paging relay admin guide pdf

© 2016 Syn-Apps L.L.C.

Paging RelayUser Guide

Version 1.0.5

About Syn-Apps

Syn-Apps L.L.C. was founded in 2001 as a consulting firm focusedon developing software for IP telephony platforms. Since that time,Syn-Apps has evolved as a market leader in enterprise-wide pagingand notification solutions designed to improve business processes,increase safety, and streamline internal and externalcommunication. Since 2001, over 2,000 organizations haveintegrated our notification software with phones, paging systems, IPspeakers, and hundreds of other internal systems and services.

Syn-Apps has an extensive knowledge base in numerousdevelopment technologies. In addition, Syn-Apps has a strongbackground in network design and networking fundamentals. Webelieve this combination of experience in a broad range oftechnologies allows us to offer our customers an end-to-endapplication development solution.

We believe that in order to have a successful applicationdeployment, one should not only understand the developmentenvironment, but also understand how the application will interactwith the rest of network. Syn-Apps has extensive networkingexperience based on a number of network development and designprojects for many Fortune 100 companies. We believe that thisenables us to become a valuable asset to any development team.

Syn-Apps developers have a wide variety of developmentexperience in many diverse industries. Our developers have beenemployed by, or consulted for companies such as Oracle, Microsoft,Cisco, General Motors, General Dynamics, Bloomberg, and manyothers. All of our developers have a keen understanding of thesoftware development life cycle and know how to develop successfulapplications.

At Syn-Apps we understand the importance of a team environmentand are comfortable developing and sharing information to ensurethat the best of breed product is produced.

3Contents

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Table of Contents

Part 1 Installation 6

................................................................................................................................... 71 Network Requirements

................................................................................................................................... 72 Easy Setup

................................................................................................................................... 83 Static IP Setup

................................................................................................................................... 124 SA-Announce Configurations

................................................................................................................................... 165 Help Configuring Switch Port

Part 2 Getting to Know the Device 20

Part 3 Logging Into the Paging Relay Interface 24

Part 4 Understanding Unicast and Multicast 26

Part 5 Paging Relay Additional Features 29

................................................................................................................................... 301 Remote Site Failover

.......................................................................................................................................................... 35Direct Paging

................................................................................................................................... 402 Music Configuration

.......................................................................................................................................................... 42Configure Phones for MoH

.......................................................................................................................................................... 44Configure SA-Announce, Speakers, and Phones for Background Music

......................................................................................................................................................... 47Background Music on IP Phones

................................................................................................................................... 533 Contact Closures

.......................................................................................................................................................... 53Relay Contact Closure Configuration

.......................................................................................................................................................... 58Sensor Contact Closures Use Cases

......................................................................................................................................................... 62Sensor Contact Closure Configurations

................................................................................................................................... 664 Night Ringer Configuration

................................................................................................................................... 695 Configuring IP Speakers

.......................................................................................................................................................... 72Atlas IP Speaker in Standalone Environment

................................................................................................................................... 746 Analog / IP Integration

................................................................................................................................... 787 Standalone Environment

.......................................................................................................................................................... 79Direct Call Manager Registration

.......................................................................................................................................................... 86Play Background Music Over Speakers

.......................................................................................................................................................... 88Play Audio File on Sensor Contact Closure

Part 6 General Functions 90

................................................................................................................................... 901 Audio Files

................................................................................................................................... 912 Autoprovisioning

................................................................................................................................... 913 Backup/Restore Custom Configurations

................................................................................................................................... 924 Standard Syslog for Monitoring

................................................................................................................................... 935 Update Paging Relay Device Firmware

................................................................................................................................... 946 Update IP Speaker Firmware

................................................................................................................................... 957 Miscellaneous Settings

Paging Relay Admin Guide4

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Part 7 Troubleshooting 97

................................................................................................................................... 991 Identifying Your Device

................................................................................................................................... 1002 Reset Paging Relay to Factory Defaults

Installation

Part

1


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1 Installation

In addition to its patented unicast to multicast

functionality, the Paging Relay allows you to

configure remote site failover, broadcast

background music, play music on hold,

configure contact closures, and more.

Installation and configuration should be performed by a network administrator.

If you are using a DHCP server and can set Option 72 WWW server, follow the Easy Setup

instructions.

If you are not using a DHCP server, or you are using a DHCP server but are required to use a static

IP address, follow the Static IP Setup instructions.

https://www.syn-apps.com/downloads/User%20Guides/Paging_Relay_WebHelp/Paging_Relay_Admin_Guide.pdf

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1.1 Network Requirements

SA-Announce firewall requirements and port usage can be found in the SA-Announce User Guide for

your phone system.

The following is for the Paging Relay device:

Port Description

20480-032767 UDP - RTP - multicast

80 TCP - HTTP (only when SA-Announce is in SRST failover mode)

6789 Receives paging commands from SA-Announce.

Communication between every device must be bidirectional. Unidirectional communication will notwork. The Paging Relay sends registration packets to SA-Announce and SA-Announce sendscommands to the Paging Relay. Therefore, bidirectional communication is required.

1.2 Easy Setup

Typically, the Paging Relay is configured to reside in the Voice VLan, get its IP Address from a

Dynamic Host Configuration Protocol (DHCP), and auto-registers to SA-Announce via the DHCP

Option 72 WWW server value.

This is the quickest way to get started with the Paging Relay device.

Important: If you're not using a DHCP server, follow the Static IP Setup instructions instead.

1. Configure the network switch port. These are the minimum settings Syn-Apps recommends.

100 Mbps (no support for 1GB)

Full duplex

Flow control enabled

Portfast enabled

See Help Configuring Switch Port for Cisco specific instructions and a general idea of what to

configure for other switch brands.

2. Set the DHCP router Option 72 to the SA-Announce IP Address.

Refer to your DHCP server instructions on how to set Option 72.

3. Connect the Paging Relay device to a POE (802.3af) switch port using an Ethernet cable.

The Paging Relay firmware immediately runs a series of diagnostic tests and automatically

registers the device in SA-Announce.

Status and Paging lights alternate flashing on startup. Once the Paging Relay device is running,

the Status light flashes between blue and white. See Getting to Know the Device for more

information.

https://www.syn-apps.com/resources/documentation


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4. Use the default Paging Relay configurations.

5. Verify the Paging Relay displays in SA-Announce > Settings > IP Endpoint Setup > Syn-

Apps IP tab.

If you do not see it, double-check that DHCP option 72 was correctly configured with the SA-

Announce IP address.

6. Add the Paging Relay to the appropriate SA-Announce notification groups.

TroubleshootingIf the DHCP server IP request goes unanswered, then follow the Static IP Setup > Using a Non-

DHCP Server instructions instead.

1.3 Static IP Setup

If you are not using a DHCP server, or you have a DHCP server but are required to use a static IP

address, then you must manually configure the device.

Important: Static IP setup should be performed by your network administrator.

The basic steps are:

1. Gather the data you'll need to configure the Paging Relay device.

2. Configure your network:

Configure the switch port.

Connect the Paging Relay device to the switch using a standard Ethernet cable.

Non-DHCP server users only: configure your network to recognize the Paging Relay.

3. Configure the Paging Relay:

Assign a static IP address in the Paging Relay interface.

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Enter the SA-Announce IP address in the Paging Relay interface.

4. Add the Paging Relay to the appropriate SA-Announce notification groups.

Important: All steps must be completed.

Before You Begin

The Paging Relay has the following defaults:

Gather the following data to configure the Paging Relay device:

new network subnet mask = __________________________________________________

new default gateway subnet IP address = ________________________________________

DNS server IP address = _____________________________________________________

(Optional) hostname = _______________________________________________________

SA-Announce IP address = ___________________________________________________

(Optional) Virtual Local Area Network (VLAN) ID and priority = ________________________

Configure the Switch Port

These are the minimum settings Syn-Apps recommends.


Full duplex


Portfast enabled

See Help Configuring Switch Port for Cisco specific instructions and a general idea of what to

configure for other switch brands.


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Connect the Paging Relay Device

Connect the Paging Relay device to the switch port using a standard Ethernet cable.

The Paging Relay firmware immediately runs a series of diagnostic tests.

Status and Paging lights alternate flashing on startup. Once the Paging Relay device is running,

the Status light flashes between blue and white.

If you are not using a DHCP server: Before you can access the Paging Relay interface, your computer needs to be able to access

it.

1. Plug computer with NIC into the same switch as the Paging Relay.

2. Log in to the computer.

3. Launch a command prompt.

4. Enter ipconfig /all.

5. Write down all the information for the primary NIC.

6. Navigate to the Properties of the computer’s NIC.

7. Double-click on TCP/IPv4.

8. Enter the information gathered from the command prompt as a static address.

9. Click Advanced.

10. Enter a secondary IP address in the Paging Relay's range, for example: 10.10.10.25

with a subnet mask of 255.0.0.0.

11. Click OK until all windows are closed and you are back to the desktop.

Configure a Static IP Address in Paging Relay

1. Do one of the following:

If you are using a DHCP server, enter the DHCP assigned Paging Relay IP address in a

web browser. (Look up in the DHCP table.)

If you are not using a DHCP server, enter the Paging Relay default IP address 10.10.10.10

in a web browser on your network to open the Paging Relay interface in a web browser on

your network.

2. Log in using the default username=admin / password=admin.

3. Click Networking.

4. Click the Static radio button.

5. Enter a unique IP Address for the Paging Relay.

6. Populate remaining fields.

7. Click Save, and then click Reboot.

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8. Verify the Paging Relay displays in SA-Announce > Settings > IP Endpoint Setup > Syn-

Apps IP tab.


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Device Configurations

1. From the SA-Announce server, log in to the Paging Relay interface using the static IP

address you just assigned on the Networking screen (our example uses 192.0.2.1), and log in

(default username=admin / password=admin).

Logging in from SA-Announce server also verifies HTTP (port 80) connectivity.

2. Click the Device Config tab. 3. Enter the SA-Announce Server IP Address. 4. Click Save.

Add to Notification Groups

The last step is to log in to SA-Announce and add the Paging Relay to the appropriate

notification groups. See SA-Announce Configuration.

1.4 SA-Announce Configurations

There are two required SA-Announce configurations:

1. Enable multicast. This only needs to be done with the first Paging Relay device install.

2. Add the Paging Relay to the appropriate notification groups. This needs to be completed each

time a Paging Relay device is added.

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Enable Multicast

The main function of the Paging Relay device is to convert unicast transmissions into multicast

transmissions. Read the Understanding Unicast and Multicast section to understand this

functionality.

If this is the first Paging Relay device installed, you need to enable multicast in SA-Announce.

If you are adding an additional Paging Relay, this step will have already been done.

1. Select Settings > Multicast > Defaults.

2. Check Site-to-Site (WAN) Multicast Enabled and Local Multicast Enabled.

3. Click Save Defaults.

4. Navigate to Services > Broadcast Services > Broadcaster Service section and click

Restart.

If you need to make changes to individual site settings on the Settings > Multicast > Sites tab,

refer to the SA-Announce User Guide for your phone system, or please consult Syn-Apps

Technical Support to help you manage individual site settings.

http://www.syn-apps.com/support/downloads/

http://www.syn-apps.com/support/request/



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Add to Notification Groups

1. Login to the SA-Announce interface.

2. Select Groups > Create/Edit Groups > Paging Relays.

3. Do one, or both, of the following:

add the Paging Relay to existing groups.

create a new group for the Paging Relay.

