90% pure,
obtainable from your local pharmacy. (Do not use rubbing alcohol; it can damage the printer.)
NOTE: If using the multi-purpose tray or opening the tray cover, be sure to push the multi-purpose tray and
close the tray cover before you pull the media tray out of the printer or open the front door.
Cleaning the Printer
External
Internal
1
2
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Cleaning the Printer
Settings and Printing NetworkMaintenance and Spec.Maintenance and Spec. 8
1 Pull the media tray outofthe printer while slightly raising its front portion.
CAUTION Be sure to hold the media tray with both hands so you do not drop it.
2 Remove media from the media tray.
3 Turn over the media tray.
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Cleaning the Printer
Settings and Printing NetworkMaintenance and Spec.Maintenance and Spec. 9
4 Pull the delay pad (2) while pushing the tab (1), then remove the delay
pad (3).
5 Clean the pad.
6 Turn over the media tray.
223
11
1
2
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Cleaning the Printer
Settings and Printing NetworkMaintenance and Spec.Maintenance and Spec. 10
7 Remove the pickup roller (2) while pushing the tab (1).
8 Wipe the rollers with a lint-free cloth that has been moistened with
isopropyl alcohol while rotating it.
2
1
2
1
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Cleaning the Printer
Settings and Printing NetworkMaintenance and Spec.Maintenance and Spec. 11
9 Install the pickup roller.
10 Turn over the media tray and install the delay pad.
2
1
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Cleaning the Printer
Settings and Printing NetworkMaintenance and Spec.Maintenance and Spec. 13
13 If the Automatic Duplex Unit is installed in the printer, pull the lock lever
(1) and open the cover (2).
14 Clean the roller while rotating it.
15 Close the cover of the Automatic Duplex Unit.
16 Close the front door.
17 Place media in the media tray and install the media tray.
1
22
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Clearing a Jam
Settings and Printing NetworkMaintenance and Spec.Maintenance and Spec. 16
3 Place media with the print side up under the hooks in the tray.
Be sure that the media does not exceed the limit mark.
4 Install the media tray into the printer.
CAUTION Be sure to hold the media tray with both hands so you do not drop it especially when it is fully loaded.
Fill media upto here.
Load media withprint side up.
Hook
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Clearing a Jam
Settings and Printing NetworkMaintenance and Spec.Maintenance and Spec. 18
1 Push the front door release button (1) and open the front door (2). Be sure the tray cover is closed before you open the front door.
2 Pull the paper release lever (1) and open the media guide (2), thenremove the jammed media (3).
3 Lock paper release levers.4 Close the front door.
NOTE:
When a Jam 9 has occurred, the length of the actual media size will be shorter than the paper sizesetting of the printer driver. Clear the media jam and replace the media with the correct one.
Jam 3, 5, 6, 8, 9
11
22
2
3
2
11
11
3
33
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Clearing a Jam
Settings and Printing NetworkMaintenance and Spec.Maintenance and Spec. 19
SAFETY CAUTION The fuser is hot; to avoid personal injury, be careful to touch it by referring to the caution label of the
fuser unit.
1 Push the front door release button (1) and open the front door (2). Be sure the tray cover is closed before you open the front door.
2 Remove the connector of the fuser unit.
Jam 4, 7
11
22
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Clearing a Jam
Settings and Printing NetworkMaintenance and Spec.Maintenance and Spec. 20
3 Unlock the both sides of the fuser unit.
4 Remove the fuser unit.
SAFETY CAUTION Do not touch the film and the parts around the film when handling the fuser unit, because they may be
hot.
CAUTION
HOT SURFACE
DO NOT TOUCH.
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Clearing a Jam
Settings and Printing NetworkMaintenance and Spec.Maintenance and Spec. 21
5 Remove the jammed media.
6 Reinstall the fuser unit.
7 Push the both side knobs of the fuser unit until it is locked.
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Clearing a Jam
Settings and Printing NetworkMaintenance and Spec.Maintenance and Spec. 22
8 Connect the connector (1) of the fuser unit and close the front door (2).
1
2
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Clearing a Jam
Settings and Printing NetworkMaintenance and Spec.Maintenance and Spec. 24
3 Place media with the print side up under the hooks in the tray.
Be sure that the media does not exceed the limit mark.
4 Install the media tray into the printer.
CAUTION Be sure to hold the media tray with both hands so you do not drop it especially when it is fully loaded.
Fill media upto here.
Load media withprint side up.
Hook
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Troubleshooting
Settings and Printing NetworkMaintenance and Spec.Maintenance and Spec. 26
! Executing the Test PrintIt enables you to print each color (Cyan, Magenta, Yellow and Black) halftone page to check the print
quality.
1 Press MENU/EXIT (PAUSE)button on the printer panel.2 Press (CONTINUE) button until Test Page menu appears.3 Press ENTERbutton.4 Press (CONTINUE)button until Test Print menu appears.
5 Press ENTERbutton to print each color page.
! Printing the test pattern for Adjustment to Media settingWhen using media types other than those recommended, you may need to confirm the print quality by
printing the test pattern below. To print the test pattern, see Setting the ADJ. to Media (Windows
Only) on page 69in Settings and Printing.
Test pattern:
Troubleshooting
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Troubleshooting
Settings and Printing NetworkMaintenance and Spec.Maintenance and Spec. 27
! Printer ComponentsYou may need to replace the following components if they have expired. For consumable model
numbers, refer to Options and Supplies in the Setup Guide.
Fuser unit
Transfer roller
Color print cartridge
Black print cartridge
Waste toner cartridge
Accumulator unit
(4) (3) (2) (1)
Toner cartridges
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Troubleshooting
Settings and Printing NetworkMaintenance and Spec.Maintenance and Spec. 28
Trouble Possible Cause Corrective Action
READY indicator is
blinking.
The printer is receiving,
processing or printing job.
Wait for the job to be completed or
cancel the job.
You have entered the Menu mode
in the printer panel.
Exit the Menu mode by pressing
the MENU/EXIT (PAUSE) button.
READY indicator is off. The printer is not ready, is
disabled, or has detected an error.
Read the printer panel message to
determine the printer status.
ERROR indicator is on. Error occurred that is not user-
correctable.
Turn the printer off and back on
again. If the indicator is still on, the
printer requires service.
ERROR indicator is
blinking.
The printer has stopped because it
detected a user-correctable error
such as an open door or a media
jam.
Correct the condition displayed on
the printer panel (e.g., close the
door or clear the media jam).
On the Test Print, a
single color is not
uniform or many vertical
streaks (both light and
dark) of slightly different
density and non-uniform
color.
The toner is almost depleted. Replace the toner cartridge.
The print cartridge is damaged. Replace the print cartridge.
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Troubleshooting
Settings and Printing NetworkMaintenance and Spec.Maintenance and Spec. 29
On the Test Print, half
tone area has areas ofweak color.
Paper doesnt match the
environmental conditions, or it hastoo much moisture.
Try fresh paper, or another type of
paper.Store media in the original, dust-
free package in the same
environmental conditions as the
printer.
A single color appears
faded.
