page 1 page table title base description base 11 q.1 do ... · a games console( e.g. 373 239 134...

Page Table Title Base Description Base 1 1 Q.1 Do you PERSONALLY use any of the following devices? Base: All adults UK 1868

9 2 Q.2 Which of the following do you have in your home? Base: All adults UK 1868

17 3 Q.6A Thinking about the following issues related to your home landline phone, please tell me whether they have happened to you personally in the last 4 weeks?

Base: All adults UK 1868

27 4 Q.6A Thinking about the following issues related to your home landline phone, please tell me whether they have happened to you personally in the last 4 weeks?

Base: All who have landline phone 1102

37 5 Q.7Ai What do you usually do when you receive these recorded message calls on your landline?

Base: All that have received recorded messages on their landline

288

42 6 Q.7Aii In the last 4 weeks, which of the following types of recorded message have you received on your landline?

Base: All that have listened to recorded messages on their landline

79

47 7 Q.6B Thinking about the following issues related to your mobile phone, please tell me whether they have happened to you personally in the last 4 weeks.


58 8 Q.6B Thinking about the following issues related to your mobile phone, please tell me whether they have happened to you personally in the last 4 weeks.

Base: All who have a mobile phone 1705

69 9 Q.7Bi You said you have received a call with a recorded message on your mobile phone. What do you usually do when you receive these recorded message calls on your mobile phone?

Base: All that have received recorded messages on their mobile

239

74 10 Q.7Bii In the last 4 weeks, which of the following types of recorded message have you received on your mobile phone?

Base: All that have listened to recorded messages on their mobile

46

79 11 Q.6A\6B Types of unsolicited calls experienced on landline or mobile phone


87 12 Q.6A\6B Types of unsolicited calls experienced on landline or mobile phone

Base: All who have a landline or mobile phone

1813

94 13 Q.7Ai\7Bi Response to recorded message on landline or mobile phone


Page Table Title Base Description Base 99 14 Q.7Ai\7Bi Response to recorded message on landline or mobile

phoneBase: All who have received a recorded message on either their mobile or landline

466

104 15 Q.7Aii\7Bii Types of recorded messages experienced on landline or mobile phone


111 16 Q.7Aii\7Bii Types of recorded messages experienced on landline or mobile phone

Base: All that have listened to recorded message on their landline or mobile

115

116 17 Q.TV Base: All adults UK 1868

118 18 Q.INTERNET Base: All adults UK 1868

119 19 Q. Breaks x Breaks Base: All adults UK 1868

Table 1

SOCIAL GRADEAGEGENDERDEC2C1AB35+16-3475+65-7455-6445-5435-4425-3416-24FemaleMaleTotal(o)(n)(m)(l)(k)(j)(i)(h)(g)(f)(e)(d)(c)(b)(a)52645951636713385302363092552662723162149619071868Unweighted Base55138654738412596091632032912963053482619639051868Weighted Base

341300456325868553371132092432683172377027201422A Smartphone (e.g.62%78%o83%no84%no69%hi91%fghik22%56%i72%hi82%ghik88%ghik91%fghik91%fghik73%80%b76%IPhone, Blackberry, HTC,

etc)75395129153402733472917221810984193A mobile phone (not a14%lm10%9%7%12%cdej7%17%cdefj16%cdefj16%cdefj10%6%6%7%11%9%10%Smartphone) with

internet access783027271421952362121121458775162A mobile phone without14%lmn8%5%7%11%cdefj3%32%cdefgh18%cdefg7%cj7%cj4%4%2%9%8%9%internet access

jkjk157183249206545250307613914615416287421373795A tablet (e.g. iPad,28%47%o45%o54%mo43%ci41%i19%38%i48%chi49%chij50%chijk47%chi33%i44%41%43%Samsung Galaxy)696613211126011723357956677244163214377A desktop computer12%17%24%no29%no21%i19%14%17%27%cfhij19%22%i21%17%17%24%b20%

k20119135126361439134791531601872091835134931006A laptop or netbook36%50%o64%no69%no49%hi64%fghik21%39%i53%hi54%hi61%hik60%hik70%dfghi53%54%54%

k1828665912843818284431271611061170An e- reader (e.g.3%7%o12%no15%no10%ij7%5%9%9%15%cdhijk10%i8%6%11%a7%9%Kindle, Kobo)

76891179014922416115577105119134239373A games console( e.g.14%23%o21%o23%o12%ghi37%efghi*3%i4%i18%ghik25%ghik30%fghik46%defgh14%26%b20%Xbox 360, PS3, Nintendo

kijkWii)182231132460--14192436374683A portable gaming device3%6%6%3%2%h10%fghik--*1%6%fghik7%fghik14%defghi4%5%4%(e.g. SonyPSP\Vita,

kNintendo DS)SUMMARY CODES

48336051436811345911131782702862873392518828431725ANY MOBILE PHONE88%93%o94%o96%o90%i97%ghik69%88%i92%i97%ghik94%hik98%eghik96%hik92%93%92%

4103344953511008582641432522672823332498007901590ANY MOBILE WITH INTERNET74%87%o90%o91%no80%hi96%fghik39%71%i87%hik90%hik92%ghik96%fghik95%fghik83%87%b85%ACCESS

Page 1Consumer Complaints Study - Wave 32 (QS1029 - 200703)

Q.1 Do you PERSONALLY use any of the following devices?Base: All adults UK

Fieldwork : 15/01/2020 - 21/01/2020 (Week 03)Proportions/Means: Columns Tested (5% risk level) - a/b - c/d/e/f/g/h/i/j/k - l/m/n/o

Table 1


300283449330875486601312222262372702166956661362ANY COMPUTER INC. TABLET54%73%o82%no86%no69%i80%hik37%65%i76%hik76%hik78%hik78%hik83%hik72%74%73%

238219396302729426501001851812122301965755791154ANY COMPUTER EXC. TABLET43%57%o72%no78%no58%hi70%fhik31%49%i63%hi61%hi70%fhik66%hik75%dfghi60%64%62%

k82921269015323716125679109128145245390ANY GAMING DEVICE15%24%o23%o23%o12%ghi39%defgh*3%i4%i19%ghik26%ghik31%fghik49%defgh15%27%b21%

ikijk49837052937511706011241862762892963432589078651771ANY DEVICE90%96%o97%o97%o93%i99%ghik76%92%i95%i97%hik97%hik99%ghik99%ghik94%96%95%

4514115751391611641-433376None8%lmn4%2%1%6%cdefj*24%cdefgh8%cdefg4%cdj2%cj1%j*-4%4%4%

jkj8184147115254314721Don't know1%*1%1%1%1%1%*2%1%2%1%1%1%1%1%




Table 1

CHILDREN INCOUNTRYAREAHOUSEHOLDWORKING STATUSMARITAL STATUS

Widow\DMarriedivorced\Living

NorthernNot\SeparaasIrelandWalesScotlandEnglandRuralUrbanNoneAnyworkingWorkingtedSinglemarriedTotal

(m)(l)(k)(j)(i)(h)(g)(f)(e)(d)(c)(b)(a)607922115085321336138848097789129048210961868Unweighted Base43*93*159157351313551341527863100525653310791868Weighted Base

2965117121138910339604615348871354388491422A Smartphone (e.g.67%70%73%77%76%76%72%87%g62%88%e53%82%c79%c76%IPhone, Blackberry, HTC,

etc)610141635713615637120743843113193A mobile phone (not a

15%11%9%10%11%10%12%f7%14%d7%15%b8%10%10%Smartphone) withinternet access

41622120431181352712339473382162A mobile phone without9%17%j14%j8%8%9%10%f5%14%d4%18%ab6%8%9%internet access

19416866622656951927630748879178538795A tablet (e.g. iPad,45%44%43%42%44%42%39%52%g36%49%e31%33%50%bc43%Samsung Galaxy)119313251022752701071512264798232377A desktop computer3%20%m20%m21%m20%20%20%20%17%22%e18%18%22%20%

214295848274732687319395611902916251006A laptop or netbook48%45%60%l54%53%54%51%61%g46%61%e35%55%c58%c54%

58301276110911655561151624131170An e- reader (e.g.11%9%19%jl8%12%h8%9%10%6%11%e6%4%12%bc9%Kindle, Kobo)4144231210227119817512724611149213373A games console( e.g.

10%15%26%jlm20%20%20%15%33%g15%24%e4%28%ac20%c20%Xbox 360, PS3, NintendoWii)

131366265740442955-414383A portable gaming device2%4%8%j4%5%4%3%8%g3%5%e-8%ac4%c4%(e.g. SonyPSP\Vita,

Nintendo DS)SUMMARY CODES

398614814514791246121850775397221449710141725ANY MOBILE PHONE92%93%93%92%93%92%91%96%g87%97%e84%93%c94%c92%

35741271354439115111004906449461704739461590ANY MOBILE WITH INTERNET83%79%80%86%k86%85%82%93%g75%94%e67%89%c88%c85%ACCESS



Fieldwork : 15/01/2020 - 21/01/2020 (Week 03)Proportions/Means: Columns Tested (5% risk level) - a/b/c - d/e - f/g - h/i - j/k/l/m* small base

Table 1





276312011513839799414205558071373798451362ANY COMPUTER INC. TABLET63%68%76%73%75%72%70%80%g64%80%e54%71%c78%bc73%

21471029853228337983574636911133337081154ANY COMPUTER EXC. TABLET48%50%64%lm63%lm63%61%59%68%g54%69%e44%62%c66%c62%

5144332810728320918113525511158221390ANY GAMING DEVICE13%15%27%jlm21%21%21%16%34%g16%25%e4%30%ac20%c21%

398715214934921280125751578598622750910351771ANY DEVICE92%94%96%95%96%94%94%98%g91%98%e89%95%c96%c95%

36660215672468829173176None8%6%4%4%4%4%5%f1%8%d1%11%ab3%3%4%

---211191281011-81321Don't know---1%*1%i1%2%1%1%-1%1%1%




Table 1

TENUREGOVERNMENT REGIONSYorkshire

Rent\OtheOwn\MortNorthernSouthSouthEast ofWestEastand TheNorthNorthrgageIrelandScotlandWalesWestEastLondonEnglandMidlandsMidlandsHumberWestEastTotal

(n)(m)(l)(k)(j)(i)(h)(g)(f)(e)(d)(c)(b)(a)83010386022179160233199199165136146190801868Unweighted Base863100543*15993*17325923721316612814517676*1868Weighted Base

6747472911765131223164181113109111118611422A Smartphone (e.g.78%74%67%73%70%76%86%bcegij69%85%begijk68%85%begjkl77%67%79%76%IPhone, Blackberry, HTC,

klletc)81113614101812281831713297193A mobile phone (not a9%11%15%dh9%11%11%h5%12%h8%18%cdfhk5%9%17%dfhk9%10%Smartphone) with

internet access738842216199141012818245162A mobile phone without9%9%9%14%defgh17%defgh11%fh4%6%5%7%6%13%fgh13%dfgh7%9%internet access

31448119684170133751027553616136795A tablet (e.g. iPad,36%48%n45%43%g44%40%51%bgi32%48%bg45%g42%42%35%48%g43%Samsung Galaxy)

13024713119335051593723253612377A desktop computer15%25%n3%20%l20%l19%l19%l22%l27%acl22%l18%l17%l21%l15%l20%

4375692195428815812212978806889351006A laptop or netbook51%57%n48%60%acej45%51%61%abcej52%61%acej47%63%abcej47%51%46%54%

451265308192113221671794170An e- reader (e.g.5%13%n11%19%abdef9%11%8%5%10%10%5%12%bg5%5%9%Kindle, Kobo)

ghij20516844214415132363031393021373A games console( e.g.24%m17%10%26%bfgjl15%24%gl20%14%17%18%25%gl27%bfgjl17%28%gl20%Xbox 360, PS3, Nintendo

Wii)51321133114978976583A portable gaming device6%m3%2%8%bfgh4%6%h2%4%3%5%7%h5%3%6%h4%(e.g. SonyPSP\Vita,


8049213914886157243200207152120135168701725ANY MOBILE PHONE93%92%92%93%g93%91%94%g84%97%egi92%94%g93%g96%g92%92%

7468443512774144235191198140114121145651590ANY MOBILE WITH INTERNET86%84%83%80%79%83%91%bgjk81%93%bcegij84%89%gk83%83%86%85%ACCESS

kl



Fieldwork : 15/01/2020 - 21/01/2020 (Week 03)Proportions/Means: Columns Tested (5% risk level) - a/b/c/d/e/f/g/h/i/j/k/l - m/n* small base

Table 1




587775271206311821515217512397101121491362ANY COMPUTER INC. TABLET68%77%n63%76%g68%68%83%abcegi64%82%abcgij74%76%g70%69%64%73%

jll4936622110247104182141155958881102371154ANY COMPUTER EXC. TABLET57%66%n48%64%ajl50%60%70%abcegj60%73%abcegi57%69%acejl56%58%48%62%

ljl21817254314465135373134393422390ANY GAMING DEVICE25%m17%13%27%fgjl15%26%g20%15%17%18%26%g27%fgjl19%29%fgjl21%

8219503915287161251207210159121140170721771ANY DEVICE95%95%92%96%g94%93%97%g88%98%gijl96%g95%g97%g97%g95%95%

36413661191227653476None4%4%8%bf4%f6%f6%f3%5%f1%4%5%f3%2%5%f4%

615---*-171---2-21Don't know1%1%---*-7%abcdefh1%---1%-1%

ijk




Table 1

INTERNET ACCESSQ.1\2 PHONES OWNInternet

access via amobile phone\

tablet usingNone of thesea mobile

\ Don'tOther type ofnetwork (e.g.InternetInternetaccess theinternet3G \ 4Gaccess ataccess atMobile &

internetaccessaccess)workhomeLandline onlyMobile onlyLandlineLandlineMobile (any)Total(j)(i)(h)(g)(f)(e)(d)(c)(b)(a)

22813211663771585108711994110217051868Unweighted Base1791311243430163386*767958104517251868Weighted Base

2811710994001354-65776476414221422A Smartphone (e.g.16%89%j88%fj93%fhj83%j-86%bce80%be73%e82%be76%IPhone, Blackberry, HTC,

etc)27159227159-73121121193193A mobile phone (not a15%fgh12%7%6%10%gh-9%e13%e12%e11%e10%Smartphone) with

internet access666471094-59103103162162A mobile phone without37%fghi5%4%2%6%gh-8%e11%e10%e9%e9%internet access6566242387789302478487779795A tablet (e.g. iPad,3%43%j50%j55%fij48%j11%39%e50%ade47%de45%de43%Samsung Galaxy)4302741213729155209219365377A desktop computer2%23%j22%j28%fhj23%j11%20%e22%e21%e21%e20%

796787309989154195585729771006A laptop or netbook4%73%fhj63%j72%fhj61%j17%55%e58%e55%e57%e54%

21713662168164105107169170An e- reader (e.g.1%13%j11%j14%fj10%j2%8%e11%e10%e10%e9%Kindle, Kobo)4423171393697168194201362373A games console( e.g.2%32%fj25%j32%fhj23%j8%22%e20%e19%e21%e20%Xbox 360, PS3, Nintendo

Wii)12079358114241428283A portable gaming device*15%fghj6%j8%fj5%j1%5%4%4%5%4%(e.g. SonyPSP\Vita,


12113011974231556-76795895817251725ANY MOBILE PHONE68%99%fj96%j98%fj95%j-100%be100%be92%e100%be92%



Fieldwork : 15/01/2020 - 21/01/2020 (Week 03)Proportions/Means: Columns Tested (5% risk level) - a/b/c/d/e - f/g/h/i/j* small base

Table 1







5512811704191489-71887287215901590ANY MOBILE WITH INTERNET31%98%fj94%fj97%fhj91%j-94%be91%be83%e92%be85%ACCESS15108102537313282855476379113171362ANY COMPUTER INC. TABLET8%83%j82%j87%fj81%j32%72%e80%bde76%e76%de73%

1110188034011332448163665911161154ANY COMPUTER EXC. TABLET6%77%j71%j79%fhj69%j28%63%e66%e63%e65%e62%

5493321423847178202209380390ANY GAMING DEVICE3%37%fhj27%j33%fhj23%j8%23%e21%e20%e22%e21%

123130121342616002876795898617251771ANY DEVICE69%99%j98%j99%j98%j32%100%be100%be94%e100%be95%

5311321952--52-76None30%fghi1%1%*1%61%abcd--5%acd-4%

3-173146--6-21Don't know2%-1%1%1%7%abcd--1%ac-1%




Table 2


289225299232799246131153185164166148975405041045Landline phone52%58%55%60%o63%cdefj40%80%cdefg75%cdefg64%cdej55%cdj54%cdj43%37%56%56%56%

jkjk3693375143681025563681592472632893202438147741588Fixed broadband internet67%88%o94%no96%no81%i93%ghik41%78%i85%i89%hik95%fghik92%ghik93%ghik84%86%85%access - through either

a phone line or cableservice that you pay amonthly subscription feefor. If you have it thedevices in your home caneitherconnect to the internetwirelessly (WiFi) orthrough a directconnection to a modem orrouter.

10192907223212215355860647746179175354Mobile broadband from a18%24%m16%19%18%i20%i9%17%i20%i20%i21%i22%i17%i19%19%19%mobile network -

connecting via a USBstick or dongle, orbuilt in connectivity ina laptop, netbook, ortablet computer with adata cardSUMMARY CODES

48336051436811345911131782702862873392518828431725ANY MOBILE PHONE88%93%o94%o96%o90%i97%ghik69%88%i92%i97%ghik94%hik98%eghik96%hik92%93%92%

12331171444411-81118NONE2%lm1%**1%j*3%cdej2%cdej1%1%**-1%1%1%

47336553737511655851451842702732943372499138371750ANY SERVICE86%95%o98%no98%o93%96%fghik89%91%93%92%96%fhik97%fghik95%i95%93%94%

53838354538312426081591982882923043472619568941850ANY SERVICE (INC.98%99%100%o100%o99%100%hik97%98%99%99%100%hi100%hi100%hi99%99%99%MOBILE)


Q.2 Which of the following do you have in your home?Base: All adults UK


Table 2


SERVICES HAVE235151237144415351264394126127193158393374767MOBILE NOT LANDLINE43%39%43%38%33%hi58%efghi16%21%32%hi42%ghik42%ghik56%efghi60%efghi41%41%41%

kkk4116219806431894524513586LANDLINE NOT MOBILE7%lmn4%4%2%6%cdefj1%27%cdefgh9%cdefg3%dj1%2%1%1%5%4%5%

jkj2482092782237192408713517616016114694489469958LANDLINE AND MOBILE45%54%o51%58%mo57%cdj39%53%cdj67%cdefi60%cdj54%cdj53%cdj42%36%51%52%51%

jk52437653537712155971571962792902923422559338781811LANDLINE OR MOBILE95%97%98%o98%o96%98%96%97%96%98%96%98%98%97%97%97%

78201099423191922241211135068118None14%lmn5%m2%2%7%dej4%11%cdej9%dej7%dj8%dej4%3%5%5%7%6%

2.0542.4162.4482.5072.2342.3111.9982.3782.3492.1202.3762.4141.9872.2892.2052.251Av number of services(inc mobile)

0.9100.8580.7390.8260.8960.8180.6940.9760.9900.9100.8700.8090.7770.8460.9170.879Standard Deviation0.0050.0080.0070.0180.0030.0090.0060.0120.0210.0150.0160.0110.0360.0040.0050.002Error Variance




Table 2





33701128303307157383074915541802356291045Landline phone76%j75%j70%j53%64%h53%55%58%57%55%70%ab44%58%b56%

31771341345446114210815066519371534479871588Fixed broadband internet73%83%84%86%m87%84%81%96%g75%93%e60%84%c91%bc85%access - through either


-17363018327124910516019441108205354Mobile broadband from a-19%m22%m19%m16%20%19%20%18%19%16%20%19%19%mobile network -


398614814514791246121850775397221449710141725ANY MOBILE PHONE92%93%93%92%93%92%91%96%g87%97%e84%93%c94%c92%

--*1831618-162310518NONE--*1%1%1%1%f-2%d*1%2%a*1%

388915114734911259123251878596522748110421750ANY SERVICE88%95%95%94%96%h93%92%98%g91%96%e89%90%97%bc94%

4393158155551113391322527846100325252310741850ANY SERVICE (INC.100%100%100%99%99%99%99%100%g98%100%e99%98%100%b99%MOBILE)




Table 2





SERVICES HAVE10214768917559255720933842868276423767MOBILE NOT LANDLINE24%23%29%44%klm34%44%i42%40%39%43%27%52%ac39%c41%

3510682561788761034143886LANDLINE NOT MOBILE8%6%6%4%5%4%6%f2%9%d1%13%ab3%4%5%

2965102763304654660298415544146221591958LANDLINE AND MOBILE68%j70%j64%j48%59%h48%49%57%g48%54%e57%b41%55%b51%

439215815195041307129551682998224851110521811LANDLINE OR MOBILE100%98%100%j97%98%96%97%98%96%98%97%96%97%97%

558100229510897840295237118None12%5%5%6%4%7%i8%f2%9%d4%11%a10%a3%6%

1.7772.2382.1212.2812.3372.2212.1692.5542.1362.4172.0442.1452.4262.251Av number of services(inc mobile)

0.7660.9050.8790.8790.8700.8810.8900.7680.8700.8670.8540.9660.8000.879Standard Deviation0.0370.0410.0190.0020.0070.0030.0020.0080.0030.0060.0070.0090.0030.002Error Variance




Table 2




37367233112701071788210989657890311045Landline phone43%67%n76%abcde70%abcde75%abcdef62%ag69%abcdef35%51%g54%g51%g54%g51%g41%56%

fgfggig6998893113477155230192196132117116147611588Fixed broadband internet81%88%n73%84%83%89%cel89%cegl81%92%abcegj79%92%abcegk80%83%79%85%access - through either

klla phone line or cableservice that you pay amonthly subscription feefor. If you have it thedevices in your home caneitherconnect to the internetwirelessly (WiFi) orthrough a directconnection to a modem orrouter.

