p lanning m anagement t ools for i nformation c enters saad haj bakry, phd, ceng, fiee
TRANSCRIPT
PLANNING MANAGEMENT TOOLS FOR INFORMATION CENTERS
PLANNING MANAGEMENT TOOLS FOR INFORMATION CENTERS
Saad Haj Bakry, PhD, CEng, FIEE
Saad Haj Bakry, PhD, CEng, FIEE
PRINCIPLESPRINCIPLES
ORGANIZATIONSORGANIZATIONS
INFORMATION
CENTRES
INFORMATION
CENTRES
TARGET
TOOLS
TARGET
TOOLS
Saad Haj Bakry
IMPLEMENTATION
IMPLEMENTATION
IC Planning Management Tools
IC PLANNING MANAGEMENTIC PLANNING MANAGEMENT
PRINCIPLESPRINCIPLES
Saad Haj Bakry
Principles
FRAMEWORK
FRAMEWORK
TARGET TOOLS TARGET TOOLS
PLANNING MANAGEMENTPLANNING MANAGEMENT
PLANNING
PLANNING
IC Planning Management Tools
PLANNING
TECHNOLOGY PEOPLE
ORGANIZATION
Environment
TT
OO
PP
Competitiveness
Principles
Saad Haj Bakry
TIME:
PERFORMANCE
IC Planning Management Tools
Saad Haj Bakry
Principles
PEOPLE: T & O SOURCE & TARGET / T USERS : T STAFF / MANAGERS : OTHERS
PEOPLE: T & O SOURCE & TARGET / T USERS : T STAFF / MANAGERS : OTHERS
TECHNOLOGY:
KNOWLEDGE,
TOOLS & SERVICES
TO SUPPORT THE
PERFORMANCE OF
ORGANIZATIONS
TECHNOLOGY:
KNOWLEDGE,
TOOLS & SERVICES
TO SUPPORT THE
PERFORMANCE OF
ORGANIZATIONS
ORGANIZATION:
A STRATEGIC UNIT WITH
PURPOSE, STRUCTURE,
FUNCTION, PROCESS
PERFORMANCE &
FUTURE
ORGANIZATION:
A STRATEGIC UNIT WITH
PURPOSE, STRUCTURE,
FUNCTION, PROCESS
PERFORMANCE &
FUTURE
IC Planning Management Tools
Saad Haj Bakry
Principles
PERFORMANCE / COMPETITION: AVAILABILITY / RESPONSE / CONGESTION / INTEGRITY /
CONFIDENTIALITY / COST : BENEFITS : MARKET
PERFORMANCE / COMPETITION: AVAILABILITY / RESPONSE / CONGESTION / INTEGRITY /
CONFIDENTIALITY / COST : BENEFITS : MARKET
ENVIRONMENT:
AWARENESS,
CULTURE,
REGULATION
ECONOMY
ENVIRONMENT:
AWARENESS,
CULTURE,
REGULATION
ECONOMY
PLANNING:
VISION / STRATEGY /
PLANS FOR
ACHIEVEMENTS AT
TARGET DATES
PLANNING:
VISION / STRATEGY /
PLANS FOR
ACHIEVEMENTS AT
TARGET DATES
IC Planning Management Tools
PLANNING ISSUES PLANNING ISSUES
Saad Haj Bakry
Principles
FOR WHO:
ORGANIZATIONS
FOR WHO:
ORGANIZATIONS
WHAT:
IT / USE
WHAT:
IT / USE
WHY:
LOOKING BEFORE LEAPING /
QUALITY / COST-EFFECTIVE
WHY:
LOOKING BEFORE LEAPING /
QUALITY / COST-EFFECTIVE
HOW:
PAST / TRENDS / STANDARDS /
EXPERIENCE / TOOLS
HOW:
PAST / TRENDS / STANDARDS /
EXPERIENCE / TOOLSTIME TIME
IC Planning Management Tools
PLANNING NATURE PLANNING NATURE
Saad Haj Bakry
Principles
CONTINUOUS CHANGE:
HORIZONTAL
EXPANSION VERTICAL
UPGRADING SHORTER
MTBS GROWING
COMPETITION
CONTINUOUS CHANGE:
HORIZONTAL
EXPANSION VERTICAL