Add to Existing Groups1. Select a group from the Select Group to Edit drop-down list.

2. Click on the Paging Relay device shown in the Available list.

3. Click to move the selected Paging Relay to the Selected list.

4. (Optional) Check Line Out. Enable Line Out if you have an existing analog PA system that

you plan to connect to this Paging Relay device. This allows SA-Announce to utilize your

analog speakers for pages.

5. Click Save Group.

Note: If you have a high-end model analog paging amplifier that requires an on switch in order

to turn on the input port, click the Relay Action drop-down list, select On, and then click Set

Options.

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Create New Group1. Click New Group at the bottom of the Groups > Create/Edit Groups > Paging Relays

screen. The screen refreshes.

2. Enter a name for the group.

3. Click on the Paging Relay device shown in the Available list.

4. Click to move the selected Paging Relay to the Selected list.

5. (Optional) Check Line Out. Enable Line Out if you have an existing analog PA system that

you plan to connect to this Paging Relay device. This allows SA-Announce to utilize your

analog speakers for pages.

6. Click Add Group.

Note: If you have a high-end model analog paging amplifier that requires an on switch in order

to turn on the input port, click the Relay Action drop-down list, select On, and then click Set

Options.


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1.5 Help Configuring Switch Port

The minimum configurations Syn-Apps recommends are:


Full duplex


Portfast enabled

Note: The following are general switch port configuration instructions for a Cisco switch. Follow the

manufacturer instructions specific to your switch to make the switch port configurations.

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Switch Port

Configuration

Command Line Switch Port Command Command Description

Access_Switch# configure terminal (config

t)

Begins terminal configuration process.

Access_Switch(confi

g-if)#

interface (type) shelf/slot/

port

Sets the physical port being configured.

Access_Switch(confi

g-if)#

speed 100 Sets the max-throughput at 100 Mbps. (1 GB not yet supported.)

Access_Switch(confi

g-if)#

duplex full Send and Receive data at the same time.

Access_Switch(confi

g-if)#

switchport mode access Configures switchport as an access port

instead of a trunk port.

Access_Switch(confi

g-if)#

switchport access vlan nn ' nn ' typically denotes the data vlan the paging

audio will be sent out to.

Access_Switch(confi

g-if)#

switchport voice vlan yy ' yy ' denotes the voice vlan used by the

Paging Relay's Networking > VLAN ID field

and used by phones.

Access_Switch(confi

g-if)#

spanning-tree portfast Transitions port into the forwarding state

immediately.

Access_Switch(confi

g-if)#

end Ends terminal configuration process.

Access_Switch# copy running-config

startup-config (copy run

start)

Copies the running config into the start-up

config to make the switch port active.

Getting to Knowthe Device

Part

2


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2 Getting to Know the Device

Find out about:

What the Line Level In is used for

What the lights on the front of the device mean

What the connections on the back of the device are used for

How to obtain the Paging Relay IP address

Front

Line Level In allows users to control the audio clarity streaming from the Paging Relay.

LED Lights Description

Link Light A Green Link light indicates network connectivity.

An Orange Link light indicates 100Mbps baud rate.

A Yellow Link light indicates a 10Mbps baud rate.

Act Light A blinking Green Act light indicates network activity.

Status Light A blinking Blue Status light indicates the Paging Relay is running. The

device sends a "heart beat" every 2 minutes.

Getting to Know the Device 21

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LED Lights Description

Paging Light A Green Paging light indicates the Paging Relay is making a page.

Back

Number Description

1 - Chassis Chassis used for grounding box. If you hear a hum or static in the audio, try

grounding the Paging Relay device.

Connect the earth grounding wire to the Paging Relay device chassis.

2 - RTFM (Reset Test Function Management)

When held briefly, announces the device's IP address. Device must be

connected to a speaker to hear the address.

When held for 15 seconds or longer, resets the device to factory defaults.

3 - Line In Accepts audio in from any standard external audio device. Used for background

music, on-hold music, etc.

4 - Line Out Relays audio from the Line In port. Used to connect to a powered speaker. Mutes

the Line In audio when an active notification is played.

5 - Interface Pins 1 & 2 - Sensor Contact. Used to notify SA-Announce when a contact is

closed. Often connected to buttons, alarms, etc. SA-Announce can be configured

to create a notification upon closure.

Pins 3, 4, & 5 - 600 ohm Audio Output. Used to connect to analog paging

amplifiers.

Pins 6 & 7 - Relay Contact. Used as an on/off switch such as closing doors and

windows or turning on lights.


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Obtaining the Paging Relay IP Address

There are three ways to obtain the Paging Relay IP Address:

Method Description

Line Out Jack Use the Line Out jack on the back of the Paging Relay device to connect to

a powered speaker.

Press the RTFM button briefly. (Note: holding the button for 15 seconds or

longer resets the device to the default settings.)

The IP address broadcasts over the speaker.

DHCP Table If you are using a DHCP server but must use a static IP address:

Plug the Paging Relay device into a DHCP-capable LAN port.

Look up the Paging Relay IP address in the DHCP table using the Paging

Relay device's MAC address located on the bottom of the device.

LAN Connection Log into the switch port and look up the Paging Relay device IP address

using its port number.

Logging Into thePaging Relay

Interface

Part

3


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3 Logging Into the Paging Relay Interface

Enter the Paging Relay IP Address in a browser. See Getting to Know the Device > Obtaining the

Paging Relay IP Address on how to get the address.

Log in with these credentials – admin/admin.

If you are only using the Paging Relay for unicast to multicast streaming, you don't need to make any

configuration changes in the Paging Relay interface.

However, you may want to log into the interface and explore all the features.

UnderstandingUnicast and

Multicast

Part

4


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4 Understanding Unicast and Multicast

There are two common transmission methods used to page registered devices – unicast and

multicast. In a nutshell, unicast transmits duplicate packets of data to the network, one for each

configured endpoint. Multicasting sends only one packet of data to the network, which is then sent

only to interested endpoints by using special IP address assignments. Using multicast to send data

packets is one of the main functions of the Paging Relay device.....although it can do much more.

See the Paging Relay Additional Features section.

Important: If you are using Paging Relay with SA-Announce, multicast must be enabled in SA-

Announce. See SA-Announce Configurations.

Unicast

Unicast is an industry-standard transmission method of sending a packet of data to a single network

destination identified by a unique IP address. Unicast transmission requires no additional network

configuration. Whenever the server receives a packet of data (an audio stream, for example), it then

sends it to each registered device within a notification group. For example, if two phones and one

desktop are in a notification group, then a total of three audio stream packets are transmitted – one

for each endpoint.

Each endpoint must listen to all the packets it receives, checking each packet to see if its device IP

address is contained within the packet. When a device encounters a packet with its address, it grabs

the packet for processing. This can be time consuming and can use a lot of bandwidth. The more

endpoints that are added, the more network bandwidth utilization. At some point, network bandwidth

becomes overloaded, which causes choppy audio over endpoints.

Endpoints are sent the same set of data.

Note: Unicast has also been referred to as point-to-point communication.

Multicast

Multicast sends one data stream to multiple endpoints across the network. This method is more

economical because it optimizes network performance and provides enhanced efficiency by

controlling network traffic and reducing the bandwidth load on network devices. Endpoints on the

network take advantage of network, router, and switch port functionality to decide whether or not to

Understanding Unicast and Multicast 27

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listen to a multicast IP address, so packets are only sent when asked for by the local switch.

Data is sent to designated endpoints.

Typically, live audio streaming and voice traffic creates heavy bandwidth consumption when sending

via unicast, so multicast is the preferred method. However, multicast is not always available from

ISPs (Internet Service Providers), and often requires specific hardware configuration; both of which

can be costly and time consuming. This is where the Paging Relay comes in. Its patented firmware

converts unicast streams into multicast streams to deliver data streams to endpoints across the

WAN.

One unicast stream is sent from the server to the Paging Relay. The Paging Relay converts the stream to

mulitcast and sends individual streams to the endpoints.

When a notification is triggered, a single unicast stream is sent to each remote Paging Relay device.

The Paging Relay converts this stream into multicast and sends it to the endpoints that have

requested it. The Paging Relay eliminates the need to place a local notification server at remote sites.

It also provides enhanced services. When implemented using a DHCP server utilizing Option 72

WWW server, the Paging Relay devices requires very little technical expertise to implement, and

needs very little configuration. And, it's all at a fraction of the cost of implementing multicast on your

WAN.

Once the Paging Relay device is setup and registered, unicast to multicast is automatic. Now,

instead of phones listening to all data packets to see which apply, each phone only receives data

packets it requests. Note: If multicast is not yet enabled in SA-Announce, the phones won't be able to

receive any data packets.

Paging RelayAdditionalFeatures

Part

5

Paging Relay Additional Features 29

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5 Paging Relay Additional Features

The Paging Relay device provides many features.

Unicast-to-Multicast – Source multicast audio streams to remote WAN sites.

SA-Announce Integration – Direct integration with SA-Announce allows users to instantly initiate

and distribute SA-Announce notifications from the Paging Relay to selected devices.

Remote Site Failover – Configure the Paging Relay to work with CME or SRST (Survivable Remote

Site Telephony) to provide fault-tolerance in multi-site deployments. SRST direct paging supports

standalone operation to 500 Cisco IP phones. See Direct Paging.

Music on Hold (MoH) – Play music on hold for callers waiting in a call queue or simply placed on

hold.

Background Music – Stream background music to IP and analog speakers. Useful in lobbies,

hallways, retail floors, and more. The Paging Relay can also be paired with SA-Announce to play

background music over IP phones.

Analog Integration – Make use of existing analog PA systems to send pages to phones and

speakers simultaneously. Connect analog PA systems via the 600ohm or Line Out jacks on the

Paging Relay.

Smart Detection & Alerting – Trigger a relay contact closure when an SA-Announce notification

broadcast is sent. The relay contact closure triggers whatever endpoints are connected to the Paging

Relay – close fire doors, lock windows, turn on strobe lights and sirens, etc. Trigger an audio file

stored locally on the Paging Relay through a sensor contact closure, such as a bell tone playing when

a customer crosses your business' entrance. You can also trigger an SA-Announce notification from

the Paging Relay when a sensor contact closes, such as sending an emergency notification to a

specific IP phone when a panic button is pushed.

Night Ringer – Broadcast announcements to overhead speakers to alert personnel of an incoming

call. This is useful in warehouses where staff may not be near the phone or in a garden center where

staff is outside.


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5.1 Remote Site Failover

The Paging Relay supports Cisco Unified Communications Manager Express (CME) and Cisco

Unified Survivable Remote Site Telephony (SRST) for direct device paging for up to 500 Cisco IP

phones. This feature provides true fault-tolerance in the event of system failure. For example, if the

WAN connection between the Paging Relay's physical site and SA-Announce server site goes down,

the SRST single notification group is still operational. When failover is in use, pages initiated at the

remote site are routed from the SRST or CME router directly to the Paging Relay device.

Note: This same setup is used in environments where SA-Announce is not present. See Standalone

Environment for more information.