171183-3617262038114531437412354Mobile broadband from a20%18%-22%fhl19%fhl15%fhl8%l16%fhl5%27%fghil24%fhl30%afghil42%acdefg16%fhl19%mobile network -

hijklconnecting via a USBstick or dongle, orbuilt in connectivity ina laptop, netbook, ortablet computer with adata cardSUMMARY CODES

8049213914886157243200207152120135168701725ANY MOBILE PHONE93%92%92%93%g93%91%94%g84%97%egi92%94%g93%g96%g92%92%

109-*-2-722-31118NONE1%1%-*-1%-3%hk1%1%-2%h*1%1%

7799713815189162252208200154126132167721750ANY SERVICE90%97%n88%95%g95%94%97%cegl88%94%g93%99%cefgil91%95%g94%94%

8539974315893171259229212164128141175761850ANY SERVICE (INC.99%99%100%100%g100%99%100%cg97%99%99%100%98%100%99%99%MOBILE)




Table 2




SERVICES HAVE46530210472160811291026862638143767MOBILE NOT LANDLINE54%m30%24%29%23%35%31%55%ehijkl48%hijkl41%jkl48%hijkl43%hjkl46%hijkl57%ehijkl41%

3453310510171245763486LANDLINE NOT MOBILE4%5%8%bf6%bf6%6%6%bf5%2%3%5%4%2%6%5%

339620291026597162711058458728727958LANDLINE AND MOBILE39%62%n68%abcde64%abcde70%abcdef56%ag62%abcdef30%49%ag50%ag45%g50%g50%ag35%51%

fgfggg8379744315892167259212211158126141171751811LANDLINE OR MOBILE97%97%100%g100%eg98%g96%g100%abcegi89%99%eg95%99%g97%g97%g98%g97%

843458511729131211385118None10%m3%12%dh5%5%6%d3%12%bdfhk6%d7%dh1%9%dh5%6%6%

2.0712.4791.7772.1212.2382.3812.5302.0512.0082.2132.7562.0522.4522.3322.251Av number of services(inc mobile)

0.8960.8020.7660.8790.9050.6990.6910.9450.7780.7750.9120.9430.9530.9250.879Standard Deviation0.0040.0040.0370.0190.0410.0150.0140.0170.0210.0150.0330.0250.0190.0390.002Error Variance




Table 2







1185464124791786-95810459581045Landline phone66%fhi41%52%i58%i56%hi100%ad-100%ad100%ad56%d56%

22120115442015573962988592415141588Fixed broadband internet12%92%j93%j98%hij95%hj45%82%e92%abde88%de88%de85%access - through either


826266923324121221225341354Mobile broadband from a4%20%j21%j21%j20%j5%16%e23%de21%de20%de19%mobile network -


12113011974231556-76795895817251725ANY MOBILE PHONE68%99%fj96%j98%fj95%j-100%be100%be92%e100%be92%

11-614-----18NONE6%fghi-***-----1%

1261241195422159686667958104516261750ANY SERVICE70%94%j96%j98%ij98%hij100%ad87%100%ad100%ad94%d94%




Table 2







1691311237429162986767958104517251850ANY SERVICE (INC.94%100%j100%j100%j100%j100%100%100%100%100%99%MOBILE)

SERVICES HAVE5077572178677-767--767767MOBILE NOT LANDLINE28%59%fghj46%fj41%j41%j-100%abce--44%bce41%

4711523786--86-86LANDLINE NOT MOBILE26%fghi1%1%*2%g100%abcd--8%acd-5%

7153626246879--958958958958LANDLINE AND MOBILE39%40%50%ij57%hij54%ij--100%abde92%ade56%de51%

1681311213425159486767958104517251811LANDLINE OR MOBILE94%100%j98%j99%j98%j100%100%100%100%100%97%

53748937-99--99118None30%fghi6%fg4%f2%2%-13%abce--6%bce6%

1.7552.2902.2782.4772.596-1.6962.8422.8422.251d2.251Av number of services(inc mobile)

0.6800.9640.8890.7090.801-0.6300.7040.7040.8790.879Standard Deviation0.0030.0660.0060.0140.003-0.0020.0020.0020.0020.002Error Variance




Table 3


423954401571827344525271368096175Receiving a silent call8%10%10%11%12%cdj3%16%cdefj17%cdefj15%cdefj8%cdj9%cdj4%2%8%11%9%- this means the person

answering the call hearssilence, if a recordedmessage was heard,please do not count thisas a silent call.

786184652533645606939402510145143288Receiving a "live sales\14%16%15%17%20%cdefj6%28%cdefjk29%cdefj24%cdefj13%cdj13%cdj7%4%15%16%15%marketing call" - this

kis where there is a realperson at the end of theline who tries to sellyou something.For example, how to savemoney on your energybill, or invites you tomake a compensationclaim, such as for anaccident or paymentprotection insurancemis-selling

515688612273031556235431712131125256Receiving a call with a9%15%o16%o16%o18%cdfj5%19%cdfj27%cdefi21%cdefj12%cdj14%cdj5%5%14%14%14%'recorded message'. That

jkis when you answer yourlandline phone you heara recorded messagerather than someone onthe end of the line.

4788251486341-121426Some other type of call1%2%1%2%2%dj*3%cdj4%cdefj2%cdj1%1%*-1%2%1%that you didn't want or

ask for - for example amarket research callSUMMARY CODES

523959451643136343340211813105901951 TYPE EXPERIENCED10%10%11%12%13%cdej5%22%cdefgj17%cdej11%cdj13%cdej7%5%5%11%10%10%

k


Q.6A Thinking about the following issues related to your home landline phone, please tell me whether they have happened to you personally in the last 4 weeks?Base: All adults UK


Table 3


152529318911122419141910257431002 TYPES EXPERIENCED3%6%o5%8%o7%cdj2%7%cdj12%cdefgj7%cdj5%cj6%cj3%1%6%5%5%

k302337211001015233311186447641113 TYPES EXPERIENCED5%6%7%6%8%cdfj2%9%cdfj11%cdefj11%cdefj4%6%cdj2%2%5%7%6%

12215-113----2354 TYPES EXPERIENCED*****-*1%1%j----***

9888127983585264838865583419211199410ANY UNSOLICITED CALLS18%23%23%o25%o28%cdefj9%39%cdefjk41%cdefg30%cdefj22%cdj19%cdj10%7%22%22%22%(LANDLINE)

jk4532984212879015561001202032312473142427527051458None82%lm77%77%75%72%hi91%efghi61%59%70%h78%ghik81%ghik90%efghi93%efghi78%78%78%

kkk

1.7811.8551.8501.7771.847f1.6111.6881.894f2.059fij1.5691.946f1.6621.5181.7411.8981.817Av number of issues0.9070.8710.8940.8150.8780.8040.8760.8590.9420.7780.8280.7870.8480.8350.9040.872Standard Deviation0.0080.0060.0060.0060.0020.0140.0080.0060.0120.0100.0130.0210.0450.0030.0040.002Error Variance




Table 3





*13251375711914828102743038107175Receiving a silent call1%14%m16%jm9%m11%9%11%f5%12%d7%12%b7%10%9%- this means the person


2264022193195231571581305648183288Receiving a "live sales\4%28%jm25%jm14%m18%14%17%f11%18%d13%22%b9%17%b15%marketing call" - this

is where there is a realperson at the end of theline who tries to sellyou something.For example, how to savemoney on your energybill, or invites you tomake a compensationclaim, such as for anaccident or paymentprotection insurancemis-selling

3223219994163203531341224052165256Receiving a call with a7%24%jm20%jm13%18%h12%15%f10%16%d12%16%b10%15%b14%'recorded message'. That

is when you answer yourlandline phone you heara recorded messagerather than someone onthe end of the line.

-13228182421411541726Some other type of call-1%2%1%1%1%2%f*2%1%2%1%2%1%that you didn't want or

ask for - for example amarket research call




Table 3





SUMMARY CODES2212215048147148471059039391171951 TYPE EXPERIENCED6%22%jm14%j10%9%11%11%9%12%d9%15%b7%11%b10%

1910803862732747531510751002 TYPES EXPERIENCED1%10%7%5%7%h5%5%5%5%5%6%b2%7%b5%

*718863971981366442126631113 TYPES EXPERIENCED1%7%11%jm5%8%5%7%f3%8%d4%8%5%6%6%

-113235-32-1454 TYPES EXPERIENCED-1%*****-**-***33751318128283323872211897577259410ANY UNSOLICITED CALLS8%40%jm32%jm20%m25%21%24%f17%26%d19%29%b14%24%b22%(LANDLINE)

39561071255385107210184406418161814568201458None92%jkl60%68%80%kl75%79%76%83%g74%81%e71%86%ac76%78%

1.3951.6631.9431.8201.965h1.7501.872f1.6131.8461.7831.7601.8541.8231.817Av number of issues0.7980.8510.9250.8660.8700.8650.8970.7390.8960.8440.8690.9400.8540.872Standard Deviation0.1270.0210.0120.0020.0050.0020.0020.0070.0030.0040.0080.0120.0020.002Error Variance




Table 3




54122*25131329151913615218175Receiving a silent call6%12%n1%16%defgil14%dgl8%11%dl6%9%8%4%10%l12%dl10%l9%- this means the person


832052402625482230269183410288Receiving a "live sales\10%20%n4%25%acdefg28%acdefg14%l18%dgl9%14%l16%dl7%12%19%dgl13%15%marketing call" - this

ililis where there is a realperson at the end of theline who tries to sellyou something.For example, how to savemoney on your energybill, or invites you tomake a compensationclaim, such as for anaccident or paymentprotection insurancemis-selling

671893322220471724267183110256Receiving a call with a8%19%n7%20%dfgil24%cdfgil11%18%dgl7%11%16%dg5%12%17%dg13%14%'recorded message'. That


620-31345-3116126Some other type of call1%2%n-2%1%2%1%2%-2%1%*3%f1%1%that you didn't want or


5713922221232817181410151871951 TYPE EXPERIENCED7%14%n6%14%g22%abcdef13%11%7%8%8%8%11%10%9%10%

ghl




Table 3




257511091419771036951002 TYPES EXPERIENCED3%7%n1%7%10%dfg8%7%3%3%6%3%4%5%7%5%

3377*18742061412271841113 TYPES EXPERIENCED4%8%n1%11%cdgil7%d2%8%dgi3%6%d7%di1%5%10%dgil5%6%

14-11-12---1--54 TYPES EXPERIENCED**-*1%-*1%---*--*

11629535137406733383515294515410ANY UNSOLICITED CALLS13%29%n8%32%cdefgl40%abcdef23%dgl26%dgl14%18%21%dl12%20%26%dgl20%22%(LANDLINE)

ghil7477103910756133193204175131112116130611458None87%m71%92%behij68%60%77%j74%j86%bhijk82%jk79%jk88%behijk80%jk74%j80%j78%

k

1.8111.8201.3951.943i1.6631.5171.904i1.7821.896i1.947i1.4561.7601.992i1.8051.817Av number of issues0.8800.8700.7980.9250.8510.6610.8690.9600.9150.8600.7220.9110.9040.8270.872Standard Deviation0.0060.0020.1270.0120.0210.0100.0110.0320.0220.0190.0330.0240.0150.0360.002Error Variance




Table 3







209973015517-158175158175Receiving a silent call11%7%8%7%9%20%ad-16%ad17%ad9%d9%- this means the person


31151666025424-265288265288Receiving a "live sales\17%12%13%14%16%27%ad-28%ad28%ad15%d15%marketing call" - this


19131555123813-243256243256Receiving a call with a10%10%12%12%15%16%d-25%ade25%ad14%d14%'recorded message'. That


44166222-23262326Some other type of call2%3%1%1%1%3%d-2%d2%ad1%d1%that you didn't want or





Table 3







SUMMARY CODES29101103816321-1751951751951 TYPE EXPERIENCED16%fghi7%9%9%10%24%ad-18%ad19%ad10%d10%

735927937-93100931002 TYPES EXPERIENCED4%3%5%6%6%8%d-10%ad10%ad5%d5%

9563181017-1031111031113 TYPES EXPERIENCED5%4%5%4%6%8%d-11%ad11%ad6%d6%

12414--55554 TYPES EXPERIENCED*2%f***--****

46202368336135-375410375410ANY UNSOLICITED CALLS26%hi16%19%19%22%41%ad-39%ad39%ad22%d22%(LANDLINE)

133111100734712725176758363413501458None74%84%j81%j81%78%59%100%abce61%61%78%bce78%

1.5932.0071.8361.7721.853j1.620-1.8361.8171.8361.817Av number of issues0.8571.0980.8830.8120.8710.819-0.8750.8720.8750.872Standard Deviation0.0120.0520.0030.0090.0020.015-0.0020.0020.0020.002Error Variance




Table 3

Q6A\6B UNSOLICITED CALLS - (4 WEEKS)LiveAny

Mobilesales/AnyunsoliciOtherRecordedLiveLandlinemarketinSilentAnyunsolicited

OthertypeRecordedRecordedmessagesales/LivegcallsunsolicitedcallsOthertype(landlinmessagemessage (landlimarketinsales/(landlinMobileLandline(landlintedcalls(landlintype(landline or (mobile (landline org (phonemarketine orsilentsilente orcalls(landline or

(mobile)e)mobile))ne)mobile)or text)gmobile)callscallsmobile)(mobile)e)mobile)Total(o)(n)(m)(l)(k)(j)(i)(h)(g)(f)(e)(d)(c)(b)(a)

2934592392884664693196601781973286084568751868Unweighted Base32**26**55*2482564454952886561841753176464108721868Weighted Base

5111431131133611271374217517573175175175Receiving a silent call14%41%25%cil12%51%abcfg30%acgil12%44%acfgi21%cil23%cil100%abcdf55%abcf11%43%acfgi20%cil9%- this means the person

ijlmjlmghijklmghijlmjlmanswering the call hearssilence, if a recordedmessage was heard,please do not count thisas a silent call.

710154416817312728828844127137138288288288Receiving a "live sales\22%40%27%18%65%acdfg39%acfil26%l100%abcde44%acfi24%72%acdfg43%acfil21%70%acdfg33%cfil15%marketing call" - this

ijlmfgijklmlmijlmmijlmis where there is a realperson at the end of theline who tries to sellyou something.For example, how to savemoney on your energybill, or invites you tomake a compensationclaim, such as for anaccident or paymentprotection insurancemis-selling

91319592562569516818843131141119256256256Receiving a call with a27%52%36%ci24%100%abcde58%acdf19%58%acdfg29%ci23%75%abcdf44%acfgi18%62%acdfg29%ci14%'recorded message'. That

fghijlmgilmilmghijlmlilmis when you answer yourlandline phone you heara recorded messagerather than someone onthe end of the line.

326262131491013111119262626Some other type of call10%100%47%abcd1%5%cfgil3%2%4%cl2%1%6%acfgil4%cl1%6%acfgij3%1%that you didn't want or

efghijklask for - for example almarket research call



Fieldwork : 15/01/2020 - 21/01/2020 (Week 03)Proportions/Means: Columns Tested (5% risk level) - a/b/c/d/e/f/g/h/i/j/k/l/m/n/o* small base; ** very small base (under 30) ineligible for sig testing

Table 3






SUMMARY CODES2782264696710212292328871951951951 TYPE EXPERIENCED6%26%15%f9%25%cdefgi15%dfl14%f35%acdef19%cdfil5%13%f9%13%f48%acdef22%cdefi10%

jlgijklmghijklmjl1910187879407278174149431001001002 TYPES EXPERIENCED4%33%18%cil7%30%acdfgi18%acfgi8%25%acdfgi12%ci9%23%acdfgi15%cil7%24%acdfgi11%c5%

jlljlljl469261101104410910929107107511111111113 TYPES EXPERIENCED

14%23%17%c11%43%abcdf25%acfgi9%38%abcfgi17%acil16%ci61%abcdf34%acfgi8%27%acfgil13%c6%gijlmljlmghijklmjlm

255-55355-5535554 TYPES EXPERIENCED5%18%9%abcdf-2%cl1%1%2%1%-3%acfgil1%*1%1%*

ghijkl926326625626315428831555175188184410410410ANY UNSOLICITED CALLS

29%100%58%cfil27%100%acdfg59%acfg31%100%acdfg48%cfil30%100%acdfg59%acfg29%100%acdfg47%cfil22%(LANDLINE)ijlmilijlmijlmilijlm

23-23182-182341-341129-129461-4611458None71%-42%behk73%abdeg-41%behk69%abdeg-52%bdehjk70%abdeg-41%behk71%abdeg-53%bdehjk78%

hjkmhjkmhjkmhjkm

2.5832.3392.324abc2.063ab2.217abc2.193abc1.8902.060abc1.988ab2.371abc2.530abc2.468abc1.8391.8171.8171.817Av number of issuesgighigighighijklghijkl





Table 4

SOCIAL GRADEAGEGENDERDEC2C1AB35+16-3475+65-7455-6445-5435-4425-3416-24FemaleMaleTotal(o)(n)(m)(l)(k)(j)(i)(h)(g)(f)(e)(d)(c)(b)(a)290282291239890212188239164149150137755625401102Unweighted Base28922529923279924613115318516416614897*5405041045Weighted Base

423954401571827344525271368096175Receiving a silent call14%17%18%17%20%cdj7%20%cdj22%cdj24%cdj15%j16%cj9%6%15%19%17%- this means the person


786184652533645606939402510145143288Receiving a "live sales\27%27%28%28%32%cdj14%34%cdfj39%cdefj37%cdefj24%cj24%cj17%11%27%28%28%marketing call" - this

kis where there is a realperson at the end of theline who tries to sellyou something.For example, how to savemoney on your energybill, or invites you tomake a compensationclaim, such as for anaccident or paymentprotection insurancemis-selling

515688612273031556235431712131125256Receiving a call with a18%25%o29%o26%o28%cdj12%24%dj36%cdefi34%cdfj21%dj26%cdj12%13%24%25%25%'recorded message'. That

jkis when you answer yourlandline phone you heara recorded messagerather than someone onthe end of the line.