The color density is set incorrectly
in the printer panel.
Check the density setting by
printing the Color Calibration Test
Print Page in the Color Calibration
menu from the printer panel.
Compare the settings with the
color density samples on the Color
Calibration Card. If necessary,
adjust the density from the printer
panel. Refer to Adjusting the
Color Density (Color
Calibration) on page 63in
Settings and Printing.
The toner is almost depleted. Replace the color toner cartridgesoon.
The print cartridge is damaged. Replace the print cartridge.
On the Test Print, a
single color has a sharp,
dark or light vertical
streak.
The toner cartridge is almost
depleted and is not properly
applying toner.
Replace that toner cartridge.
The print cartridge is damaged. Replace the print cartridge.
Trouble Possible Cause Corrective Action
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Troubleshooting
Settings and Printing NetworkMaintenance and Spec.Maintenance and Spec. 30
Small white spots appear
on OHP transparency.
OHP transparency has dust on its
surface.
Remove dust or dirt from OHP
transparency.
On the Test Print, a
single color shows a light
or dark, repeating
horizontal line.
The roller in the print cartridge has
a slight impression after a long
period of storage.
Run 20-50 prints.
Prints are missing fine-
line detail.
The accumulator unit is worn out,
or the print resolution is set to
high.
Replace the accumulator unit or
reduce the print resolution.
Dark color spots and
dark or light streaks
appear in all colors.
The accumulator unit has reached
the end of its useful life.
Replace the accumulator unit.
Trouble Possible Cause Corrective Action
S S
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Troubleshooting
Settings and Printing NetworkMaintenance and Spec.Maintenance and Spec. 31
On the Test Print,
straight, thin light verticalline in colors.
The intermediate belt inside the
accumulator unit is scratched.
Replace the accumulator unit.
The print cartridge is damaged. Replace the print cartridge.
On the Test Print, a
single white spot
appears in approximately
the same vertical place
on the page.
The accumulator unit is damaged. Replace the accumulator unit.
On the Test Print, large
light spot(s) appear
randomly.
Fingerprint(s) on the intermediate
belt (inside) of the accumulator
unit.
Print several pages until the spots
fade and disappear.
Trouble Possible Cause Corrective Action
S tti d P i ti N t kSM i t d S
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Troubleshooting
Settings and Printing NetworkMaintenance and Spec.Maintenance and Spec. 32
The print cartridge is damaged. Run 20-50 prints.
Replace the print cartridge.
On the Test Print, one or
more dark vertical lines
appear on the print in all
colors.
The accumulator unit is scratched. Replace the accumulator unit. If a
new accumulator unit does not
correct the problem:
Put the old accumulator unit back
into the printer.
Repack the new accumulator unit.
Check the fuser.
The fuser unit is damaged. Replace the fuser unit.
The surface of the
printed image appears tohave vertical scratches
(visible by holding the
print at an angle and
observing the shine of
the image).
At first, the scratches
appear only on the
printed image;
eventually, dark vertical
scratches appear on the
imprinted portion of the
page.
The fuser unit is near the end of its
useful life.
Replace the fuser unit (depending
on your quality needs, you cancontinue to print until the dark
vertical lines appear).
Toner spots appear on
the back of the media.
The transfer roller is worn out. Replace the transfer roller.
Trouble Possible Cause Corrective Action
76 mm(3 in.)
S tti d P i ti N t kM i t d SM i t d S
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Troubleshooting
Settings and Printing NetworkMaintenance and Spec.Maintenance and Spec. 33
The page prints in blackin the image area only.(The borders are clear.)
Either the image processor board
or engine control board is not
functioning properly.
Turn the printer off and back on
again. If the problem persists, call
for service.
Solid color print for red,green and blue are notprinted out evenly in theAdjustment to Media testpattern.
(1) Solid Image Pattern
Unrecommended media is used. Adjust the value of ADJ. to Media.
See Setting the ADJ. to
Media (Windows Only) on
page 69 in Settings and Printing.
Black, cyan andmagenta halftone haveweak color area.
(2) Halftone Image
Pattern
Use the Recommended media
(see Media on page 86).
Service Error is
displayed on the LCD.
An error occurred that is not user-
correctable.
Turn the printer off and back onagain. If the error persists, call for
service.
*1, 2 For the entire image, see page 34.
Trouble Possible Cause Corrective Action
*1
*2
Settings and Printing Net orkM i t d SMaintenance and Spec
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Troubleshooting
Settings and Printing NetworkMaintenance and Spec.Maintenance and Spec. 34
! Entire image samples
NOTE:
These image samples may differ depending on the media or circumstances (temperature andhumidity) using the printer.
Normal Image Sample
(1) Image Quality (at Solid Image Pattern)
Poor Image Sample
Green
Red
Blue
Normal Image Sample
(2) Image Quality (at Halftone Image Pattern)
Poor Image Sample
Black
Magenta
Cyan
Settings and Printing NetworkMaintenance and SpecMaintenance and Spec 35
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Troubleshooting
Settings and Printing NetworkMaintenance and Spec.Maintenance and Spec. 35
! If the printer driver cannot be installed
Trouble Possible Cause Corrective Action
The following error
message is displayed and
the printer software cannot
be installed.
You must log on yourcomputer with the
administrative privilege to
run this Setup program.
(Windows NT 4.0*1 /
Windows 2000*2 /
Windows XP*
3
)
You have not logged on the
computer as an
administrator.
If the error message is displayed when
starting the installer, log on the computer
as an administrator and install the
printer software.
If the error message is displayed when
Windows*4 is restarted after the printersoftware was installed, log on the
computer as an administrator.
*1 Microsoft Windows NT operating
system Version 4.0 (hereafterWindows NT 4.0)
*2 Microsoft Windows 2000operating system (hereafter Windows
2000)
*3 Microsoft Windows XP operatingsystem (hereafter Windows XP)
*4 Microsoft Windows operating
system (hereafter Windows)
The printer driver cannot
be installed with the
shared folder of another
server computer after
installing the printer driver
with the shared folder of
the server computer.
The same model of the
printer cannot be installed
with the installer in the
printer CD-ROM disk when
the printer driver is already
installed.
Add a printer with Add Printer Wizard.
The printer CD-ROM disk
may be required when
modifying or repairing the
installed printer software
after installing the printer
software with the shared
folder of the servercomputer.
The server computer is
turned off.
Turn on the server computer to share
the folder for the installation program.
The server computer is
disconnected from the
network.
Connect the server computer to the
network.
Network problems occur. Consult with the network administrator.
Settings and Printing NetworkMaintenance and SpecMaintenance and Spec 36
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Troubleshooting
Settings and Printing NetworkMaintenance and Spec.Maintenance and Spec. 36
A document cannot be
printed from Windows2000 or Windows XP
when adding a network
printer with Add Printer
Wizard.
(Windows 2000 /
Windows XP)
The printer was added on
condition that the printerdoes not use HP JetAdmin.
Change the protocol from Raw to LPR
as follows:
1. Display the Printers folder.
Windows 2000:
Click [Start], select Settings and
click Printers.