There are three areas of configuration:

1. Configure router for SRST Mode Session Initiated Protocol (SIP).

2. Configure Paging Relay Interface > SIP Settings and Paging Relay Interface > IP Phones.

3. Configure your phone Call Manager to off-load authentication to the Paging Relay. Important:This requires the phones to be reset. Consider scheduling this change during a maintenance

window.

Router Configuration for SRST Mode SIP Config

Note: The following are general SRST configuration instructions for a Cisco SRST or CME router.

Follow the manufacturer instructions for your router to make the SRST configurations.

Create a SIP trunk that points to the Paging Relay:

Cisco Router SRST

Configuration

Command Line

SRST Commands Command Description

Note: SRST Command configuration is

unique to every customer's environment.

SRST # configure terminal Starts command.

SRST (config) # telephony-service Provide an arbitrary description to

activate the telephony services and

access the telephony services mode.

Our example uses ' telephony-service '.

SRST (config-

telephony) #

dial-peer voice xxxx voip ' xxxx ' denotes the VoIP Dial Voice

Peer.

Note: xxxx can be the Directory Number

(DN) used for the Emergency Alert (EA)

group in SA-Announce.

SRST (config-dial-

peer) #

description Syn-

Apps_Paging_Relay

Provide an arbitrary description for the

device. Our example uses 'Syn-

Apps_Paging_Relay'.


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SRST (config-dial-

peer) #

preference 1 Establishes priority order for DN.

SRST (config-dial-

peer) #

destination-pattern xxxx ' xxxx ' is typically the dial-peer voice

xxxx voip number. This can be the

same number as the most frequently

used SA-Announce notification group

number.

SRST (config-dial-

peer) #

session protocol sipv2 Establishes which SIP protocol to

connect to the Paging Relay, where v2 is

the industry standard.

SRST (config-dial-

peer) #

session target

ipv4:xx.xx.xx.xx

' xx ' denotes the IP address of the

Paging Relay.

(See Obtaining the Paging Relay IP

Address.)

SRST (config-dial-

peer) #

dtmf-relay sip-notify Determines how to deliver the dual-tone

multi-frequency digits.

SRST (config-dial-

peer) #

codec g711ulaw Establishes the audio bandwidth.

g711ulaw is the industry standard in

North America.

SRST (config-dial-

peer) #

no vad Disables VAD (Voice Activity Detection).

This setting is a bandwidth preservation

feature.

SRST (config-dial-

peer) #

end Ends command.

SRST# copy running-config startup-

config (copy run start)

Copies the running config into the start-

up config to make the switch port active.

The screenshot above shows SRST configuration commands.


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Paging Relay Configuration

There are two steps to configuring the Paging Relay for failover:

1. Configure the SIP settings.

2. Configure the IP phones to receive pages during a failover.

Configure SIP Settings1. Navigate to Paging Relay > Device Config > SIP Settings.

2. Check Enable SIP Operation.

3. Configure the following:

Field Default Description

SIP Server 0.0.0.0 Enter the SRST or CME router IP address. This is

the IP address of the SRST or CME router you just

configured.

Remote SIP Port 5060 Default standard SIP port.

Local SIP Port 5060 Default standard SIP port.

Outbound Proxy empty Set if Proxy exists in the environment.

Outbound Proxy Port 0 Set if Proxy exists in the environment.

SIP User ID empty Set to the Directory Number configured when

creating the SIP trunk in the SRST or CME router.

This is the dial-peer voice xxxx voip number

you just configured in the SRST or CME router.

Authenticate ID empty Set to the Directory Number configured when

creating the SIP trunk in the SRST or CME router.

Authentication Password empty Leave empty. Not used at this time.

Re-registration Interval

(in seconds)

360 Adjust as desired.

SIP Multicast Audio

Output Address

230.30.30.

31

This multicast address is used to stream audio to

the desired endpoints (IP phones, IP speakers,

etc.). Typically use the default. If assigning an

address, it must be within the multicast range

224.0.0.0 – 239.255.255.255. Consult your IP

speaker manufacturer documentation to locate the

address for the multicast group section.

SIP Multicast Audio

Output Port

20482 Multicast port used with multicast Output Address.

Typically use the default. If assigning a port

number, it must be even value in the range 20480

– 32768. Consult your IP speaker manufacturer

documentation to locate the port for the multicast

group section.


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Play SIP Calls via Line-

Out

unchecke

d

Check to enable audio play when a page is initiated

through

the Line Out jack, if connected to the Paging

Relay device.

the 600 Ohm connectors, if configured on the

Paging Relay device.

(See Analog / IP Integration to configure these.)

4. Click Save and then click Reboot.

Populate Phones ListFollow the instructions provided in Direct Paging.

Configuration to Off-load Authentication Process to Paging Relay

Next, you must configure the Authentication URL to off-load the authentication process from your

phone system Call Manager to the Paging Relay. If your phone system Call Manager fails over to

SRST mode, the SA-Announce Authentication URL still remains listed in the Call Manager.

Note: The configurations provided below are for a Cisco Unified Call Manager (CUCM) version

10. If you are using an older version of CUCM, the steps may be slightly different. If you are

using a ShoreTel or Avaya Call Manager, please consult your system documentation.

You can configure each phone individually or use the CUCM Bulk Administration.

Set Authentication URL on Individual Phones in CUCM1. Navigate to CUCM > Device > Phone.

2. Search for the specific phone, and then click on the Device Name link to open the

phone's configuration screen.

3. In the External Data Locations Information section, enter the Paging Relay IP address

(for example: http://{PagingRelayIPaddress}/cgi-bin/SAAnnounceLite/authenticate.cgi) in

the Authentication Server and Secure Authentication URL fields.

4. Click Save, and then Apply Config. Note: This may reboot the phone. Verify phone is not

in use prior to clicking Apply Config.


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Set Authentication URL via Bulk Administration in CUCM

Important: This requires the phones to be reset. Consider scheduling this change during a

maintenance window.

1. Navigate to CUCM > Bulk Administration > Phones > Update Phones > Query.

2. Search for desired phones.

3. Click Next.

4. In the Logout/Reset/Restart section, do one of the following:

If all the phones in the search results list are NOT currently in use, click Reset

Phones. All of the phones displayed in the previous search results screen are reset.

If ANY of the phones in the search results list ARE currently in use, click Don't Reset/

Restart phones/Apply Config.

5. In the External Data Locations Information section, enable the following fields and

enter the Paging Relay IP address (for example: http://{PagingRelayIPaddress}/cgi-bin/

SAAnnounceLite/authenticate.cgi):

Authentication Server

Secure Authentication URL


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6. In the Job Information section, do one of the following:

If you chose Reset phones in step 4, click Run Immediately.

If you chose Don't Reset/Restart phones/Apply Config in step 4, click Run Later.

(Don't forget to schedule the job on the Job Scheduler screen. Consult your Call

Manager documentation on how to do this.)

7. Click Submit.

5.1.1 Direct Paging

The Paging Relay supports directly paging up to 500 Cisco IP phones.

Note: The Paging Relay only supports direct paging to Cisco phones at this time.

You can use direct paging in the event of remote site failover, or when you are using the Paging Relay

device without SA-Announce.


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(Optional) Global Settings

You can configure the following settings or simply leave them at their default values.

Global Setting Default Description

Phone Auth UserID Paging

Relay

UserID

Authentication credentials the Paging Relay sends to

the phone. The phone then sends the credentials to

the "Auth URL" asking for permission to listen for the

play audio command. Phone Auth Password Paging

Relay

Password

Redirect URL Blank Typically, the Paging Relay handles authentication.

However, some 3rd-party phone software (such as an

auto attendant software) requires authentication come

from its own software. In this case, enter the software

URL here so authentication is redirected from the

Paging Relay to the 3rd-party software.

Phone Volume 20 Sets the volume for the IP phone speaker or IP

speaker when a page occurs.

Barge in on calls Disabled When enabled, a page to an IP phone interrupts an

active call. Remember this is a global setting. An

active call is interrupted when any page occurs,

whether the page is an emergency or not.

If you need to come back later to populate the Phones section, click Save before leaving this screen.

No need to reboot until after the Phones list is populated.

Populating the Phones List

There are two methods for entering the IP address and Port for each IP phone you want to page to:

manually

fetch the data from either SA-Announce or from a Devices.xml file

Manual Entry1. Navigate to Paging Relay > IP Phones.

2. Manual Config is selected by default. If it isn't, select it.

3. Enter the IP Address and Port in the Phones section for each IP phone you want to direct

page to, and check Active.



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Fetch Data

From SA-Announce

This method requires the use of Syn-Apps' Paging Relay Deploy Tool. This tool looks at all the

SA-Announce groups the Paging Relay is assigned to, and then requests from your Call Manager

the IP addresses for all the phones in the same groups as the Paging Relay. The port number is

already prepopulated to port 80. The tool automatically enables the Active field.


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A request is made daily to SA-Announce and the Call Manager to keep the Paging Relay IP

Phones list up to date. If there are any data changes, the list of phones is updated. So, when you

add the Paging Relay to additional groups, the phones in those groups are automatically added to

the Paging Relay Phones list. Likewise, if you remove the Paging Relay from a group, all the

phones in that group are automatically removed from the Paging Relay Phones list when the next

fetch request is made (unless the phone belongs to a different group that does include the Paging

Relay). If you remove specific phones from the group, but leave the Paging Relay assigned, only

the removed phones are removed from the Paging Relay Phones list.

There are two steps to using this feature:

1. Install the Paging Relay Deploy Tool on the same server as SA-Announce. Contact Syn-

Apps Technical Support from our web site to obtain the tool.

2. Configure the Paging Relay.

Configure Paging Relay

1. Navigate to Paging Relay > IP Phones.

2. Click Fetch Config from SA-Announce.


If there are phones you don't want included during a Paging Relay direct page, uncheck the

Active field for those phones. Important: These phones still receive SA-Announce group

notifications for the groups the phone is assigned to. Inactivating the phone here has no effect

on the SA-Announce group to which it belongs, nor does it inactivate the phone in Call




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Manager.

From Another URL

If you are not using SA-Announce, you can import the IP addresses for the phones from an XML

file. Create a script to pull out the necessary IP phone information. A fetch request is made daily

to the web server where the Device.xml file resides to keep the Paging Relay IP Phones list up to

date.

There are two steps to using this feature:

1. Create the Device.xml file.


Create Device.xml

Create the file on a web server.

Use the following format.

Only include the phones you want to direct page to. This could be all your phones, or a

subset.

<?xml version="1.0" encoding="utf-8"?>

<PhoneConfig>

<PhoneList>

<GlobalUserName>SynApps</GlobalUserName>

<GlobalPassword>SynApps</GlobalPassword>

<Phone00Addr>10.10.5.50</Phone00Addr><Phone00Port>80</

Phone00Port><Phone00Active>Yes</Phone00Active><Phone00Type>Cisco</

Phone00Type>



Phone01Type>



Phone02Type>

</PhoneList>

</PhoneConfig>


1. Navigate to Paging Relay > IP Phones.

2. Click Fetch Config from Other URL.

3. Enter the Phone Configure URL. This is the web server IP address and path where

the Device.xml file resides.