4788251486341-121426Some other type of call1%3%3%3%3%j*3%j5%cdj3%j2%2%1%-2%3%2%that you didn't want or


523959451643136343340211813105901951 TYPE EXPERIENCED18%17%20%19%21%dej13%28%cdegj22%dej18%24%dej13%12%13%20%18%19%

k


Q.6A Thinking about the following issues related to your home landline phone, please tell me whether they have happened to you personally in the last 4 weeks?Base: All who have landline phone

Fieldwork : 15/01/2020 - 21/01/2020 (Week 03)Proportions/Means: Columns Tested (5% risk level) - a/b - c/d/e/f/g/h/i/j/k - l/m/n/o* small base

Table 4

SOCIAL GRADEAGEGENDERDEC2C1AB35+16-3475+65-7455-6445-5435-4425-3416-24FemaleMaleTotal(o)(n)(m)(l)(k)(j)(i)(h)(g)(f)(e)(d)(c)(b)(a)290282291239890212188239164149150137755625401102Unweighted Base28922529923279924613115318516416614897*5405041045Weighted Base

152529318911122419141910257431002 TYPES EXPERIENCED5%11%o10%13%o11%cj5%9%c16%cdfij10%cj9%11%cj6%2%11%8%10%

302337211001015233311186447641113 TYPES EXPERIENCED10%10%12%9%13%cdj4%11%dj15%cdfj18%cdfj7%11%dj4%4%9%13%b11%

12215-113----2354 TYPES EXPERIENCED*1%1%*1%-1%1%2%----*1%*

9888127983585264838865583419211199410ANY UNSOLICITED CALLS34%39%42%o42%45%cdej21%49%cdej54%cdefj48%cdej40%cdj35%cdj23%19%39%39%39%(LANDLINE)

k1911371721354411936770979910711578329305634None66%m61%58%58%55%h79%efghi51%46%52%60%h65%ghik77%efghi81%efghi61%61%61%

kkk

1.7811.8551.8501.7771.847f1.6111.6881.894f2.059fij1.5691.946f1.6621.5181.7411.8981.817Av number of issues0.9070.8710.8940.8150.8780.8040.8760.8590.9420.7780.8280.7870.8480.8350.9040.872Standard Deviation0.0080.0060.0060.0060.0020.0140.0080.0060.0120.0100.0130.0210.0450.0030.0040.002Error Variance



Fieldwork : 15/01/2020 - 21/01/2020 (Week 03)Proportions/Means: Columns Tested (5% risk level) - a/b - c/d/e/f/g/h/i/j/k - l/m/n/o* small base

Table 4





*13251375711914828102743038107175Receiving a silent call1%18%m22%m17%m17%17%20%f9%21%d13%17%16%17%17%- this means the person


2264022193195231571581305648183288Receiving a "live sales\5%37%m36%jm27%m28%27%31%f19%32%d23%31%b21%29%b28%marketing call" - this


3223219994163203531341224052165256Receiving a call with a9%32%m29%m24%m28%23%28%f17%27%22%22%22%26%25%'recorded message'. That


-13228182421411541726Some other type of call-1%2%3%2%3%3%f1%3%2%3%2%3%2%that you didn't want or





Table 4





SUMMARY CODES2212215048147148471059039391171951 TYPE EXPERIENCED7%30%jm20%18%15%21%i20%15%21%d16%22%17%19%19%

1910803862732747531510751002 TYPES EXPERIENCED2%13%9%10%12%9%10%9%10%10%8%4%12%b10%

*718863971981366442126631113 TYPES EXPERIENCED1%9%16%jm10%12%10%13%f4%14%d8%12%11%10%11%

-113235-32-1454 TYPES EXPERIENCED-1%1%*1%*1%-1%*-*1%*33751318128283323872211897577259410ANY UNSOLICITED CALLS

10%53%jm46%m38%m39%40%44%f28%45%d34%41%33%41%b39%(LANDLINE)293360512202432415220270365106159370634None90%jkl47%54%62%l61%60%56%72%g55%66%e59%67%a59%61%

1.3951.6631.9431.8201.965h1.7501.872f1.6131.8461.7831.7601.8541.8231.817Av number of issues0.7980.8510.9250.8660.8700.8650.8970.7390.8960.8440.8690.9400.8540.872Standard Deviation0.1270.0210.0120.0020.0050.0020.0020.0070.0030.0040.0080.0120.0020.002Error Variance




Table 4



(n)(m)(l)(k)(j)(i)(h)(g)(f)(e)(d)(c)(b)(a)376726481596110416970104916787106361102Unweighted Base37367233*11270*107*17882*109*89*65*78*90*31*1045Weighted Base

54122*25131329151913615218175Receiving a silent call14%18%1%22%dl18%l12%l16%l18%l17%l15%l9%19%l23%dl25%dl17%- this means the person


832052402625482230269183410288Receiving a "live sales\22%30%n5%36%cdil37%dl23%l27%dl27%l27%l29%dl14%23%l37%cdil31%l28%marketing call" - this


671893322220471724267183110256Receiving a call with a18%28%n9%29%dl32%dl18%26%dl20%22%30%dl11%23%34%dil32%dl25%'recorded message'. That


620-31345-3116126Some other type of call2%3%-2%1%3%2%6%f-3%1%1%6%f2%2%that you didn't want or


5713922221232817181410151871951 TYPE EXPERIENCED15%21%n7%20%30%ehl21%15%21%16%15%16%20%20%22%19%




Table 4



(n)(m)(l)(k)(j)(i)(h)(g)(f)(e)(d)(c)(b)(a)376726481596110416970104916787106361102Unweighted Base37367233*11270*107*17882*109*89*65*78*90*31*1045Weighted Base

257511091419771036951002 TYPES EXPERIENCED7%11%n2%9%13%13%11%9%6%11%5%7%10%16%l10%

3377*18742061412271841113 TYPES EXPERIENCED9%12%1%16%dil9%3%11%i8%13%dil13%dil3%9%20%dgil12%11%

14-11-12---1--54 TYPES EXPERIENCED*1%-1%1%-*2%---1%--*

11629535137406733383515294515410ANY UNSOLICITED CALLS31%44%n10%46%dl53%dfhl38%l37%l40%l35%l39%l24%37%l50%dfl49%dl39%(LANDLINE)

2573772960336711150715449494516634None69%m56%90%abcef54%47%62%63%j60%65%bj61%76%abjk63%50%51%61%

ghijk

1.8111.8201.3951.943i1.6631.5171.904i1.7821.896i1.947i1.4561.7601.992i1.8051.817Av number of issues0.8800.8700.7980.9250.8510.6610.8690.9600.9150.8600.7220.9110.9040.8270.872Standard Deviation0.0060.0020.1270.0120.0210.0100.0110.0320.0220.0190.0330.0240.0150.0360.002Error Variance




Table 4






15854626220933108-99411029941102Unweighted Base11854*64124791786*-**95810459581045Weighted Base

209973015517-158175158175Receiving a silent call17%17%15%12%17%20%-16%17%16%17%- this means the person


31151666025424-265288265288Receiving a "live sales\27%29%26%24%28%27%-28%28%28%28%marketing call" - this


19131555123813-243256243256Receiving a call with a16%24%24%j21%26%j16%-25%e25%25%e25%'recorded message'. That


44166222-23262326Some other type of call3%7%3%2%2%3%-2%2%2%2%that you didn't want or




Fieldwork : 15/01/2020 - 21/01/2020 (Week 03)Proportions/Means: Columns Tested (5% risk level) - a/b/c/d/e - f/g/h/i/j* small base; ** very small base (under 30) ineligible for sig testing

Table 4






15854626220933108-99411029941102Unweighted Base11854*64124791786*-**95810459581045Weighted Base

SUMMARY CODES29101103816321-1751951751951 TYPE EXPERIENCED25%fgh18%17%15%18%24%-18%19%18%19%

735927937-93100931002 TYPES EXPERIENCED6%6%9%11%10%8%-10%10%10%10%

9563181017-1031111031113 TYPES EXPERIENCED8%10%10%7%11%8%-11%11%11%11%

12414--55554 TYPES EXPERIENCED*4%fgh1%**--****

46202368336135-375410375410ANY UNSOLICITED CALLS39%38%37%34%39%41%-39%39%39%39%(LANDLINE)713340516455651-583634583634None61%62%63%66%61%59%-61%61%61%61%

1.5932.0071.8361.7721.853j1.620-1.8361.8171.8361.817Av number of issues0.8571.0980.8830.8120.8710.819-0.8750.8720.8750.872Standard Deviation0.0120.0520.0030.0090.0020.015-0.0020.0020.0020.002Error Variance




Table 4





153445108288335252319443851972353174565841102Unweighted Base18**26**41*111*25630825728841882*1752163284105541045Weighted Base

5111431131133611271374217517573175175175Receiving a silent call25%41%34%28%51%abcgi43%acgil24%44%acgil33%ci51%acgil100%abcdf81%abcf22%43%acgil32%ci17%- this means the person

lghijklmghijklmanswering the call hearssilence, if a recordedmessage was heard,please do not count thisas a silent call.

710154416817312728828844127137138288288288Receiving a "live sales\40%40%36%40%65%acijl56%clm50%100%abcde69%acfi53%72%acfij64%acilm42%70%acfij52%cl28%marketing call" - this

mfgijklmjlmlmlmis where there is a realperson at the end of theline who tries to sellyou something.For example, how to savemoney on your energybill, or invites you tomake a compensationclaim, such as for anaccident or paymentprotection insurancemis-selling

91319592562569516818843131141119256256256Receiving a call with a48%52%48%53%ci100%abcde83%abcd37%58%acgi45%ci52%ci75%abcfg65%acgim36%62%acgi46%ci25%'recorded message'. That

fghijlmefghilmhilmis when you answer yourlandline phone you heara recorded messagerather than someone onthe end of the line.

326262131491013111119262626Some other type of call17%100%63%abcd1%5%4%3%4%3%2%6%5%3%6%cg5%2%that you didn't want or

efghijkask for - for example almarket research call




Table 4





153445108288335252319443851972353174565841102Unweighted Base18**26**41*111*25630825728841882*1752163284105541045Weighted Base

SUMMARY CODES2782264696710212292328871951951951 TYPE EXPERIENCED

11%26%20%20%25%def22%def26%def35%cdefi29%defj11%13%13%26%def48%acdef35%cdefi19%jklghijklmjkl

1910187879407278174149431001001002 TYPES EXPERIENCED7%33%24%16%30%acgil26%acgi15%25%aci19%21%23%c23%c13%24%aci18%10%

469261101104410910929107107511111111113 TYPES EXPERIENCED24%23%22%24%43%abcgi36%abcgi17%38%abcgi26%aci35%aci61%abcdf50%abcfg16%27%aci20%11%

lmllghijklmhijlm255-55355-5535554 TYPES EXPERIENCED8%18%11%abcde-2%2%1%2%1%-3%2%1%1%1%*

fghijkl926326625626315428831555175188184410410410ANY UNSOLICITED CALLS

50%100%78%cil59%100%acdfg85%acfg60%100%acdfg75%cil67%100%acdfg87%acfg56%100%acdfg74%cil39%(LANDLINE)ijlmilijlmijlmilijlm

9-945-45103-10327-27144-144634None50%-22%behk41%abdeg-15%behk40%abdeg-25%bdehjk33%bdehj-13%behk44%abdeg-26%bdehjk61%

hjkmhjkmkhjkm

2.5832.3392.324abc2.063ab2.217abc2.193abc1.8902.060abc1.988ab2.371abc2.530abc2.468abc1.8391.8171.8171.817Av number of issuesgighigighighijklghijkl





Table 5

SOCIAL GRADEAGEGENDERDEC2C1AB35+16-3475+65-7455-6445-5435-4425-3416-24FemaleMaleTotal(o)(n)(m)(l)(k)(j)(i)(h)(g)(f)(e)(d)(c)(b)(a)

52778970262264888543339179141147288Unweighted Base51*56*88*61*22730**31*55*62*35*43*17**12**131125256Weighted Base

245214-24441--8614Listen to the full4%8%6%3%6%-6%7%6%11%2%--6%5%5%message before hanging

up71219154858101261232262854Listen to some of the

15%21%22%25%21%18%26%18%20%18%27%20%16%20%22%21%message before hangingup

4240644416524224246253014109791189Hang up immediately, as81%71%72%72%73%82%68%75%74%71%71%80%84%74%73%74%soon as I realise it is

a recorded messageSUMMARY CODE

10162517625101416101232343468LISTEN TO ANY OF MESSAGE19%29%28%28%27%18%32%25%26%29%29%20%16%26%27%26%


Q.7Ai What do you usually do when you receive these recorded message calls on your landline?Base: All that have received recorded messages on their landline

Fieldwork : 15/01/2020 - 21/01/2020 (Week 03)Proportions/Means: Columns Tested (5% risk level) - a/b - c/d/e/f/g/h/i/j/k - l/m/n/o* small base; ** very small base (under 30) ineligible for sig testing

Table 5




(m)(l)(k)(j)(i)(h)(g)(f)(e)(d)(c)(b)(a)42147216104184236521721165045193288Unweighted Base3**22**32*19994*16320353*13412240*52*165256Weighted Base

--113591126734614Listen to the full--3%7%6%5%6%5%5%6%8%8%4%5%message before hanging

up-47431836401326275133654Listen to some of the-18%21%21%19%22%20%25%20%22%12%25%22%21%message before hanging

up318251437011815137102873234123189Hang up immediately, as

100%82%76%72%75%73%75%70%76%72%80%66%74%74%soon as I realise it isa recorded messageSUMMARY CODE

-48562344521633358174268LISTEN TO ANY OF MESSAGE-18%24%28%25%27%25%30%24%28%20%34%26%26%



Fieldwork : 15/01/2020 - 21/01/2020 (Week 03)Proportions/Means: Columns Tested (5% risk level) - a/b/c - d/e - f/g - h/i - j/k/l/m* small base; ** very small base (under 30) ineligible for sig testing

Table 5



(n)(m)(l)(k)(j)(i)(h)(g)(f)(e)(d)(c)(b)(a)712174472122501624287213612288Unweighted Base67*1893**32*22**20**47*17**24**26**7**18**31*10**256Weighted Base

410-1-1*22223-*14Listen to the full5%5%-3%-6%1%11%9%7%23%20%-5%5%message before hanging

up1638-7459566136154Listen to some of the24%20%-21%18%27%18%31%26%24%17%18%20%5%21%message before hanging

up48141325181338101618411249189Hang up immediately, as71%75%100%76%82%67%81%58%65%69%60%62%80%90%74%soon as I realise it is


1948-8469798376168LISTEN TO ANY OF MESSAGE29%25%-24%18%33%19%42%35%31%40%38%20%10%26%



Fieldwork : 15/01/2020 - 21/01/2020 (Week 03)Proportions/Means: Columns Tested (5% risk level) - a/b/c/d/e/f/g/h/i/j/k/l - m/n* small base; ** very small base (under 30) ineligible for sig testing

Table 5






27141624926120-268288268288Unweighted Base19**13**15551*23813**-**243256243256Weighted Base

11113131-13141314Listen to the full3%8%7%7%6%8%-5%5%5%5%message before hanging

up633713485-49544954Listen to some of the

30%22%24%25%20%37%-20%21%20%21%message before hangingup

129108351767-181189181189Hang up immediately, as67%70%69%68%74%55%-75%74%75%74%soon as I realise it is


644816616-61686168LISTEN TO ANY OF MESSAGE33%30%31%32%26%45%-25%26%25%26%




Table 5





817226128828810019021247147157124288288288Unweighted Base9**13**19**59*25625695*16818843*131141119256256256Weighted Base

-**114147610-448141414Listen to the full-3%2%2%5%5%7%4%5%-3%3%7%5%5%5%message before hanging


32%43%38%20%21%21%28%e21%23%18%17%19%25%21%21%21%message before hangingup

671246189189611261353510511081189189189Hang up immediately, as68%54%60%78%74%74%64%75%72%82%i80%ci78%i68%74%74%74%soon as I realise it is


3681368683442538263138686868LISTEN TO ANY OF MESSAGE32%46%40%22%26%26%36%def25%28%18%20%22%32%e26%26%26%




Table 6


10222621736162313101142374279Unweighted Base10**16**25**17**62*5**10**14**16**10**12**3**2**34*34*68*Weighted Base

8512103233810663-161935Telling you about a87%29%49%57%52%53%28%58%62%55%47%84%-49%55%52%product or service (for

example, debt advice orpayment protectioninsurance claim), whichmay then ask you topress a button to speakto somebody

13419-11312--359Telling you a company6%19%17%5%14%-10%7%22%12%17%--10%16%13%has tried to call you,

but when the call wasput through there was nooperator available tospeak to you

11--11--1--1-112Telling you about a8%6%--2%14%--7%--22%-2%3%3%competition153210-13123--7310Reminding you of an7%30%12%9%16%-12%22%8%20%21%--20%10%15%appointment (e.g.

dentist or doctor'sappointment)

226110131222114711Other type22%13%25%7%16%27%27%7%10%24%20%16%46%12%22%17%

SUMMARY CODES1010141242351011883-232245ANY INC. APPOINTMENT

100%60%57%68%68%53%50%77%70%74%64%84%-67%66%67%REMINDERS9713103634810773-172138ANY EXC. APPOINTMENT

93%41%51%60%57%53%38%62%62%67%53%84%-51%63%57%REMINDERS-45412122313-17613Can't Remember-27%19%25%20%20%23%17%20%10%27%-54%21%19%20%


Q.7Aii In the last 4 weeks, which of the following types of recorded message have you received on your landline?Base: All that have listened to recorded messages on their landline


Table 6




(m)(l)(k)(j)(i)(h)(g)(f)(e)(d)(c)(b)(a)-4116429506217453411175179Unweighted Base-**4**8**56*23**44*52*16**33*35*8**17**42*68*Weighted Base

--33253029619163112035Telling you about a--42%57%20%68%56%36%59%45%40%66%48%52%product or service (for


---92753361269Telling you a company---16%8%16%10%21%10%16%7%11%15%13%has tried to call you,


---2111111-112Telling you about a---3%3%2%2%5%2%3%-6%2%3%competition---108254553-710Reminding you of an---18%34%5%11%28%16%13%32%-18%15%appointment (e.g.


-33665836613811Other type-62%40%11%26%12%16%19%17%17%11%18%18%17%

SUMMARY CODES--3421233351025207122645ANY INC. APPOINTMENT--42%75%53%73%68%61%77%57%79%71%62%67%REMINDERS--33563231822164122238ANY EXC. APPOINTMENT--42%63%28%72%59%49%67%47%47%71%53%57%REMINDERS-248591034914813Can't Remember-38%45%15%20%19%20%19%13%26%10%24%20%20%




Table 6



(n)(m)(l)(k)(j)(i)(h)(g)(f)(e)(d)(c)(b)(a)2158-114911689397279Unweighted Base19**48*-**8**4**6**9**7**9**8**3**7**6**1**68*Weighted Base

1124-3-*5554236135Telling you about a55%50%-42%-7%58%75%60%47%81%44%100%51%52%product or service (for


27----221--13-9Telling you a company11%14%----19%26%15%--21%42%-13%has tried to call you,


11-------1--1-2Telling you about a4%2%-------9%--17%-3%competition37---22*411--*10Reminding you of an

16%14%---32%20%6%46%8%19%--49%15%appointment (e.g.dentist or doctor'sappointment)

57-3332--1----11Other type24%14%-40%62%48%18%--15%----17%

SUMMARY CODES1332-3-36694346145ANY INC. APPOINTMENT69%66%-42%-39%69%81%100%55%100%64%100%100%67%REMINDERS1127-3-*6664246138ANY EXC. APPOINTMENT59%56%-42%-7%63%81%74%47%81%64%100%51%57%REMINDERS410-42111-2-2--13Can't Remember

18%20%-45%38%13%14%19%-30%-36%--20%




Table 6






845015719-70797079Unweighted Base6**4**48*16**61*6**-**61*68*61*68*Weighted Base

43276314-31353135Telling you about a67%89%58%38%50%61%-51%52%51%52%product or service (for


128181-8989Telling you a company10%63%16%8%13%10%-13%13%13%13%has tried to call you,


-12-2--2222Telling you about a-27%4%-3%--3%3%3%3%competition--74101-910910Reminding you of an--15%23%16%17%-15%15%15%15%appointment (e.g.


1-7411--11111111Other type13%-15%22%17%--19%17%19%17%


76%89%72%54%66%80%-65%67%65%67%REMINDERS53306344-34383438ANY EXC. APPOINTMENT

76%89%63%38%55%71%-56%57%56%57%REMINDERS1*74131-12131213Can't Remember

10%11%15%24%21%20%-20%20%20%20%




Table 6





2781279793548598303538797979Unweighted Base3**6**8**13**68*68*34*42*53*8**26**31*38*68*68*68*Weighted Base

-33835352026315182022353535Telling you about a-47%38%63%52%52%59%62%59%66%67%64%58%52%52%52%product or service (for


-33199377-664999Telling you a company-46%37%6%13%13%9%17%13%-23%19%10%13%13%13%has tried to call you,


-11-222121-12222Telling you about a-17%14%-3%3%5%3%3%10%-2%5%3%3%3%competition-**210104672354101010Reminding you of an-7%6%15%15%15%13%14%12%24%12%16%11%15%15%15%appointment (e.g.


324311116691337111111Other type100%33%46%26%17%17%17%15%17%16%13%11%20%17%17%17%

SUMMARY CODES-331145452431377222627454545ANY INC. APPOINTMENT-54%43%84%67%67%72%75%70%90%83%83%71%67%67%67%REMINDERS-33938382028335212323383838ANY EXC. APPOINTMENT-54%43%69%57%57%59%67%62%66%79%74%60%57%57%57%REMINDERS-11-13135691345131313Can't Remember-13%10%-20%20%14%15%17%10%12%13%13%20%20%20%




Table 7


4341554412559416412836392077107184Receiving a silent call8%11%10%12%10%i10%i3%8%i14%chi9%i12%i11%i8%i8%12%b10%- this means the person


62529675197878234650705829149135284Receiving a sales\11%13%17%o19%no16%i14%i5%11%i16%i17%i23%chijk17%i11%i15%15%15%marketing text message

to which you have notopted in to receive(e.g. inviting you tomake a claim foraccident insurance orpayment protectioninsurance)

786612010424512212237561748933182185368Receiving a "live sales\14%17%22%o27%no19%chi20%chi7%11%26%chik21%chi24%chi26%chik13%19%20%20%marketing call" - this

is where there is a realperson at the end of theline who tries to sellyou something.For example, how to savemoney on your energybill, or invites you tomake a compensationclaim, such as for anaccident or paymentprotection insurancemis-selling.

58467767161877184136605730125123248Receiving a call with a10%12%14%17%no13%i14%hi4%9%14%i12%i20%cfhik16%hi12%i13%14%13%'recorded message'. That

is when you answer yourmobile phone you hear arecorded message ratherthan someone on the endof the line.