Windows XP Professional:
Click [Start], then click Printers
and Faxes.
Windows XP Home:
Click [Start], click Control Panel,
click Printers and Other
Hardware icon, then click
Printers and Faxes icon.
2. Click the printer icon, click File
menu and click Properties.
3. Click the Ports tab.
4. Click the created printer port and
click [Configure Port...].
5. Change the Protocol from Raw to
LPR in the Configure Standard TCP/
IP Port Monitor window.
6. Enter lp in the Queue Name box of
the LPR Settings.7. Click [OK] and click [Close].
Trouble Possible Cause Corrective Action
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Troubleshooting
Settings and Printing NetworkMaintenance and Spec.Maintenance and Spec. 37
The Found New Hardware
Wizard window isdisplayed during restarting
Windows after installing
the printer driver in
Windows XP.
(Windows XP)
The printer driver must be
installed with plug & play.
Perform the following instructions.
1. Select Install the software
automatically in the Found New
Hardware Wizard window and click
[Next >].
2. Select Printer Driverand
click [Next >].
3. Click [Continue Anyway].
4. Click [OK].
The Files Needed window is
displayed.
5. Click [Browse...] and select PCL
folder [D (CD-ROM drive letter):
WinXP \ ENGLISH \ PCL] or PS
folder [D (CD-ROM drive letter):
WinXP \ ENGLISH \ PS]
6. Follow the instructions on the
screen.
Trouble Possible Cause Corrective Action
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Troubleshooting
Settings and Printing NetworkMaintenance and Spec.Maintenance and Spec. 38
When connecting a printer
with USB interface andinstalling the printer driver
with plug & play, the
following error message
may be displayed.
This printer could not be
installed. Quit all
programs, restart
Windows, and then try
again. If the problem
persists, contact your
system administrator.
(Windows 98*1)
*1 Microsoft Windows98 operating system
(hereafter Windows 98)
The printer driver is
already installed with theLPT, network or another
USB port. (This is the error
of standard USB class
driver and USB port
monitor installed in
Windows.)
Perform the following instructions to
install the printer driver again.
1. Be sure to turn the printer on.
2. Connect the printer to the computer
with a USB cable and restart
Windows.
3. Insert the printer CD-ROM disk in
the computer.
4. Exit the Panasonic Setup window.
5. Click [Start], select Settings and
click Control Panel.
6. Double click the System icon.
7. Click the [Device Manager] tab.
8. Click PanasonicDP-CL21P or
PanasonicDP-CL21M in the Other
devices.
9. Click [Properties].
10. Click [Reinstall Driver] and click
[Next >].
11. Select Search for a better driver
than the one your device is using
now. (Recommended).
12. Click [Next >].
13. Click on the Specify a locationcheck box, then click [Browse...].
14. Select Pcl folder [D (CD-ROM drive
letter): \ Win9x \ English \ Pcl] orPS
folder [D (CD-ROM drive letter): \
Win9x \ English \ Ps], then click
[OK].
15. Click [Next >].
16. Click [Next >].17. Select Keep existing driver
(recommended) and click [Next >].
18. Click [Next >].
19. Select [No] and click [Finish].
20. Click [Finish].
Trouble Possible Cause Corrective Action
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Troubleshooting
Settings and Printing NetworkMaintenance and Spec.Maintenance and Spec. 39
When connecting a printer
with USB interface andinstalling the printer driver
with plug & play, the
printer is not added to the
Printers folder.
(Windows 98)
Specifying the driver folder
is incorrect during installingthe printer driver with plug
& play.
Perform the following instructions to
install the printer driver again.
1. Be sure to turn the printer on.
2. Connect the printer to the computer
with a USB cable.
3. Click [Start], select Settings and
click Control Panel.
4. Double click the System icon.
5. Click the [Device Manager] tab.
6. Click DP-CL21P orDP-CL21M in
the Other devices.
7. Click [Remove].
8. Click [OK].
9. Click [Close].
10. Restart Windows.
11. Install the printer driver following the
Wizard window.
For the detailed instructions, refer to
Installing the DP-CL21P
/DP-CL21M Software (For
Windows) in the Setup Guide.
Trouble Possible Cause Corrective Action
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Troubleshooting
Settings and Printing NetworkMaintenance and Spec.Maintenance and Spec. 40
! If you cant make a print
Trouble Possible Cause Corrective Action
Printer is not operating. The printer may not be
plugged into an AC outlet
or turned on.
Make sure that you plugged in the
printer, turned it on and it's Ready.
The interface cable(s) may
not be connected properly.
Make sure that you connected the
interface cable(s) properly.
The printer does not printcorrectly.
Appropriate driver may notbe installed or DP-CL21P/
DP-CL21M printer may not
be selected.
If the communication link between yourcomputer and the printer is working but
the printer ejects a blank page when
printing from your application or through
Windows, make sure that the
appropriate driver is installed and that
you have selected the printer correctly.
The setting for printing is
not effective.
Some applications may not
allow you to change thesettings through the
DP-CL21P/DP-CL21M
printer drivers setting
window.
Change the applications settings.
When a document is
printed via the server
computer, the followingerror message is
displayed.
There was an error found
when printing the
document document to \\
\
CL21MPS (printer name).Do you want to retry or
cancel the job?
(Windows NT 4.0 /
Windows 2000)
Everyone privilege for
printing was deleted on the
server computer.
Consult with the administrator to add
your printing privilege on the server
computer.
Settings and Printing NetworkMaintenance and Spec.Maintenance and Spec. 41
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Troubleshooting
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The following spool32
error message isdisplayed:
This program has
performed an illegal
operation and will be shut
down. If the problem
persists, contact the
program vendor.
(Windows 98)
Error of standard LPT port
monitor installed inWindows.
Perform the following instructions to
avoid this problem:
1. Restart Windows.
2. Click [Start], select Settings and
click Printers.
3. Click the printer icon using the LPT
port, click File menu and click
Properties.
4. Click the Details tab and click[Spool Settings...].
5. Select Start printing after last page
is spooled.
6. Click [OK].
7. Click [OK].
Jobs in the spooler are
deleted after media jam
has occurred.
(Windows 98)
Error of standard USB port
monitor installed in
Windows when printingthrough USB.
Print the document again.
Trouble Possible Cause Corrective Action
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Troubleshooting
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Printer does not print
correctly when usingPanasonic DP-CL21P
PCL 5c or Panasonic
DP-CL21M PCL 5c printer
driver.
Example:
(1) Printer does not printan image even if it is
displayed on the
screen.
(2) An image which is not
displayed on the
screen is printed.
(3) Characters which are
displayed correctly onthe screen are printed
over other characters.
(4) The edge of a
character is not
printed even if it is
displayed correctly on
the screen.
(5) Font displayed on thescreen is different
from that printed.
(Windows - PCL)
Error of EMF in Windows. Disable the Metafile Spooling as follows:
1. Perform the steps 1 - 4 of Disabling
the Device Font below.
2. Click the Output tab.
3. Remove the check mark of the
Metafile Spooling check box.
4. Click [OK].
The document includes
different fonts from theprinter's resident fonts.
