pa2 iso standards for tvet - cdr rodriques
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ISO STANDARDS FOR TECHNICAL VOCATIONAL EDUCATION & TRAINING
B Y
C D R . M I C H A E L L . R O D R I G U E Z
I S O A U D I T O R , T R A I N E R & F A C I L I T A T O R
Technical Vocational
Education and Trainingand
Human Capacity Development
(HCD) in the Caribbean
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What is ISO?
ISO is the short form for International StandardsOrganization
The name “ISO”, is derived from the Greek wordisos which means Equal
The organization was founded in 1946
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Who is ISO?
The world's largest developer and publisherof International Standards.
ISO is a network of the National Standards
Institutes of 161 countries,
One member per country, e.g. the BSJ
A Central Secretariat in Geneva, Switzerland, that
coordinates the system
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Why Standards Matter 4
Standards ensure desirable characteristics ofproducts and services such as quality,environmental friendliness, safety, reliability,
efficiency and interchange ability - and at aneconomical cost.
Standards make an enormous and positivecontribution to most aspects of our lives.
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Why Standards Matter 5
When products and services meet our expectations– Its taken for granted
When standards are absent, we soon notice.
When products, services, systems, machinery anddevices work well and safely, it is often becausethey meet standards.
The organization responsible is the ISO
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What Standards Do 6
Make the development, manufacturing and supplyof products and services more efficient, saferand cleaner
facilitate trade between countries and make itfairer
Share technological advances and good
management practice disseminate innovation
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What Standards Do 7
Safeguard consumers, and users in general, ofproducts and services
Make life simpler by providing solutions to
common problems
Provide governments with a technical base forhealth, safety, education and
environmental legislation, and for conformityassessment
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Who Benefits from Standards?8
ISO standards provide technological,economic and societal benefits.
Businesses - the widespread adoption of
International Standards means that suppliers candevelop and offer products and services meetingspecifications that have wide internationalacceptance in their sectors.
Therefore, businesses using InternationalStandards can compete on many moremarkets around the world.
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Who Benefits from Standards?9
Innovators of new technologies -International Standards on aspects liketerminology, compatibility and safety, speed up the
dissemination of innovations and theirdevelopment into manufacturability andmarketable products.
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Who Benefits from Standards?10
Customers - the worldwide compatibility oftechnology which is achieved when products andservices are based on International Standards gives
them a broad choice of offers. Customers also benefit from the effects of
competition among suppliers.
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Who Benefits from Standards?11
Governments - International Standards providethe technological and scientific bases underpinninghealth, safety, education and environmental
legislation. Trade officials - International Standards create
"a level playing field" for all competitors inthose markets.
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Who Benefits from Standards?12
Developing countries - International Standardsthat represent an international consensus on thestate of the art are an important source of
technological know-how . International Standards is a basis for making the
right decisions when investing scarce resources
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Who Benefits from Standards?13
The planet we inhabit –
International Standards on air, water and soil quality, on
emissions of gases andradiation and environmentalaspects of products cancontribute to efforts to
preserve theenvironment.
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Scope of ISO
ISO has more than 19,000 InternationalStandards and other types of documents in itscurrent portfolio.
ISO's work programme ranges from standards for
traditional activities, such as agriculture,construction and technical education, throughmechanical engineering, manufacturing anddistribution, to transport, medical devices,
information and communication technologies, andto standards for good management practiceand for services.
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ISO Management Standards for the Technical Vocational Education & Training Sector
ISO 9001:2008 – Specifies activities that need to beconsidered during implementation of the QualityManagement System. The requirements are applicable to allorganizations.
ISO 14001:2004 – Environmental Management System
ISO 10015:1999 – Quality management guidelines fortraining: Identify and analyze training needs, design and planthe training, provide for the training, evaluate training
outcomes, monitor and improve the training process.
Guidelines IWA 2:2007 – Guidelines for applying ISO 9001 ineducational organizations: written by education experts foreducational professionals
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ISO Management Standards for the Technical Vocational Education & Training Sector
ISO/IEC 19796-1:2005- Information technology -eLearning, education and training
ISO/IEC 17024:2003 - Conformity assessment -Designed
to harmonize the personnel certification process anddescribes competency as: ”The demonstrated ability toapply knowledge, skills and attributes
ISO 29990:2010 - provide a generic model for qualityprofessional practice and performance, and a commonreference for learning service providers (LSPs) and theirclients in the design, development and delivery of non-formal education, training and development - TVET
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What is a Management System?