Q.6B Thinking about the following issues related to your mobile phone, please tell me whether they have happened to you personally in the last 4 weeks.Base: All adults UK


Table 7


6320420122369175151832Some other type of call1%1%4%lno1%2%2%1%1%2%3%e*2%2%2%2%2%that you didn't want or


10561107104237139143056746382581851913761 TYPE EXPERIENCED19%16%19%27%mno19%i23%hi9%15%i19%i25%hik21%i24%hi22%i19%21%20%

25295129934258282130261673611342 TYPES EXPERIENCED5%8%9%o8%7%hi7%3%4%10%hi7%10%hi7%6%8%7%7%

151616255022361111201933438723 TYPES EXPERIENCED3%4%3%6%mo4%4%2%3%4%4%6%ci5%ci1%4%4%4%

111025154417-5168151332733604 TYPES EXPERIENCED2%3%5%o4%3%i3%i-2%i5%ci3%i5%ci4%i1%3%4%3%

157116201172423222224911111512714181320325646ANY UNSOLICITED CALLS28%30%37%no45%mno34%hi37%hi14%24%i38%hi39%hi42%chik41%chik31%i33%36%35%(MOBILE)

3942693472128363871411541811821782071806435791222None72%lm70%lm63%l55%66%de63%86%cdefg76%defgj62%61%58%59%69%de67%64%65%

hjkk

1.5731.7811.833o1.7101.767c1.6531.4861.7021.883c1.5991.890cf1.7681.4521.7111.7441.728Av number of issues0.9390.9801.0901.0031.0201.0030.7141.0401.0840.9371.0521.0610.8610.9881.0421.015Standard Deviation0.0060.0070.0070.0070.0030.0050.0180.0140.0120.0090.0100.0090.0110.0030.0040.002Error Variance




Table 7





12181634214212955711131544125184Receiving a silent call1%2%11%lm10%lm8%11%10%10%8%11%e6%8%12%c10%- this means the person


2122924174210196891031812767190284Receiving a sales\4%13%18%m15%m14%15%15%17%12%18%e11%13%18%bc15%marketing text message


421393031062622431251352334273253368Receiving a "live sales\9%23%25%m19%21%19%18%24%g16%23%e17%14%23%bc20%marketing call" - this


311332016718017572861612360164248Receiving a call with a7%12%21%jm13%13%13%13%14%10%16%e9%11%15%c13%'recorded message'. That





Table 7





12326122029313191112032Some other type of call3%3%2%2%2%1%2%f1%1%2%*2%2%2%that you didn't want or


72032317107269251126143233381142243761 TYPE EXPERIENCED17%22%20%20%21%20%19%24%g17%23%e15%21%c21%c20%


-4115722514923284571749723 TYPES EXPERIENCED-4%7%j4%4%4%4%4%3%4%3%3%5%4%

-17521645441619414947604 TYPES EXPERIENCED-2%5%3%3%3%3%3%2%4%e2%2%4%bc3%

9316354317746843920624240366165415646ANY UNSOLICITED CALLS21%33%39%m35%m35%35%33%39%g28%40%e26%31%38%bc35%(MOBILE)34629610313368869023216206021903686651222None79%jk67%61%65%65%65%67%f61%72%d60%74%a69%a62%65%

1.1971.5831.9401.7201.6991.7381.7591.6611.6841.7541.6421.5461.814b1.728Av number of issues0.4220.9031.1511.0070.9991.0211.0390.9610.9641.0440.9000.9421.0511.015Standard Deviation0.0150.0330.0160.0020.0060.0020.0030.0050.0040.0030.0120.0060.0030.002Error Variance




Table 7




8410011822031241721915206184Receiving a silent call10%10%1%11%jl2%11%jl12%jl10%jl8%13%jl7%10%j12%jl8%10%- this means the person


1411432291223414629271527267284Receiving a sales\16%14%4%18%l13%13%16%l19%al14%16%l12%19%l15%9%15%marketing text message


16620243921336542392625243613368Receiving a "live sales\19%20%9%25%el23%19%25%el18%18%16%20%16%20%18%20%marketing call" - this


1031453331119342337261016287248Receiving a call with a12%14%7%21%acdghi12%11%13%10%17%dg16%8%11%16%d10%13%'recorded message'. That

lis when you answer yourmobile phone you hear arecorded message ratherthan someone on the endof the line.




Table 7




112113296222211-32Some other type of call1%2%3%2%3%5%bcfg2%1%1%1%2%1%*-2%that you didn't want or


167209732204942434830243535113761 TYPE EXPERIENCED19%21%17%20%22%28%aegh16%18%23%18%19%24%20%14%20%

686721161226236119151131342 TYPES EXPERIENCED8%7%4%7%f6%7%10%f10%f3%7%7%10%f6%4%7%

3339-1149813553491723 TYPES EXPERIENCED4%4%-7%f4%5%3%6%3%3%2%3%5%1%4%

2436-7111511292173604 TYPES EXPERIENCED3%4%-5%gi2%1%6%cgi*6%cgi5%gi2%1%4%g4%g3%

29335296331709181725539556218646ANY UNSOLICITED CALLS34%35%21%39%al33%41%al35%34%34%33%30%38%al35%24%35%(MOBILE)

5696533496621031691551421118990114581222None66%65%79%cik61%67%59%65%66%66%67%70%62%65%76%cik65%

1.7211.7331.1971.940ci1.5831.4691.951ci1.7011.7381.865i1.5761.4981.7951.8391.728Av number of issues0.9861.0390.4221.1510.9030.7871.0960.8931.1751.1230.8870.7561.0661.2061.015Standard Deviation0.0040.0030.0150.0160.0330.0110.0150.0120.0210.0250.0190.0110.0180.0770.002Error Variance




Table 7







41513547177-1018282184184Receiving a silent call2%11%j11%j11%j11%j-13%bce9%e8%e11%be10%- this means the person


82222190270-146138138284284Receiving a sales\4%17%j18%j21%j17%j-19%bce14%e13%e16%be15%marketing text message


731299112354-176191191368368Receiving a "live sales\4%24%j24%j26%j22%j-23%be20%e18%e21%e20%marketing call" - this





Table 7







42419477242-137111111248248Receiving a call with a2%19%j16%j18%j15%j-18%abce12%e11%e14%be13%'recorded message'. That


14241132-1418183232Some other type of call*3%2%3%2%-2%2%2%2%2%that you didn't want or


743293112360-1672092093763761 TYPE EXPERIENCED4%33%fhj24%j26%j22%j-22%e22%e20%e22%e20%

4710837127-8055551341342 TYPES EXPERIENCED2%6%9%j9%j8%j-10%bce6%e5%e8%be7%

27551570-39333372723 TYPES EXPERIENCED1%5%j4%4%4%-5%be3%3%4%4%

-3472360-30313160604 TYPES EXPERIENCED-2%4%j5%j4%j-4%3%3%4%3%

1462505190619-318328328646646ANY UNSOLICITED CALLS8%47%j41%j44%fj38%j-41%bce34%e31%e37%be35%(MOBILE)

1657073924110148644963071710791222None92%fghi53%59%56%62%g100%abcd59%66%d69%ad63%65%

1.6631.5671.7291.7721.735-1.8071.6501.6501.7281.728Av number of issues0.7871.0031.0161.1081.023-1.0270.9980.9981.0151.015Standard Deviation0.0360.0160.0020.0080.002-0.0040.0030.0030.0020.002Error Variance




Table 7






5168543105132441361844218418455184184Receiving a silent call16%5%12%34%abegh17%24%bhk27%abghk15%21%b100%abcde24%bh58%abceg28%abghk13%21%bh10%- this means the person

ijkmmghijklmhijklmmanswering the call hearssilence, if a recordedmessage was heard,please do not count thisas a silent call.

951212069155284772841054511728493284284Receiving a sales\28%18%22%48%abdeh27%35%behk57%abcde27%43%abehj57%abcde26%37%behkm44%abdeh23%33%b15%marketing text message

jkmghjklmkmghjkmjkmto which you have notopted in to receive(e.g. inviting you tomake a claim foraccident insurance orpayment protectioninsurance)

11715127711613689736810946126368113368368Receiving a "live sales\35%26%28%51%abdeh28%36%bek74%abcde34%56%abdeh59%abdeh26%40%bek57%abdeh28%42%behjk20%marketing call" - this

jkmfghjklmjkmjkmjkmmis where there is a realperson at the end of theline who tries to sellyou something.For example, how to savemoney on your energybill, or invites you tomake a compensationclaim, such as for anaccident or paymentprotection insurancemis-selling.




Table 7






10211248592481544415985319624866248248Receiving a call with a32%6%19%100%abcde23%bh56%abcde31%beghk15%24%bh46%abdeg18%30%beh38%abdeg16%28%beh13%'recorded message'. That

fghijkmfghikmhikmhikmis when you answer yourmobile phone you hear arecorded message ratherthan someone on the endof the line.

3233210916147165593293232Some other type of call100%12%59%abcde4%3%4%3%3%2%3%3%3%5%bg2%4%2%that you didn't want or

fghijklask for - for example amarket research callSUMMARY CODES

175218251117238712483925603761043763761 TYPE EXPERIENCED52%20%39%bdefh33%bdefh20%26%de48%bdefg25%e38%bdefh21%14%19%58%abdef25%e43%bdefh20%

kkhjkljkghijklmjkl42455236712324123471855134321341342 TYPES EXPERIENCED

13%6%8%22%abehjk9%15%bhk25%abdeg8%19%behk25%abdeh10%17%behk21%abehj8%15%bhk7%mhjkmjkmkm

516482360712071391241722472723 TYPES EXPERIENCED16%3%11%19%abcde9%13%abeh14%abehk7%11%b21%abcde7%13%abeh11%b6%8%4%

ghkghjk424602160602360571857602460604 TYPES EXPERIENCED

12%6%8%24%abcegh8%14%abcghk12%ab8%9%31%abcdeg10%18%abceg9%6%7%3%ijkmhijkmhik

3293824811930749513850518473215646184646646ANY UNSOLICITED CALLS100%35%70%behk100%abdeg46%69%behk100%abdeg48%77%bdehj100%abdeg42%68%behk100%abdeg45%74%bdehk35%(MOBILE)

hjkmhjkmkhjkmhjkm-1717-138138-150150-102102-2262261222None-65%30%cfil-54%acdfgi31%cfgil-52%acdfgi23%cfil-58%acdfgi32%acfgi-55%acdfgi26%cfil65%

jlmjlmjlmljlm




Table 7






2.0961.9012.0052.381abc2.116abc2.229abc1.922ac1.959ac1.904ac2.653abc2.316abc2.470abc1.7281.8261.7281.728Av number of issuesghighighijklmghighijkm





Table 8


4341554412559416412836392077107184Receiving a silent call9%11%11%12%11%i10%i4%9%15%cij10%i12%i12%i8%9%13%b11%- this means the person


62529675197878234650705829149135284Receiving a sales\13%14%19%o20%no17%i15%i7%13%17%i17%i24%cdhij17%i12%17%16%16%marketing text message

kto which you have notopted in to receive(e.g. inviting you tomake a claim foraccident insurance orpayment protectioninsurance)

786612010424512212237561748933182185368Receiving a "live sales\16%18%23%o28%no22%chi21%chi11%13%28%chijk21%chi26%chi26%chi13%21%22%21%marketing call" - this


58467767161877184136605730125123248Receiving a call with a12%13%15%18%o14%i15%i6%10%15%i13%i21%cfhij17%hi12%14%15%14%'recorded message'. That

kis when you answer yourmobile phone you hear arecorded message ratherthan someone on the endof the line.


Q.6B Thinking about the following issues related to your mobile phone, please tell me whether they have happened to you personally in the last 4 weeks.Base: All who have a mobile phone


Table 8


6320420122369175151832Some other type of call1%1%4%lno1%2%2%2%1%2%3%e*2%2%2%2%2%that you didn't want or


10561107104237139143056746382581851913761 TYPE EXPERIENCED22%17%21%28%mno21%i24%hi12%17%21%i26%hi22%i24%hi23%i21%23%22%

25295129934258282130261673611342 TYPES EXPERIENCED5%8%10%o8%8%h7%5%4%10%h7%10%h8%6%8%7%8%

151616255022361111201933438723 TYPES EXPERIENCED3%4%3%7%mo4%4%2%3%4%4%7%c6%c1%4%5%4%

111025154417-5168151332733604 TYPES EXPERIENCED2%3%5%4%4%i3%-3%i6%cij3%5%ci4%i1%3%4%4%

157116201172423222224911111512714181320325646ANY UNSOLICITED CALLS32%32%39%o47%mno37%hi38%hi20%27%41%hi40%hi44%chik42%chi32%i36%39%37%(MOBILE)

326244313196711368911291591721601981705625181079None68%lm68%l61%l53%63%e62%80%cdefg73%defgj59%60%56%58%68%de64%61%63%

jkk

1.5731.7811.833o1.7101.767c1.6531.4861.7021.883c1.5991.890cf1.7681.4521.7111.7441.728Av number of issues0.9390.9801.0901.0031.0201.0030.7141.0401.0840.9371.0521.0610.8610.9881.0421.015Standard Deviation0.0060.0070.0070.0070.0030.0050.0180.0140.0120.0090.0100.0090.0110.0030.0040.002Error Variance




Table 8





12181634214212955711131544125184Receiving a silent call1%3%12%lm11%lm9%11%11%11%9%12%7%9%12%c11%- this means the person


2122924174210196891031812767190284Receiving a sales\5%14%20%m17%m15%17%16%17%14%19%e13%13%19%bc16%marketing text message


421393031062622431251352334273253368Receiving a "live sales\10%25%26%m21%22%21%20%25%18%24%e20%15%25%b21%marketing call" - this


311332016718017572861612360164248Receiving a call with a8%13%22%jm14%14%14%14%14%11%17%e11%12%16%14%'recorded message'. That





Table 8





12326122029313191112032Some other type of call3%3%2%2%3%2%2%f1%2%2%*2%2%2%that you didn't want or


72032317107269251126143233381142243761 TYPE EXPERIENCED18%23%22%22%22%22%21%25%19%24%e18%23%22%22%


-4115722514923284571749723 TYPES EXPERIENCED-5%7%j4%5%4%4%5%4%5%3%3%5%4%

-17521645441619414947604 TYPES EXPERIENCED-2%5%4%3%4%4%3%3%4%2%2%5%b4%

9316354317746843920624240366165415646ANY UNSOLICITED CALLS23%36%42%m37%m37%38%36%41%32%41%e31%33%41%bc37%(MOBILE)3055859083027777783015105691483326001079None77%jk64%58%63%63%62%64%59%68%d59%69%a67%a59%63%

1.1971.5831.9401.7201.6991.7381.7591.6611.6841.7541.6421.5461.814b1.728Av number of issues0.4220.9031.1511.0070.9991.0211.0390.9610.9641.0440.9000.9421.0511.015Standard Deviation0.0150.0330.0160.0020.0060.0020.0030.0050.0040.0030.0120.0060.0030.002Error Variance




Table 8




8410011822031241721915206184Receiving a silent call10%11%1%12%jl3%12%jl13%jl12%jl8%14%jl8%11%j12%jl9%11%- this means the person


1411432291223414629271527267284Receiving a sales\18%16%5%20%l14%15%17%l23%adfl14%18%l13%20%l16%10%16%marketing text message


16620243921336542392625243613368Receiving a "live sales\21%22%10%26%l25%21%27%el21%19%17%21%18%21%19%21%marketing call" - this


1031453331119342337261016287248Receiving a call with a13%16%8%22%acdghi13%12%14%12%18%d17%d9%12%17%11%14%'recorded message'. That

lis when you answer yourmobile phone you hear arecorded message ratherthan someone on the endof the line.




Table 8




112113296222211-32Some other type of call1%2%3%2%3%6%bcfg2%1%1%1%2%1%1%-2%that you didn't want or


167209732204942434830243535113761 TYPE EXPERIENCED21%23%18%22%23%31%aeh17%22%23%20%20%26%21%15%22%

686721161226236119151131342 TYPES EXPERIENCED8%7%4%8%f6%7%11%f11%f3%7%f8%11%f7%4%8%

3339-1149813553491723 TYPES EXPERIENCED4%4%-7%f5%5%3%7%3%4%3%3%5%1%4%

2436-7111511292173604 TYPES EXPERIENCED3%4%-5%gi2%1%6%cgi*6%cgi6%gi2%1%4%g5%g4%

29335296331709181725539556218646ANY UNSOLICITED CALLS37%38%23%42%al36%45%al37%41%al35%36%32%41%l37%26%37%(MOBILE)

51056930855587152118135978180106521079None63%62%77%cgik58%64%55%63%59%65%64%68%59%63%74%gik63%

1.7211.7331.1971.940ci1.5831.4691.951ci1.7011.7381.865i1.5761.4981.7951.8391.728Av number of issues0.9861.0390.4221.1510.9030.7871.0960.8931.1751.1230.8870.7561.0661.2061.015Standard Deviation0.0040.0030.0150.0160.0330.0110.0150.0120.0210.0250.0190.0110.0180.0770.002Error Variance




Table 8






15013111233701507-71199499417051705Unweighted Base12113011974231556-**76795895817251725Weighted Base

41513547177-1018282184184Receiving a silent call4%11%j11%j11%j11%j-13%bc9%9%11%11%- this means the person


82222190270-146138138284284Receiving a sales\7%17%j18%j21%j17%j-19%bc14%14%16%16%marketing text message


731299112354-176191191368368Receiving a "live sales\6%24%j25%j26%j23%j-23%20%20%21%21%marketing call" - this




Fieldwork : 15/01/2020 - 21/01/2020 (Week 03)Proportions/Means: Columns Tested (5% risk level) - a/b/c/d/e - f/g/h/i/j** very small base (under 30) ineligible for sig testing

Table 8






15013111233701507-71199499417051705Unweighted Base12113011974231556-**76795895817251725Weighted Base

42419477242-137111111248248Receiving a call with a3%19%j16%j18%j16%j-18%abc12%12%14%14%'recorded message'. That


14241132-1418183232Some other type of call1%3%2%3%2%-2%2%2%2%2%that you didn't want or


743293112360-1672092093763761 TYPE EXPERIENCED6%33%fhj24%j27%j23%j-22%22%22%22%22%

4710837127-8055551341342 TYPES EXPERIENCED4%6%9%j9%8%-10%bc6%6%8%8%

27551570-39333372723 TYPES EXPERIENCED2%5%5%4%4%-5%3%3%4%4%

-3472360-30313160604 TYPES EXPERIENCED-2%4%j5%j4%j-4%3%3%4%4%

1462505190619-318328328646646ANY UNSOLICITED CALLS12%47%j42%j45%j40%j-41%bc34%34%37%37%(MOBILE)

10769693233938-44963063010791079None88%fghi53%58%55%60%-59%66%d66%d63%63%

1.6631.5671.7291.7721.735-1.8071.6501.6501.7281.728Av number of issues0.7871.0031.0161.1081.023-1.0270.9980.9981.0151.015Standard Deviation0.0360.0160.0020.0080.002-0.0040.0030.0030.0020.002Error Variance



Fieldwork : 15/01/2020 - 21/01/2020 (Week 03)Proportions/Means: Columns Tested (5% risk level) - a/b/c/d/e - f/g/h/i/j** very small base (under 30) ineligible for sig testing

Table 8






5168543105132441361844218418455184184Receiving a silent call16%6%12%34%abghi18%24%bh27%bhkm17%21%b100%abcde27%bhkm61%abceg28%abghk15%22%b11%- this means the person

jkmghijklmhijklmmanswering the call hearssilence, if a recordedmessage was heard,please do not count thisas a silent call.

951212069155284772841054511728493284284Receiving a sales\28%19%23%48%abdeh29%36%b57%abcde29%45%abehj57%abcde29%39%behkm44%abehj25%34%b16%marketing text message

jkmghjklmkmghjkmkmto which you have notopted in to receive(e.g. inviting you tomake a claim foraccident insurance orpayment protectioninsurance)

11715127711613689736810946126368113368368Receiving a "live sales\35%28%29%51%bdehj29%37%bk74%abcde37%58%abdeh59%abdeh29%42%bek57%abdeh30%44%behjk21%marketing call" - this

kmfghjklmjkmjkmjkmmis where there is a realperson at the end of theline who tries to sellyou something.For example, how to savemoney on your energybill, or invites you tomake a compensationclaim, such as for anaccident or paymentprotection insurancemis-selling.




Table 8






10211248592481544415985319624866248248Receiving a call with a32%7%20%100%abcde24%bh57%abcde31%begh17%25%bh46%abdeg20%32%begh38%abegh18%30%beh14%'recorded message'. That

fghijkmfghikmhikmikmis when you answer yourmobile phone you hear arecorded message ratherthan someone on the endof the line.