Change the fonts in the document for
fonts installed in Windows.
Disable the setting of the Device Font as
follows:
Disabling the Device Font
1. Display the Printers folder.
Windows 95*1 / Windows 98 / Windows Me*2 / Windows NT 4.0 /
Windows 2000:Click [Start], select Settings and click Printers.
Windows XP Professional:
Click [Start], then click Printers and Faxes.
Windows XP Home:
Click [Start], click Control Panel, click Printers and Other
Hardware icon, then click Printers and Faxes icon.
2. Click the printer icon to change the setting.
3. Display the printer properties window. Windows 95 / Windows 98 / Windows Me:
Click File menu and click Properties.
Click Setup tab.
Windows NT 4.0:
Click File menu and click Document Defaults....
Windows 2000 / Windows XP:
Click File menu, click Printing Preferences....
4. Click [Advanced...].5. Click the Font tab.
6. Remove the check mark of the Use Device Fonts check box.
7. Click [OK].
*1 Microsoft Windows 95 operating system (hereafter Windows 95)
*2 Microsoft Windows Millennium Edition operating system
(hereafter Windows Me)
Trouble Possible Cause Corrective Action
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Troubleshooting
g g Maintenance and Spec.p 43
A media is not fed from
the multi-purpose traywhen the media is loaded
in the multi-purpose tray
only.
Multi-Purpose Tray is not
selected for Paper Source.
Select Multi-Purpose Tray for Paper
Source.
A different size's media is
fed even if automatic tray
selection is selected for
paper source.
(Windows NT 4.0 /
Windows 2000 /
Windows XP - PS)
The tray assignment of the
printer driver is not
matched the actual size of
the media in the tray.
Change the tray assignment as follow:
1. Display the Printers folder.
Windows NT 4.0 / Windows 2000:Click [Start], select Settings and
click Printers.
Windows XP Professional:
Click [Start], then click Printers
and Faxes.
Windows XP Home:
Click [Start], click Control Panel,
click Printers and OtherHardware icon, then click
Printers and Faxes icon.
2. Click the PS printer icon.
3. Click File menu and click
Properties.
4. Change the Form To Tray
Assignment setting in Device
Settings tab to the actual size of the
media in the tray.
5. Click [OK].
Trouble Possible Cause Corrective Action
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Troubleshooting
g g pp 45
! If the printer does not work properly
Trouble Possible Cause Corrective Action
The following menu is
grayed out or cannot be
used:
Pages per Sheet,
Booklet, Scale,Fit to Output Paper Size,
Poster,
Watermark,
Overlay,
Reverse Page Order and
Collate (without hard disk
drive)
(Windows - PCL)
The installer was not used
to install the printer driver.
(Example)
The printer driver wasinstalled with Alternate
Driver (Windows NT 4.0) or
Additional Driver (Windows
2000 / Windows XP).
Reinstall the printer driver as follows:
1. Display the Printers folder.
Windows 95 / Windows 98 /
Windows Me / Windows NT 4.0 /
Windows 2000:Click [Start], select Settings and
click Printers.
Windows XP Professional:
Click [Start], and then click
Printers and Faxes.
Windows XP Home:
Click [Start], click Control Panel,
click Printers and OtherHardware icon, then click
Printers and Faxes icon.
2. Click the printer icon to delete it.
3. Click File menu and click Delete.
4. Insert the printer CD-ROM disk in
the computer.
5. Click Custom Printer Setup and
click Install Printer Driver andUtilities.
6. If the Purchase Information
window is displayed, select the shop
where you purchased the printer and
click [Next >].
If you cannot find the shop where
you purchased the printer, select
Otherand click [Next >].7. Click [Yes].
8. Click the Client PC check button
and click [Next >].
9. Click [Browse...] and select the
printer shared by the server
computer.
10. Follow the instructions on the
screen.
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Troubleshooting
Spooled jobs are not
displayed in the HDDSpooler window.
(Windows - HDD Utility)
The network traffic may be
heavy.
Update the HDD Spooler window.
1. Click the View menu and click
Refresh.
A spooled job still remains
in the HDD Spooler
window even if you delete
it using the printer panel.
(Windows - HDD Utility)
Printer's status information
in the HDD Spooler
window is not changed.
(Windows - HDD Utility)
Printer's information in the
HDD Spooler window is not
updated periodically.
X mark is displayed on the
printer's icon listed in the
HDD Utility window.
(Windows - HDD Utility)
The printer is turned off or
the network cable is
disconnected.
Turn the printer on or connect the
network cable, and then update the
HDD Utility window.
1. Click the View menu and click
Refresh.
The brightness cannot beadjusted when printing a
document of the PDF
data.
The brightness setting isnot effective with some
Acrobat Reader programs
if the PDF data includes
the color management
setting of the printer.
Use the Acrobat Reader in the printerCD-ROM disk provided.
The print setting of the
application LotusFreelance is not effective.
(Windows)
This is the specification of
the Lotus Freelance.
Change the printer drivers setting by
selecting the printer icon in the Printersfolder under Windows. Refer to
Setting the PCL Printer Driver on
page 84 orSetting the PS Printer
Driver (DP-CL21M only) on page 145.
Trouble Possible Cause Corrective Action
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Troubleshooting
A document is printed in
color even if the ColorAppearance or Color is set
to Monochrome or Black &
White.
(Windows NT 4.0 /
Windows 2000 /
Windows XP - PS)
Color Appearance or Color
setting is not effective forsome application such as
Acrobat Reader.
Set the Color Management to Grayscale
(see Advanced Tab (Windows NT4.0) on page 173 or Advanced
Options Window (Windows 2000 /
Windows XP) on page 177 in
Settings and Printing).
Though you try to change
the Installable Options of
your printer, the Installable
Options are not displayed.
(Mac OS 8.1 - 9.2)
The PPD file except
Panasonic
DP-CL21M.PPD is
selected as the printers
PPD file.
1. Remove the desktop printer icon.
2. Reinstall the DP-CL21M software.
Refer to Installing the DP-CL21M
Software (For Macintosh) in the
Setup Guide.
The Parsed PPD file in the
initial setting folder may bebroken.
1. Remove the desktop printer icon.
2. Remove the following file.System Folder:Preferences:Printing
Prefs:Parsed PPD Folder:Panasonic
DP-CL21M.PPD
3. Reinstall the DP-CL21M software.
Refer to Installing the DP-CL21M
Software (For Macintosh) in the
Setup Guide.
Trouble Possible Cause Corrective Action
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Troubleshooting
Image is very faded or
pieces of the image aremissing; toner on the
page is loose.
When using the multi-purpose tray, make sure that you have selected
the correct media type in the driver.
Streaks or spots. Most spots are caused by fingerprints or dust introduced into the printer
while installing the printer consumables or loading media.
Make sure that the surface where you unpack the printer, paper, and
transparencies is free of dust. Keep supplies in a covered area or a
closed box.
Make sure that the print cartridge stays covered until immediately before
installing it in the printer. Exposure to light for more than 45 seconds
may damage the print cartridge.
