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PA’s, Executive Secretaries & Administrators

Master-Class

Date: 21st – 23rd November, 2018

Venue: SANDTON, JOHANNEBURG

Workshop Overview

Today’s Executive Secretary, Personal Assistant, Administration and Office Professionals are

expected to be multi-skilled, dynamic members of the management team, providing support in

the face of changing demands, challenges and expectations. As the demands of the job become

more complex, Executive Secretaries, Personal Assistants, Administration and Office

Professionals need to ensure they own the attitude, aptitude, skills & talent to match the

evolving needs of their managers & organizations.

Attendance at this workshop will provide you with the knowledge and tools needed to optimize

your own productivity, increase the effectiveness of your team & to manage an ever-increasing

workload. It’ll also look at managing stress, conflict, dealing with difficult & different

personalities, as well as effective and efficient organising of small to large meetings and events

amongst others.

Who should attend?

• Executive Secretaries

• Executive Assistants

Personal Assistants

• Secretaries

• Office Administrators

• Office Managers

For Registrations and information, contact:

workshops@thinkfast.co.za/065 849 8614/072

398 6220

Accreditation is through OPSA.

A SAQA recognised body for all

administrative assistants in RSA.

3 CPD POINTS

EMPOWERINGIDEAS

call us for information on 065 849 8614 /065 845 6823 / www.thinkfast.co.za

Our Workshop Facilitator - Nomvula Violet Moloko

OPSA-endorsed Facilitator, Trainer, Presenter and Inspirational/Influential Speaker –

MOLOKO SPEAKERS AND ASSOCIATES

Director: OPSA: Stakeholder Relations (Association for Office Professionals of South Africa)

www.opsa.org.za

Board Secretary - SAPTA (South African Professional Trainers Association)

SA National Office Professional of the Year 2012/2013

Judge: SANOPOTY, PA of the Year and EXXARO Secretary of the Year competitions

Past President, Competent Communicator and Administration Manager – President

Toastmasters Club, Hatfield, Pretoria (Public Speaking and Leadership)

Nomvula is an award-winning Office

Professional with more than 18 years of hands-

on experience in the secretarial field. Now

turned Facilitator/Trainer, she shares her

expertise, spanning across multi-national

organizations such as Alexander Forbes, Oxfam

GB and BMW Group SA and state-owned

enterprises at the South African State Theatre,

SABC Radio and Safety & Security SETA. A

previous judge of various secretarial

competitions/awards such as the PA of the Year

and Exxaro Secretary of the Year, she has also

written cover/influencing articles in OFFICE SA

and MY OFFICE magazines.

In 2015, she founded Moloko Speakers &

Associates, an organization dedicated to

advancing strategic career planning for

Office professionals globally and to influence

them to pursue their passion within the

profession.

She has been a repeat facilitator/trainer for the

office administrative/secretarial offerings with

Sterling Afrika Training and Conferencing, NIBS

and OPSA. She has been presenting/facilitating

and training at secretarial conferences,

seminars, summits and workshops to delegates

across South Africa, Namibia and Zimbabwe

including training interventions for the CSIR,

University of Pretoria, VUT and North West

University (Potchefstroom Campus) on business

topics such as: Maximum Productivity for office

Assistants, Presentation Skills & Dealing with a

difficult Boss among others.

EMPOWERINGIDEAS

call us for information on 065 849 8614 /072 398 6220 / www.thinkfast.co.za

PROGRAMME

08:00 Registration and coffee 08:30 Morning session begins

10:30 – 10:50 Morning refreshments and networking break 10:50 – 12:30 Morning session continues