If there are phones you don't want included during a Paging Relay direct page and the Phone

list hasn't yet been updated, uncheck the Active field for those phones. You can also use the

Active field to temporarily exclude a phone from direct paging, then reactivate it later, leaving


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the phone in the Device.xml file. Important: Inactivating a phone here does not inactivate it in

Call Manager. It simply excludes the phone from direct paging.

5.2 Music Configuration

The Paging Relay provides the ability to play background music and music on hold at your remote

sites. While you can add an audio file to a router at a remote site, that doesn't allow you to play live

audio. The Paging Relay does.

The Paging Relay accepts audio from any standard external device that can play music. You simply

connect the music device to the Paging Relay's Line In jack. You can stream online radio stations, or

play CDs and MP3s. You can use the same music for background and music on hold (MoH). MoH

and background music are two separate features. You can implement one or the other, or both.

The Paging Relay digitizes the analog signal and transmits it as a multicast stream. You define which

speakers receive background music. You define in your phone system Call Manager which IP

Phones receive background music. Background music can be played on supported IP speakers,

analog PA systems, and IP phones. Our background music functionality includes automatic gating

when played over IP speakers and analog PA systems. That means music is temporarily stopped

when an SA-Announce or SIP notification is broadcasting. When the notification has ended,

background music automatically begins again.

MoH is played when a call is placed on hold or when a call goes into a waiting queue.

These are the basic steps:

1. Connect your external music device to the Paging Relay device.

2. Configure Paging Relay.

3. Want MoH? Configure your phone system Call Manager.

4. Want background music?

over speakers only? Configure SA-Announce and your speakers.

over IP phones only? Configure SA-Announce, your phone system Call Manager, and your

phones.

over speakers and IP phones? Configure SA-Announce, your speakers, your phone system

Call Manager, and your phones.

Important: The following configurations must be done for EACH remote Paging Relay device. If you

have more than one Paging Relay device at the same locale, only one device is configured for music.

Connect Music Device

Connect whatever device you'll use to play music to the back of the Paging Relay device in the

Line In jack using a standard audio coax cable with an RCA plug.


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Before You Begin: Your phone system Call Manager may require the multicast IP address

entered in step 3 below be in a smaller range than what the Paging Relay allows. Confirm the IP

address range to use in your Call Manager documentation before configuring this feature.

Important: To implement MoH, each remote site Paging Relay device must be configured with

the same Line-in Setting Multicast Address and Multicast Port number in order for MoH to work at

all of your remote sites. This is because you only configure one multicast address and port

number for MoH in Call Managers. Background music is configured as a service in Call Managers

that you then subscribe phones to. MoH is simply a feature that's enabled in your phone template.

Configuration for background music and MoH is basically the same. The only difference is called

out in step 4.

1. Navigate to Paging Relay > Device Config > Line-in Settings section.

2. Check Enable Multicast.

3. (Optional) Enter a Multicast Address and Multicast Port number. Typically, the default

address (230.30.30.30) and port number (20480) are used. If you choose to set these

fields:

Multicast Address range = 224.0.0.0 – 239.255.255.255. (Note: Use an IP address

that is also in an acceptable range per your phone system Call Manager.)

Multicast Port number range = even value between 20480 – 32768.

Choose a unique address and port number, within the designated range, to use.

(Reminder: A unique address and port number is also assigned when configuring

Remote Site Failover, Sensor Contact Closures, and the Night Ringer feature.)

Make note of the IP address and port number. You'll need them when you configure SA-

Announce, your Call Manager, and your IP speakers.


If you are implementing background music, check Enable Loopback to Line-out.

(loopback = loop through)

If you are implementing MoH only, leave Enable Loopback to Line-out unchecked.

5. (Optional) Check Stop Multicast during Line-In Silence to stop sending multicast packets

when there is no music. If music stops playing, multicast packets continue to be sent. The

silence is simply treated as a blank packet. If there's a chance your music source may get

interrupted and you need to conserve network bandwidth, enabled this feature to stop

multicast when nothing is coming through the Line-In jack. (Note: Typically, this feature is

not used.)

6. Click Save and then Reboot at the bottom of the screen.


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The Paging Relay plays the audio locally and the endpoints listen for the audio at the specified IP

address and port number.

Configure Phones for MoH (Skip this step if you are not using MoH.)

Follow the instructions in Configure Phones for MoH.

Configure SA-Announce, Speakers, Call Manager and IP Phones for

Background Music (Skip these steps if you are not using background music.)

Follow the instructions in Configure SA-Announce, Speakers, & Phones for Background Music.

5.2.1 Configure Phones for MoH

Have you completed the steps in Music Configuration?

There are no configurations needed in SA-Announce if you are only using MoH and not background

music.

Note: The configurations provided below are for CUCM version 10. If you are using an older version

of CUCM, the steps may be slightly different. ShoreTel and Avaya customers, please consult your

Call Manager documentation on how to configure MoH for your system.

In CUCM, there is one default Music on Hold Server. You cannot add a new one. You must edit the

existing default.


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1. Navigate to CUCM > Media Resources > Music on Hold Server.

2. Leave the search parameters 'as is' and click Find.

3. Click the MOH server name.

4. Update the Description to describe what you're configuring.

5. Check Enable Multi-cast Audio Sources on this MOH Server.

6. Enter the following:

Field Input

Base Multi-cast IP

Address

Multicast Address you configured in the Paging Relay.

Base Multi-cast Port

Number

Multicast Port you configured in the Paging Relay.

7. Click Save, and then click Apply Config.


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5.2.2 Configure SA-Announce, Speakers, and Phones forBackground Music

Have you completed the steps in Music Configuration?

There are two basic steps to setting up background music to play over your speakers and/or IP

phones:

1. Configure SA-Announce > Background Music Settings.

2. Configure endpoints to play background music:

over speakers only? Configure SA-Announce and your speakers.

over IP phones only? Configure SA-Announce, your phone system Call Manager, and your

phones.

over speakers and IP phones? Configure SA-Announce, your speakers, your phone system

Call Manager, and your phones.


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SA-Announce

1. Navigate to SA-Announce > Services > Broadcast Services > Background Music

Settings.


Field Input

Music Stream Name Descriptive name of your choice.

Music Stream IP Address Multicast IP Address you configured for the Paging Relay.

Music Stream Port Multicast Port you configured for the Paging Relay.

(Note: The SA-Announce User Guide states the port number

range is 24000-36000. Ignore this range for this setup.)

Important: SA-Announce and Paging Relay IP addresses and port numbers must match.

3. If you plan to play background music over your IP phones, copy the background music

service URL. You'll enter this in your phone system Call Manager. Background music over

speakers only doesn't need this URL.

For ShoreTel customers only: also verify on Services > Broadcast Services > Phone

Services that these three boxes are checked.

Message Browser

Groups Directory

Background Music


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Speakers

Note: If you plan to play background music over IP phones only, skip this section and move on to

Background Music on IP Phones. If you plan to play background music over both speakers and IP

phones, complete this section and the IP Phones section.

IP Speakers

Configuration is slightly different for each brand of IP Speaker. Basically, you need to add the

Multicast Address and Multicast Port you configured in the Paging Relay > Device Config >

Line-in Settings to the IP Speaker so the speaker knows what IP address to listen for.

Configuring IP Speakers provides instructions for Algo, A.N.D., Atlas, and CyberData. If you

have a different brand IP Speaker, consult your speaker documentation for instructions.

Analog Speakers

If you have an existing analog PA system that you plan to play background music over, see

Analog / IP Integration for instructions.

IP Phones

Note: If you plan to play background music over speakers only, skip this section. You only need the

Speakers instructions above. If you plan to play background music over both IP phones and

speakers, complete this section and the Speakers section above.

Call Manager and IP phone configuration is slightly different for each brand of IP phone. See

Background Music on IP Phones for basic steps in configuring background music to play over IP

Phones.


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5.2.2.1 Background Music on IP Phones

Instructions provided here are only the basic steps for configuring your IP phone to play background

music. Refer to your manufacturer documentation for specific instructions. Contact Syn-Apps

Technical Support from our web site if you need assistance.

Basic steps for:

Cisco

ShoreTel

Avaya

Cisco

Note: The configurations provided below are for CUCM version 10. If you are using an older version

of CUCM, the steps may be slightly different.

In CUCM

This is a two-step process:

1. Create a background music phone service.

2. Subscribe the phones you want to play background music on to the background music

service.

Create Background Music Service

1. Navigate to CUCM > Device > Device Settings > Phone Service.

2. Click Add New.


Field Input

Service Name Enter a descriptive name of your choice.

ASCII Service

Name

Enter a descriptive name of your choice. It can be the same as

Service Name.

Service URL Enter the background music service URL from SA-Announce:

http://10.10.4.250/SA-Announce/PhoneServices/

BackgroundMusic.aspx

Service Category Select XML Service

Service Type Select Standard IP Phone Service

4. Check Enable.

5. Click Save.




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Subscribe Individual Phones to Background Music Service

1. Navigate to CUCM > Device > Phone.

2. Search for and select the phone.

3. From the Related Links drop-down list, select Subscribe/Unsubscribe Services, andclick Go.

(Hint: Related Links is in the upper right corner of the CUCM screen.)

A separate, new window opens.

4. From the Select a Service drop-down list, select Background Music.


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5. Click Next.

Window updates.

6. Click Subscribe.

Subscribe Phones to Backgound Music via Bulk Administration

The process for bulk service subscription happens via the template assigned to the phone.

Consult your CUCM documentation on how to use this functionality.

Cisco IP PhonesRemind your end users of how to stop/start background music on their phone when a call is

received.


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ShoreTel

You have two options for configuring background music:

Phone Button Option – Create a phone application and assign it to your ShoreTel phones.

This options allows you to assign background music to a phone button that end users press

to play background music.

Note: The 420 phone does not support this option. All other phone models supported by

SA-Announce do.

Phone Home Screen Option – Edit each phone model's custom configuration file to add

SA-Announce as a trusted server and enter the URL for the browser home page. This

option requires end users to press Mute+Option to access the home screen and then press

the designated key to start background music.

Note: The 655 phone does not support this option. All other phone models supported by

SA-Announce do.

Note: The configurations provided below are for ShoreTel Connect. If you are using ShoreTel

Director, the steps may be slightly different.

Phone Button OptionNote: Use Phone Home Screen Option for 420 phones.

There are two basic steps:

Create a phone application that points to the background music URL.

Assign that phone application to the phones you want to have background music.

Create Phone Application1. In ShoreTel Connect, navigate to Telephones > Phone Applications.

2. Click New.

3. Enter the desired Name and URL in the format http://xx.xx.xx.xx/SA-Announce/PhoneServices/PhoneServices.aspx

where xx.xx.xx.xx is the SA-Announce server IP address.

4. Click Save.


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Assign Phone Application1. Navigate to Users > Programmable Buttons.

2. Select a user's phone.

3. On the IP Phones tab, configure an available line as follows:

Select Telephony from the # drop-down list.

Select Phone Application from the b drop-down list. (This selection causes the Target

drop-down list to display.)

Enter a descriptive Long Label and a Short Label.

Select the phone application you created from the Target drop-down list.

4. Click Save.

Repeat these steps for each user's IP phone for which you want background music available.


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Verify Background Music on Phones1. Press the Background Music Application button.

2. Press the Background Music option to start playing music; press again to stop playing

music.