“…a collection of resources comprising capital,people, processes and procedures that a customer‟srequirements for quality are met by theorganization supplying the product or services
involved”
A system of Management which ensures thatPlanning is carried out such that all Staff know
what is Expected of them and how to achieveSpecified results
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Activities Addressed by a ManagementSystem
It make the management of quality orenvironmental issues visible to employees,stakeholders and management
It make the Stakeholders requirements visible
to all concerned, thereby ensuring that they areunderstood and agreed to by all interested parties
It make the process through which stakeholders will be fulfilled visible to employees, management
and stakeholders
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Why ISO Standards for TVET
It proves the “quality ” of programmes and theinstitution with the seal of international approval
Manage quality in a language that students, parents,
society, business and industry can understand Add structure to the management system
Managements response to teacher „s quality efforts – achieving national skills standards
Will guide teaching, learning in a convenient,predictable and generally acceptable environment
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Why ISO Standards for TVET
Establish a driver to continuously improve thequality of the system – a sustaining initiative
Creating ownership by empowering
Demonstrating “value” from the system
Getting the edge over other institutions with aninternational recognition
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Why ISO Standards for TVET?
Provide a degree of operational formality withinthe institution
Provide a framework for fact based decisions
Auditable – internally and externally
Tools for tangible institutional benefits
Provide customer / stakeholder confidence
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ISO Standards for TVET
Applying ISO Standards as a business tool in theinstitution‟s management systems
ISO 9001:2008 – Quality Management Systems(QMS) – Customer based
ISO 14001:2004 – Environmental Management
Systems (EMS) – Includes all interested parties
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ISO Standards for TVET
ISO 9001 and ISO 140001 are "genericmanagement system standards". "Generic"means that the same standard can be applied to
any type of organization, large or small, whateverits product or service, in any sector of activity, and
whether it is a business enterprise, a publicadministration, a educational institution or a
government department.
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ISO Standards for TVET
What is a Quality Management System?
System that establish a quality policy andquality objectives and processes to achievethose objectives
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ISO Standards for TVET
What is Quality?
Degree or standard of excellence
High standard – quality of one‟s work
How good or bad something is – Air quality Very good – Quality clothing at affordable prices
“The ability to which a set of inherentcharacteristics of a product/service, system, or
process to fulfil the requirements of customers andother interested parties” (2.1.1)
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What is ISO 9001:2008?
Quality Management System Standard
Management Tool
Foundation for growth Structured, disciplined approach for managing
quality
Flexible
Catalyst for continuous improvement
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Why ISO 9001:2008?
Minimum acceptable standards for quality
Quality of deliverables are clearly established
Enforcing the objectives within the framework forgrowth and development
Vision
Establishment of world class systems
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Why ISO 9001:2008?
Quality is not confined to a physical product
Corporate social responsibility
Development and modernization of programmes
Boost efficiency of the service
Bridges the gap between customers’ expectation and the quality of service delivered
Continual improvement through a correctiveand preventative action process
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What ISO 9001:2008 is NOT
Not a Product or Service standard
Not specific to industry type or size
Not a Cure all Not the journey‟s end
Not a straight jacket
Not Bureaucratic
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The PDCA Chart
PLAN Document
DO Implement
CHECK Audit
ACT
Fix
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Requirements of ISO 9001:2008
Management Responsibility & Commitment
Resource Management
Product/Service Realization Measurement, Analysis and Improvement
Document what you do,
Do what you document
Prove it
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General Requirements
Policy
Operations Manual
Procedures
Work Instructions
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Key Aspects of Quality in TVET Processes
Must be customer centered:
Quality policy
Responsibility, Authority and Communication
Resources provision and management
Competent human resources
Infrastructure and working environment
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Key Aspects of Quality in TVET Processes
Product planning and realization
Design and development
Purchasing process
Control of follow-up and measuring devises
Customer satisfaction
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Phases of ISO Implementation
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Benefits
Decrease in wasted time, materials and efforts
Inculcating values of excellence and best practices
Establish Leadership role within Institution Increased recognition by local, regional &
international partners
Ability to maintain standards of quality and
excellence
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Benefits
Growth in customer satisfaction
Improved communications
Institutionalize a culture of excellence Performance evaluation (continuous improvement)
Increase moral (empowerment)
Reduction of conflicts
Transformation ( reactive to proactive)
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Benefits
Provides clarity in role and responsibility ofstudents, faculty and staff
Increased effectiveness & efficiency of operations
Reduced costs of waste, rework, avoidabledowntime, corrective & preventive action can beaccomplished in a systematic manner
Customer confidence Consistency in actions
Employee involvement
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TVET Quality Management System
Places an increased emphasis on the role of topmanagement
Considers the regulatory and statutory requirements
of your quality management system Establishment of measurable quality objectives
throughout the organization
Attention given to establishing, tracking and
updating quality objectives Internal quality auditing allows each faculty and
staff member to raise and resolve practical problems
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TVET Quality Management System
Places an emphasis on resource management
Human resources, infrastructure and the workenvironment
Determine the effectiveness of training requirements Places an increase on measurement and data
analysis related to the effectiveness of your QualityManagement System and fosters an environment forcontinuous improvement
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Conclusion
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The requirements of ISO QMS Standard provide anoverall, measurable framework for quality efforts,
which can be used by any education and trainingorganisation.
Experience so far indicates that an ISO qualitysystem contributes to improved customer service,high levels of quality assurance and active
continuous improvement of learning
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THE END
THANK YOU FOR YOURPARTICIPATION
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