3233210916147165593293232Some other type of call100%13%61%abcde4%4%4%3%3%3%3%3%3%5%g2%4%2%that you didn't want or

fghijklask for - for example amarket research callSUMMARY CODES

175218251117238712483925603761043763761 TYPE EXPERIENCED52%22%41%defk33%defk21%27%de48%bdefg27%e39%bdefh21%16%20%58%abdef28%de45%bdefg22%

hjkljkghijklmhjkl42455236712324123471855134321341342 TYPES EXPERIENCED

13%6%8%22%abehjk10%16%bhk25%abdeg9%19%behk25%abehj11%18%bhk21%abehj9%16%bhk8%mhjkmkmkm

516482360712071391241722472723 TYPES EXPERIENCED16%4%12%19%abceg9%14%abh14%abeh8%11%b21%abcde8%14%abh11%b6%9%4%

hkghjk424602160602360571857602460604 TYPES EXPERIENCED

12%7%8%24%abcegh9%14%abcgh12%ab9%10%31%abcde11%19%abcgh9%6%7%4%ijkmghijkmik

3293824811930749513850518473215646184646646ANY UNSOLICITED CALLS100%39%73%behk100%abdeg49%71%behk100%abdeg52%80%bdehj100%abdeg46%72%behk100%abdeg49%77%behjk37%(MOBILE)

hjkmhjkmkhjkmhjkm-1414-124124-127127-8585-1911911079None-61%27%cfil-51%acdfgi29%acfgi-48%acdfgi20%cfil-54%acdfgi28%cfgil-51%acdfgi23%cfil63%

jlmljlmjlmjlm




Table 8






2.0961.9012.0052.381abc2.116abc2.229abc1.922ac1.959ac1.904ac2.653abc2.316abc2.470abc1.7281.8261.7281.728Av number of issuesghighighijklmghighijkm





Table 9


525672591598011273631545228122117239Unweighted Base58*46*77*67*16187*7**18**41*36**60*57*30**125123248Weighted Base

422374-1222315611Listen to the full7%4%3%5%4%5%-3%6%7%3%6%3%4%5%5%message before hanging

up11415102317115313125231840Listen to some of the19%9%20%15%15%20%14%8%12%8%22%22%15%18%14%16%message before hanging

up434060541306661633304541259799196Hang up immediately, as75%87%77%80%81%76%86%89%82%85%75%72%82%78%81%79%soon as I realise it is




Q.7Bi You said you have received a call with a recorded message on your mobile phone. What do you usually do when you receive these recorded message calls on your mobile phone?Base: All that have received recorded messages on their mobile


Table 9




(m)(l)(k)(j)(i)(h)(g)(f)(e)(d)(c)(b)(a)49411856617317069941452456159239Unweighted Base3**11**33*20167*18017572*86*16123**60*164248Weighted Base

-2-957743915411Listen to the full-16%-5%7%4%4%5%3%5%6%9%3%5%message before hanging








Table 9



(n)(m)(l)(k)(j)(i)(h)(g)(f)(e)(d)(c)(b)(a)99140441915332032241216267239Unweighted Base

103*1453**33*11**19**34**23**37*26**10**16**28**7**248Weighted Base

74--21-131121-11Listen to the full7%3%--16%4%-5%8%5%7%10%4%-5%message before hanging

up2020-4165566116-40Listen to some of the20%14%-12%8%34%14%22%17%21%7%9%21%-16%message before hanging



2724-4375697237-52LISTEN TO ANY OF MESSAGE27%17%-12%24%37%14%26%24%26%15%19%24%-21%




Table 9






52618068231-131108108239239Unweighted Base4**24**19477*242-**137111*111*248248Weighted Base

-38311-5661111Listen to the full-11%4%3%5%-4%6%6%5%5%message before hanging

up16351839-2020204040Listen to some of the

25%26%18%23%16%-15%18%18%16%16%message before hangingup

31615157191-1128484196196Hang up immediately, as75%64%78%73%79%-82%76%76%79%79%soon as I realise it is


19432151-2527275252LISTEN TO ANY OF MESSAGE25%36%22%27%21%-18%24%24%21%21%




Table 9





9210239612391504515684339423968239239Unweighted Base10**2**11**24859*24815444*15985*31**96*24866*248248Weighted Base

---11-115271-11121111Listen to the full---5%-5%3%4%4%1%-1%5%3%5%5%message before hanging



7*7196451961192912167237419648196196Hang up immediately, as66%26%68%79%76%79%78%66%76%79%76%77%79%74%79%79%soon as I realise it is






Table 10


12815112719136512136262046Unweighted Base15**6**18**13**31**21**1**2**7**5**15**16**5**28**24**52*Weighted Base

6413111716-1538114171633Telling you about a38%66%72%79%56%75%-70%67%56%52%73%83%61%66%64%product or service (for


115566--123518412Telling you a company8%17%30%36%20%30%--16%36%20%33%20%28%19%24%has tried to call you,

but when the call wasput through there was nooperator available tospeak to you..

1----1-----1-1-1Telling you about a8%----6%-----8%-4%-2%competition316291-11251-6411Reminding you of an

17%15%31%12%30%7%-30%16%44%34%9%-23%17%21%appointment- e.g.dentist or doctor'sappointment

311251-12-2*1436Other type18%19%5%13%16%7%-30%33%-13%3%17%13%12%12%


64%81%95%91%77%93%-100%67%100%75%97%83%89%77%83%REMINDERS7414121818-1548144191736ANY EXC. APPOINTMENT

46%66%79%87%59%87%-70%67%75%52%88%83%70%71%70%REMINDERS3---3-1---2---33Can't Remember

19%---9%-100%---12%---11%5%


Q.7Bii In the last 4 weeks, which of the following types of recorded message have you received on your mobile phone?Base: All that have listened to recorded messages on their mobile


Table 10




(m)(l)(k)(j)(i)(h)(g)(f)(e)(d)(c)(b)(a)-24401729321416305152646Unweighted Base-**3**4**45*18**33**35**17**17**35**5**17**29**52*Weighted Base

-2229102322118252112033Telling you about a-66%55%64%56%68%64%62%46%72%31%66%68%64%product or service (for


-219588411114712Telling you a company-66%27%21%26%23%24%24%7%32%22%23%25%24%has tried to call you,


---1-1-11---11Telling you about a---3%-4%-7%7%---4%2%competition---1165553832611Reminding you of an---24%32%15%15%32%16%23%49%11%21%21%appointment- e.g.

dentist or doctor'sappointment

-1243351331326Other type-34%45%8%18%9%15%8%17%10%25%16%8%12%

SUMMARY CODES-22391528271612313132743ANY INC. APPOINTMENT-66%55%87%85%83%79%92%70%90%58%77%92%83%REMINDERS-2232112524129272112336ANY EXC. APPOINTMENT-66%55%72%62%75%71%69%53%79%31%66%80%70%REMINDERS---3-33-3-12-3Can't Remember---6%-8%8%-16%-17%10%-5%




Table 10



(n)(m)(l)(k)(j)(i)(h)(g)(f)(e)(d)(c)(b)(a)2521-4264576246-46Unweighted Base27**24**-**4**3**7**5**6**9**7**2**3**7**-**52*Weighted Base

1518-2244553215-33Telling you about a54%74%-55%66%54%80%81%59%47%100%46%74%-64%product or service (for


48-12211-2-21-12Telling you a company15%34%-27%66%23%28%19%-35%-64%15%-24%has tried to call you,


1------1------1Telling you about a4%------19%------2%competition56---4--41-2--11Reminding you of an

18%24%---59%--41%17%-54%--21%appointment- e.g.dentist or doctor'sappointment

52-211---2-1--6Other type17%7%-45%34%10%---36%-19%--12%

SUMMARY CODES2122-2264694235-43ANY INC. APPOINTMENT76%91%-55%66%90%80%100%100%64%100%100%74%-83%REMINDERS1620-2244654225-36ANY EXC. APPOINTMENT59%84%-55%66%54%80%100%59%64%100%81%74%-70%REMINDERS21----1-----2-3Can't Remember6%4%----20%-----26%-5%




Table 10






18381745-2323234646Unweighted Base1**9**43*21**51*-**25**27**27**52*52*Weighted Base

-7261433-1716163333Telling you about a-76%61%66%65%-67%60%60%64%64%product or service (for


-211712-6661212Telling you a company-20%26%32%24%-26%22%22%24%24%has tried to call you,


--1-1-1--11Telling you about a--3%-2%-5%--2%2%competition-211611-5661111Reminding you of an-24%24%30%21%-20%21%21%21%21%appointment- e.g.


--616-33366Other type--13%4%13%-13%12%12%12%12%

SUMMARY CODES-9372043-2221214343ANY INC. APPOINTMENT-100%84%96%85%-87%80%80%83%83%REMINDERS-7301636-1917173636ANY EXC. APPOINTMENT-76%69%77%72%-76%65%65%70%70%REMINDERS1-2-2--3333Can't Remember

100%-4%-4%--10%10%5%5%




Table 10





3134612463012331561846154646Unweighted Base3**1**3**52*14**52*34**15**38*18**7**22**52*17**52*52*Weighted Base

313338332610271241433113333Telling you about a100%100%100%64%56%64%75%67%71%66%59%64%64%61%64%64%product or service (for


---12212102105-51221212Telling you a company---24%11%24%29%11%27%27%-22%24%9%24%24%has tried to call you,


---1-1---1-11-11Telling you about a---2%-2%---7%-5%2%-2%2%competition---113116372-21131111Reminding you of an---21%21%21%18%24%18%14%-11%21%20%21%21%appointment- e.g.


---6263232126366Other type---12%16%12%8%12%9%13%17%11%12%16%12%12%

SUMMARY CODES313439433012321541843124343ANY INC. APPOINTMENT

100%100%100%83%65%83%89%79%85%87%59%81%83%72%83%83%REMINDERS313368362710281441636113636ANY EXC. APPOINTMENT

100%100%100%70%56%70%79%67%74%79%59%75%70%61%70%70%REMINDERS---333123-223333Can't Remember---5%19%5%3%12%7%-24%8%5%16%5%5%




Table 11


7369100752486927437749524524142175317Silent Calls13%18%18%o20%o20%cdj11%17%c21%cdj26%cdefi16%c17%cj13%9%15%19%b17%

jk62529675197878234650705829149135284Sales/marketing texts11%13%17%o19%no16%i14%i5%11%i16%i17%i23%chijk17%i11%i15%15%15%

135103183137417141517211485959942290269559Sales/marketing calls25%27%33%no36%no33%cj23%31%cj36%cj39%cdfj29%c31%cj28%c16%30%30%30%

969014611334110436629566816539227218445Recorded message17%23%o27%o29%o27%cdj17%22%31%cdfij33%cdfij22%c27%cdj19%15%24%24%24%

98261142136101012485253055Other type2%2%5%no3%3%2%3%5%ej3%4%e1%2%2%3%3%3%

SUMMARY CODES11765117108267139403654746382572052014061 TYPE EXPERIENCED21%17%21%28%mno21%23%25%18%19%25%21%23%22%21%22%22%

414874501625015323738402822119942132 TYPES EXPERIENCED7%12%o14%o13%o13%dj8%9%16%cdij13%13%j13%j8%8%12%10%11%

3627463912325172335242417870791493 TYPES EXPERIENCED7%7%8%10%10%cdj4%10%cdj11%cdj12%cdj8%cj8%cj5%3%7%9%8%

1819312165232112210212033950894 TYPES EXPERIENCED3%5%6%6%5%ci4%1%5%ci8%cfij3%7%ci6%ci1%4%6%5%

1252101124211-75115 TYPES EXPERIENCED*1%1%1%1%**1%1%j1%**-1%*1%

2131612772216312417510415514814914992442430872ANY UNSOLICITED CALLS39%42%51%no57%no50%cdj40%46%c51%cj53%cdj50%cj49%cj43%35%46%48%47%(MOBILE OR LANDLINE)

3382252701646283688899137148156199169521475996None61%lm58%lm49%43%50%60%efghk54%49%47%50%51%57%gk65%efghi54%52%53%

k

1.8062.047o2.081o1.9182.040cij1.7741.7742.144cfi2.281cdf1.8472.043cj1.8911.5841.9401.9931.966Mean number of mentionsjijk



Q.6A\6B Types of unsolicited calls experienced on landline or mobile phoneBase: All adults UK


Table 11





1153426790227243741541644071206317Silent Calls2%16%m22%m17%m18%17%18%14%18%16%16%13%19%b17%

2122924174210196891031812767190284Sales/marketing texts4%13%18%m15%m14%15%15%17%12%18%e11%13%18%bc15%

5406344917038940315625929984107368559Sales/marketing calls13%43%jm40%jm29%m33%29%30%30%30%30%33%b20%34%b30%

530543571383073351101962495898289445Recorded message11%32%m34%jm23%m27%23%25%21%23%25%23%18%27%b24%

13546193650525305143555Other type3%3%3%3%4%3%4%f1%3%3%2%3%3%3%


14%27%26%21%20%22%21%24%21%22%22%22%22%22%

4151917566147151629112230371452132 TYPES EXPERIENCED10%16%12%11%13%11%11%12%11%12%12%b7%13%b11%

*1015124491001222781682528951493 TYPES EXPERIENCED1%10%m10%m8%9%7%9%f5%9%7%10%b5%9%b8%

-3147223666326286172161894 TYPES EXPERIENCED-3%9%jm5%5%5%5%5%3%6%e3%4%6%5%

-2197410183-110115 TYPES EXPERIENCED-2%*1%1%h*1%*1%*-*1%1%

105491717248624629242391481118205548872ANY UNSOLICITED CALLS25%58%jm57%jm46%m48%46%47%46%45%48%46%b38%51%b47%(MOBILE OR LANDLINE)323968857265731711285471525137328531996None75%jkl42%43%54%kl52%54%53%54%55%52%54%62%ac49%53%

1.4681.9112.1001.9612.0581.9302.028f1.8071.9461.9831.8571.8082.049b1.966Mean number of mentions0.5921.0641.2261.1051.1211.1071.1371.0301.0781.1390.9511.1021.1411.112Standard Deviation0.0230.0240.0120.0020.0050.0020.0020.0050.0030.0030.0070.0060.0020.001Error Variance




Table 11




11819913415305433323313273312317Silent Calls14%20%n2%22%dgl16%l17%l21%dl14%l15%l20%dl10%19%dl19%dl16%l17%

1411432291223414629271527267284Sales/marketing texts16%14%4%18%l13%13%16%l19%al14%16%l12%19%l15%9%15%

22233756340499857564429375722559Sales/marketing calls26%33%n13%40%cdefg43%cdefgi29%l38%cdefgl24%26%l27%l23%25%32%l29%l30%

ill15029555430337038554817295017445Recorded message17%29%n11%34%cdgil32%dgil19%27%dgl16%26%dgl29%dgl13%20%29%dgl22%24%

1638153129724327155Other type2%4%n3%3%3%7%cf3%3%1%2%2%1%4%1%3%

SUMMARY CODES175231641254754414733292841164061 TYPE EXPERIENCED20%23%14%26%27%27%g21%17%22%20%23%20%23%20%22%

9012341915273720122111231952132 TYPES EXPERIENCED10%12%10%12%f16%f16%f14%f9%6%12%f8%16%f11%7%11%

5396*151014202313155131561493 TYPES EXPERIENCED6%10%n1%10%dl10%l8%8%10%l6%9%4%9%9%8%8%

3059-143420514912133894 TYPES EXPERIENCED3%6%n-9%cdgil3%2%8%cdgil2%6%cdg5%d1%2%8%cdgil4%5%

56-12-2*2121--115 TYPES EXPERIENCED1%1%-*2%-1%*1%1%2%*--1%

3545181091549213392887848668931872ANY UNSOLICITED CALLS41%52%n25%57%acdfg58%adfgl53%dfgl51%dgl39%41%l47%l37%46%l50%dgl40%47%(MOBILE OR LANDLINE)

l509487326839811261441258880798746996None59%m48%75%bcefh43%42%47%49%61%bhijk59%ijk53%63%bhijk54%k50%60%jk53%

ijk

1.8792.0261.4682.100di1.9111.7272.108di2.0402.0072.0471.6741.8592.0191.9241.966Mean number of mentions1.0701.1370.5921.2261.0640.8821.1631.1911.2481.1011.0570.9091.1191.0951.112Standard Deviation




Table 11




0.0030.0020.0230.0120.0240.0090.0110.0180.0190.0160.0220.0130.0130.0350.001Error Variance




Table 11







21222056629317101198216300317Silent Calls12%17%16%15%18%j20%13%21%ad21%ad17%d17%

82222190270-146138138284284Sales/marketing texts4%17%j18%j21%j17%j-19%bce14%e13%e16%be15%

354038713951424176359382535559Sales/marketing calls20%31%j31%j32%j31%j27%23%37%ad37%ad31%d30%

213430011242213137295308431445Recorded message12%26%j24%j26%j26%j16%18%31%ade29%ade25%de24%

4737165021439415255Other type2%5%3%4%3%3%2%4%d4%d3%3%

SUMMARY CODES3143283101365201602262463864061 TYPE EXPERIENCED17%33%fghj23%24%22%23%21%24%24%22%22%

109146561996851211282062132 TYPES EXPERIENCED6%7%12%j13%j12%j8%11%13%12%12%11%

11996271388361051131411493 TYPES EXPERIENCED6%7%8%6%8%9%5%11%ad11%ad8%d8%


1110411--111111115 TYPES EXPERIENCED*1%1%1%1%--1%d1%d1%d1%

547160221880335318519554837872ANY UNSOLICITED CALLS30%54%j48%j51%j49%j41%41%54%ade53%ade49%d47%(MOBILE OR LANDLINE)

1256064221283051449439491888996None70%fghi46%52%49%51%59%bc59%abc46%47%51%bc53%




Table 11







1.7411.8691.9732.0121.9921.6851.8512.056d2.032d1.9781.966Mean number of mentions0.9831.3391.1381.2011.1220.8991.0691.1421.1311.1191.112Standard Deviation0.0140.0250.0020.0080.0020.0180.0040.0020.0020.0020.001Error Variance




Table 11






9111896141203156137234184175317215188317317Silent Calls27%43%33%39%55%abcgi46%acgi32%48%acgil36%100%abcgh100%abcg100%abcg33%46%acgi36%17%

jlmijklmhijklmhijklm951212069155284772841054511728493284284Sales/marketing texts

28%18%22%48%abdeh27%35%behk57%abcde27%43%abehj57%abcde26%37%behkm44%abdeh23%33%b15%jkmghjklmkmghjkmjkm

131324135178270398288559121133217408304559559Sales/marketing calls41%52%43%54%69%jlm61%m80%abcdf100%abcde85%abcd66%lm76%acjlm68%jlm63%lm74%acjlm64%lm30%

jklmfgijklmefijklm161428248256445208173303105133203307263445445Recorded message51%54%50%100%abcde100%abcd100%abcd42%60%acgi46%57%cgi76%abcdf64%acgi48%64%acgi51%i24%

fghimefghimefghimghim3226551119282015266141838325555Other type

100%100%100%abcd4%8%gi6%4%5%4%3%8%g6%6%8%gi6%3%efghijkl

SUMMARY CODES---7546110191822433619533021474064061 TYPE EXPERIENCED---30%defkm18%m25%dekm39%defhj28%defkm37%defhj20%em11%m17%m47%bdefg36%defhj47%bdefg22%

klmkmhijklmkmhijklm135175362107130631713731651591002132132 TYPES EXPERIENCED41%18%32%e21%24%24%26%e22%26%e20%17%21%25%24%24%11%

4913499212679871403379105861021491493 TYPES EXPERIENCED13%33%23%20%c36%abcfg28%acfgi16%30%acfgi21%aci18%45%abcdf33%abcfg13%25%aci17%8%

ijlllghijlmil459644688844687733882855089894 TYPES EXPERIENCED

13%21%17%26%abcgh18%ab20%abcg17%a16%a13%39%abcde22%abcg26%abcgh13%12%10%5%ikghijklmik




Table 11






85114910791127791011115 TYPES EXPERIENCED26%21%20%abcde2%4%a2%1%3%a2%1%4%aci2%1%2%1%1%


100%100%100%100%100%100%100%100%100%100%100%100%100%100%100%47%(MOBILE OR LANDLINE)---------------996None---------------53%

3.4613.6613.490abc2.499abc2.664abc2.535abc2.193ac2.449abc2.184ac2.867abc2.933abc2.806abc1.9992.223ac1.9661.966Mean number of mentionsdefghijkgighigigighijlghijklghijll





Table 12


7369100752486927437749524524142175317Silent Calls14%18%19%20%o20%cdj12%17%cj22%cdj28%cdefi17%c18%cj13%9%15%20%b18%

jk62529675197878234650705829149135284Sales/marketing texts12%14%18%o20%no16%i15%i5%12%i17%i17%i24%cdhij17%i11%i16%15%16%

k135103183137417141517211485959942290269559Sales/marketing calls26%27%34%no36%no34%cj24%33%cj37%cdj41%cdfj29%c32%cj29%c17%31%31%31%

969014611334110436629566816539227218445Recorded message18%24%o27%o30%o28%cdj17%23%32%cdfij34%cdfij23%28%cdj19%15%24%25%25%

98261142136101012485253055Other type2%2%5%no3%3%2%4%5%dej4%4%1%2%2%3%3%3%

SUMMARY CODES11765117108267139403654746382572052014061 TYPE EXPERIENCED22%17%22%29%mn22%23%26%18%19%25%21%24%22%22%23%22%

414874501625015323738402822119942132 TYPES EXPERIENCED8%13%o14%o13%o13%dj8%10%16%cdij13%j13%j14%dj8%9%13%11%12%

3627463912325172335242417870791493 TYPES EXPERIENCED7%7%9%10%10%cdj4%11%cdj12%cdj13%cdj8%cj8%cj5%3%7%9%8%

1819312165232112210212033950894 TYPES EXPERIENCED3%5%6%6%5%ci4%1%5%ci8%cfij3%7%ci6%ci1%4%6%5%

1252101124211-75115 TYPES EXPERIENCED*1%1%1%1%*1%1%1%j1%**-1%1%1%

2131612772216312417510415514814914992442430872ANY UNSOLICITED CALLS41%43%52%no59%no52%cdj40%48%c53%cdj55%cdj51%cj51%cj44%36%47%49%48%(MOBILE OR LANDLINE)

3112152581565843568193124142143193163491449939None59%lm57%lm48%41%48%60%efghk52%47%45%49%49%56%ghk64%efghi53%51%52%

k

1.8062.047o2.081o1.9182.040cij1.7741.7742.144cfi2.281cdf1.8472.043cj1.8911.5841.9401.9931.966Mean number of mentionsjijk



Q.6A\6B Types of unsolicited calls experienced on landline or mobile phoneBase: All who have a landline or mobile phone


Table 12





1153426790227243741541644071206317Silent Calls2%17%m22%m18%m18%17%19%f14%19%17%16%14%20%b18%

2122924174210196891031812767190284Sales/marketing texts4%13%19%m16%m15%16%15%17%12%18%e11%13%18%bc16%

5406344917038940315625929984107368559Sales/marketing calls13%44%jm40%jm30%m34%30%31%30%31%30%34%b21%35%b31%