Phone Home Screen OptionNote: Use Phone Button Option for 655 phones.

1. On the ShoreTel Connect/Director server, navigate to the appropriate c:\inetpub\ftproot in

Windows Explorer.

400 series phones are located in c:\inetput\ftproot\phoneconfig

all other phones are lociated in c:\inetput\ftproot

ShoreTel IP Phones Custom File Name

265 s36custom.txt

420 custom_IP420.txt

480 custom_IP480.txt

480g custom_IP480g.txt

485g custom_IP485g.txt

560 s6custom.txt

560g s6gcustom.txt

565g s6ccustom.txt

2. Edit the two entries below, where xx.xx.xx.xx is the SA-Announce server IP address:

Trusted Servers xx.xx.xx.xx

BrowserHome http://xx.xx.xx.xx/SA-Announce/PhoneServices/PhoneServices.aspx

3. Save the files.

4. Reboot the phones.

Verify Background Music on Phones1. Press the Mute and Options buttons within two seconds of each other.

2. Press the number key associated to background music.

3. Press the Stop soft key or speaker button to stop the background music.

4. Press the Exit soft key to exit the menu.

Note: If you press Exit before stopping the background music, the background music

continues to play.

Press the speaker button to disconnect from the background music.

Avaya Consult your Avaya Call Manager documentation for how to set up background music service.

Remind your end users of how to stop/start background music on their phone when a call is

received.


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5.3 Contact Closures

The Paging Relay has two different types of contact closure connections.

Relay Contact Closure – Used to send a trigger from an SA-Announce Emergency Alert group

to the Paging Relay to close doors and windows, and turn on lights and sirens.

Use Cases

A fire emergency alert is sent, the Paging Relay sends a trigger to close fire doors, turn

on strobe lights, and activate a siren.

Activate a siren for an emergency weather alert.

Sensor Contact Closure – Used to trigger the Paging Relay to play an audio file when an

external switch closes its connection. Can also trigger SA-Announce to send a notification.

Use Cases

A customer comes through the door of your business, a tone plays overhead to alert

staff that a customer is in the building.

A patient wanders into a nursing home hallway late at night. Front desk personnel are

notified.

An employee or student on campus pushes a panic button. Security staff is alerted.

A customer pushes a help button. Notification is sent to the department manager that a

customer is waiting for assistance.

In a nutshell,

Relay contact closures go from SA-Announce > Paging Relay > endpoints.

Sensor contact closures start at endpoints > Paging Relay > (optionally) SA-Announce.

5.3.1 Relay Contact Closure Configuration

The Paging Relay can be configured to send a contact closure signal that can activate any electrical

device that reacts with a simple ‘on switch’. For example, when an Emergency Alert notification is

sent from SA-Announce, the audio can trigger the Paging Relay to send a signal to close fire doors,

lock windows, and turn on strobe lights and sirens.

Endpoints are connected to a bank of relays, one of which is connected to the Paging Relay device.

The SA-Announce notification group tells the Paging Relay device to send a contact closure trigger,

which then propagates through the bank of relays, turning on the endpoints.


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Non-emergency use cases might be:

in a warehouse, lights are turned on to alert staff that they need to pay attention to a notification

being played over the phones.

for integrations with PA systems that require a contact closure to know audio is being sent on aparticular interface and they should play it.

There are three basic steps:

1. Connect the electrical devices to be closed or turned on to one of more connected relays.

2. Connect one of the relays to the Paging Relay device.

3. Configure the appropriate SA-Announce notification groups.

Connect to the Paging Relay

The endpoints to be triggered (doors, windows, lights, sirens, etc.) each have some sort of

electronic settings. These electronic settings are connected to one or more relays throughout the

building. The relays are all connected together, and one of those relays connects to Pins 6 & 7 in

the back of the Paging Relay device.

Important: Consult the manufacturer documentation for the proper amperage and VDC for

the endpoints you are connecting to the Paging Relay. Connecting them improperly can

damage the Paging Relay device.

An open state means the switch is open, which means the relay action is off. When the switch isclosed, the relay action is on.

For example:


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Normal state:

Endpoint Normal State Switch Relay Action

Doors Open

Open OffWindows Unlocked

Lights Off

Sirens Off

Emergency Alert notification sent:

Endpoint Emergency State Switch Relay Action

Doors Closed

Closed OnWindows Locked

Lights On

Sirens On


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All Clear notification sent to return to normal state:

Endpoint Normal State Switch Relay Action

Doors Open

Open OffWindows Unlocked

Lights Off

Sirens Off

Relay Action is set in the SA-Announce notification group.


Typically, there is no configuration for the Paging Relay. Contact closure is configured at the

notification group level in SA-Announce. This provides more control over the circumstance in

which a contact closure is triggered.

There is a Relay Settings section in the Paging Relay interface > Device Config screen:

However, be aware that when enabled, the settings here are global and override the SA-Announce

notification group settings that this Paging Relay is associated with. Therefore, typically, the Relay

Settings here are left disabled. The Relay Settings here are used for those customers who have

a high-end model analog audio amplifier that requires an on switch in order to turn on the input

port. (Note: Most amplifiers do not have this requirement.) See Analog / IP Integration.

Configure SA-Announce

In an emergency situation, there will be an initial alert notification that plays an audio for the

emergency situation at hand and turns the contact closures on (which triggers closing doors,

locking windows, etc.). A second "all clear" notification is sent when the emergency is over, which

turns the contact closures back off.

Turn Contact Closures On1. Navigate to SA-Announce > Groups > Create/Edit Groups > Paging Relays.

2. From the Select Group to Edit drop-down list, select the appropriate SA-Announce

group.


If the Paging Relay device is in the Selected column, click on it.

If the Paging Relay device is in the Available column, click on it and click to

move it to the Selected column.

4. From the Relay Action drop-down list, select On.


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For emergency scenarios, leave the On Seconds field blank. This allows the relay

action to remain on until a second "all clear" notification is sent to turn them off.

For non-emergency scenarios, such as turning on a light to alert staff that they need to

pay attention to a notification, enter the number of seconds the relay is to remain on.

This action automatically sets the relay action back to off at the end of the time period

specified so a second notification to turn the relay action off is not necessary.

6. Click Set Options.

Turn Contact Closures Back Off1. Navigate to SA-Announce > Groups > Create/Edit Groups > Paging Relays.

2. From the Select Group to Edit drop-down list, select the appropriate Emergency Alert

"all clear" group.


If the Paging Relay device you configured above is in the Selected column, click on it.

If the Paging Relay device you configured above is in the Available column, click on it

and click to move it to the Selected column.

4. From the Relay Action drop-down list, select Off.

5. Leave the On Seconds field blank.

6. Click Set Options.


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5.3.2 Sensor Contact Closures Use Cases

You can configure the Paging Relay to play a locally stored audio file, an SA-Announce notification, or

play both a local audio file and a notification when triggered by a sensor. For example, when you walk

through the door at a store, an infrared sensor is triggered that causes a tone to play on an overhead

analog speaker system. This tone comes from an audio file stored on the Paging Relay device. No

SA-Announce configuration is required.

We highly recommend reading through the use cases provided here first, so you have an

understanding of what to configure.

Note: Already familiar with use cases and configuration? Jump to the Sensor Contact Closure

Configuration topic.

Sensor Contact Closure Use Cases

Sensor configuration varies depending on the use case. Here are few scenarios to get you started.

Scenario 1: Someone comes through the door of your business, a tone plays over analog

overhead speakers to alert staff that a customer is in the building.

1. You'll have some sort of motion detector that detects when someone has crossed the

entrance threshold.

2. Connect your analog speakers to your paging amplifier, which is then connected to the

Paging Relay device using the Line Out jack or 600 Ohm connectors. (See Analog / IP

Integration.)

3. Connect the motion detector to the Paging Relay device using Pins 1 & 2. (See Sensor

Contact Closure Configuration.)

4. Enable Play Audio Locally. (See Sensor Contact Closure Configuration.)

5. Upload the audio file the Paging Relay will play. (See Sensor Contact Closure

Configuration.)

Note: Sensor Multicast Audio Address and Sensor Multicast Audio Port are prepopulated by

default. Because scenario 1 uses an analog speaker, these settings are not used and are

ignored.

Threshold is crossed.

Motion detector detects movement through doorway, which closes Pins 1 & 2 on the

Paging Relay device.

When Pins 1 & 2 are closed, Paging Relay's local Sensor Triggered audio file plays over

the analog overhead speaker.


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If your business has more than one entrance and you want a tone to play over all of them, you

could:

1. Connect the motion detectors and speakers together using a bank of relays. Connect

one of those relays to the Paging Relay device. The same audio file is played any time

any of the configured entrances are crossed.

2. Use a Paging Relay device for each entrance so that each one has its own tone to let

staff know which entrance the customer came through.

Scenario 2: A patient wanders into a nursing home hallway late at night. A notification is played

over an IP speaker at the front desk.

1. You'll have some sort of motion detector that detects when someone is in the hallway.

2. Connect the motion detector to the Paging Relay device using Pins 1 & 2. (See Sensor


3. Enable Play Audio via Multicast. (See Sensor Contact Closure Configuration.)

4. Enter a multicast IP address and port number for the IP speaker to listen for. (See Sensor


5. Upload the audio file the Paging Relay will play. (See Sensor Contact Closure

Configuration.)


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6. Configure the IP speaker to listen to the multicast IP address and port number configured.

Motion detector detects movement in hallway, which closes Pins 1 & 2 on Paging Relay

device.

When Paging Relay device Pins 1 & 2 are closed, local Sensor Triggered audio file plays a

message on an overhead IP speaker at the Front Desk.

Scenario 3: A customer pushes a help button. Notification is sent to the department manager

that a customer is waiting for assistance.

1. Connect help button to Pins 1 & 2 on the Paging Relay device. (See Sensor Contact

Closure Configuration.)

2. Add the Paging Relay and department manager phone to the SA-Announce Emergency

Alert group that will send the notification alert. (See Sensor Contact Closure Configuration.)

3. In SA-Announce > Settings > IP Endpoint Setup, set the GP Input 0 > Activate: to the group

the Paging Relay was added to in step 2 above. (See Sensor Contact Closure

Configuration.)


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Help button is pressed, which closes Pins 1 & 2 on the Paging Relay device.

When Paging Relay device Pins 1 & 2 are closed, SA-Announce picks up the request,

which triggers a notification to the department manager's phone.

Notes: In Scenario 3, neither Play Audio Locally nor Play Audio via Multicast are enabled.

Sensor Multicast Audio Address and Sensor Multicast Audio Port are prepopulated by

default. Since a speaker is not used in this scenario, these settings are not needed and are

ignored.

A Paging Relay device is needed for each help button in order to know the location, so

personnel know which department to go to.

Scenario 4 – Sensor and Relay Contact Closures Combined: An employee or student

on campus pushes a panic button. Security staff is notified and a strobe light is turned on.

1. Connect the panic button to Pins 1 & 2 on the Paging Relay device. (See Sensor Contact


2. Connect the strobe light to Pins 6 & 7 on the Paging Relay device. (See Relay Contact


3. Add the Paging Relay to the SA-Announce Emergency Alert group that will turn on the

strobe light. (See Relay Contact Closure Configuration.)