UPGRADING SHORTER
MTBS GROWING
COMPETITION
CONTINUOUS NATURE / MANAGEMENTCONTINUOUS NATURE / MANAGEMENT
TIME SCALE:
SHORT TERM
MEDIUM TERM
LONG TERM
TIME SCALE:
SHORT TERM
MEDIUM TERM
LONG TERM
IC Planning Management Tools
PLANNING TIME SCALEPLANNING TIME SCALE
PAST: What to Avoid
PAST: What to Avoid
MEDIUM TERM: Line of Products (5Y)
MEDIUM TERM: Line of Products (5Y)
SHORT TERM: What to Obtain (2Y) SHORT TERM: What to Obtain (2Y)
PRESENT: What is in Use
PRESENT: What is in Use
LONG TERM: Vision / Guidelines
LONG TERM: Vision / Guidelines
Saad Haj Bakry
PrinciplesIC Planning Management Tools
PLANNING PROCESSPLANNING PROCESS
Saad Haj Bakry
Principles
CURRENT STATE CURRENT STATE
REQUIREMENTSREQUIREMENTS
DEVELOPMENTDEVELOPMENT ALTERNATIVE STATES ALTERNATIVE STATES
TARGET STATE TARGET STATE
DECISION MAKINGDECISION MAKING
EVALUATIONSEVALUATIONS
EVALUATIONSEVALUATIONS
TIMECHANGE
MODULARITY
PLANNING
SUPERPOSITIONINTEGRATION
IC Planning Management Tools
PLANNING MANAGEMENTPLANNING MANAGEMENT
Saad Haj Bakry
Principles
VIEWING CURRENT STATE / REQ VIEWING CURRENT STATE / REQ
CONTINUOUS MONITORING CONTINUOUS MONITORING
DIAGNOSING PROBLEMSDIAGNOSING PROBLEMS
DECISION MAKINGDECISION MAKING
DEVELOPMENT SCENARIOSDEVELOPMENT SCENARIOS
UNDERSTANDING
DYNAMIC CHANGE
EVALUATE / BOTTLE-NECKS
ALTERNATIVE PLANS
TARGET PLANCOMPETITIVENESS
(TQM / REENG)
IC Planning Management Tools
TARGET TOOLSTARGET TOOLS
Saad Haj Bakry
Principles
INTEGRATED MODULAR INFORMATION MAP
(IM)2 FOR INFORMATION CENTRES (IC) OF
ORGANIZATIONS (SU) CONSIDERING THE
ISSUES OF THE FRAMEWORK (TOP) TO
MANAGE PLANNING / CHANGE
INTEGRATED MODULAR INFORMATION MAP
(IM)2 FOR INFORMATION CENTRES (IC) OF
ORGANIZATIONS (SU) CONSIDERING THE
ISSUES OF THE FRAMEWORK (TOP) TO
MANAGE PLANNING / CHANGE
IC Planning Management Tools
ORGANIZATIONORGANIZATION
Saad Haj Bakry
ORGANIZATION (SU) PROFILE
ORGANIZATION (SU) PROFILE
IT CHALLENGES
IT CHALLENGES
Organization
IC Planning Management Tools
STRATEGIC UNITSTRATEGIC UNIT
OWNERSHIPOWNERSHIP
SUSU
Saad Haj Bakry
Organization
GEOGRAPHYGEOGRAPHY
LEADERSHIPLEADERSHIPNATURENATURE
PERFORMANCEPERFORMANCEACTIVITIESACTIVITIES
MANAGEMENTMANAGEMENT
INFORMATION SERVICES
INFORMATION SERVICES
IC Planning Management Tools
Saad Haj Bakry
Organization
NATURE:
SERVICES /
MANUFACTURIN
G / AGRICULTURE
NATURE:
SERVICES /
MANUFACTURIN
G / AGRICULTURE
OWNERSHIP:
PUBLIC / PRIVATE / OTHERS
OWNERSHIP:
PUBLIC / PRIVATE / OTHERS
GEOGRAPHY:
LOC. / NAT. / INTERNAT.
GEOGRAPHY:
LOC. / NAT. / INTERNAT.
