SAFETY MEASURESCOVID-19

PROTOCOL

Y E T I A I R L I N E S / T A R A A I R

#StopTheSpread

Background

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The novel coronavirus disease, COVID-19, is an infectious diseasecaused by severe acute respiratory syndrome coronavirus 2, SARS-COV-2. The World Health Organization (WHO) declared the COVID-19 outbreaka Public Health Emergency of International Concern (PHEIC) on January30, 2020 and a pandemic on March 11, 2020. The first case in Nepal wasdetected on January 23, 2020. COVID-19 has become a pandemic andhas affected all human beings. This COVID-19 Protocol is being plannedand implemented to contain/ prevent the contagion affecting the airlineworkplace, including domestic flight operations

The purpose of the Yeti Airlines/Tara Air COVID-19 Protocol is to preventspread of the COVID-19 coronavirus in the workplace and protect theairline flight crew, ground staff and passengers from potential infection

Purpose

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The Yeti Airlines/Tara Air COVID-19 Protocol will come into effectimmediately after the Civil Aviation Authority of Nepal permits thecommencement of domestic flight operations and during the relief flightoperations the airline will conduct from time to time prior to this.

Applicability

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Passenger Safety .........................................................................General policy on all Airline Staff .................................................Checkin counter and Terminal Hall Staff .....................................Airside and Departure Area Staff .................................................Aircraft Maintenance Area Staff ...................................................Flight Crew ...................................................................................Corporate, TIcketing and Cargo sales office Personnel safety ....Entry decorum for visitors ...........................................................Passenger Ramp Bus ..................................................................Aircraft Cabin Cleaning ................................................................Passenger Boarding and Seating Arrangement ..........................Aircraft concurrent Disinfection ....................................................Protection of office premises, check-in counters, crew campand sales counter .........................................................................Disinfection of vehicle and equipment .........................................

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All passengers shall wear a protective face mask.

All passengers body temperature shall be taken at check in counterand if it exceeds 100.4F they will not be allowed to check in or boardthe flight.

Passengers with confirmed/suspected symptoms of COVID-19 will notbe allowed to check in or board the flight.

Inflight services are suspended. Use of aircraft cabin lavatory is notallowed.

No hand carry luggage will be allowed inside the passenger cabin.Only small ladies handbags, purses & wallets will be allowed.

All passengers must use the hand sanitizers provided by the airlineswhile entering the aircraft cabin.

PassengerSafety

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Passengers' baggage will be sprayed with chlorine-based disinfectantprior to loading.

Passengers will be required to sign a declaration form that they arenot suffering from COVID-19 and waiving the airlines liability forCOVID-19 infections.

Pets and other animals will not be allowed to be transported in theaircraft.

Passengers must maintain appropriate physical distancing whilequeuing during check in, boarding and de-boarding the ramp bus andaircraft.

Passengers will be boarded and de- boarded according to their seatnumbers.

PassengerSafety

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All staff who feel unwell, especially with symptoms of flu such ascough, fever, breathlessness and fatigue must stay on immediate sickleave until they recover fully from these symptoms.

Should the above mentioned symptoms worsen than they mustimmediately contact the Nepal Government COVID-19 hotline 1133and 1115 for testing.

All staff when reporting for duty will have their body temperaturetaken. If it exceeds 100.4F they will be sent home to rest and recoverfully before resuming duty.

All staff who inadvertently or otherwise come into close physicalcontact with confirmed COVID-19 infected person(s) must mandatorilyself-quarantine for a minimum of 14 days. If they develop symptomsof COVID-19 infection they must contact the Nepal Governmenthotline 1133 and 1115 for testing.

GeneralPolicy on allairline staff

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All airport front line staff shall wear face visors, surgical masks andgloves and shall maintain appropriate physical distance frompassengers.

Check in staff will ensure passengers fill up the mandatory declarationform.

At the airline check in counter, staff will measure the body temperatureof the passengers and will not permit passengers whose temperatureexceeds 100.4 F to check in for their flight.

Check-incounter andTerminal Hallstaff

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All airside staff shall wear at least face mask and gloves.

They will maintain appropriate physical distance from each other andwith passengers during boarding and de-boarding on the ramp busand the aircraft.

All cargo, courier, documents, COMAIL, COMAT shall be disinfectedbefore it is loaded onto the aircraft.

Airside andDeparture Areastaff

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Routine cleaning and disinfection of frequently touched surfaces, shallbe done following the directions on the cleaning/disinfectant product’slabel.

Maintenance staff shall use mask and gloves and avoid touchingmouth, nose or eyes while repairing aircraft interiors, lavatories orother surfaces that have been touched by passengers.

Maintenance staff shall maintain appropriate physical distance whileconducting maintenance work.

AircraftMaintenance staff

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All the crew members shall wear at least surgical masks and gloves.

Cabin crew shall additionally wear protective gown and face visors.

Flight crew

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All staff must wear face masks.

Additionally those interacting directly with clients must wear facevisors and gloves too.

All staff handling cargo and courier documents must wear gloves too.

Corporate,Ticketing andCargo SalesOffice PersonnelSafety

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All visitors will have to wear face mask before entering office premises.

Visitors must have their body temperature checked and apply handsanitizers,provided at office entrance before entering the building/officespace.

Visitors with body temperature beyond 100.4 F will be debarred fromentering the building/office premises.

Entrydecorum forvisitors

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Buses shall be disinfected after each shuttle.

Shuttle buses shall carry passengers to aircraft maintaining properphysical distance.

Proper distance shall be maintained while boarding and de-boarding thebus.

PassengerRamp Bus

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The aircraft cabin shall be disinfected prior to each flight.

Use of compressed air to clean surfaces contacted by passengersshall be discouraged as these techniques may aerosolize potentiallyinfectious material.

Surfaces in the flight deck that are frequently touched and utilized bycockpit crew members, such as yoke, throttles, auto pilots, radios, etcshall be cleaned and disinfected with prescribed disinfectants.

Aircraft andCabin Cleaning

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Passengers shall be boarded in small groups maintaining physicaldistance.

Passengers shall be boarded as per assigned seating arrangement.

Sanitizer shall be provided to all passenger at the time of boarding theaircraft.

Passengerboarding& seatingarrangement inAircraft

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Cover the secretions, blood, vomit, excretions and other contaminantsevenly with absorbent disinfectant for 3-5 minutes to enable them tosolidify.Collect the coagulated contaminants into separate waste bags.Sterilize the contaminated area with pre-prepared disinfectant. Clear and disinfect hands before removing protections. Place contaminated items inside waste bags.

In case of bodily secretion inside the aircraft cabin by passenger(s) or otherssuch as blood, respiratory secretions, vomit, excretions and other bodilyfluids, the aircraft cabin shall be disinfected concurrently using the UniversalPrecautions Kits on board as per the procedure below :

AircraftConcurrentDisinfection

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To avoid unwanted access, premises shall be locked when not in useand shall be manned if in use.

Daily disinfect the office premises in the morning prior to officeopening using company approved chlorine spray.

Make sure that staff and visitors enter office wearing mask, have theirbody temperature checked and use hand sanitizers before enteringoffice premises.

Regularly disinfect areas that are frequently used such as toilets, doorhandles, table tops, railings etc.

Protection ofofficepremises,Check InCounters,Crew Camp,Sales Counter

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Ramp buses, staff vehicles and ground equipment will be disinfectedregularly by prescribed disinfectants.

Disinfectionof VehiclesandEquipment

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Y E T I A I R L I N E S / T A R A A I R

Let's beat coronavirus together!

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