4. Add the Paging Relay and Security desk phone to the SA-Announce Emergency Alert group

that will send the notification to the Security desk phone. (See Sensor Contact Closure

Configuration.)

5. In SA-Announce > Settings > IP Endpoint Setup, set the GP Input 0 > Activate to the group

the Paging Relay was added to in step 3 above. (See Sensor Contact Closure


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Configuration.)

Panic button is pressed, which closes Pins 1 & 2 on the Paging Relay device.

When Paging Relay device Pins 1 & 2 are closed, SA-Announce picks up the request,

which triggers an Emergency Alert notification to the specified Security desk phone and

closes Pins 6 & 7 on the Paging Relay device.

When Paging Relay device Pins 6 & 7 are closed, the strobe light is on.

Notes: In Scenario 4, neither Play Audio Locally nor Play Audio via Multicast are enabled.

Sensor Multicast Audio Address and Sensor Multicast Audio Port are prepopulated by

default. Since a speaker is not used in this scenario, these settings are not needed and are

ignored.

A Paging Relay device is needed for each panic button in order to know the location, so

security officers know where to go.

5.3.2.1 Sensor Contact Closure Configurations


1. Connect the electrical devices to the Paging Relay device that will send the trigger.

2. Configure Sensor Triggered Settings in the Paging Relay interface.

3. Connect speakers, if needed, to the Paging Relay device.

4. Configure where the audio file will come from:

Upload an audio file to the Paging Relay device.

Configure SA-Announce to send a notification.


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Connecting to the Paging Relay

The endpoint sensor (infrared light, motion detector, help button, etc.) is connected to Pins 1 & 2

on the back of the Paging Relay. If more than one endpoint sensor is needed, connect them

through a bank of relays. Connect one of those relays to the Paging Relay. Note: Whether you

can connect multiple endpoint sensors depends on the sensor contact closure use case. See

Sensor Contact Closures Use Cases.

Important: Pins 1 and 2 are dry, meaning there can be no current supplied from a device

connected to them.

The normal state of Pins 1 & 2 are open. When an external sensor closes the switch, a trigger is

sent to close Pins 1 & 2, which triggers a Paging Relay function, such as playing a local audio file

on an overhead speaker.

Configuring the Sensor TriggersNote: How you configure the Sensor Triggered Settings depends on the sensor contact closure use

case. See Sensor Contact Closure Use Cases

1. Navigate to Paging Relay > Sensor.

2. Check Play Audio Locally to play audio over an analog speaker. Plays the audio file stored

locally on the Paging Relay device over an analog speaker.

3. Check Play Audio via Multicast to play audio over IP speakers. Plays the audio file stored

locally on the Paging Relay device over an IP speaker.

4. (Optional) Enter a different unique multicast IP address and port number for the IP speaker to

listen for. Typically, the default address (230.30.30.32) and port number (20484) are used.

If you choose to set these fields:

Sensor Multicast Audio Address. Range = 224.0.0.0 – 239.255.255.255. (Note: Use an IP

address that is also in an acceptable range per your phone system Call Manager.)

Sensor Multicast Port number. Range = even value between 20480 – 32768.

You choose a unique address and port number, within the designated range, to use.

(Reminder: A unique address and port number is also assigned when configuring Remote

Site Failover, Background Music, MoH, and Night Ringer features.)

Make note of the IP address and port number. You'll need them to configure IP speakers.


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When a sensor is triggered, an HTTP request is sent to a Web handler. The sensor Web handler

in SA-Announce is always listening for HTTP requests. If the Paging relay belongs to a notification

group, SA-Announce sends that notification to the endpoint(s) connected to the Paging Relay.

Upload Audio FileNote: If your sensor contact closure use case only includes playing an SA-Announce notification,

skip this step. Whether or not you need this step depends on the sensor contact closure use case.

See Sensor Contact Closure Use Cases.

Audio file specifications:

File Type = RIFF (little endian) data, WAV audio, or Microsoft PCM

Parameters = 16 bit resolution, mono, 8000Hz sampling frequency

1. Navigate to Paging Relay > Audio Files.

2. Scroll down to Sensor Triggered.

3. Click Choose File and select audio file to upload for the Paging Relay to use.

4. Click Save.


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Speakers

IP Speakers


Sensor Multicast Audio Address and Sensor Multicast Audio Port you configured in the Paging

Relay > Device Config > Sensor Trigger Settings to the IP Speaker so the speaker knows

what IP address to listen for.


have a different brand of IP Speaker, consult your speaker documentation for instructions.

Analog Speakers



Configure SA-Announce

Note: If your sensor contact closure use case only includes playing a local audio file, skip this step.

Whether or not you need this step depends on the sensor contact closure use case. See Sensor

Contact Closure Use Cases.

Add to Notification GroupAdd the Paging Relay to the SA-Announce Emergency Alert notification group that will send the

audio file for the sensor triggered. This may be an existing group or you may need to create a new

group. See SA-Announce Configurations > Add to Notification Groups. Important: The Group

Type must be Emergency Alert in order to utilize the GPIO functionality that you must set in the

next step below.

Set GPIO to Activate Notification Group1. Navigate to Settings > IP Endpoint Setup.

2. From the GP Input 0 > Activate drop-down list, select the notification group you just added

the Paging Relay to.

Settings are automatically saved.


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5.4 Night Ringer Configuration

The Paging Relay can be configured to send a loud tone to an outside or overhead speaker to alert

staff that another line is being called.

Use CasesLarge warehouses where staff may not be close enough to hear the phone ring.

Outside areas where staff may not be near the phone, such as garden centers.

After hours when staff may be working in a back room.

Phone line and Nightringer line are both configured in your Call Manager to share the same line.

Paging Relay has Nightringer enabled and is configured with the shared line number.

Customer calls primary line, which rings Nightringer line at the same time.

When the Paging Relay receives the Nightringer line call, it plays its locally stored Night

Ring audio file over the speaker connected to the Paging Relay device.


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1. Configure your Call Manager to share the primary line with a Nightringer line.

2. Configure Nightringer Settings in the Paging Relay interface.

3. Upload your own Night Ring audio file, if desired, or you can just use the default.

4. Configure the outdoor or overhead speaker to the Paging Relay device.

Configure Call Manager

Configure the Paging Relay device as a 3rd-party SIP device in your phone system Call Manager.

For CUCM, refer to the CyberData article for details. (Note: this document is for older CUCM

versions, but the steps are basically the same for the new versions as well.) ShoreTel and Avaya

customers, please consult your Call Manager documentation.

Note: If you are utilizing both the Remote Site Failover (SIP Settings configuration) and

Nightringer Paging Relay features, use the Advanced SIP phone configuration in your Call

Manager so that multiple lines can be configured.

Configure Nightringer Settings

1. Navigate to Paging Relay > Device Config > Nightringer Settings section.

2. Check Enable Nightringer.


Nightringer

SettingsDefault Details

This section configures the Paging Relay to listen for the second phone line.

SIP Server 0.0.0.0 Add the SIP Server address xx.xx.xx.xx. SIP server is your

Call Manager.

Remote SIP Port 5060 Typically left at default. 5060 is the default Remote SIP Port.

Limited to five characters.

Note: This is the same Port number assigned during the

Remote Site Failover configuration.

Local SIP Port 5062 Typically left at default. 5062 is the Local SIP standard port.

Limited to five characters ranging from 2000 to 65535.

Important: This must be a unique Port number from the one

assigned during the Remote Site Failover configuration.

Outbound Proxy empty Set if Outbound Proxy exists in the environment. When

present, it is commonly a numeric IP address in dotted

decimal notations or the Fully Qualified Domain Name FQDN).

Limited to 255 characters

Outbound Proxy

Port

0 Set if Outbound Proxy Port exists in the environment. Limited

to 5 characters ranging from 1 to 65535.

User ID empty Limited to 64 alphanumeric characters. This is the shared

phone line.

Authenticate ID empty Limited to 64 alphanumeric characters. This is your Call

http://www.cyberdata.net/support/server/documentation/930219D_Connecting_to_Cisco_Call_Manager_as_SIP_Endpoint.pdf


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Nightringer

SettingsDefault Details

Manager User ID.

Authenticate

Password

empty Limited to 64 alphanumeric characters. This is the password

associated with your Call Manager User ID.

Re-Registration

Interval (in sec.)

360 Set as desired.

This section configures what the Paging Relay does when it gets a call.

Nightringer

Multicast Audio

Output Address

230.40.40.

41

Typically the default value is used. If you choose to set this

field, enter a unique multicast IP address in the range of

224.0.0.0 – 239.255.255.255.

Note: Use an IP address that is also in an acceptable range

per your phone system Call Manager.

Nightringer

Multicast Audio

Output Port

21482 Typically the default value is used. If you choose to set this

field, enter a unique port number that is an even value between

20480 – 32768.

Reminder: A unique address and port number is also

assigned when configuring Remote Site Failover, Background

Music, MoH, and Sensor Contact Closure features.

Play Nightringer

via Line-Out

unchecke

d

Check if you are using your existing analog PA system.

Upload Audio File

Audio file specifications:

File Type = RIFF (little endian) data, WAVE audio, or Microsoft PCM


1. Navigate to Paging Relay > Audio Files.

2. Scroll down to Night Ring.

3. Click Choose File an select audio file to upload for the Paging Relay to use.

4. Click Save.


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Configure Speakers

IP Speakers


Nightringer Multicast Audio Output Address and Nightringer Multicast Audio Output Port you

configured in the Paging Relay > Device Config > Nightringer Settings to the IP Speaker so

the speaker knows what IP address to listen for.


have a different brand IP Speaker, consult your speaker documentation for instructions.

Analog Speakers



5.5 Configuring IP Speakers

IP Speakers can be used:

to play background music

in conjunction with sensor contact closures

in conjunction with the night ringer feature

for direct paging

Note: The following instructions are for speakers running Syn-Apps firmware. If your IP speaker is

not covered below, consult the manufacturer documentation on how to configure multicast in your

speaker.

Which speaker are you configuring?

Advanced Network Devices (A.N.D.)

Algo

Atlas

CyberData

Advanced Network Devices (A.N.D.)

1. Launch a browser, navigate to http://xx.xx.xx.xx where xx.xx.xx.xx is the speaker IP

address, and log in to the speaker user interface.

2. Click Device Settings, and then click Misc.

3. In the Permanent Streams section, set the Priority, Latency, Volume, and Audio Channel

as desired.

4. Enter the IP:Port = Multicast Address:Multicast Port you configured for the Paging Relay >

Device Config > Line-in Settings. For example: 239.5.5.5:20480.

5. (Optional) Enter a Source IP as desired, or leave blank.


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6. Click Save Permanent Stream Changes at the bottom of the screen.

Algo



2. Click Basic Settings, and then click Multicast.

3. In the Multicast Mode section, click Slave/Receiver.

4. In the Multicast Slave/Receiver Settings section, check the desired zones.

5. In the Zone Definition section, enter the IP:Port for the zone you selected where IP:Port =

Multicast Address:Multicast Port you configured for the Paging Relay > Device Config >

Line-in Settings. For example: 239.5.5.5:20480.

6. Click Save at the bottom of the screen.

Atlas Although the Atlas user interface has a settings screen, there are some known issues with it.

Therefore, Atlas speakers must be configured in an XML file.