Do not touch the intermediate belt of the accumulator unit; fingerprints
affect print quality.
Make sure that the paper or transparency film is clean.
Make sure that you handle the media on the outside edges to avoid
fingerprints.
To get rid of fingerprint spots, print a few prints.
The back of the printed
page appears dirty.
Toner particles have contaminated the transfer roller. This may happen if
the printed image is larger than the media (for example, when printing
on envelopes). Run 10-20 prints to clean the transfer roller.
The print quality of a
transparency is poor.
There may be a defect on the coated surface of the transparency. Try
printing on the other side.
Trouble Corrective Action
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Warning / Printer Error Messages
NOTE: Tray 1 is the standard media tray. Tray 2 is the tray of the Optional Paper Feeder. Tray 3 is the tray of
the lower one when the 2nd Optional Paper Feeder is installed.
! Warning MessagesThe following warning message is displayed in the lower line of the LCD panel.
Warning / Printer Error Messages
Printer LCD Panel
Warning Message Possible Cause Corrective Action
Low Cyan Toner Cyan toner cartridge is almost
empty.
Have the cyan toner cartridge
available.
Low Magenta Toner Magenta toner cartridge is almost
empty.
Have the magenta toner cartridge
available.
Low Yellow Toner Yellow toner cartridge is almost
empty.
Have the yellow toner cartridge
available.
Low Black Toner Black toner cartridge is almost
empty.
Have the black toner cartridge
available.
WTC FULL Waste toner cartridge is near full. Have the waste toner cartridge
available.
PC-Black wearing out Black print cartridge is wearing
out.
Have the black print cartridge
available.
PC-Color wearing out Color print cartridge is wearing
out.
Have the color print cartridge
available.PC-Black Replace Black print cartridge is worn out. Replace the black print cartridge.
PC-Color Replace Color print cartridge is worn out. Replace the color print cartridge.
AU wearing out Accumulator unit is wearing out. Have the accumulator unit
available.
AU Replace Accumulator unit is worn out. Replace the accumulator unit.
TR wearing out Transfer roller is wearing out. Have the transfer roller available.
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Warning / Printer Error Messages
! Printer Error Messages (User Error)
Error Message Possible Cause Corrective Action
Output Tray
Full
Output tray is full. Remove the printed media from
the output tray.
Memory Overflow There is not enough memory in
the printer.
Add memory or select a lower
resolution in the printer driver.
HDD I/O Error HDD I/O error has occurred. Perform Check Disk operation inthe HDD Maintenance mode.
If it still remains, perform Quick
Format or HDD Format operation
in the HDD Maintenance mode
(see Using the HDD
Maintenance Mode on page 76
in Settings and Printing).
FSR
Not Installed
Fuser unit is not installed. Install the fuser unit.
TC-C
Not Installed
Cyan toner cartridge is not
installed.
Install the cyan toner cartridge.
TC-C
Replace
Cyan toner cartridge is empty. Replace the cyan toner cartridge.
TC-M
Not Installed
Magenta toner cartridge is not
installed.
Install the magenta toner cartridge.
TC-M
Replace
Magenta toner cartridge is empty. Replace the magenta toner
cartridge.
TC-Y
Not Installed
Yellow toner cartridge is not
installed.
Install the yellow toner cartridge.
TC-Y
Replace
Yellow toner cartridge is empty. Replace the yellow toner cartridge.
TC-K
Not Installed
Black toner cartridge is not
installed.
Install the black toner cartridge.
TC-K
Replace
Black toner cartridge is empty. Replace the black toner cartridge.
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Warning / Printer Error Messages
WTC
Replace
Waste toner cartridge is full. Replace the waste toner cartridge.
PC-Black
Not Installed
Black print cartridge is not
installed.
Install the black print cartridge.
PC-Color
Not Installed
Color print cartridge is not
installed.
Install the color print cartridge.
Reset Tray1
Remove MPT Paper
Multi-purpose tray is not in closed
position.
Remove media from the multi-
purpose tray.Uninstall tray 1 and then install it.
Front or Right door
Open
Front or right side door is open. Close the front or right side door.
Toner Door
Open
Toner door is open. Close the toner door.
Reset Tray1 Multi-purpose tray motor error has
occurred.
Uninstall tray 1 and then install it.
Load Letter Any tray does not contain letter
size media.
Load letter size media.
Load Legal Any tray does not contain legal
size media.
Load legal size media.
Load A4 Any tray does not contain A4 size
media.
Load A4 size media.
Load B5 (JIS) Any tray does not contain B5 (JIS)
size media.
Load B5 (JIS) size media.
All Media Tray
Empty
All trays that are possible to feed
media are empty.
If the upper tray is not installed
when Optional Paper Feeder(s) is
installed, it is impossible to feed
media from the lower tray.
Load media in a media tray (not to
be the multi-purpose tray).
Load Letter
in Tray1
Letter size media is not loaded in
tray 1.
Load letter size media in tray 1.
Error Message Possible Cause Corrective Action
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Warning / Printer Error Messages
Load Legal
in Tray1
Legal size media is not loaded in
tray 1.
Load legal size media in tray 1.
Load A4
in Tray1
A4 size media is not loaded in tray
1.
Load A4 size media in tray 1.
Load B5 (JIS)
in Tray1
B5 (JIS) size media is not loaded
in tray 1.
Load B5 (JIS) size media in tray 1.
Tray 1
Not Installed
Tray 1 is not installed. Install tray 1.
Tray 1
Empty
Tray 1 is empty. Load media in tray 1.
Load Letter
in Tray2
Letter size media is not loaded in
tray 2.
Load letter size media in tray 2.
Load Legal
in Tray2
Legal size media is not loaded in
tray 2.
Load legal size media in tray 2.
Load A4
in Tray2
A4 size media is not loaded in tray
2.
Load A4 size media in tray 2.
Load B5 (JIS)
in Tray2
B5 (JIS) size media is not loaded
in tray 2.
Load B5 (JIS) size media in tray 2.
Tray 2
Not Installed
Tray 2 is not installed. Install tray 2.
Tray 2
Empty
Tray 2 is empty. Load media in tray 2.
Load Letter
in Tray3
Letter size media is not loaded in
tray 3.
Load letter size media in tray 3.
Load Legalin Tray3 Legal size media is not loaded intray 3. Load legal size media in tray 3.
Load A4
in Tray3
A4 size media is not loaded in tray
3.
Load A4 size media in tray 3.
Load B5 (JIS)
in Tray3
B5 (JIS) size media is not loaded
in tray 3.
Load B5 (JIS) size media in tray 3.
Tray 3Not Installed
Tray 3 is not installed. Install tray 3.
Error Message Possible Cause Corrective Action
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Warning / Printer Error Messages
Tray 3
Empty
Tray 3 is empty. Load media in tray 3.
