palm tran system safety presentation
TRANSCRIPT
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CLINTON B. FORBES
Palm Tran System Safety Presentation
E X E C U T I V E D I R E C T O R
J U L Y 1 5 , 2 0 1 9 B O A R D
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Clinton B. Forbes1
30 Years of Transportation Experience
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Thank You for Your Leadership2
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Palm Tran Mission Statement3
To provide access to opportunity for everyone; safely, efficiently and courteously.
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Operator Assault
On SaturdayJune 29, 2019,an operator assault occurred during a fare dispute.
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Safety Management System (SMS)
Policy
Risk Management
Assurance
Promotion
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Clear Fare Policy
PAYMENT OF FARES
It is the operator’s responsibility to collect the correct fare.
In the event a passenger does not deposit the correct fare, inform the passenger of the fare policy and if they do not have the unpaid fare balance, allow them to ride.
DO NOT further challenge the customer, but rather tell the customer: “to have a seat,” and count the passenger with the letter “D” on the fare box.
If a passenger refused to pay the fare, explain the fare policy to the passenger. If they still refuse to pay the fare, notify the operations supervisor and they will send assistance while you continue in service.
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Clear Fare Policy
DO NOT pursue an argument with the customer over a fare. The operations supervisor will instruct you on the necessary action to be taken.
If a passenger boards the bus with no change, allow them to seek change from other passengers. If he/she cannot obtain change, allow the passenger to ride, but explain the fare policy.
Tell the customer “to have a seat” and count the passenger with the letter “D” on the fare box. For repeated incidents of fare evasion by the same customer, submit a report with the description of the individual and location of boarding for follow-up.
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Risk Management8
Identify hazards Job hazard analysis Risk assessment analysis Trending reports Safety inspections
Assess the risk Safety risk assessment matrix (RAM) Risk prioritization matrix
Analyze risk PT-STAT program Performance Tuesdays Coordination with County Risk
Management
Control risk Bolo boards Trespass ordinance Close working relationship with
municipal Police/County Sheriff’s office
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Assurance
Audits Facility audits Safety briefings Hot washes Lessons learned
Data analysis Identify the hazard Obtain understanding of
the system being analyzed
Employee reporting Security help desk
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Promotion10
Training / de-escalation 3 part series consisting of de-
escalation, customer service and a Town hall forum
Advocating Safety message Safety committee
Communication Bolo boards Live communication monitors
Disseminating Tool box talks Shop days
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Safety and Security Technology
Covert emergency notification system
Nine (9) onboard bus cameras
Facility cameras
Upgrade from unarmed to armed security at each Palm Tran location
Recurring security announcements
Security Awareness Cameras• In the process of purchasing
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Bus Barrier13
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FPTA & HART Safety Symposium14
July 29, 2019