Note: If you are using the Paging Relay in a standalone environment (without SA-Announce), use

the Atlas IP Speaker in Standalone Environment instructions instead.

1. Create a virtual directory on your web server called ipspeaker and point it to where the

IPSpeaker.xml file resides on the SA-Announce server – C:\Program Files (x86)\Syn-Apps

\SA-Announce.

2. Open the IPSpeaker.xml file on the SA-Announce server.

3. Append the following element:

<IPSpeakerConfiguration>

<PermanentStreams>

<Channel stream="230.90.90.90"

port="21000" priority="99" volume="4" />

</PermanentStreams>

</IPSpeakerConfiguration>

Attribute Values

Channel

stream

The Multicast Address you configured for the Paging Relay > Device Config

> Line-in Settings.

port The Multicast Port you configured for the Paging Relay > Device Config >

Line-in Settings.

priority Set a priority between 1-100. 1 is the highest priority.

volume Set a volume between 1-13. 13 is the loudest.

4. Save the file.

5. Reboot the speaker.


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You should now see the permanent file setting listed on the Speaker Status screen in the

multicast streams section.

CyberDataOptional: You may want to update your speaker firmware to the most current Syn-Apps version

before beginning. See Update IP Speaker Firmware for instructions on updating the IP Speaker

firmware.



Login credentials:

Username = admin

Password = admin

2. Click Multicast Config.

3. Check Enable Multicast Operation.


Address = Device Config > Line-in Settings > Multicast Address you configured for the

Paging Relay.

Port = Device Config > Line-in Settings > Multicast Port you configured for the Paging

Relay.


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Multicast Group Name = Descriptive name of your choice.

5. Click Save and then Reboot.

5.5.1 Atlas IP Speaker in Standalone Environment

Note: If you are using the Paging Relay with SA-Announce, use the Configuring IP Speakers > Atlas

instructions instead.

1. Create an XML file here – http://{WebServerIPaddress}/ipspeaker/IPSpeaker.xml – with the

following element:

<IPSpeakerConfiguration>

<PermanentStreams>

<Channel stream="230.90.90.90"

port="21000" priority="99" volume="4" />

</PermanentStreams>

</IPSpeakerConfiguration>

Attribute Value

Channel

stream

The Multicast Address you configured for the Paging Relay > Device Config >

Line-in Settings.

port The Multicast Port you configured for the Paging Relay > Device Config > Line-

in Settings.

priority Set a priority between 1-100. 1 is the highest priority.

volume Set a volume between 1-13. 13 is the loudest.

Note: On a windows web server, the XML file can be moved to: C:\intpub\wwwroot\ipspeaker

\IPSeaker.xml.

2. Save the file.

3. Reboot the speaker.

4. Verify on the Speaker Configuration screen that the file is being retrieved.

http://{WebServerIPaddress}/ipspeaker/IPSpeaker.xml


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You should now see the permanent file setting listed on the Speaker Status screen in the multicast

streams section.


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5.6 Analog / IP Integration

The Paging Relay can integrate with your existing analog PA system, or be used with a temporary PA

system to broadcast announcements at an event.

Uses CasesAllows SA-Announce to utilize the speakers during a notification so the page can

simultaneously go across phones and speakers.

Allows the Paging Relay to utilize the speakers in the event WAN connection to SA-

Announce is down, if your Paging Relay is set up for failover. See Remote Site Failover.

Paging Relay connected to outdoor speakers can broadcast announcements at a

marathon, street fair, or outdoor concert.

Note: Analog integration works with single-zone paging only. If your company requires multi-zone

paging, contact Syn-Apps Technical Support from our web site.



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1. Connect the Paging Relay and Paging Amplifier devices to each other.

2. Configure Paging Relay.

3. Configure SA-Announce.

Connect Paging Relay and Paging Amplifier

There are two methods for connecting your existing PA systems with a Paging Relay device in that

location.

utilizing the 600 ohm connectors

utilizing the Line Out jack

600 ohm Connector

The 600 ohm connectors provide balanced professional quality output. Some analog audio

amplifiers use the 600 ohm Audio Output connection method exclusively; while others provide

both the 600 ohm connector and RCA-style line out connectors.

Connect the 600 ohm cable from the audio amplifier to the back of the Paging Relay device.


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Note: If you have a high-end model analog audio amplifier that requires an on switch in order

to turn on the input port, do the following addition steps.

1. Connect the audio amplifier Fault Sense Input (Common) to Pin 1 and Fault Sense

(Sense) to Pin 2 in the back of the Paging Relay Device.

2. Configure the Paging Relay > Device Config > Relay Settings section:

Check Close Relay During Notification Audio.

If you are playing background music over your speakers, check Close Relay During

Line-in/Line-out Loopback.

These Paging Relay settings are global, meaning they override any Relay Action settings

configured for the SA-Announce notification groups this Paging Relay is associated with. If

you are also implementing contact and/or sensor closures, we highly recommend contacting

Syn-Apps Technical Support to understand how enabling Relay Settings in the Paging Relay

will affect Relay Action settings in the SA-Announce notification groups.

Line Out Integration

To integrate an analog overhead system that does not contain a 600 ohm connector with thePaging Relay, the Line Out jack on the back of the Paging Relay device is utilized. Thismethod provides a quick and easy setup option valid for a single zone configuration.



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Plug one end of an RCA coax cable into the Line Out jack on the back of the Paging Relay and

the other end into an RCA Line In jack on the analog audio amplifier. This connection provides

an Hi-Z or 10k ohm standard / unbalanced audio signal to the amplifier.


Note: If you configured the Paging Relay to play background music, you've already completed this

step as part of Music Configuration.


2. Check Enable Loopback to Line-out.

3. Click Save at the bottom of the screen.

SA-Announce Configurations

Note: If you are configuring a feature that does not require an SA-Announce notification, skip this

section. For example, if you are configuring the Paging Relay to play a tone when a customer walks

through the door of your business, that can be done with just the Paging Relay. See Sensor Contact

Closure Configuration for more info. Another scenario is using the Paging Relay for live audio paging


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directly to IP phones and speakers.


1. Add your analog speakers to the appropriate External notification groups. Follow the

instructions in the SA-Announce User Guide > Notification Group Configuration > External

section.

2. Create External Dialers. Follow the instructions in the SA-Announce User Guide > External

Phone Integration section.

3. If you did not already enable Line Out when you added the Paging Relay to the SA-Announce

group(s) when you initially setup the Paging Relay device, you'll need to go back and do this

now. See SA-Announce Configurations in this guide.

5.7 Standalone Environment

SA-Announce Lite is embedded in the Paging Relay firmware, therefore standard SA-Announce

licensing applies. Please contact [email protected] for more information.

There are two standalone environments:

Paging Relay without SA-Announce but with Call Manager

Paging Relay alone, without Call Manager or SA-Announce

Paging Relay without SA-Announce

The Paging Relay can be used with your Call Manager without SA-Announce being present. In this

scenario, you use direct paging to your Cisco IP phones instead of relying on notifications from SA-

Announce. Most of the Paging Relay features are available without SA-Announce.

Music on Hold (MoH) - The Paging Relay device simply provides the method for making the

music available. The Call Manager sends the command to the phone to actually play the music.

Background Music - Background music can be configured to play over speakers, but not IP

phones. SA-Announce is required to utilize the background music service created in your Call

Manager.

Analog / IP Integration - Use your existing PA system to play background music, for direct

paging, to play an audio file stored on the Paging Relay device to overhead speakers (sensor

contact closure and night ringer features).

Relay Contact Closures - Using this feature without SA-Announce requires using our Paging

Relay API to send the relay action. Contact Syn-Apps Technical Support from our web site for

more information.

Sensor Contact Closures - There are many use case scenarios that don't incorporate an SA-

Announce notification. For example, play an audio file, stored on the Paging Relay, when a

customer enters your business.

Direct Paging - You can directly page up to 500 Cisco IP phones. To set up Direct Paging, you

need to do one of the following:

o Go through an SRST or CME router. Follow the steps for Remote Site Failover.

https://www.syn-apps.com/downloads/Install-Guides/SA-Announce%20Cisco%20User%20Guide.pdf

https://www.syn-apps.com/downloads/Install-Guides/SA-Announce%20Cisco%20User%20Guide.pdf

mailto:[email protected]



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o Register the Paging Relay directly to your Call Manager. Follow the steps for Direct Call

Manager Registration.

Night Ringer - Play an audio file, stored on the Paging Relay device, on an overhead IP and/or

analog speakers to notify staff that a caller is on the line.

Paging Relay Alone

The Paging Relay can still be used even if you don't have a Call Manager or SA-Announce.

You can:

page to IP speakers and analog PA speakers using SIP Peer-to-Peer dialing to the Paging

Relay. Contact Syn-Apps Technical Support from our web site for more information.

play background music over speakers. Follow the Play Background Music Over Speakers

instructions.

play an audio file over speakers, triggered by a sensor contact closure. See Play Audio File on

Sensor Contact Closure for more information.

use the Paging Relay API to store and play audio files. Contact Syn-Apps Technical Supportfrom our web site for more information.

5.7.1 Direct Call Manager Registration

To use Direct Paging, there are three areas of configuration:

1. Directly register the Paging Relay with your Call Manager.

2. Configure Paging Relay Interface > SIP Settings and Paging Relay Interface > IP Phones.

3. Configure your phone Call Manager to off-load authentication to the Paging Relay. Important:This requires the phones to be reset. Consider scheduling this change during a maintenance

window.

Register to Call Manager

The basic steps are:

1. Create a user in Call Manager > User Management > End User.




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3. Associate the phone to the user.

4. Obtain the SIP Station KeepAlive Interval value in Call Manager. You'll need this value when

you configure the Paging Relay.


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There are two steps to configuring the Paging Relay:

1. Configure the SIP settings.

2. Configure the IP phones to receive pages.

Configure SIP Settings1. Navigate to Paging Relay > Device Config > SIP Settings.

2. Check Enable SIP Operation.


Important: The Re-registration Interval must match the SIP Station Keep Alive value in

CUCM.

Additional configurations:

Field Description

Remote SIP Port 5060 is the default standard SIP port.

Local SIP Port 5060 is the default standard SIP port.

Outbound Proxy Set if Proxy exists in the environment.

Outbound Proxy Port Set if Proxy exists in the environment.

SIP Multicast Audio

Output Address

230.30.30.31 is the default multicast address used to stream

audio to the desired endpoints (IP phones, IP speakers,

etc.).

If assigning an address, it must be within the multicast range

224.0.0.0 – 239.255.255.255. Consult your IP speaker

manufacturer documentation to locate the address for the

multicast group section.

SIP Multicast Audio

Output Port

20482 is the default multicast port used with multicast

Output Address.

If assigning a port number, it must be even value in the range

20480 – 32768. Consult your IP speaker manufacturer


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Field Description

documentation to locate the port for the multicast group

section.

Play SIP Calls via Line-Out Check to enable paging audio to play through

the Line Out jack, if connected to the Paging Relay device.

the 600 Ohm connectors, if configured on the Paging

Relay device.

(See Analog / IP Integration to configure these.)


Populate Phones ListFollow the instructions provided in Direct Paging.