JAM 01
See front door label
Pickup jam Clear media jam (see page 15)
JAM 02
See front door label
Jam at registration sensor Clear media jam (see page 17)
JAM 03
See front door label
Jam at fuser Clear media jam (see page 18)
JAM 04
See front door label
Jam at fuser Clear media jam (see page 19)
JAM 05
See front door label
Jam at fuser Clear media jam (see page 18)
JAM 06
See front door label
Jam at fuser Clear media jam (see page 18)
JAM 07
See front door label
Jam at fuser Clear media jam (see page 19)
JAM 08
See front door label
Jam at fuser Clear media jam (see page 18)
JAM 09
See front door label
Media size is wrong. Clear media jam (see page 18)
and set correct size media.
JAM 21
See front door label
Jam at tray 2 Clear media jam (see page 23)
JAM 22
See front door label
Jam at tray 3 Clear media jam (see page 23)
JAM 31See front door label Jam at automatic duplex unit Clear media jam (see page 25)
AU/WTC
Not Installed
Accumulator unit or waste toner
cartridge is not installed.
Install the accumulator unit or the
waste toner cartridge.
Letter in MPT
Plain Paper
Letter size plain paper is
requested in the multi-purpose
tray.
Load plain, letter sized paper in
the multi-purpose tray.
Error Message Possible Cause Corrective Action
Settings and Printing NetworkMaintenance and Spec.Maintenance and Spec. 58
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Warning / Printer Error Messages
Letter in MPT
Thin Paper
Letter size thin paper is requested
in the multi-purpose tray.
Load thin, letter sized paper in the
multi-purpose tray.
Letter in MPT
Thick Paper/Card
Letter size thick paper/card is
requested in the multi-purpose
tray.
Load thick, letter sized paper/card
in the multi-purpose tray.
Letter in MPT
Transparency
Letter size transparency is
requested in the multi-purpose
tray.
Load letter sized transparency in
the multi-purpose tray.
Letter in MPT
Label
Letter size label is requested in the
multi-purpose tray.
Load letter sized label in the multi-
purpose tray.
Letter in MPT
Coated Paper
Letter size coated paper is
requested in the multi-purpose
tray.
Load coated, letter sized paper in
the multi-purpose tray.
Letter in MPTEnvelope Letter size envelope is requestedin the multi-purpose tray. Load letter sized envelope in themulti-purpose tray.
Letter in MPT
Bond/Letterhead
Letter size bond/letterhead is
requested in the multi-purpose
tray.
Load bond/letterhead, letter sized
paper in the multi-purpose tray.
Letter in MPT
Recycled Paper
Letter size recycled paper is
requested in the multi-purpose
tray.
Load recycled, letter sized paper
in the multi-purpose tray.
A4 in MPT
Plain Paper
A4 size plain paper is requested in
the multi-purpose tray.
Load plain, A4 sized paper in the
multi-purpose tray.
A4 in MPT
Thin Paper
A4 size thin paper is requested in
the multi-purpose tray.
Load thin, A4 sized paper in the
multi-purpose tray.
A4 in MPT
Thick Paper/Card
A4 size thick paper/card is
requested in the multi-purposetray.
Load thick, A4 sized paper/card in
the multi-purpose tray.
A4 in MPT
Transparency
A4 size transparency is requested
in the multi-purpose tray.
Load A4 sized transparency in the
multi-purpose tray.
A4 in MPT
Label
A4 size label is requested in the
multi-purpose tray.
Load A4 sized label in the multi-
purpose tray.
Error Message Possible Cause Corrective Action
/
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Warning / Printer Error Messages
A4 in MPT
Coated Paper
A4 size coated paper is requested
in the multi-purpose tray.
Load coated, A4 sized paper in the
multi-purpose tray.
A4 in MPT
Envelope
A4 size envelope is requested in
the multi-purpose tray.
Load A4 sized envelope in the
multi-purpose tray.
A4 in MPT
Bond/Letterhead
A4 size bond/letterhead is
requested in the multi-purpose
tray.
Load bond/letterhead, A4 sized
paper in the multi-purpose tray.
A4 in MPTRecycled Paper
A4 size recycled paper isrequested in the multi-purpose
tray.
Load recycled, A4 sized paper inthe multi-purpose tray.
Legal in MPT
Plain Paper
Legal size plain paper is requested
in the multi-purpose tray.
Load plain, legal sized paper in the
multi-purpose tray.
Legal in MPT
Thin Paper
Legal size thin paper is requested
in the multi-purpose tray.
Load thin, legal sized paper in the
multi-purpose tray.
Legal in MPT
Thick Paper/Card
Legal size thick paper/card is
requested in the multi-purpose
tray.
Load thick, legal sized paper/card
in the multi-purpose tray.
Legal in MPT
Transparency
Legal size transparency is
requested in the multi-purpose
tray.
Load legal sized transparency in
the multi-purpose tray.
Legal in MPT
Label
Legal size label is requested in the
multi-purpose tray.
Load legal sized label in the multi-
purpose tray.
Legal in MPT
Coated Paper
Legal size coated paper is
requested in the multi-purpose
tray.
Load coated, legal sized paper in
the multi-purpose tray.
Legal in MPT
Envelope
Legal size envelope is requested
in the multi-purpose tray.
Load legal sized envelope in the
multi-purpose tray.
Legal in MPT
Bond/Letterhead
Legal size bond/letterhead is
requested in the multi-purpose
tray.
Load bond/letterhead, legal sized
paper in the multi-purpose tray.
Legal in MPT
Recycled Paper
Legal size recycled paper size is
requested in the multi-purpose
tray.
Load recycled, legal sized paper in
the multi-purpose tray.
Error Message Possible Cause Corrective Action
W i / P i t E M
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Warning / Printer Error Messages
B5 (JIS) in MPT
Plain Paper
B5 (JIS) size plain paper is
requested in the multi-purposetray.
Load plain, B5 (JIS) sized paper in
the multi-purpose tray.
B5 (JIS) in MPT
Thin Paper
B5 (JIS) size thin paper is
requested in the multi-purpose
tray.
Load thin, B5 (JIS) sized paper in
the multi-purpose tray.
B5 (JIS) in MPT
Thick Paper/Card
B5 (JIS) size thick paper/card is
requested in the multi-purposetray.
Load thick, B5 (JIS) sized paper/
card in the multi-purpose tray.
B5 (JIS) in MPT
Transparency
B5 (JIS) size transparency is
requested in the multi-purpose
tray.
Load B5 (JIS) sized transparency
in the multi-purpose tray.
B5 (JIS) in MPT
Label
B5 (JIS) size label is requested in
the multi-purpose tray.
Load B5 (JIS) sized label in the
multi-purpose tray.
B5 (JIS) in MPT
Coated Paper
B5 (JIS) size coated paper is
requested in the multi-purpose
tray.
Load coated, B5 (JIS) sized paper
in the multi-purpose tray.
B5 (JIS) in MPT
Envelope
B5 (JIS) size envelope is
requested in the multi-purpose
tray.
Load B5 (JIS) sized envelope in
the multi-purpose tray.
B5 (JIS) in MPTBond/Letterhead
B5 (JIS) size bond/letterhead isrequested in the multi-purpose
tray.
Load bond/letterhead, B5 (JIS)sized paper in the multi-purpose
tray.
B5 (JIS) in MPT
Recycled Paper
B5 (JIS) size recycled paper is
requested in the multi-purpose
tray.
