pacific northwest dgs presentation - measuring the value of it - wendy korthuis-smith
TRANSCRIPT
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8/11/2019 Pacific Northwest DGS presentation - Measuring the Value of IT - Wendy Korthuis-Smith
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Measuring the Value of IT
Results WashingtonPacific Northwest Digital Government Summit
Wendy Korthuis-Smith, Ed.D.
Office of Governor Inslee
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How do you measure the value of IT?Metrics, dashboards, scorecards?
Yes, and
Identify business priority
Engage with your customer to define value
Measure what matters Focus on continuous improvement and action
for significant value add
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Developing and implementing a world-class performance management
and improvement system to achieve our vision, mission, and goals
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Engage with the customer
Define Customer Value
How does IT support this work?
Actions
Strategies
LeadingIndicators
Outcome
Measures
Results
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Measure what matters
insert pics
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Measure what matters
Tax Portal Online Services Enrollment Self-Service
Open Data Decision Lens Business portal GIS
Project Dashboard First Net/One Net Technology Strategies
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Center of Digital GovernmentDigital States Survey 2014http://www.govtech.com/cdg/digital-states/Digital-States-Survey-2014-Results.html
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8/11/2019 Pacific Northwest DGS presentation - Measuring the Value of IT - Wendy Korthuis-Smith
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Hazardous Marine
Debris
Pending Water
Rights Applications
Open Data
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Improving
Objective What problem
are we tryingto solve?
Root causeanalysis
What arethe rootcauses oftheproblem?
Improvementplan
Specificstrategiesandmetrics
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Improving
Washington Business One Stop
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Reporting: Results Reviews
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Reporting: Dashboards
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Lean conference: Oct. 21-22 in Tacoma
Details and registration: www.results.wa.gov
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8/11/2019 Pacific Northwest DGS presentation - Measuring the Value of IT - Wendy Korthuis-Smith
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For more information
Wendy Korthuis-Smith, Ed.D.
Director of Results WashingtonOffice of Governor Inslee
www.results.wa.gov
mailto:[email protected]://www.results.wa.gov/http://www.results.wa.gov/mailto:[email protected]:[email protected]:[email protected]