Configuration to Off-load Authentication Process to Paging Relay

Next, you must configure the Authentication URL to off-load the authentication process from your

phone system Call Manager to the Paging Relay. If your phone system Call Manager fails over to

SRST mode, the SA-Announce Authentication URL still remains listed in the Call Manager.

Note: The configurations provided below are for a Cisco Unified Call Manager (CUCM) version

10. If you are using an older version of CUCM, the steps may be slightly different. If you are

using a ShoreTel or Avaya Call Manager, please consult your system documentation.

You can configure each phone individually or use the CUCM Bulk Administration.

Set Authentication URL on Individual Phones in CUCM1. Navigate to CUCM > Device > Phone.

2. Search for the specific phone, and then click on the Device Name link to open the

phone's configuration screen.

3. In the External Data Locations Information section, enter the Paging Relay IP address

(for example: http://{PagingRelayIPaddress}/cgi-bin/SAAnnounceLite/authenticate.cgi) in

the Authentication Server and Secure Authentication URL fields.

4. Click Save, and then Apply Config. Note: This may reboot the phone. Verify phone is not

in use prior to clicking Apply Config.


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Set Authentication URL via Bulk Administration in CUCM

Important: This requires the phones to be reset. Consider scheduling this change during a

maintenance window.

1. Navigate to CUCM > Bulk Administration > Phones > Update Phones > Query.

2. Search for desired phones.

3. Click Next.

4. In the Logout/Reset/Restart section, do one of the following:

If all the phones in the search results list are NOT currently in use, click Reset

Phones. All of the phones displayed in the previous search results screen are reset.

If ANY of the phones in the search results list ARE currently in use, click Don't Reset/

Restart phones/Apply Config.

5. In the External Data Locations Information section, enable the following fields and

enter the Paging Relay IP address (for example: http://{PagingRelayIPaddress}/cgi-bin/

SAAnnounceLite/authenticate.cgi):

Authentication Server

Secure Authentication URL


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6. In the Job Information section, do one of the following:

If you chose Reset phones in step 4, click Run Immediately.

If you chose Don't Reset/Restart phones/Apply Config in step 4, click Run Later.

(Don't forget to schedule the job on the Job Scheduler screen. Consult your Call

Manager documentation on how to do this.)

7. Click Submit.

5.7.2 Play Background Music Over Speakers

Using the Paging Relay to play background music over speakers is pretty easy to setup:

1. Connect your music device to the Paging Relay.


3. Configure your speakers.

Important: The following configurations must be done for EACH remote Paging Relay device. If you

have more than one Paging Relay device at the same locale, only one device is configured for music.


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Connect Music Device

Connect whatever device you'll use to play music to the back of the Paging Relay device in the

Line In jack using a standard audio coax cable with an RCA plug.



2. Check Enable Multicast.

3. (Optional) Enter a Multicast Address and Multicast Port number. Typically, the default

address (230.30.30.30) and port number (20480) are used. If you choose to set these

fields:

Multicast Address range = 224.0.0.0 – 239.255.255.255.

Multicast Port number range = even value between 20480 – 32768.

Choose a unique address and port number, within the designated range, to use.

Make note of the IP address and port number. You'll need them when you configure your

IP speakers.

4. Check Enable Loopback to Line-out. (loopback = loop through)

5. (Optional) Check Stop Multicast during Line-In Silence to stop sending multicast packets

when there is no music. If music stops playing, multicast packets continue to be sent. The

silence is simply treated as a blank packet. If there's a chance your music source may get

interrupted and you need to conserve network bandwidth, enabled this feature to stop

multicast when nothing is coming through the Line-In jack. (Note: Typically, this feature is

not used.)


The Paging Relay plays the audio locally and the endpoints listen for the audio at the specified

Multicast address and port number.


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Configure Speakers

If you only have IP speakers, follow the Configuring IP Speakers instructions.

If you also have an existing PA system that you want to play background music over, follow the

Analog / IP Integration instructions.

5.7.3 Play Audio File on Sensor Contact Closure

You can use the Paging Relay to play a locally stored audio file triggered by a sensor contact

closure.

For example:

A bell tone can play on an overhead speaker when a customer walks through the door.

A message can play on an overhead speaker at a nurses station when patients are detected in

the hallway at night.

Review Sensor Contact Closures scenarios 1 and 2 for more details.

Then, follow the Sensor Contact Closure Configurations instructions, but skip the Configuring SA-

Announce section. All the other sections apply.

GeneralFunctions

Part

6


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6 General Functions

There are several general functions you may find useful:

Autoprovisioning – The Paging Relay can be configured to pull in configuration settings defined by

an XML file hosted on a remote TFTP or HTTP server. Custom settings override existing Paging

Relay settings.

Backup/Restore Custom Configurations – Some companies simply use the Paging Relay unicast

to multicast functionality, so the default Paging Relay configurations are just fine. Other companies

take advantage of the additional features the Paging Relay offers. Here's how you can back up those

configurations in case you ever need to restore them.

Standard Syslog for Monitoring – Three levels of standard system logging is provided.

Updating Firmware - Use this screen to update your Paging Relay device firmware or to confirm the

current version being used.

6.1 Audio Files

Note: Resetting the Paging Relay device back to factory defaults does not reset the audio files back

to the defaults.

To reset all audio files back to defaults, click Restore Default Audio Files at the bottom of the

screen.

To reset an individual audio file back to the default, click Delete for that file.

The following audio files are used by the Paging Relay device to provide an audio output over an

attached speaker of the device's IP address.

0-9

Dot

Your IP Address is

Similarly, the Rebooting and Restoring Default audio files provided are used by the device.

Unless you are customizing these files into another language, you don't want to change these default

files.

The files you may want to change are:

Sensor Triggered - See Sensor Contact Closure Configuration.

Night Ring - See Night Ringer Configuration.

General Functions 91

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Audio files uploaded must meet these specifications:

File Type = RIFF (little endian) data, WAV audio, or Microsoft PCM


6.2 Autoprovisioning

The Paging Relay can be configured to pull in configuration settings defined by an XML file hosted on

a remote TFTP or HTTP server. Custom settings override existing Paging Relay settings.

Note: Contact Syn-Apps Technical Support from our web site for Autoprovisioning configuration

assistance.

Autoprovisioning is enabled by default. However, the XML configuration file is not created. Therefore,

you see (Autoprovisioning Failed) on the Paging Relay Interface. You can simply ignore this, which is

what most do, or you can disable autoprovisioning on the Autoprov screen.

6.3 Backup/Restore Custom Configurations

Some companies simply use the Paging Relay unicast to multicast functionality, so the default

Paging Relay configurations are just fine. Other companies take advantage of the additional features

the Paging Relay offers. Here's how you can back up those configurations in case you ever need to

restore them.

Backup Configurations

1. Click Home.

2. Click Export Configuration in the Import/Export Settings section.

An export_configuration.xml file is exported to the downloads folder of the machine your on. (For

example: this would be the Downloads folder if you're on a desktop computer.)



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Restore Configurations

1. Click Home.

2. Click Choose File and select the export_configuration.xml file you previously exported.

3. Click Import Configuration.

4. Click Reboot for the configurations to be applied.

If you need to return to the default configurations, see Reset Paging Relay to Factory Defaults.

6.4 Standard Syslog for Monitoring

This functionality is disabled by default.

This is standard Syslog output, using the standard Syslog default port of 514.

Each company determines what Syslog Server to use. Enter the IP Address of your Syslog Server.


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6.5 Update Paging Relay Device Firmware

Use the Firmware screen to:

identify your current firmware version

update your firmware

Identify Firmware

Update Firmware

1. Download the current firmware version from the Syn-Apps site > Documents & Downloads >

Hardware section.



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2. Click Choose File and select the file you downloaded in step 1.

3. Click Submit.

6.6 Update IP Speaker Firmware

Note: The following instructions are for Cyberdata speakers running Syn-Apps firmware. Consult

your speaker manufacturer documentation for instructions on how to enable multicast.


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To upgrade your IP speaker to the most current Syn-Apps firmware:

1. Download the latest Syn-Apps Ceiling Speaker firmware from Syn-Apps site > Support >

Documents & Downloads > Hardware section.

2. Unzip the file to the desktop.

3. Launch a browser, navigate to http://xx.xx.xx.xx where xx.xx.xx.xx is the speaker IP address,

and log in to the speaker user interface.

Login credentials:

Username = admin

Password = admin

4. Click Update Firmware.

5. Browse to the downloaded firmware on the desktop.

6. Click Upgrade.

Speaker automatically reboots after the upgrade.

Note: Some DHCP Servers may give the speaker a new IP address.

6.7 Miscellaneous Settings

There are a couple of Paging Relay configurations that are seldom used by customers but are here if

you need them.

Multicast TTL

TTL = time to live

This is the number of network routers (or hops) packets can travel through before being dropped.

When left at the default value of 255, packets can travel through an indefinite number of routers. For

example, changing the value to 0 means that packets only travel to the Paging Relay switch and any

device directly connected to the Paging Relay device. Typically, customers do not change the default

value.

However, should you desire to define the network area packets can travel through,

1. Navigate to Device Config > Misc Settings.

2. Enter the number of routers (or hops).

3. Click Save.

Custom HTTP Response

This field is used with custom applications created through our API commands.

{RESPONSE} must be included in the custom HTTP Response.

Device Config > Custom HTTP Response is typically not used by customers.

Please contact Syn-Apps Technical Support from our web site if you are interested in our API.




Troubleshooting

Part

7

Troubleshooting 97

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7 Troubleshooting

For help and support, first consult our Knowledge Base webpage (https://www.syn-apps.com/

resources/knowledge-base) to find articles pertaining to current Paging Relay issues. You may want

to identify your device model number and firmware beforehand. See Identifying Your Device.

For help and support from Syn-Apps, the most efficient method is to use the Prepare Report featurein SA-Announce. This method automatically opens a Support ticket that includes all the pertinentsoftware information Support needs to begin troubleshooting.

https://www.syn-apps.com/resources/knowledge-base


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Alternate methods of contacting Syn-Apps Support:contact Syn-Apps Technical Support from our web site

email us directly at [email protected]

call 1-866-664-6071 and select option 2

https://www.syn-apps.com/resources/request-support

mailto:[email protected]

Troubleshooting 99

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7.1 Identifying Your Device

Identifying the Serial Number, Model Number, and MAC Address.

Method Description

Paging Relay User

Interface

Navigate to the Paging Relay's User Interface > Home screen. The

serial number and MAC Address are located in the Current Settings

section. You cannot get the model number from the interface. That's on

the sticker on the bottom of the device.


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Method Description

Paging Relay Sticker Refer to the sticker on the bottom of the Paging Relay to obtain the Model

Number and MAC Address.

7.2 Reset Paging Relay to Factory Defaults

If you have made a lot of configuration changes and are having trouble with your system, it may be

easiest to resolve any issues by reverting back to the factory defaults. Use a small object such as a

paper clip to press and hold for 30 seconds the RTFM (Reset Test Function Management) button on

the back of the device.

Troubleshooting 101

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Or from the Paging Relay interface > Device Config screen by clicking Reset to Factory

Defaults at the bottom.

Factory Defaults

Note: RTFM does not reset the audio files back to the defaults. That can be done from the Audio

Files screen.

2812 N NorwalkSuite 112

Mesa, AZ 85215Phone: (866) 664-6071

Fax: (866) [email protected]