Load recycled, B5 (JIS) sized
paper in the multi-purpose tray.
A5 in MPTPlain Paper A5 size plain paper is requested inthe multi-purpose tray. Load plain, A5 sized paper in themulti-purpose tray.
A5 in MPT
Thin Paper
A5 size thin paper is requested in
the multi-purpose tray.
Load thin, A5 sized paper in the
multi-purpose tray.
A5 in MPT
Thick Paper/Card
A5 size thick paper/card is
requested in the multi-purpose
tray.
Load thick, A5 sized paper /card in
the multi-purpose tray.
Error Message Possible Cause Corrective Action
W i / P i t E M
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Warning / Printer Error Messages
A5 in MPT
Transparency
A5 size transparency is requested
in the multi-purpose tray.
Load A5 sized transparency in the
multi-purpose tray.
A5 in MPT
Label
A5 size label is requested in the
multi-purpose tray.
Load A5 sized label in the multi-
purpose tray.
A5 in MPT
Coated Paper
A5 size coated paper is requested
in the multi-purpose tray.
Load coated, A5 sized paper in the
multi-purpose tray.
A5 in MPT
Envelope
A5 size envelope is requested in
the multi-purpose tray.
Load A5 sized envelope in the
multi-purpose tray.
A5 in MPT
Bond/Letterhead
A5 size bond/letterhead is
requested in the multi-purpose
tray.
Load bond/letterhead, A5 sized
paper in the multi-purpose tray.
A5 in MPT
Recycled Paper
A5 size recycled paper is
requested in the multi-purpose
tray.
Load recycled, A5 sized paper in
the multi-purpose tray.
Executive in MPT
Plain Paper
Executive size plain paper is
requested in the multi-purpose
tray.
Load plain, executive sized paper
in the multi-purpose tray.
Executive in MPT
Thin Paper
Executive size thin paper is
requested in the multi-purpose
tray.
Load thin, executive sized paper in
the multi-purpose tray.
Executive in MPT
Thick Paper/Card
Executive size thick paper/card is
requested in the multi-purpose
tray.
Load thick, executive sized paper/
card in the multi-purpose tray.
Executive in MPT
Transparency
Executive size transparency is
requested in the multi-purpose
tray.
Load executive sized transparency
in the multi-purpose tray.
Executive in MPTLabel
Executive size label is requestedin the multi-purpose tray.
Load executive sized label in themulti-purpose tray.
Executive in MPT
Coated Paper
Executive size coated paper is
requested in the multi-purpose
tray.
Load coated, executive sized
paper in the multi-purpose tray.
Executive in MPT
Envelope
Executive size envelope is
requested in the multi-purposetray.
Load executive sized envelope in
the multi-purpose tray.
Error Message Possible Cause Corrective Action
Warning / Printer Error Messages
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Warning / Printer Error Messages
Executive in MPT
Bond/Letterhead
Executive size bond/letterhead is
requested in the multi-purposetray.
Load bond/letterhead, executive
sized paper in the multi-purposetray.
Executive in MPT
Recycled Paper
Executive size recycled paper is
requested in the multi-purpose
tray.
Load recycled, executive sized
paper in the multi-purpose tray.
ENV.C5 in MPT
Plain Paper
Envelope C5 size plain paper is
requested in the multi-purpose
tray.
Load plain, Envelope C5 sized
paper in the multi-purpose tray.
ENV.C5 in MPT
Thin Paper
Envelope C5 size thin paper is
requested in the multi-purpose
tray.
Load thin, Envelope C5 sized
paper in the multi-purpose tray.
ENV.C5 in MPT
Thick Paper/Card
Envelope C5 size thick paper/card
is requested in the multi-purpose
tray.
Load thick, Envelope C5 sized
paper/card in the multi-purpose
tray.
ENV.C5 in MPT
Transparency
Envelope C5 size transparency is
requested in the multi-purpose
tray.
Load Envelope C5 sized
transparency in the multi-purpose
tray.
ENV.C5 in MPT
Label
Envelope C5 size label is
requested in the multi-purpose
tray.
Load Envelope C5 sized label in
the multi-purpose tray.
ENV.C5 in MPT
Coated Paper
Envelope C5 size coated paper is
requested in the multi-purpose
tray.
Load coated, Envelope C5 sized
paper in the multi-purpose tray.
ENV.C5 in MPT
Envelope
Envelope C5 size envelope is
requested in the multi-purpose
tray.
Load Envelope C5 sized envelope
in the multi-purpose tray.
ENV.C5 in MPT
Bond/Letterhead
Envelope C5 size bond/letterhead
is requested in the multi-purpose
tray.
Load bond/letterhead, Envelope
C5 sized paper in the multi-
purpose tray.
ENV.C5 in MPT
Recycled Paper
Envelope C5 size recycled paper
is requested in the multi-purpose
tray.
Load recycled, Envelope C5 sized
paper in the multi-purpose tray.
Error Message Possible Cause Corrective Action
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Warning / Printer Error Messages
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Warning / Printer Error Messages
ENV.#9 in MPT
Thick Paper/Card
Envelope #9 size thick paper/card
is requested in the multi-purposetray.
Load thick, Envelope #9 sized
paper/card in the multi-purposetray.
ENV.#9 in MPT
Transparency
Envelope #9 size transparency is
requested in the multi-purpose
tray.
Load Envelope #9 sized
transparency in the multi-purpose
tray.
ENV.#9 in MPT
Label
Envelope #9 size label is
requested in the multi-purpose
tray.
Load Envelope #9 sized label in
the multi-purpose tray.
ENV.#9 in MPT
Coated Paper
Envelope #9 size coated paper is
requested in the multi-purpose
tray.
Load coated, Envelope #9 sized
paper in the multi-purpose tray.
ENV.#9 in MPT
Envelope
Envelope #9 size envelope is
requested in the multi-purpose
tray.
Load Envelope #9 sized envelope
in the multi-purpose tray.
ENV.#9 in MPT
Bond/Letterhead
Envelope #9 size bond/letterhead
is requested in the multi-purpose
tray.
Load bond/letterhead, Envelope
#9 sized paper in the multi-
purpose tray.
ENV.#9 in MPT
Recycled Paper
Envelope #9 size recycled paper is
requested in the multi-purpose
tray.
Load recycled, Envelope #9 sized
paper in the multi-purpose tray.
ENV.#10 in MPT
Plain Paper
Envelope #10 size plain paper is
requested in the multi-purpose
tray.
Load plain, Envelope #10 sized
paper in the multi-purpose tray.
ENV.#10 in MPT
Thin Paper
Envelope #10 size thin paper is
requested in the multi-purpose
tray.
Load thin, Envelope #10 sized
paper in the multi-purpose tray.
ENV.#10 in MPT
Thick Paper/Card
Envelope #10 size thick paper/
card is requested in the multi-
purpose tray.
Load thick, Envelope #10 sized
paper/card in the multi-purpose
tray.
ENV.#10 in MPT
Transparency
Envelope #10 size transparency is
requested in the multi-purpose
tray.