12:30 Networking luncheon 13:30 Afternoon session begins

15:00 – 15:20 Afternoon refreshments and networking break 16:30 Course concludes

Session 1

• The “New Normal” in the Modern

Workplace

• Review Your Knowledge, Attitude, Skills,

Habits - KASH

• Optimise your Performance, Image and

Exposure for Lasting Impressions

• Group Discussion of the Impact of

Personality Profiles in the Workplace

• Insight into Your Personal Strengths and

Limitations

• Personal Leadership Style and the Role of

Emotional Intelligence

• Situational leadership strategies to

manage with confidence

• Motivating Yourself and Others

“To improve is to change; to perfect is to change often” ~ Winston Churchill

Session 2

• Personal Branding

• Image and Impression Management:

Wardrobe, Level Dressing and Accessories

• Designing and Delivering Powerful

Presentations

• Modern, Global Business Etiquette and

Professional Behaviour

• Managing Change and Transformation

with Confidence and integrity

• Strategies to Deal with Stress and Loss

• Stress and Anxiety Management Tools for

Multitasking Secretaries/PA

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call us for information on 065 849 8614 /072 398 6220 / www.thinkfast.co.za

Session 3

• Working as Part of a Multi-Cultural

Management Team

• Acknowledging the stages in the

development of a team

• Basic Project Management Tools for Busy

PAs

• Managing Executive meetings in the Office

and in the Boardroom

• Plan the agenda, invitations, seating,

procedures and presentations

“You are what you repeatedly do, excellence then is not an act but a habit” ~ Aristotle

• Organise professional hospitality

• Essential Business Writing Skills for

Effective Communication

• The six principles of modern writing

• Tone and techniques for e-mails

• structure and format of modern business

reports

Benefits of Attending:

• Personal Leadership Style and the Art of Emotional Intelligence

• Dynamic Presentation Skills for Optimum Exposure

• Image and Impression Management: Wardrobe, Level Dressing and Accessories

• Stress and Anxiety Management Tools for Multi-Tasking Secretaries/PAs

• Basic Project Management Tools for Busy PAs

• Managing Executive meetings in the Office and in the Boardroom

• Essential Business Writing Skills for Effective Communications

EMPOWERINGIDEAS

call us for information on 065 849 8614 /072 398 6220 / www.thinkfast.co.za

• Essential Business Writing Skills for Effective Communications

Your Investment DELEGATE PRICE

R6999.00 excl. VAT

Company Details Company Name

Company Address Tel. Or Mobile Fax

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Registration Policy Thinkfast Training (PTY) LTD payment policy is payment is required within 5 working days from receipt of invoice. If you are unable to attend this event, you may send a substitute delegate in your place at no additional cost. Please advise us of any substitutions as soon as possible. Should you wish to cancel your registration, please notify us in writing as soon as possible and a credit note will be issued valid for use towards any future event. Cancellation notifications received less than 14 days from the event running will receive a credit note to the value of the registration fee less a service fee of 15% including Vat. Thinkfast Training Pty Ltd does not provide refunds for cancellation. The prices above are based on one person per registration. Split tickets, i.e. a different person attending each day of the event, can be arranged. A service fee may apply. Speak to us for details. Thinkfast Training Pty Ltd takes all care to produce high quality events that deliver as promised. All advertised details are correcting at time of publishing. However, when circumstances beyond our control prevail, we reserve the right to change program content, facilitators or venues. We also reserve the right to cancel or reschedule events if circumstances arise whereby performance of the event is no longer feasible, possible or legal. Thinkfast Training Pty Ltd will not be responsible for any loss or damage arising from any changes to or cancelling or rescheduling of an event. If an event is cancelled or rescheduled, Thinkfast Training Pty Ltd will make every effort to contact every registered delegate; if an event is cancelled or you are unable to attend the rescheduled event you will be issued with a credit note valid for use towards any future Thinkfast Training Pty Ltd event.

FOR MORE INFORMATION CONTACT +27 65 849 8614 /072 398 6220

E-mail this Registration Form to: workshops@thinkfast.co.za

Registration form -PA’s, Executive Secretaries & Administrators Master-Class

November 21st - 23rd ,2018 Venue: Sandton, Johannesburg