530543571383073351101962495898289445Recorded message11%33%m34%jm23%m27%23%26%21%24%25%23%19%27%b25%

13546193650525305143555Other type3%3%3%3%4%3%4%f1%3%3%2%3%3%3%


14%27%26%22%20%23%22%25%22%23%23%23%22%22%

4151917566147151629112230371452132 TYPES EXPERIENCED10%17%12%11%13%11%12%12%11%12%12%b7%14%b12%

*1015124491001222781682528951493 TYPES EXPERIENCED1%10%m10%m8%10%8%9%f5%10%d7%10%b6%9%b8%

-3147223666326286172161894 TYPES EXPERIENCED-3%9%jm5%5%5%5%5%3%6%e3%4%6%5%

-2197410183-110115 TYPES EXPERIENCED-2%*1%1%h*1%*1%*-*1%1%

105491717248624629242391481118205548872ANY UNSOLICITED CALLS25%59%jm57%jm47%m49%48%49%47%47%49%48%40%52%b48%(MOBILE OR LANDLINE)323768802257683666273438502130306504939None75%jkl41%43%53%kl51%52%51%53%53%51%52%60%a48%52%

1.4681.9112.1001.9612.0581.9302.028f1.8071.9461.9831.8571.8082.049b1.966Mean number of mentions0.5921.0641.2261.1051.1211.1071.1371.0301.0781.1390.9511.1021.1411.112Standard Deviation0.0230.0240.0120.0020.0050.0020.0020.0050.0030.0030.0070.0060.0020.001Error Variance




Table 12




11819913415305433323313273312317Silent Calls14%20%n2%22%dl17%l18%l21%dl16%l15%l21%dl10%19%dl19%dl17%l18%

1411432291223414629271527267284Sales/marketing texts17%15%4%19%l13%14%16%l22%adl14%17%l12%19%l15%l9%16%

22233756340499857564429375722559Sales/marketing calls27%35%n13%40%cdefg44%cdefgi30%l38%cdfgl27%l27%l28%l23%26%33%l29%l31%

ll15029555430337038554817295017445Recorded message18%30%n11%34%cdgil33%dgil20%27%dgl18%26%dl30%dgil14%20%29%dgl22%25%

1638153129724327155Other type2%4%n3%3%3%7%cf3%3%1%2%2%1%4%1%3%

SUMMARY CODES175231641254754414733292841164061 TYPE EXPERIENCED21%24%14%26%27%28%l21%19%22%21%23%20%24%21%22%

9012341915273720122111231952132 TYPES EXPERIENCED11%13%10%12%f17%f16%f14%f10%6%13%f8%16%f11%7%12%

5396*151014202313155131561493 TYPES EXPERIENCED6%10%n1%10%dl10%l8%8%11%dl6%9%l4%9%9%8%8%

3059-143420514912133894 TYPES EXPERIENCED4%6%n-9%cdgil3%3%8%cdgil2%7%cd6%d1%2%8%cdgil5%5%

56-12-2*2121--115 TYPES EXPERIENCED1%1%-*2%-1%*1%1%2%*--1%

3545181091549213392887848668931872ANY UNSOLICITED CALLS42%53%n25%57%adfgl59%adfgl55%dfl51%dl44%l42%l50%l38%47%l52%dl41%48%(MOBILE OR LANDLINE)

484456326837751261191238079748244939None58%m47%75%bcefg43%41%45%49%56%jk58%ijk50%62%bhijk53%48%59%jk52%

hijk

1.8792.0261.4682.100di1.9111.7272.108di2.0402.0072.0471.6741.8592.0191.9241.966Mean number of mentions1.0701.1370.5921.2261.0640.8821.1631.1911.2481.1011.0570.9091.1191.0951.112Standard Deviation0.0030.0020.0230.0120.0240.0090.0110.0180.0190.0160.0220.0130.0130.0350.001Error Variance




Table 12







21222056629317101198216300317Silent Calls12%17%17%16%18%20%13%21%ad21%ad17%d18%

82222190270-146138138284284Sales/marketing texts5%17%j18%j21%j17%j-19%bce14%e13%e16%be16%

354038713951424176359382535559Sales/marketing calls21%31%32%j33%j32%j27%23%37%ad37%ad31%d31%

213430011242213137295308431445Recorded message12%26%j25%j26%j26%j16%18%31%ade29%ade25%de25%

4737165021439415255Other type3%5%3%4%3%3%2%4%d4%d3%3%

SUMMARY CODES3143283101365201602262463864061 TYPE EXPERIENCED18%33%fhj23%24%23%23%21%24%24%22%22%


11996271388361051131411493 TYPES EXPERIENCED6%7%8%6%9%9%5%11%ad11%ad8%d8%


1110411--111111115 TYPES EXPERIENCED*1%1%1%1%--1%d1%d1%d1%

547160221880335318519554837872ANY UNSOLICITED CALLS32%54%j50%j51%j50%j41%41%54%ade53%ade49%d48%(MOBILE OR LANDLINE)

1146061120779151449439491888939None68%fghi46%50%49%50%59%bc59%abc46%47%51%bc52%




Table 12







1.7411.8691.9732.0121.9921.6851.8512.056d2.032d1.9781.966Mean number of mentions0.9831.3391.1381.2011.1220.8991.0691.1421.1311.1191.112Standard Deviation0.0140.0250.0020.0080.0020.0180.0040.0020.0020.0020.001Error Variance




Table 12






9111896141203156137234184175317215188317317Silent Calls27%43%33%39%55%abcgi46%acgi32%48%acgil36%100%abcgh100%abcg100%abcg33%46%acgi36%18%

jlmijklmhijklmhijklm951212069155284772841054511728493284284Sales/marketing texts

28%18%22%48%abdeh27%35%behk57%abcde27%43%abehj57%abcde26%37%behkm44%abdeh23%33%b16%jkmghjklmkmghjkmjkm

131324135178270398288559121133217408304559559Sales/marketing calls41%52%43%54%69%jlm61%m80%abcdf100%abcde85%abcd66%lm76%acjlm68%jlm63%lm74%acjlm64%lm31%

jklmfgijklmefijklm161428248256445208173303105133203307263445445Recorded message51%54%50%100%abcde100%abcd100%abcd42%60%acgi46%57%cgi76%abcdf64%acgi48%64%acgi51%i25%

fghimefghimefghimghim3226551119282015266141838325555Other type

100%100%100%abcd4%8%gi6%4%5%4%3%8%g6%6%8%gi6%3%efghijkl

SUMMARY CODES---7546110191822433619533021474064061 TYPE EXPERIENCED---30%defkm18%m25%dekm39%defhj28%defkm37%defhj20%em11%m17%m47%bdefg36%defhj47%bdefg22%

klmkmhijklmkmhijklm135175362107130631713731651591002132132 TYPES EXPERIENCED41%18%32%e21%24%24%26%e22%26%e20%17%21%25%24%24%12%

4913499212679871403379105861021491493 TYPES EXPERIENCED13%33%23%20%c36%abcfg28%acfgi16%30%acfgi21%aci18%45%abcdf33%abcfg13%25%aci17%8%

ijlllghijlmil459644688844687733882855089894 TYPES EXPERIENCED

13%21%17%26%abcgh18%ab20%abcg17%a16%a13%39%abcde22%abcg26%abcgh13%12%10%5%ikghijklmik




Table 12






85114910791127791011115 TYPES EXPERIENCED26%21%20%abcde2%4%a2%1%3%a2%1%4%aci2%1%2%1%1%


100%100%100%100%100%100%100%100%100%100%100%100%100%100%100%48%(MOBILE OR LANDLINE)---------------939None---------------52%

3.4613.6613.490abc2.499abc2.664abc2.535abc2.193ac2.449abc2.184ac2.867abc2.933abc2.806abc1.9992.223ac1.9661.966Mean number of mentionsdefghijkgighigigighijlghijklghijll





Table 13


66852142466331131225Listen to the full1%2%1%1%2%1%1%2%2%2%1%1%*1%1%1%message before hanging

up14153122612181116918166443882Listen to some of the3%4%6%o6%o5%4%5%5%5%3%6%5%2%5%4%4%message before hanging

up7670109862627927477352634732171170341Hang up immediately, as14%18%20%o22%o21%cdj13%16%23%cdj25%cdfij17%21%cdj13%12%18%19%18%soon as I realise it is


20213927822510152215201965750107LISTEN TO ANY OF MESSAGE4%5%7%o7%o7%c4%6%7%c8%c5%7%c5%2%6%6%6%

4552964012719185051271401972302242832227366871423None83%lmn77%73%71%73%83%eghk78%gh69%67%78%gh73%81%eghk85%efghk76%76%76%


Q.7Ai\7Bi Response to recorded message on landline or mobile phoneBase: All adults UK


Table 13





-212210151969165101125Listen to the full-2%1%1%2%1%1%1%1%2%2%2%1%1%message before hanging



11%26%m27%jm17%20%18%19%16%18%19%18%13%21%b18%soon as I realise it isa recorded messageSUMMARY CODE


38631051217375104810064176667571984357901423None89%jkl68%66%77%k73%77%75%79%77%75%77%82%a73%76%




Table 13




1114-122*353251*25Listen to the full1%1%-1%2%1%*1%2%h2%2%4%h1%1%1%message before hanging

up3251-941011911112410182Listen to some of the4%5%-6%d4%6%4%4%5%6%d2%3%6%1%4%message before hanging

up11023154324225826393513204016341Hang up immediately, as13%23%n11%27%cdfgi26%cdgil13%23%dgi11%18%21%dg10%14%22%dgi21%d18%soon as I realise it is

la recorded messageSUMMARY CODE

4265-106121212161449111107LISTEN TO ANY OF MESSAGE5%6%-7%6%7%5%5%8%l8%al3%6%6%1%6%

7137113810563140189199158118110116126601423None83%m71%89%befhj66%68%81%jk73%84%befhjk74%71%87%befhjk80%k71%78%76%

k




Table 13







14196241519202425Listen to the full*3%2%1%1%1%1%2%d2%d1%1%message before hanging

up6961277752057627782Listen to some of the3%7%5%6%5%6%3%6%d6%d4%d4%message before hanging

up1521223793247112222229334341Hang up immediately, as8%16%j18%j18%j20%j9%15%23%ade22%de19%de18%soon as I realise it is


61380331016257783101107LISTEN TO ANY OF MESSAGE3%10%j6%8%6%7%3%8%ad8%d6%d6%

1589794331812117363066473712941423None88%fghi74%76%74%74%84%abc82%abc69%71%75%bc76%




Table 13






-**1314251281714519162525Listen to the full-2%1%5%df5%dfgi6%acdfgi2%3%3%1%2%2%3%4%f3%1%message before hanging


15%22%17%16%acgi22%abcde18%acfgi9%14%9%12%14%13%9%14%acgi9%4%message before hangingfghiup

1181819819034115212922783107158233194341341Hang up immediately, as35%30%32%80%abcde74%abcde77%abcde31%45%cgi35%45%cgi61%abcdf50%acgim36%47%acgim39%i18%soon as I realise it is

fghimfghimfghimghima recorded messageSUMMARY CODE

561053701075847792228467873107107LISTEN TO ANY OF MESSAGE15%24%18%21%acdfg27%abcde24%abcde12%16%12%12%16%15%12%18%acgi12%6%

ifghifghi161227---28711535379421143381474271423None49%46%50%ejkl---58%abdefh40%ejkl54%bdefh43%ejkl24%jkl36%ejkl52%bdefh36%ejkl49%bdehj76%

jkljkljklkl




Table 14


931161421153719556988360746134235231466Unweighted Base96*90146113*341104*36*62*95*66*81*65*39**227218445Weighted Base

66852142466331131225Listen to the full6%7%5%5%6%4%5%7%6%9%3%5%2%6%6%6%message before hanging

up14153122612181116918166443882Listen to some of the15%17%21%19%18%21%22%17%17%13%22%24%15%19%18%18%message before hanging

up7670109862627927477352634732171170341Hang up immediately, as80%78%75%76%77%76%74%76%77%78%78%72%83%75%78%77%soon as I realise it is




Q.7Ai\7Bi Response to recorded message on landline or mobile phoneBase: All who have received a recorded message on either their mobile or landline


Table 14




(m)(l)(k)(j)(i)(h)(g)(f)(e)(d)(c)(b)(a)727743581483183621042392276690310466Unweighted Base5**30**54*357138307335110*19624958*98*289445Weighted Base

-212210151969165101125Listen to the full-6%2%6%7%5%6%6%5%6%8%10%a4%6%message before hanging








Table 14



(n)(m)(l)(k)(j)(i)(h)(g)(f)(e)(d)(c)(b)(a)15131577427337034504719325518466Unweighted Base1502955**54*30**33**70*38**55*48*17**29**50*17**445Weighted Base

1114-122*353251*25Listen to the full7%5%-2%6%6%1%8%9%h7%13%18%2%3%6%message before hanging

up3251-941011911112410182Listen to some of the21%17%-18%13%31%16%23%20%22%11%14%20%3%18%message before hanging



4265-106121212161449111107LISTEN TO ANY OF MESSAGE28%22%-19%19%37%17%31%29%29%25%32%22%6%24%




Table 14






303629610143320131315335446466Unweighted Base21**34*300112*42213**137295308431445Weighted Base

14196241519202425Listen to the full3%11%6%5%6%8%4%6%7%6%6%message before hanging


27%27%20%24%18%37%15%20%20%18%18%message before hangingup

1521223793247112222229334341Hang up immediately, as71%63%74%70%77%55%82%75%74%77%77%soon as I realise it is


61380331016257783101107LISTEN TO ANY OF MESSAGE29%37%27%30%24%45%18%26%27%23%24%




Table 14





151830239288466208195322105149215302295466466Unweighted Base16**14**28**248256445208173303105*133203307263445445Weighted Base

-**1314251281714519162525Listen to the full-3%2%5%5%6%6%5%5%1%3%3%6%f6%f6%6%message before hanging



1181819819034115212922783107158233194341341Hang up immediately, as70%55%64%80%74%77%73%75%75%79%80%78%76%74%77%77%soon as I realise it is






Table 15


147251745193913812144333163Telling you about a3%2%5%n5%4%3%2%4%5%3%4%4%2%3%3%3%product or service (for


24961561153551111021Telling you a company*1%2%o1%1%1%1%*2%1%2%2%*1%1%1%has tried to call you,


21--12--1--2-213Telling you about a**--**--*--1%-***competition3673181142461-12719Reminding you of an1%1%1%1%1%j*1%2%cj1%1%j2%cj*-1%1%1%appointment (e.g.


336314231423117916Other type1%1%1%1%1%*2%j1%1%1%1%**1%1%1%

SUMMARY CODES191329216022512151216184453782ANY INC. APPOINTMENT3%3%5%5%5%4%3%6%c5%4%5%c5%2%5%4%4%REMINDERS

1692619492149131013174363570ANY EXC. APPOINTMENT3%2%5%5%4%3%2%5%5%3%4%5%2%4%4%4%REMINDERS345415132315-17916Can't Remember*1%1%1%1%j*2%dj1%d1%*2%dj-*1%1%1%

53136450935711775831531882702822853292559068541761None96%lm95%93%93%93%96%94%93%92%95%93%95%98%eghk94%94%94%


Q.7Aii\7Bii Types of recorded messages experienced on landline or mobile phoneBase: All adults UK


Table 15





-25561449471625394213863Telling you about a-2%3%4%3%4%4%3%3%4%2%4%4%3%product or service (for


-2118714147417261421Telling you a company-2%1%1%1%1%1%1%1%2%e1%1%1%1%has tried to call you,


---3121221-123Telling you about a---*******-***competition---19127119811521219Reminding you of an---1%2%h1%1%2%1%1%2%b*1%1%appointment (e.g.


-34108712478241016Other type-3%j2%j1%2%h1%1%1%1%1%1%1%1%1%

SUMMARY CODES-25752656582435489244982ANY INC. APPOINTMENT-2%3%5%5%4%4%5%4%5%4%4%5%4%REMINDERS-25631753512029425224370ANY EXC. APPOINTMENT-2%3%4%3%4%4%4%3%4%2%4%4%4%REMINDERS-24115111337926816Can't Remember-2%2%j1%1%1%1%1%1%1%1%1%1%1%

438714814824751286126449782094024450410131761None100%94%93%94%93%95%94%94%95%94%95%95%94%94%




Table 15




2538-52489974411163Telling you about a3%4%-3%2%2%3%4%4%4%3%3%6%1%3%product or service (for


615-1223312-34-21Telling you a company1%1%-1%2%1%1%1%1%1%-2%2%-1%has tried to call you,


21-----1-1--1-3Telling you about a**-----1%-*--1%-*competition811---52*8212-*19Reminding you of an1%1%---3%bgk1%*4%bghk1%*1%-1%1%appointment (e.g.


79-4342--4-1--16Other type1%1%-2%bfg3%bfg2%g1%--2%fg-*--1%

SUMMARY CODES3448-5279101694711182ANY INC. APPOINTMENT4%5%-3%2%4%3%4%8%l5%3%5%6%1%4%REMINDERS

2743-5249101084611170ANY EXC. APPOINTMENT3%4%-3%2%2%3%4%5%5%3%4%6%1%4%REMINDERS511-42121-2-22-16Can't Remember1%1%-2%f2%*1%1%-1%-2%1%-1%

8219404314887161248225197153123136165751761None95%94%100%ef93%94%93%95%95%92%92%97%94%94%99%e94%




Table 15







41049185941743476063Telling you about a2%8%fj4%4%4%4%2%4%d4%d3%3%product or service (for


14198201614152021Telling you a company*3%2%2%1%1%1%1%1%1%1%has tried to call you,


-13-3-12233Telling you about a-1%*-*-*****competition-2179191513141819Reminding you of an-2%1%2%1%1%1%1%1%1%1%appointment (e.g.


1-11415-313131616Other type*-1%1%1%-*1%1%1%1%

SUMMARY CODES51265267852256617782ANY INC. APPOINTMENT3%9%fj5%6%5%6%3%6%d6%d4%4%REMINDERS51055216641947516670ANY EXC. APPOINTMENT3%8%j4%5%4%5%2%5%d5%d4%4%REMINDERS




Table 15







2*94141-15161516Can't Remember1%*1%1%1%1%d-2%d2%d1%d1%

173118116339715328074288296216241761None97%i90%94%92%94%93%97%abc92%92%94%c94%




Table 15






34637386341325316203250416363Telling you about a11%16%12%15%acgi15%acgi14%acgi8%11%8%9%11%10%8%10%7%3%product or service (for


-3313102113917561116102121Telling you a company-11%5%5%a4%5%a3%3%3%3%3%3%2%3%2%1%has tried to call you,


-111232122-23233Telling you about a-4%2%*1%1%***1%-1%****competition-**111219981233614121919Reminding you of an-2%1%5%g5%gi4%acgi2%3%2%2%2%2%2%3%2%1%appointment (e.g.


32481116771023512121616Other type9%8%7%acdfgi3%4%acdgi4%gi1%2%2%1%2%1%2%3%2%1%


11%18%12%20%abcdf19%abcdf18%abcdf10%13%10%11%14%13%10%13%9%4%REMINDERSgigigi

35741427043345619233754457070ANY EXC. APPOINTMENT11%18%12%17%abcgi16%abcgi16%abcgi9%12%9%10%13%a12%8%11%8%4%REMINDERS




Table 15






-113161668111567161616Can't Remember-3%1%1%6%acdfgi4%cfi1%3%2%*3%2%1%4%acfgil2%1%

l2720451951873384372415771621472715683377651761None85%76%82%79%73%76%88%bjkl84%jk88%bjkl88%jkl84%jk85%jkl88%bjkl82%jk88%bjkl94%




Table 16


19283830912416251814181775956115Unweighted Base20**21**39*27**82*25**10**15**22**15**20**19**6**57*50*107Weighted Base



24961561153551111021Telling you a company9%20%24%21%18%25%10%6%21%21%25%28%16%20%19%20%has tried to call you,


21--12--1--2-213Telling you about a10%5%--1%8%--5%--10%-3%2%3%competition3673181142461-12719Reminding you of an

16%27%19%11%22%6%12%24%11%30%31%8%-21%15%18%appointment (e.g.dentist or doctor'sappointment)

336314231423117916Other type17%16%16%11%17%8%27%10%18%16%16%5%14%12%18%15%

SUMMARY CODES191329216022512151216184453782ANY INC. APPOINTMENT93%63%76%76%73%88%50%79%67%82%80%95%69%79%74%77%REMINDERS1692619492149131013174363570ANY EXC. APPOINTMENT78%45%68%69%60%83%38%61%61%68%63%87%69%63%69%66%REMINDERS345415132315-17916Can't Remember

14%21%12%15%18%4%33%15%15%7%25%-17%12%18%15%


Q.7Aii\7Bii Types of recorded messages experienced on landline or mobile phoneBase: All that have listened to recorded message on their landline or mobile


Table 16




(m)(l)(k)(j)(i)(h)(g)(f)(e)(d)(c)(b)(a)-51496437286295560142873115Unweighted Base-**6**10**91*38*69*77*31**42*65*12**29**66*107Weighted Base

-25561449471625394213863Telling you about a-31%52%62%36%72%i61%53%59%59%37%73%57%59%product or service (for


-2118714147417261421Telling you a company-31%10%20%17%21%18%24%10%26%15%20%20%20%has tried to call you,


---3121221-123Telling you about a---3%2%3%1%6%5%2%-4%3%3%competition---19127119811521219Reminding you of an---21%32%h10%14%28%19%17%43%7%18%18%appointment (e.g.