ACTIVITIES:
PRIMARY /
SUPPORT (IT) /
PROCESS
ACTIVITIES:
PRIMARY /
SUPPORT (IT) /
PROCESS
INFORMATION SERVICES:
STORAGE / PROCESSING /
TRANSFER (NETWORKING):
DATA / VOICE / PICTURE
INFORMATION SERVICES:
STORAGE / PROCESSING /
TRANSFER (NETWORKING):
DATA / VOICE / PICTURE
IC Planning Management Tools
Saad Haj Bakry
Organization
LEADERSHI
P: LOW
COST /
QUALITY /
DIFFERENCE /
FOCUS
LEADERSHI
P: LOW
COST /
QUALITY /
DIFFERENCE /
FOCUS
MANAGEMENT:
STRUCTURE /
OPERATION:
CENTRALIZED /
DISTRIBUTED
MANAGEMENT:
STRUCTURE /
OPERATION:
CENTRALIZED /
DISTRIBUTED
PERFORMANCE:
COST: Primary, Support, Waste /
COMPETITION: Market / RESPONSIVENESS: Time
PERFORMANCE:
COST: Primary, Support, Waste /
COMPETITION: Market / RESPONSIVENESS: Time
IC Planning Management Tools
CHALLENGESCHALLENGES
SUSU
Saad Haj Bakry
Organization
GLOBALIZATION: WORLD CLASS COMPETITIVENESS
GLOBALIZATION: WORLD CLASS COMPETITIVENESS
PLANNING MANAGEMENT
PLANNING MANAGEMENT
IT USE
EXPANSION
IT USE
EXPANSION
CHANGE /
PLANNING
CHANGE /
PLANNING
IC Planning Management Tools
Saad Haj Bakry
Information Centres
INFORMATION CENTRESINFORMATION CENTRES
CHALLENGESCHALLENGES
SCOPE SCOPE
PROFILE PROFILE
IC Planning Management Tools
Saad Haj Bakry
Information Centres
ARCHITECTUREARCHITECTURE
IC PROFILE: (1/2)IC PROFILE: (1/2)
COMPONENTSCOMPONENTS
SERVICESSERVICES
MANAGEMENTMANAGEMENT
DEMANDSDEMANDSSU
REQUIREMENTS USERS FUNCTIONS
IT STAFF TASKSIC RESPONSE:
PERFORMANCE
SU SUPPORT ACTIVITIES
INTEGRATED SYSTEM
BASIC ELEMENTS
TECHNOLOGY:
Info, SW, HW /
NETWORKING,
COMMUNICATIONS
/ STANDARDS
IC Planning Management Tools
Saad Haj Bakry
Information Centres
IC PROFILE: (2/2)IC PROFILE: (2/2)
TT
OO PPDEMANDSDEMANDS
MANAGEMENTMANAGEMENT
SERVICESSERVICES
ARCHITECTUREARCHITECTURE
COMPONENTSCOMPONENTS
IC Planning Management Tools
WORLD
INTERNET
WORLD
INTERNET
COOPERATION
EXTRANET
COOPERATION
EXTRANET
SU / IC
INTRANET
SU / IC
INTRANET
IC SCOPEIC SCOPE
USERUSER
Saad Haj Bakry
Information Centres
IC Planning Management Tools
CHALLENGESCHALLENGES
ICIC
Saad Haj Bakry
FINE RESPONSE TO SU REQUIREMENTSFINE RESPONSE TO SU REQUIREMENTS
COST EFFECTIVENESS
COST EFFECTIVENESS
IT FAST
DEVELOPMENT
IT FAST
DEVELOPMENT
PLANNING MANAGEMENT / CHANGE PLANNING MANAGEMENT / CHANGE
Information Centres
PROFILE CLASSIFICATIONS / INTERLINKINGPROFILE CLASSIFICATIONS / INTERLINKING
IC Planning Management Tools
Saad Haj Bakry
TARGET TOOLSTARGET TOOLS
Tools
IC (IM)2 STRUCTURE IC (IM)2 STRUCTURE
SPECIALIZED MODULES
SPECIALIZED MODULES
BASIC MODULE BASIC MODULE
INTEGRATIONINTEGRATION USEUSEOUTCOMEOUTCOME
IC Planning Management Tools
Saad Haj Bakry
Tools
IC (IM)2IC (IM)2
DEMANDSDEMANDS
MANAGEMENTMANAGEMENT
SERVICESSERVICES
ARCHITECTUREARCHITECTURE
COMPONENTSCOMPONENTS
ORGANIZATION
ORGANIZATION
PEOPLEPEOPLE
TECHNOLOGY
TECHNOLOGY
LINKS
IC Planning Management Tools
Saad Haj Bakry
BASIC MODULEBASIC MODULE
Tools
ORGANIZATION PROFILE ...
