pacific northwest dgs presentation - fast track session - mobile inspections - d hanberg

8/11/2019 Pacific Northwest DGS presentation - Fast Track Session - Mobile Inspections - D Hanberg

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PIERCECOUNTY

PLANNING ANDLANDSERVICESDennis Hanberg, Director


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CREATING THEBEST PERMITTING

AGENCY

IN THE STATE (BPA)

PAST FUTURE

PRESENT


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FIRST 3 YEARS OF BPA:

INVESTMENT IN TECHNOLOGY

ConvenienceE-Payment

Time SaverE-Notify

Online questions

Email responsesAsk a Permit Tech

Building Permits & Land UseActions

On-line Submittal

GIS Based AboutMy Property


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RESULTS TO DATE:

25% fewer people coming into the

Development Center. ( 3,500 people)

Average Customer Contact times

reduced from 90 minutes to less

than 20 minutes


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TAKINGTECHNOLOGY TO THE

FIELD


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FIELD

Initial Goals:

Eliminate Duplicate Entry

Not Enough Inspectors (?) Printers were about to die

Increase efficiencies

Too Many Inspections. . . Not enough Inspectors. . .


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FIELD

Improvement Goals:


Printers were about to die Increase efficiencies

Too Many Inspections. . .

Not enough Inspectors. . .


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FIELD

Improvement Goals:


Printers were about to die Too many Inspections and not

enough InspectorsAs We Get

Busy


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FIELD

Challenges:Staff

Average Age: 57

Average Years of Insp. Ex: 20

94% Male

Computer Literacy2 did not know how to turn off their existing

desktops

5 did not have home computers

4 did not have any personal credit cards

Only 1 (34 yr old) had a smart phone or hadever touched an IPAD

AKING ECHNOLOGY TO THE


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AKING ECHNOLOGY TO THE

FIELD

ApproachCommunicate well in advance:

That we were developing a Field

Module That it will involve a lot of new

technology

Provide the IPADS at least one month in

advance of launch

Give staff a basic tutorial

Give staff games to play


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FIELD


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FIELD


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After

One Month

ofPractice

Staff Concluded . .


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FieldM

odu

le


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AFTER TWO DAYS:

Internet

Connection

No printed

Comments

People dont have

Smart phones

Buffering System

Promote E-Notify(sign up at time ofapplication)

Left WrittenComments

Concern Solution


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THINGS OUR INSPECTORS LIKE:

Easy Photo Hanging straight to

file and emailing to Client

Plans reviewed from I pad


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Easy Photo Hanging straight to file

and emailing to Client



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Easy Photo Hanging straight to file

and emailing to Client


Sorting and Mapping your Day


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IT SAVES PAPER171,000 SHEETS PER YEAR


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UNPLANNEDBENEFITS

Working in Live-time allows for two

inspections on same day

Emailing comments and photos to

customers

A picture is worth 1,000 words

Faster responses to comments


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PALS BUILDINGOFFICIAL

He is


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ORIGINALGOAL

Save Time: Single Data Entry. . .

45 minutes per inspector per day

Resulta minimum of 1 more

inspection per inspector per day

Net Gain: 70 more inspections

per week.> 3,500 per year!


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RESULTS AFTER 4 MONTHS:

No change in number of

Inspections per inspector.


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ON-LINEVIDEO SKYPE

INSPECTIONS


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SAVES TIME ON SINGLE TRAVEL

Crystal Mountain! A short 3 Hour RoundTrip


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ADVANTAGES:

Convenience for customers

No waiting for inspectors

Small inspections handledquickly

Convenience to the County inreduced trip Time


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WORD OFCAUTION:

C


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CONCLUSIONS:

Was implementation hard to achieve?


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CONCLUSIONS

Would I change anything on how weimplemented?

NO. . . ButCould not have succeeded without:

ITProactive Training Plan

GREATalbeit Reluctant Inspectors

AND WHAT DO THE INSPECTORS


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AND WHAT DO THE INSPECTORS

SAY?

Its Okay

I like it but I am not sure Bobdoes

Its REALLY GREAT..but dont tell anybody I said that.

pacific northwest dgs presentation - fast track session - mobile inspections - d hanberg

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