-34108712478241016Other type-43%34%11%22%11%16%11%17%13%18%13%15%15%

SUMMARY CODES-25752656582435489244982ANY INC. APPOINTMENT-31%52%82%67%82%76%79%82%73%75%82%74%77%REMINDERS-25631753512029425224370ANY EXC. APPOINTMENT-31%52%69%44%77%i66%64%68%64%41%76%66%66%REMINDERS-24115111337926816Can't Remember-26%34%12%12%16%17%10%16%14%14%21%12%15%




Table 16



(n)(m)(l)(k)(j)(i)(h)(g)(f)(e)(d)(c)(b)(a)4273-1451413101414512122115Unweighted Base42*65*-**10**6**12**12**12**16**14**4**9**11**1**107Weighted Base

2538-52489974411163Telling you about a59%59%-52%31%35%68%75%56%51%88%41%100%51%59%product or service (for


615-1223312-34-21Telling you a company14%23%-10%31%13%26%26%8%17%-36%32%-20%has tried to call you,


21-----1-1--1-3Telling you about a5%2%-----10%-6%--9%-3%competition811---52*8212-*19Reminding you of an

19%17%---40%15%4%48%13%12%18%-49%18%appointment (e.g.dentist or doctor'sappointment)

79-4342--4-1--16Other type17%13%-34%43%32%13%--27%-6%--15%

SUMMARY CODES3448-5279101694711182ANY INC. APPOINTMENT80%75%-52%31%61%76%89%100%64%100%74%100%100%77%REMINDERS2743-5249101084611170ANY EXC. APPOINTMENT64%67%-52%31%35%72%89%63%60%88%68%100%51%66%REMINDERS511-42121-2-22-16Can't Remember

13%16%-34%26%7%18%11%-18%-26%16%-15%




Table 16






81279291079238392106115Unweighted Base6**13**80*33**101*6**25**77*83*101*107Weighted Base

41049185941743476063Telling you about a67%80%62%55%59%61%67%56%57%59%59%product or service (for


14198201614152021Telling you a company10%33%24%24%20%10%26%18%18%20%20%has tried to call you,


-13-3-12233Telling you about a-8%4%-3%-5%2%2%3%3%competition-2179191513141819Reminding you of an-16%21%26%19%17%20%17%17%18%18%appointment (e.g.


1-11415-313131616Other type13%-14%11%15%-13%16%15%16%15%


76%97%81%77%77%80%87%73%74%76%77%REMINDERS51055216641947516670ANY EXC. APPOINTMENT

76%80%69%62%65%71%76%62%62%65%66%REMINDERS2*94141-15161516Can't Remember

26%3%11%12%14%20%-19%19%15%15%




Table 16





471048811155652822032487484115115Unweighted Base5**6**10**53*70*10758*47*79*22**28**46*78*73*107107Weighted Base



-3313102113917561116102121Telling you a company-46%29%25%15%20%22%18%22%22%21%24%21%14%20%20%has tried to call you,


-111232122-23233Telling you about a-17%11%2%3%3%3%2%2%9%-4%4%2%3%3%competition-**111219981233614121919Reminding you of an-7%4%21%17%18%16%17%15%13%11%14%17%17%18%18%appointment (e.g.


32481116771023512121616Other type56%33%36%14%16%15%11%14%13%11%12%10%15%16%15%15%


68%74%68%91%abjk69%77%85%80%81%91%84%86%k83%71%77%77%REMINDERS35741427043345619233754457070ANY EXC. APPOINTMENT

68%74%68%77%60%66%73%72%72%83%81%80%bk70%61%66%66%REMINDERS-113161668111567161616Can't Remember-13%8%5%23%cl15%10%17%15%4%17%12%10%22%l15%15%




Table 17







312840116355023204337360542582Sky - Digital Satellite17%21%32%ij38%ij34%ij27%27%35%d35%d31%d31%TV for a monthly

subscription--2544021918203740Satellite TV from--2%1%2%j2%2%2%2%2%2%someone other than Sky873696162837436574Free-Sat - Digital5%5%3%2%4%7%4%4%4%4%4%Satellite TV WITHOUT a

monthly subscription81817466219873139147212227Virgin Media through4%14%j14%j15%j13%j9%9%15%d14%d12%12%cable

48151884921414127125140253284Freeview through a TV27%fghi11%15%11%13%17%17%13%13%15%15%aerial and set-top box77352239633034140235268375419TV set which has43%fghi27%h18%22%20%39%abcd18%24%d26%ad22%22%Freeview channels built

in (without a separateset-top box)

--2-2--2222YouView set top box--*-*--****3445166411252536467BT TV1%3%4%4%4%2%2%5%d5%d4%d4%

211532211013142324Talk Talk TV1%*1%1%1%1%1%1%1%1%1%

11251215713424255959Other*9%fhj4%j5%j3%j1%4%bc3%2%3%3%

6221463316511423839180185NO TV3%17%fgj12%gj8%10%j1%19%abce4%4%10%bce10%


Q.TVBase: All adults UK


Table 17







-313816-11441516Don't know-2%j1%2%1%-1%bc**1%1%


Q.TVBase: All adults UK


Table 18







-125118942916333767787991715561633Internet access at home-96%j96%j100%hij100%ghij43%88%e92%bde88%e90%e87%

-294184304292178246247423430Internet access at work-22%j34%fij100%fhij26%j2%23%e26%e24%e25%e23%(through workplace

network connection)-125124341811891557262664111971243Internet access via a-95%fj100%fgij97%fj73%j18%75%abce65%e61%e69%bce67%mobile phone\ tablet

using a mobile network(e.g. 3G \ 4G access)

-119113251131734546118119Internet access on-91%fghj9%j6%j7%j1%10%abce5%4%7%bce6%publicly accessible

computers (e.g. internetcafé, library)

-1919417-712121919Other type of internet-14%fghj2%1%1%-1%1%1%1%1%access

179----475071118121179None of these \ Don't100%fghi----54%abcd7%7%11%acd7%10%access the internet


Q.INTERNETBase: All adults UK


Table 19


GENDER2462062551986122937291146143159162132-905905Male45%53%mo47%51%49%48%44%45%50%48%52%46%50%-100%b48%

30517929218764831692111145154146186129963-963Female55%n47%53%n49%51%52%56%55%50%52%48%54%50%100%a-52%

AGE76559436-261------26112913226116-2414%14%l17%l9%-43%defghi------100%defghi13%15%14%

kjk887710974-348-----348-18616234825-3416%20%20%19%-57%cefghi-----100%cefghi-19%18%19%

kjk74629476305-----305--14615930535-4413%16%17%20%o24%cdfgh-----100%cdfghi--15%18%16%

ijjk78608475296----296---15414329645-5414%16%15%19%24%cdegh----100%cdeghi---16%16%16%

ijjk78709152291---291----14514629155-6414%18%17%14%23%cdefh---100%cdefhi----15%16%16%

ijjk73394249203--203-----1119120365-7413%m10%8%13%m16%cdefg--100%cdefgi-----12%10%11%

ijjk83233424163-163------927216375+15%lmn6%6%6%13%cdefgh-100%cdefgh------10%8%9%

jjk165132203109-609-----34826131629360916-3430%34%37%lo28%-100%efghik-----100%efghik100%efgh33%32%33%

ik3862543442751259-163203291296305--648612125935+70%m66%63%72%m100%cdj-100%cdj100%cdj100%cdj100%cdj100%cdj--67%68%67%


Q. Breaks x BreaksBase: All adults UK


Table 19


SOCIAL GRADE---38427510924495275767436187198384AB---100%mno22%ci18%15%24%cij18%25%cij25%cij21%c14%19%22%21%

--547-344203344291849410994292255547C1--100%lno-27%hi33%hik21%21%31%hi28%h31%hi31%hi36%hik30%28%29%

-386--25413223397060627755179206386C2-100%lmo--20%i22%i14%19%24%i20%20%22%i21%19%23%b21%

551---38616583737878748876305246551DE100%lmn---31%e27%51%cdefg36%defgj27%26%24%25%29%32%a27%29%

hjk

MARITAL STATUS21924333528280427561130184198231230455325481079Married\Living as40%63%o61%o73%mno64%cij45%c37%c64%cij63%cij67%cij76%cdfgh66%cij17%55%61%b58%married

ijk20895161692093241224456464108216253280533Single38%lmn25%l29%l18%17%i53%defgh7%12%15%i22%hi21%hi31%efghi83%defgh26%31%b29%

ikkijk124485133247991486334119-17977256Widow\Divorced\Separated22%lmn12%9%9%20%cdefj1%56%cdefgh24%cdefj22%cdefj12%cdej4%c3%c-19%a9%14%

jk

WORKING STATUS1932363402376363702181642112402681024645421005Working35%61%o62%o62%o50%chi61%chik1%9%i56%chi71%cghij78%cghij77%cghij39%hi48%60%b54%

kkk358149208148624239161184127856680159500363863Not working65%lmn39%38%38%50%defj39%def99%cdefg91%cdefg44%def29%22%23%61%defgj52%a40%46%

hjkjkk

CHILDREN IN HOUSEHOLD12812614512828624111138718417170292235527Any23%33%mo26%33%mo23%ghi40%cfghi*1%5%hi29%ghik60%cdfgh49%cfghi27%ghi30%26%28%

kijkjk4222604032569733681632012782101211771916716701341None77%ln67%74%ln67%77%defj60%de100%cdefg99%cdef95%cdefj71%dej40%51%e73%dej70%74%72%

jkgjkk




Table 19


AREA3952733853029064491111422102132302551946966591355Urban72%71%70%79%mno72%74%68%70%72%72%75%73%74%72%73%73%

1561131628235316052618283769367267246513Rural28%l29%l30%l21%28%26%32%30%28%28%25%27%26%28%27%27%

COUNTRY45432547132310475271301682412502582992288167581573England82%84%86%84%83%87%i79%83%83%84%85%86%87%i85%84%84%

5137432810851141422292930218079159Scotland9%10%8%7%9%8%9%7%8%10%9%9%8%8%9%9%

2816222780141616231212104484593Wales5%4%4%7%6%cdj2%10%cdefj8%cdefj8%cdj4%4%3%1%5%5%5%

18711625183456699192343Northern Ireland3%2%2%2%2%3%2%2%2%2%2%3%3%2%3%2%

GOVERNMENT REGIONS1924267463059810151416443276North East3%6%lo5%l2%4%5%3%5%3%3%5%4%6%5%4%4%

6333443613145202039262523229581176North West11%9%8%9%10%d7%12%dj10%13%dj9%8%7%9%10%9%9%

542827369748121520262426227570145Yorkshire and The Humber10%m7%5%9%m8%8%8%7%7%9%8%7%8%8%8%8%

32335587057101011211820386463128East Midlands6%l8%l10%lo2%6%9%ghk6%5%4%7%6%6%15%defghi7%7%7%

k7237322712245192337222130159175166West Midlands13%lm10%m6%7%10%7%12%c11%c13%cej7%7%9%6%9%8%9%

484774441446912182643464524105109213East of England9%12%14%o11%11%11%7%9%9%14%hi15%ghi13%9%11%12%11%

694469551389912163034466237113123237London13%11%13%14%11%16%ghik7%8%10%12%15%hi18%fghik14%hi12%14%13%




Table 19


444393791659425244333396133130129259South East8%11%17%no21%no13%15%16%12%15%11%13%17%f13%14%14%14%

5337523213340143326342619219974173South West10%10%9%8%11%dj6%9%16%cdegij9%12%dj9%5%8%10%8%9%

k2816222780141616231212104484593Wales5%4%4%7%6%cdj2%10%cdefj8%cdefj8%cdj4%4%3%1%5%5%5%

5137432810851141422292930218079159Scotland9%10%8%7%9%8%9%7%8%10%9%9%8%8%9%9%

18711625183456699192343Northern Ireland3%2%2%2%2%3%2%2%2%2%2%3%3%2%3%2%

TENURE150215338302791214112142198188152124895224831005Own\Mortgage27%56%o62%o79%mno63%cdej35%68%cdej70%cdejk68%cdej63%cdej50%cdj36%34%54%53%54%

40017021082468395516093109154223172441421863Rent\Other73%lmn44%l38%l21%37%h65%efghi32%30%32%37%50%fghik64%efghi66%efghi46%47%46%

kkk

INTERNET3993505143711047586661572562722963342528318021633Internet access at home72%91%o94%o96%no83%hi96%fghik40%78%i88%hi92%hik97%fghik96%fghik97%fghik86%89%87%

457718112827116028589610711544214216430Internet access at work8%20%o33%no33%no21%hi26%chik1%4%20%hi32%cghik35%cghij33%cghij17%hi22%24%23%

kk30126141326774949427791762162512812136216231243Internet access via a55%68%o75%no70%o59%hi81%fghik16%39%i60%hi73%ghik82%fghik81%fghik82%fghik64%69%67%mobile phone\ tablet


2423642147843101081625606467131Other type of internet4%6%12%lno5%4%14%defghi2%5%i3%3%5%i7%fik23%defghi7%7%7%access

kjk1172425131754944326112-410376179None of these \ Don't21%lmn6%5%3%14%cdefgj1%57%cdefgh21%cdefg9%cdefj4%dej1%-2%d11%8%10%access the internet

jkjk




Table 19


Q.1\2 PHONES OWN48336051436811345911131782702862873392518828431725Mobile (any)88%93%o94%o96%o90%i97%ghik69%88%i92%i97%ghik94%hik98%eghik96%hik92%93%92%

289225299232799246131153185164166148975405041045Landline52%58%55%60%o63%cdefj40%80%cdefg75%cdefg64%cdej55%cdj54%cdj43%37%56%56%56%

jkjk2482092782237192408713517616016114694489469958Mobile & Landline45%54%o51%58%mo57%cdj39%53%cdj67%cdefi60%cdj54%cdj53%cdj42%36%51%52%51%

jk235151237144415351264394126127193158393374767Mobile only43%39%43%38%33%hi58%efghi16%21%32%hi42%ghik42%ghik56%efghi60%efghi41%41%41%

kkk4116219806431894524513586Landline only7%lmn4%4%2%6%cdefj1%27%cdefgh9%cdefg3%dj1%2%1%1%5%4%5%

jkj

Q6A\6B UNSOLICITEDCALLS - (4 WEEKS)

2131612772216312417510415514814914992442430872Any unsolicited calls39%42%51%no57%no50%cdj40%46%c51%cj53%cdj50%cj49%cj43%35%46%48%47%(landline or mobile)9888127983585264838865583419211199410Any unsolicited calls18%23%23%o25%o28%cdefj9%39%cdefjk41%cdefg30%cdefj22%cdj19%cdj10%7%22%22%22%(landline)

jk157116201172423222224911111512714181320325646Any unsolicited calls28%30%37%no45%mno34%hi37%hi14%24%i38%hi39%hi42%chik41%chik31%i33%36%35%(mobile)7369100752486927437749524524142175317Silent calls (landline13%18%18%o20%o20%cdj11%17%c21%cdj26%cdefi16%c17%cj13%9%15%19%b17%or mobile)

jk423954401571827344525271368096175Landline silent calls8%10%10%11%12%cdj3%16%cdefj17%cdefj15%cdefj8%cdj9%cdj4%2%8%11%9%

4341554412559416412836392077107184Mobile silent calls8%11%10%12%10%i10%i3%8%i14%chi9%i12%i11%i8%i8%12%b10%

155120213168481175547912710411711758344312656Live sales/marketing28%31%39%no44%no38%cj29%33%c39%cj43%cdij35%c38%cj34%c22%36%35%35%(landline or mobile)




Table 19


786184652533645606939402510145143288Landline Live sales/14%16%15%17%20%cdefj6%28%cdefjk29%cdefj24%cdefj13%cdj13%cdj7%4%15%16%15%marketing

k109871601393351601836938610210950257238495Mobile Live sales/20%23%29%no36%mno27%chi26%hi11%18%i32%chi29%chi33%chijk31%chi19%i27%26%26%marketing (phone or

text)969014611334110436629566816539227218445Recorded message17%23%o27%o29%o27%cdj17%22%31%cdfij33%cdfij22%c27%cdj19%15%24%24%24% (landline or mobile)515688612273031556235431712131125256Recorded message9%15%o16%o16%o18%cdfj5%19%cdfj27%cdefi21%cdefj12%cdj14%cdj5%5%14%14%14% (landline)

jk58467767161877184136605730125123248Recorded message10%12%14%17%no13%i14%hi4%9%14%i12%i20%cfhik16%hi12%i13%14%13% (mobile)98261142136101012485253055Other type (landline or2%2%5%no3%3%2%3%5%ej3%4%e1%2%2%3%3%3%mobile)4788251486341-121426Other type (landline)1%2%1%2%2%dj*3%cdj4%cdefj2%cdj1%1%*-1%2%1%

6320420122369175151832Other type (mobile)1%1%4%lno1%2%2%1%1%2%3%e*2%2%2%2%2%




Table 19





GENDER23457975824665967023536354277280548905Male54%48%50%48%48%49%50%45%42%54%e30%53%c51%c48%

194880816267696671292500464179253532963Female46%52%50%52%52%51%50%55%58%d46%70%ab47%49%52%

AGE94212286719419170159102-2164526116-24

21%l4%13%l14%l13%14%14%13%18%d10%-41%ac4%c14%

910302999325517717180268910823034825-3421%10%19%19%18%19%13%32%g9%27%e4%20%c21%c19%

612292587623012118466240116423130535-4414%13%18%16%15%17%9%35%g8%24%e4%12%c21%bc16%

61229250832132108785211346419829645-5414%13%18%16%16%16%16%16%10%21%e13%12%18%b16%

523222418221027813127164634518429155-6412%25%jk14%15%16%15%21%f2%15%16%25%ab8%17%b16%

4161416861142201118418482413020365-7410%18%9%11%12%10%15%f*21%d2%19%ab5%12%b11%

31614130521111631161291126116375+8%17%j9%8%10%8%12%f*19%d*35%ab2%6%b9%

181451527160449368241239370932427560916-3442%l15%32%l33%l31%33%27%46%g28%37%e4%61%ac26%c33%

25801081047353906973286624636247209804125935+58%85%jkm68%67%69%67%73%f54%72%d63%96%ab39%74%b67%

SOCIAL GRADE62728323823022561281482373369282384AB

15%29%k18%21%16%22%i19%24%g17%24%e13%13%26%bc21%




Table 19





11224347116238540314520834051161335547C126%23%27%30%32%28%30%27%24%34%e20%30%c31%c29%

716373251132732601261492364895243386C217%18%23%21%22%20%19%24%g17%23%e19%18%22%21%

182851454156395422128358193124208219551DE42%j30%32%29%30%29%32%f24%42%d19%48%ab39%a20%29%

MARITAL STATUS255480920308771675404403676--10791079Married\Living as58%58%50%58%k60%57%50%77%g47%67%e--100%bc58%married91755451124410427106280254-533-533Single

22%19%35%l29%24%30%i32%f20%32%d25%-100%ac-29%

92223202811742391618076256--256Widow\Divorced\Separated20%24%j15%13%16%13%18%f3%21%d8%100%ab--14%

WORKING STATUS253886857286720625380-1005762546761005Working58%41%54%54%l56%53%47%72%g-100%e30%48%c63%bc54%

185573716228635715147863-180280403863Not working42%59%j46%46%44%47%53%f28%100%d-70%ab52%a37%46%

CHILDREN IN HOUSEHOLD162243446154374-52714738016106404527Any38%24%27%28%30%28%-100%g17%38%e6%20%c37%bc28%

267111611273609811341-7156252394276751341None62%76%73%72%70%72%100%f-83%d62%94%ab80%a63%72%

AREA28581061163-13559813746357201744107711355Urban65%63%67%74%kl-100%i73%71%74%72%68%77%ac71%73%

153553410513-36015422828681124308513Rural35%37%j33%j26%100%h-27%29%26%28%32%b23%29%b27%




Table 19





COUNTRY---1573410116311274467168572024519201573England---100%klm80%86%i84%85%83%85%79%85%85%c84%

--159-53106116437386235580159Scotland--100%jlm-10%8%9%8%8%9%9%10%7%9%

-93--35587122553822175493Wales-100%jkm--7%h4%5%4%6%d4%9%ab3%5%5%

43---152826161825992543Northern Ireland100%jkl---3%2%2%3%2%2%3%2%2%2%

GOVERNMENT REGIONS---7614625620423510273976North East---5%k3%5%4%4%5%3%4%5%4%4%

---1761216414135100762052103176North West---11%klm2%12%i11%f7%12%d8%8%10%10%9%

---14528117100457471214381145Yorkshire and The Humber---9%klm5%9%i7%8%9%7%8%8%7%8%

---128577192357553175655128East Midlands---8%klm11%h5%7%7%9%d5%7%11%a5%7%

---16642125124428383363298166West Midlands---11%klm8%9%9%8%10%8%14%ab6%9%9%

---2131239113479721422450140213East of England---14%klm24%h7%10%15%g8%14%e9%9%13%b11%

---237-23715581921451385138237London---15%klm-17%i12%15%g11%14%e5%16%c13%c13%

---25957203196631051543570155259South East---16%klm11%15%i15%12%12%15%14%13%14%14%