ORGANIZATION PROFILE ...
TECHNOLOGY:
Profile of IC Services Activities Linked to:
Organization Profile & IC Services
Systems
TECHNOLOGY:
Profile of IC Services Activities Linked to:
Organization Profile & IC Services
Systems
PEOPLE:
Profile of People Associated with:
Organization Profile & IC Services Systems
PEOPLE:
Profile of People Associated with:
Organization Profile & IC Services Systems
Background for the (IM)2
IC Planning Management Tools
Saad Haj Bakry
DEMANDS MODULEDEMANDS MODULE
Tools
LINKS:
ORIGINATORS (Org. Req / People)
TARGET (Service System)
LINKS:
ORIGINATORS (Org. Req / People)
TARGET (Service System)
Requirements / IC Driving Force
NATURE:
ACCESS / USE
PERFORMANCE /
SECURITY
NATURE:
ACCESS / USE
PERFORMANCE /
SECURITY
RELATED ISSUES: Past / Current State / Trends RELATED ISSUES: Past / Current State / Trends
IC Planning Management Tools
Saad Haj Bakry
MANAGEMENT MODULEMANAGEMENT MODULE
Tools
LINKS:
DEMANDS /
SERVICES
SYSTEMS /
PEOPLE
LINKS:
DEMANDS /
SERVICES
SYSTEMS /
PEOPLE
IC Managed Response to Requirements
ISSUES: SERVICES PERFORMANCE /
MAINTENANCE / FAILURE /
CONFIGURATION / SECURITY /
SCOPE / SLA(S) /
STANDARDS / FINANCIAL / ...
ISSUES: SERVICES PERFORMANCE /
MAINTENANCE / FAILURE /
CONFIGURATION / SECURITY /
SCOPE / SLA(S) /
STANDARDS / FINANCIAL / ...
IC Planning Management Tools
Saad Haj Bakry
SERVICES MODULESERVICES MODULE
Tools
LINKS:
MANAGEMENT (Demands, People)
ARCHITECTURE
LINKS:
MANAGEMENT (Demands, People)
ARCHITECTURE
IC Actual Response to Requirements
PROVIDERS:
IC SERVICES SYSTEMS
PROVIDERS:
IC SERVICES SYSTEMS
ISSUES:
DEMANDS v CAPABILITIES /
STANDARDS
ISSUES:
DEMANDS v CAPABILITIES /
STANDARDS
IC Planning Management Tools
Saad Haj Bakry
ARCHITECTURE MODULEARCHITECTURE MODULE
Tools
LINKS: SYSTEMS (Management,
Demands, People) /
COMPONENTS
LINKS: SYSTEMS (Management,
Demands, People) /
COMPONENTS
IC Services Systems Backbone / Integration
FUNCTION:
STORAGE /
PROCESSING /
NETWORKING
FUNCTION:
STORAGE /
PROCESSING /
NETWORKING
ISSUES: INTEGRATION / STANDARDS ISSUES: INTEGRATION / STANDARDS
IC Planning Management Tools
Saad Haj Bakry
COMPONENTS MODULECOMPONENTS MODULE
Tools
LINKS:
ARCHITECTURE
(Services Systems,
Management, Demands)
LINKS:
ARCHITECTURE
(Services Systems,
Management, Demands)
IC Basic Operating Elements
HARDWAREHARDWARE COMMUNIC.COMMUNIC.