Load Envelope #10 sized
transparency in the multi-purpose
tray.
Error Message Possible Cause Corrective Action
Warning / Printer Error Messages
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Warning / Printer Error Messages
ENV.#10 in MPT
Label
Envelope #10 size label is
requested in the multi-purposetray.
Load Envelope #10 sized label in
the multi-purpose tray.
ENV.#10 in MPT
Coated Paper
Envelope #10 size coated paper is
requested in the multi-purpose
tray.
Load coated, Envelope #10 sized
paper in the multi-purpose tray.
ENV.#10 in MPT
Envelope
Envelope #10 size envelope is
requested in the multi-purpose
tray.
Load Envelope #10 sized
envelope in the multi-purpose tray.
ENV.#10 in MPT
Bond/Letterhead
Envelope #10 size bond/letterhead
is requested in the multi-purpose
tray.
Load bond/letterhead, Envelope
#10 sized paper in the multi-
purpose tray.
ENV.#10 in MPT
Recycled Paper
Envelope #10 size recycled paper
is requested in the multi-purpose
tray.
Load recycled, Envelope #10
sized paper in the multi-purpose
tray.
ENV.DL in MPT
Plain Paper
Envelope DL size plain paper is
requested in the multi-purpose
tray.
Load plain, Envelope DL sized
paper in the multi-purpose tray.
ENV.DL in MPT
Thin Paper
Envelope DL size thin paper is
requested in the multi-purpose
tray.
Load thin, Envelope DL sized
paper in the multi-purpose tray.
ENV.DL in MPT
Thick Paper/Card
Envelope DL size thick paper/card
is requested in the multi-purpose
tray.
Load thick, Envelope DL sized
paper/card in the multi-purpose
tray.
ENV.DL in MPT
Transparency
Envelope DL size transparency is
requested in the multi-purpose
tray.
Load Envelope DL sized
transparency in the multi-purpose
tray.
ENV.DL in MPT
Label
Envelope DL size label is
requested in the multi-purpose
tray.
Load Envelope DL sized label in
the multi-purpose tray.
ENV.DL in MPT
Coated Paper
Envelope DL size coated paper is
requested in the multi-purpose
tray.
Load coated, Envelope C5 sized
paper in the multi-purpose tray.
Error Message Possible Cause Corrective Action
Warning / Printer Error Messages
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Warning / Printer Error Messages
ENV.DL in MPT
Envelope
Envelope DL size envelope is
requested in the multi-purposetray.
Load Envelope DL sized envelope
in the multi-purpose tray.
ENV.DL in MPT
Bond/Letterhead
Envelope DL size bond/letterhead
is requested in the multi-purpose
tray.
Load bond/letterhead, Envelope
DL sized paper in the multi-
purpose tray.
ENV.DL in MPT
Recycled Paper
Envelope DL size recycled paper
is requested in the multi-purpose
tray.
Load recycled, Envelope DL sized
paper in the multi-purpose tray.
ENV.Monarch in MPT
Plain Paper
Envelope Monarch size plain
paper is requested in the multi-
purpose tray.
Load plain, Envelope Monarch
sized paper in the multi-purpose
tray.
ENV.Monarch in MPT
Thin Paper
Envelope Monarch size thin paper
is requested in the multi-purpose
tray.
Load thin, Envelope Monarch
sized paper in the multi-purpose
tray.
ENV.Monarch in MPT
Thick Paper/Card
Envelope Monarch size thick
paper/card is requested in the
multi-purpose tray.
Load thick, Envelope Monarch
sized paper/card in the multi-
purpose tray.
ENV.Monarch in MPT
Transparency
Envelope Monarch size
transparency is requested in the
multi-purpose tray.
Load Envelope Monarch sized
transparency in the multi-purpose
tray.
ENV.Monarch in MPT
Label
Envelope Monarch size label is
requested in the multi-purpose
tray.
Load Envelope Monarch sized
label in the multi-purpose tray.
ENV.Monarch in MPT
Coated Paper
Envelope Monarch size coated
paper is requested in the multi-
purpose tray.
Load coated, Envelope Monarch
sized paper in the multi-purpose
tray.
ENV.Monarch in MPT
Envelope
Envelope Monarch size envelope
is requested in the multi-purpose
tray.
Load Envelope Monarch sized
envelope in the multi-purpose tray.
ENV.Monarch in MPT
Bond/Letterhead
Envelope Monarch size bond/
letterhead is requested in the
multi-purpose tray.
Load bond/letterhead, Envelope
Monarch sized paper in the multi-
purpose tray.
Error Message Possible Cause Corrective Action
Warning / Printer Error Messages
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Warning / Printer Error Messages
ENV.Monarch in MPT
Recycled Paper
Envelope Monarch size recycled
paper is requested in the multi-purpose tray.
Load recycled, Envelope Monarch
sized paper in the multi-purposetray.
Custom in MPT
Plain Paper
Custom size plain paper is
requested in the multi-purpose
tray.
Load plain, Custom sized paper in
the multi-purpose tray.
Custom in MPT
Thin Paper
Custom size thin paper is
requested in the multi-purpose
tray.
Load thin, Custom sized paper in
the multi-purpose tray.
Custom in MPT
Thick Paper/Card
Custom size thick paper/card is
requested in the multi-purpose
tray.
Load thick, Custom sized paper/
card in the multi-purpose tray.
Custom in MPT
Transparency
Custom size transparency is
requested in the multi-purpose
tray.
Load Custom sized transparency
in the multi-purpose tray.
Custom in MPT
Label
Custom size label is requested in
the multi-purpose tray.
Load Custom sized label in the
multi-purpose tray.
Custom in MPT
Coated Paper
Custom size coated paper is
requested in the multi-purpose
tray.
Load coated, Custom sized paper
in the multi-purpose tray.
Custom in MPTEnvelope
Custom size envelope isrequested in the multi-purpose
tray.
Load Custom sized envelope inthe multi-purpose tray.
Custom in MPT
Bond/Letterhead
Custom size bond/letterhead is
requested in the multi-purpose
tray.
Load bond/letterhead, Custom
sized paper in the multi-purpose
tray.
Custom in MPT
Recycled Paper
Custom size recycled paper is
requested in the multi-purpose
tray.
Load recycled, custom sized
paper in the multi-purpose tray.
Error Message Possible Cause Corrective Action
Warning / Printer Error Messages
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Warning / Printer Error Messages
The first page is printed,
then error message andCONTINUE or CANCEL
are displayed by turns.
The length of the loaded media in
the multi-purpose tray is shorterthan the paper size setting of the
printer driver.
Replace the media with the correct
one and press (CONTINUE)button on the printer panel.
The printer will print from the first
page.
Press (CANCEL) button on the
printer panel to cancel printing.
Set the paper size of the printer
driver correctly.
Error Message Possible Cause Corrective Action
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Repacking
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p g
It is highly recommended that you keep the original carton and ALL packing materials.
Should you need to transport or ship your printer, please follow these instructions.
SAFETY CAUTION
The printer weighs about 30 kg (66 lbs.). It must be handled by two people.
NOTE:
Sho