---17378951274674992637110173South West---11%klm15%h7%10%9%9%10%10%7%10%9%




Table 19





-93--35587122553822175493Wales-100%jkm--7%h4%5%4%6%d4%9%ab3%5%5%

--159-53106116437386235580159Scotland--100%jlm-10%8%9%8%8%9%9%10%7%9%

43---152826161825992543Northern Ireland100%jkl---3%2%2%3%2%2%3%2%2%2%

TENURE2663708462797267572494285771361986711005Own\Mortgage62%k68%jk44%54%k54%54%56%f47%50%57%e53%b37%62%bc54%

163089728234628584279435428120335408863Rent\Other38%32%56%jlm46%l46%46%44%53%g50%d43%47%a63%ac38%46%

INTERNET31771361388456117711145196669671614739991633Internet access at home74%83%86%m88%m89%87%83%98%g77%96%e63%89%c93%bc87%

91641365147284242188124183496300430Internet access at work20%17%26%23%29%h21%18%36%g1%42%e13%18%28%bc23%

31569710593638818064384517921073837531243Internet access via a74%60%61%67%71%h65%60%83%g52%79%e42%72%c70%c67%mobile phone\ tablet


710810641919239805137553131Other type of internet16%jk10%5%7%8%7%7%7%9%d5%1%14%ac5%c7%access6152113849131178116416854153179None of these \ Don't

15%16%13%9%9%10%13%f*19%d2%33%ab8%a5%10%access the internetQ.1\2 PHONES OWN

398614814514791246121850775397221449710141725Mobile (any)92%93%93%92%93%92%91%96%g87%97%e84%93%c94%c92%

33701128303307157383074915541802356291045Landline76%j75%j70%j53%64%h53%55%58%57%55%70%ab44%58%b56%




Table 19





2965102763304654660298415544146221591958Mobile & Landline68%j70%j64%j48%59%h48%49%57%g48%54%e57%b41%55%b51%

10214768917559255720933842868276423767Mobile only24%23%29%44%klm34%44%i42%40%39%43%27%52%ac39%c41%

3510682561788761034143886Landline only8%6%6%4%5%4%6%f2%9%d1%13%ab3%4%5%


105491717248624629242391481118205548872Any unsolicited calls25%58%jm57%jm46%m48%46%47%46%45%48%46%b38%51%b47%(landline or mobile)33751318128283323872211897577259410Any unsolicited calls8%40%jm32%jm20%m25%21%24%f17%26%d19%29%b14%24%b22%(landline)9316354317746843920624240366165415646Any unsolicited calls

21%33%39%m35%m35%35%33%39%g28%40%e26%31%38%bc35%(mobile)1153426790227243741541644071206317Silent calls (landline2%16%m22%m17%m18%17%18%14%18%16%16%13%19%b17%or mobile)*13251375711914828102743038107175Landline silent calls1%14%m16%jm9%m11%9%11%f5%12%d7%12%b7%10%9%

12181634214212955711131544125184Mobile silent calls1%2%11%lm10%lm8%11%10%10%8%11%e6%8%12%c10%

7447153418846746818829735992137427656Live sales/marketing17%47%jm45%jm34%m37%35%35%36%34%36%36%b26%40%b35%(landline or mobile)2264022193195231571581305648183288Landline Live sales/4%28%jm25%jm14%m18%14%17%f11%18%d13%22%b9%17%b15%marketing6275041213436133116418830753112330495Mobile Live sales/

14%29%m32%m26%m26%27%25%31%g22%31%e21%21%31%bc26%marketing (phone ortext)




Table 19





530543571383073351101962495898289445Recorded message11%32%m34%jm23%m27%23%25%21%23%25%23%18%27%b24% (landline or mobile)3223219994163203531341224052165256Recorded message7%24%jm20%jm13%18%h12%15%f10%16%d12%16%b10%15%b14% (landline)311332016718017572861612360164248Recorded message7%12%21%jm13%13%13%13%14%10%16%e9%11%15%c13% (mobile)13546193650525305143555Other type (landline or3%3%3%3%4%3%4%f1%3%3%2%3%3%3%mobile)-13228182421411541726Other type (landline)-1%2%1%1%1%2%f*2%1%2%1%2%1%

12326122029313191112032Other type (mobile)3%3%2%2%2%1%2%f1%1%2%*2%2%2%




Table 19




GENDER421483237945741291231097563708132905Male49%48%54%50%48%43%50%52%51%45%50%49%46%42%48%

441522198048991301131059164759544963Female51%52%46%50%52%57%50%48%49%55%50%51%54%58%52%

AGE17289921421333724153822221626116-2420%m9%21%ej13%j4%12%13%j16%j11%9%30%bcefghi15%j13%j20%ej14%

jk2231249301019616245302026231434825-3426%m12%21%19%i10%11%23%bij26%bdij21%bij18%15%18%13%19%19%

1541526291226394646211824251530535-4418%15%14%18%13%15%15%20%21%e12%14%16%14%19%16%

1091886291234333443222126261029645-5413%19%n14%18%13%20%13%15%20%13%16%18%15%13%16%

93198522232643302637112039829155-6411%20%n12%14%25%adfgk15%17%d13%12%22%adfg9%14%22%adfgk10%16%

60142414163324161823101520920365-747%14%n10%9%18%fg19%dfghk9%7%8%14%g8%10%11%12%11%

51112314161425121219101220516375+6%11%n8%9%17%fg8%10%5%6%11%g8%9%11%g7%9%

39521418511440949969455748453060916-3446%m21%42%beij32%j15%23%36%bij42%beij32%j27%j45%bcefij33%j26%39%bij33%

k4687912510880133165138144122709713146125935+54%79%n58%68%d85%acdefg77%adghl64%58%68%d73%dgl55%67%d74%adghl61%67%

hkl

SOCIAL GRADE82302628273279554427836367384AB10%30%n15%18%d29%adek18%d31%abdefi23%ad20%ad16%d6%25%ad20%ad9%21%

kl




Table 19




210338114322529369743255274426547C124%34%n26%27%23%30%ce36%bce29%ce35%bce19%43%bcegij18%25%34%ce29%

kl17021573716374344473733283324386C220%21%17%23%18%21%17%18%22%22%26%h19%19%32%bcgh21%

400150185128534469487232546319551DE46%m15%42%adfh32%fh30%h30%h17%29%h23%43%adfghi25%38%dfh36%fh25%29%

k

MARITAL STATUS408671258054110155138140985581103391079Married\Living as47%67%n58%50%58%d64%dk60%d58%d66%adk59%d43%56%d59%d51%58%married

33519895517377085503256435227533Single39%m20%22%35%efij19%21%27%36%efij23%19%44%bcefhi30%e30%e35%eij29%

jl12013692322263513243617212010256Widow\Divorced\Separated14%14%20%g15%g24%bfgh15%g13%g6%11%22%bfgh13%g14%g12%g13%g14%

WORKING STATUS4285772586389915414514283537176351005Working50%57%n58%d54%bd41%57%bdj59%abdj61%abcdej66%abcdej50%41%49%43%45%54%

k43542818735574105927283757410042863Not working50%m43%42%46%f59%fghi43%41%39%34%50%fg59%fghikl51%fg57%fghik55%fgh46%

CHILDREN IN HOUSEHOLD279249164322466381794235453520527Any32%m25%38%bh27%24%26%24%34%bh37%behijk25%28%31%b20%26%28%

584757261167112719615513412492100141561341None68%75%n62%73%f76%f74%f76%fgl66%63%75%f72%69%80%cfgl74%72%

AREA6287262810658952032379112571117164621355Urban73%72%65%f67%fi63%f55%f78%dfijkl100%abcdef42%75%dfi56%f81%dfijkl93%acdefh81%dfijkl73%

hijklijkl




Table 19




2342791553357857-1234257281214513Rural27%28%35%abcgh33%abcgh37%abcgh45%abcegh22%bg-58%abcdegh25%bg44%abcegh19%bg7%g19%bg27%

kijkl

COUNTRY728846---173259237213166128145176761573England84%84%---100%jkl100%jkl100%jkl100%jkl100%jkl100%jkl100%jkl100%jkl100%jkl84%

8970-159----------159Scotland10%m7%-100%abcdef----------9%

ghijl3063--93---------93Wales4%6%n--100%abcdefg---------5%

hikl162643-----------43Northern Ireland2%3%100%abcdef-----------2%

ghijk

GOVERNMENT REGIONS5522-----------7676North East6%m2%-----------100%bcdefgh4%

ijkl67109----------176-176North West8%11%n----------100%acdefgh-9%

ijkl7273---------145--145Yorkshire and The Humber8%7%---------100%abdefgh--8%

ijkl7948--------128---128East Midlands9%m5%--------100%abcefgh---7%

ijkl61105-------166----166West Midlands7%10%n-------100%abcdfgh----9%

ijkl




Table 19




97116------213-----213East of England11%12%------100%abcdegh-----11%

ijkl14195-----237------237London16%m9%-----100%abcdefh------13%

ijkl88171----259-------259South East10%17%n----100%abcdefg-------14%

ijkl67106---173--------173South West8%11%n---100%abcdefg--------9%

hjkl3063--93---------93Wales4%6%n--100%abcdefg---------5%

hikl8970-159----------159Scotland10%m7%-100%abcdef----------9%

ghijl162643-----------43Northern Ireland2%3%100%abcdef-----------2%

ghijk

TENURE-1005267063106171951161054873109221005Own\Mortgage-100%n62%adgk44%a68%acdgk62%adgk66%acdfgk40%54%adg63%acdgk38%50%a62%acdgk28%54%

863-1689306788141976179726755863Rent\Other100%m-38%56%behij32%38%34%60%befhij46%h37%62%befhij50%behj38%72%bcefhi46%

llljkl

INTERNET7358983113677158235210199132118121154611633Internet access at home85%89%n74%86%l83%91%ael91%ael89%el93%acejkl79%93%acejl84%87%l80%87%

14928294116445844765526321614430Internet access at work17%28%n20%b26%b17%25%b22%b19%b35%abcdgh33%abcdgh20%b22%b9%19%b23%

jklj




Table 19




59365031975610212917919211310711885331243Internet access via a69%65%74%abh61%abh60%a59%a50%76%abhijk90%abcegh68%abh84%abehij82%abehij48%43%67%mobile phone\ tablet

ijklkkusing a mobile network(e.g. 3G \ 4G access)

785378101371512632418-131Other type of internet9%m5%16%acefgh5%a10%aceh8%ah3%6%a5%a4%25%abcefgh3%10%aceh-7%access

kijk87936211513201210289171712179None of these \ Don't10%9%15%fg13%fg16%fg7%8%5%5%17%dfghi7%12%fg10%16%fg10%access the internet

Q.1\2 PHONES OWN8049213914886157243200207152120135168701725Mobile (any)93%92%92%93%g93%91%94%g84%97%egi92%94%g93%g96%g92%92%

37367233112701071788210989657890311045Landline43%67%n76%abcde70%abcde75%abcdef62%ag69%abcdef35%51%g54%g51%g54%g51%g41%56%

fgfggig339620291026597162711058458728727958Mobile & Landline39%62%n68%abcde64%abcde70%abcdef56%ag62%abcdef30%49%ag50%ag45%g50%g50%ag35%51%

fgfggg46530210472160811291026862638143767Mobile only54%m30%24%29%23%35%31%55%ehijkl48%hijkl41%jkl48%hijkl43%hjkl46%hijkl57%ehijkl41%

3453310510171245763486Landline only4%5%8%bf6%bf6%6%6%bf5%2%3%5%4%2%6%5%


3545181091549213392887848668931872Any unsolicited calls41%52%n25%57%acdfg58%adfgl53%dfgl51%dgl39%41%l47%l37%46%l50%dgl40%47%(landline or mobile)

l11629535137406733383515294515410Any unsolicited calls13%29%n8%32%cdefgl40%abcdef23%dgl26%dgl14%18%21%dl12%20%26%dgl20%22%(landline)

ghil29335296331709181725539556218646Any unsolicited calls34%35%21%39%al33%41%al35%34%34%33%30%38%al35%24%35%(mobile)




Table 19




11819913415305433323313273312317Silent calls (landline14%20%n2%22%dgl16%l17%l21%dl14%l15%l20%dl10%19%dl19%dl16%l17%or mobile)54122*25131329151913615218175Landline silent calls6%12%n1%16%defgil14%dgl8%11%dl6%9%8%4%10%l12%dl10%l9%

8410011822031241721915206184Mobile silent calls10%10%1%11%jl2%11%jl12%jl10%jl8%13%jl7%10%j12%jl8%10%

277379771445810575635636516623656Live sales/marketing32%38%n17%45%adefg47%adfgl33%l41%dfl32%l29%34%l29%35%l37%l31%35%(landline or mobile)

il832052402625482230269183410288Landline Live sales/10%20%n4%25%acdefg28%acdefg14%l18%dgl9%14%l16%dl7%12%19%dgl13%15%marketing

ilil22826765027437569504032414616495Mobile Live sales/26%27%14%32%l29%l25%29%l29%l23%24%25%28%l26%20%26%marketing (phone or

text)15029555430337038554817295017445Recorded message17%29%n11%34%cdgil32%dgil19%27%dgl16%26%dgl29%dgl13%20%29%dgl22%24% (landline or mobile)671893322220471724267183110256Recorded message8%19%n7%20%dfgil24%cdfgil11%18%dgl7%11%16%dg5%12%17%dg13%14% (landline)

1031453331119342337261016287248Recorded message12%14%7%21%acdghi12%11%13%10%17%dg16%8%11%16%d10%13% (mobile)

l1638153129724327155Other type (landline or2%4%n3%3%3%7%cf3%3%1%2%2%1%4%1%3%mobile)620-31345-3116126Other type (landline)1%2%n-2%1%2%1%2%-2%1%*3%f1%1%

112113296222211-32Other type (mobile)1%2%3%2%3%5%bcfg2%1%1%1%2%1%*-2%




Table 19







GENDER766762321680235374469504843905Male43%51%50%50%49%41%49%49%48%49%48%

1036462121483151393489540882963Female57%49%50%50%51%59%51%51%52%51%52%

AGE460213442524158949725126116-242%46%fghj17%gj10%j15%gj4%21%abce10%9%15%bce14%

-25281115334219314614833934825-34-19%j23%j27%fj20%j3%25%abce15%e14%e20%bce19%

216251107296512716116628730535-441%12%j20%ij25%fij18%j6%17%e17%e16%e17%e16%

11821696272412616016428629645-546%6%17%ij22%fhij17%ij5%16%e17%e16%e17%e16%

26101765825699417618527029155-6414%8%14%14%16%i11%12%18%d18%d16%d16%

4310798157184313515317820365-7424%fghi8%g6%g2%10%gh21%ad6%14%ad15%ad10%d11%

9432726643268713111316375+52%fghi2%2%g*4%gh50%abcd3%9%ad13%acd7%d9%

484494160586635124024659160916-342%64%fghj40%j37%j36%j7%46%abce25%e24%e34%bce33%

175477492711047804157197991134125935+98%fghi36%60%i63%i64%i93%abcd54%75%ad76%ad66%d67%




Table 19







SOCIAL GRADE13212671283719144223232368384AB7%16%j21%j30%fhij23%j10%19%23%de22%e21%e21%

256441318151421237278299514547C114%49%fhj33%j42%fhj31%j24%31%29%29%30%29%

24232617735016151209225360386C214%17%21%j18%21%j18%20%22%22%21%21%

117243014539941235248289483551DE65%fghi18%g24%g10%24%g47%abcd31%c26%28%28%29%

MARITAL STATUS53537533009993842359162910141079Married\Living as30%41%61%ij70%fhij61%ij44%55%e62%de60%de59%e58%married41753839647314276221235497533Single23%57%fghj31%gj22%29%g16%36%abce23%23%29%bce29%

853107341613468146180214256Widow\Divorced\Separated47%fghi2%9%i8%i10%i40%abcd9%15%d17%ad12%d14%

WORKING STATUS1651792418967104285445549721005Working9%39%j64%fij97%fhij59%ij12%56%e57%e53%e56%e54%

164804511266676338415491753863Not working91%fghi61%fgh36%g3%41%gh88%abcd44%43%47%44%46%

CHILDREN IN HOUSEHOLD1394381885198209298307507527Any1%30%j35%j44%fhij32%j10%27%e31%e29%e29%e28%

1789280624211147855766073812181341None99%fghi70%g65%g56%68%g90%abcd73%69%71%71%72%




Table 19







AREA1319188128411776159265471512461355Urban73%69%71%66%72%g71%77%abc68%68%72%bc73%

494136314745625175304330479513Rural27%31%29%34%f28%29%23%32%ad32%ad28%d27%

COUNTRY138106105936513886868976383014511573England77%81%85%j85%j85%j79%90%abce80%79%84%bc84%

21897411361047102112148159Scotland12%6%8%10%8%11%6%11%d11%d9%d9%

151056167752165708693Wales8%fgh7%4%4%5%6%3%7%d7%d5%d5%

673193131029333943Northern Ireland3%5%f3%2%2%4%1%3%d3%d2%2%

GOVERNMENT REGIONS12-33146144327317076North East7%fhi-3%3%4%i5%6%bc3%3%4%4%

171885161543818790168176North West10%g14%gh7%g4%9%gh3%11%e9%9%10%e9%

174118321216637278135145Yorkshire and The Humber9%i3%10%i8%7%7%8%8%7%8%8%

932107261187625865120128East Midlands5%25%fghj9%6%7%8%8%6%6%7%7%

286113551325688489152166West Midlands15%fhi5%9%13%fi8%6%9%9%9%9%9%




Table 19







1012192761994102105109207213East of England5%9%15%fj18%fij12%j5%13%e11%10%12%11%

121517944210121297182200237London7%11%14%j10%13%j14%c17%abc7%8%12%bc13%

207129582351781162178243259South East11%5%10%13%i14%hi19%d11%17%d17%ad14%d14%

131310244158106097107157173South West7%10%8%10%10%12%8%10%10%9%9%

151056167752165708693Wales8%fgh7%4%4%5%6%3%7%d7%d5%d5%

21897411361047102112148159Scotland12%6%8%10%8%11%6%11%d11%d9%d9%

673193131029333943Northern Ireland3%5%f3%2%2%4%1%3%d3%d2%2%

TENURE9353650282898533026206729211005Own\Mortgage52%40%52%i65%fhij55%i61%d39%65%ad64%ad53%d54%

877859314973534465339373804863Rent\Other48%g60%fgh48%g35%45%g39%61%abce35%36%47%bc46%

INTERNET-125118942916333767787991715561633Internet access at home-96%j96%j100%hij100%ghij43%88%e92%bde88%e90%e87%

-294184304292178246247423430Internet access at work-22%j34%fij100%fhij26%j2%23%e26%e24%e25%e23%




Table 19







-125124341811891557262664111971243Internet access via a-95%fj100%fgij97%fj73%j18%75%abce65%e61%e69%bce67%mobile phone\ tablet


-131125291251775354130131Other type of internet-100%fghj10%fj7%j8%j1%10%bce6%5%8%be7%access

179----475071118121179None of these \ Don't100%fghi----54%abcd7%7%11%acd7%10%access the internet

Q.1\2 PHONES OWN12113011974231556-76795895817251725Mobile (any)68%99%fj96%j98%fj95%j-100%be100%be92%e100%be92%

1185464124791786-95810459581045Landline66%fhi41%52%i58%i56%hi100%ad-100%ad100%ad56%d56%

7153626246879--958958958958Mobile & Landline39%40%50%ij57%hij54%ij--100%abde92%ade56%de51%

5077572178677-767--767767Mobile only28%59%fghj46%fj41%j41%j-100%abce--44%bce41%

4711523786--86-86Landline only26%fghi1%1%*2%g100%abcd--8%acd-5%


547160221880335318519554837872Any unsolicited calls30%54%j48%j51%j49%j41%41%54%ade53%ade49%d47%(landline or mobile)46202368336135-375410375410Any unsolicited calls26%hi16%19%19%22%41%ad-39%ad39%ad22%d22%(landline)1462505190619-318328328646646Any unsolicited calls8%47%j41%j44%fj38%j-41%bce34%e31%e37%be35%(mobile)




Table 19







21222056629317101198216300317Silent calls (landline12%17%16%15%18%j20%13%21%ad21%ad17%d17%or mobile)209973015517-158175158175Landline silent calls11%7%8%7%9%20%ad-16%ad17%ad9%d9%

41513547177-1018282184184Mobile silent calls2%11%j11%j11%j11%j-13%bce9%e8%e11%be10%

405145916760524238394418632656Live sales/marketing22%39%j37%j39%j37%j27%31%41%ade40%de37%d35%(landline or mobile)31151666025424-265288265288Landline Live sales/17%12%13%14%16%27%ad-28%ad28%ad15%d15%marketing1344389148473-238257257495495Mobile Live sales/7%33%j31%j34%j29%j-31%be27%e25%e29%be26%marketing (phone or

text)213430011242213137295308431445Recorded message12%26%j24%j26%j26%j16%18%31%ade29%ade25%de24% (landline or mobile)19131555123813-243256243256Recorded message10%10%12%12%15%16%d-25%ade25%ad14%d14% (landline)42419477242-137111111248248Recorded message2%19%j16%j18%j15%j-18%abce12%e11%e14%be13% (mobile)4737165021439415255Other type (landline or2%5%3%4%3%3%2%4%d4%d3%3%mobile)44166222-23262326Other type (landline)2%3%1%1%1%3%d-2%d2%ad1%d1%

14241132-1418183232Other type (mobile)*3%2%3%2%-2%2%2%2%2%




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