SYSTEM
SOFTWARE
SYSTEM
SOFTWARE
NETWORK
SYSTEM
NETWORK
SYSTEM
APPLICATION SOFTWAREAPPLICATION SOFTWARE
INFORMATION SYSTEMSINFORMATION SYSTEMS
IC Planning Management Tools
Saad Haj Bakry
INTEGRATIONINTEGRATION
Tools
INTEGRATED WHOLEINTEGRATED WHOLE
MODULEMODULEBASIC MODULEBASIC MODULE
SUBMODULESUBMODULE
RECORDRECORD
SUBRECORDSUBRECORD
OTHER MODULESOTHER MODULES
NESTED
LINKS
IC Planning Management Tools
OUTCOMEOUTCOME
Saad Haj Bakry
Tools
FLEXIBLE WEB BASED INTEGRATED MODULAR INFORMATION MAP (IM)2
FOR AN INFORMATION CENTER (IC) OF AN ORGANIZATION (SU) ILLUSTRATING
ITS CURRENT STATE & REQUIREMENTS
AND ENABLING
PLANNING / CHANGE MANAGEMENT
FLEXIBLE WEB BASED INTEGRATED MODULAR INFORMATION MAP (IM)2
FOR AN INFORMATION CENTER (IC) OF AN ORGANIZATION (SU) ILLUSTRATING
ITS CURRENT STATE & REQUIREMENTS
AND ENABLING
PLANNING / CHANGE MANAGEMENT
IC Planning Management Tools
USEUSE
Saad Haj Bakry
Tools
FRAMEWORK
FOR IC STATE
FRAMEWORK
FOR IC STATE
UNDERSTANDING CURRENT
STATE & REQUIREMENTS
UNDERSTANDING CURRENT
STATE & REQUIREMENTS
DIAGNOSING
PROBLEMS
DIAGNOSING
PROBLEMS
RESPONSE TO
CHANGE
RESPONSE TO
CHANGE
PLANNING / DESIGNING FUTURE STATE (SHORT / MEDIUM / LONG TERM)
PLANNING / DESIGNING FUTURE STATE (SHORT / MEDIUM / LONG TERM)
IC Planning Management Tools
Saad Haj Bakry
IMPLEMENTATIONIMPLEMENTATION
OUTCOME CHARACTERISTICSOUTCOME CHARACTERISTICS
(IM)2 CONSTRUCTION
(IM)2 CONSTRUCTION
PROPOSAL PROPOSAL
Implementation
IMPLEMENTATION
PHASES
IMPLEMENTATION
PHASES
IC Planning Management Tools
Saad Haj Bakry
FLEXIBLE COMPUTER TOOLS: WEBFLEXIBLE COMPUTER TOOLS: WEB
OUTCOME CHARACTERISTICSOUTCOME CHARACTERISTICS
Implementation
COMPREHENSIVE BASE MAPCOMPREHENSIVE BASE MAP
TARGET MAP: (IM)2TARGET MAP: (IM)2
INTEGRATED MODULAR STRUCTUREINTEGRATED MODULAR STRUCTURE
INTERACTIVE USE
Generic Architecture
Standards
Specific Organization IC Fact Finding
(Transparent) (Use Benefits)
IC Planning Management Tools
IC GENERIC INTERACTIVE INTEGRATED
MODULAR INFORMATION MAP: GI (IM)2 (IC SHELL ON “WEB”)
IC GENERIC INTERACTIVE INTEGRATED
MODULAR INFORMATION MAP: GI (IM)2 (IC SHELL ON “WEB”)
IC SPECIFIC INTERACTIVE INTEGRATED
INFORMATION MAP: SI (IM)2
(PRACTICAL IC ON “WEB”)
IC SPECIFIC INTERACTIVE INTEGRATED
INFORMATION MAP: SI (IM)2
(PRACTICAL IC ON “WEB”)
Saad Haj Bakry
(IM)2 CONSTRUCTION(IM)2 CONSTRUCTION
ImplementationIC Planning Management Tools
IMPLEMENTATION PHASESIMPLEMENTATION PHASES
FIRST PHASE:
DEVELOPING IC
“GI (IM)2”
FIRST PHASE:
DEVELOPING IC
“GI (IM)2”
Saad Haj Bakry
SECOND PHASE:
PRODUCING IC
“SI (IM)2”
SECOND PHASE:
PRODUCING IC
“SI (IM)2”
ImplementationIC Planning Management Tools
PROPOSALPROPOSAL
FIRST PHASE:
DEVELOPING IC “GI (IM)2”
The Outcome is of Generic Nature and would be Applicable
World Wide To Various IC(s)
FIRST PHASE:
DEVELOPING IC “GI (IM)2”
The Outcome is of Generic Nature and would be Applicable
World Wide To Various IC(s) Saad Haj Bakry
FOR: NATIONAL / INTERNATIONAL SUPPORT FOR: NATIONAL / INTERNATIONAL SUPPORT
ImplementationIC Planning Management Tools
Saad Haj Bakry
IC Planning Management Tools
LET’S BUILD IC “GI (IM)2” FOR THE BENEFIT OF SU(s) AROUND THE
WORLD