ovum information management and collaboration event
TRANSCRIPT
Adapting to the New World of Work
Delivering collaborative value through Software as a Service
and Google Apps
Matt Ballantine - Imagination
What I will cover
–What challenges does Imagination face?
–Why cloud & Google Apps?
–What approach have we taken?
–What outcomes have been achieved?
–What lessons have been learned?
–Who are Imagination?
What I will cover
–What challenges does Imagination face?
–Why cloud & Google Apps?
–What approach have we taken?
–What outcomes have been achieved?
–What lessons have been learned?
–Who are Imagination?
You might not know of us but…Some of our work may be familiar
Who is Matt Ballantine?A brief biog
www.imagination.comwww.mattballantine.com
What I will cover
–What challenges does Imagination face?
–Why cloud & Google Apps?
–What approach have we taken?
–What outcomes have been achieved?
–What lessons have been learned?
–Who are Imagination?
Collaborating globallyThe geographic complexity
An idiosyncratic infrastructureDefined by IT, not the business
Key objectives of the collaboration projectDefined by the business, not by IT
Accessible information distributed globally between team members which enables us to do the right things, at the right time, in the right place.
– Strengthen relationships with current and future clients
– Deepen engagement amongst employees– Maximise value for our clients and our
company
What I will cover
–What challenges does Imagination face?
–Why cloud & Google Apps?
–What approach have we taken?
–What outcomes have been achieved?
–What lessons have been learned?
–Who are Imagination?
Porter’s Five ForcesAn MBA interlude
IT has a lot of explaining to doWe don’t start from the moral high ground
Responding to the competitive challengeRedefining the role of the IT team
To help Imagination become a more collaborative, more innovative, more creative global organisation by:
Moving from being the experts in technology…
…to becoming experts in how the organisation uses and exploits technology to best commercial advantage
Delivering servicesLeaving the technology to the experts
What I will cover
–What challenges does Imagination face?
–Why cloud & Google Apps?
–What approach have we taken?
–What outcomes have been achieved?
–What lessons have been learned?
–Who are Imagination?
Set up team
Define biz obj
Create budget
Vendor eval
Budget sign-off
Vendor sign-off
Awareness communications
Readiness communications
Support comms
Pilot Group 1
Train Google Guides
Pilot 2
Data MigrationMigration Technical Planning
Service Take-on
Elements of the project plan
S O N D J F M A
Team tools projectKey elements
– Engaged key stakeholders– met with Group Board, all Head of Department, and all PAs
– Building trust– Ops Director sponsor– transparency– individualised benefits
– Set key business objectives– driven by improving the business, not improving the tech
– Drew on business expertise– project team & Google Guides
– Drew on partner expertise for migration experience– Ingensys (www.ingensys.net) & Ancoris (www.ancoris.com)
What I will cover
–What challenges does Imagination face?
–Why cloud & Google Apps?
–What approach have we taken?
–What outcomes have been achieved?
–What lessons have been learned?
–Who are Imagination?
What’s been deliveredKey elements
Phase 1– 596 Email/Calendar/Contacts/Tasks/Groups/Video user
accounts + support processes + training (80%) (migration & ongoing)
Phase 1.1 – BES
Phase 1.2 – Hardware decommission
Phase 2– Docs/Sites (a methodology, not a big bang)
Aims for the projectKey business goals
– Strengthen relationships with current and future clients
– Deepen engagement amongst employees
– Maximise value for our clients and our company
Strengthen client relationships
Short term:– meeting invites(!); – shared calendars; – sharing calendars;
Longer term:– improved collaborative working; – shared contact management;
Challenges:– clients’ infosec departments
Deepen employee engagement
Short term– IM; – presence (and inter-office comms)
Longer term– video conferencing; – collaborative drawing;– Docs/Sites team working
Challenges– constant learning (instead of blocks of release) - the
divide may emerge between those who learn and those who don't
Maximise value
Short term– network traffic stability (no increase); – server decomm (1/4 of total global estate); – server room decomm & environmentals (£12k air
con).
Long term– cost-effectiveness ($90 vs $300/user); – £125k v £540k 3-year cost;– increased user productivity
Obstacles– traditional IT thinking; – traditional management thinking
The 3-year costs:
0
100,000
200,000
300,000
400,000
500,000
600,000
On Premise SaaS
Consultancy & Additional Staff
Software
HardwareImagination Resource/Time
What I will cover
–What challenges does Imagination face?
–Why cloud & Google Apps?
–What approach have we taken?
–What outcomes have been achieved?
–What lessons have been learned?
–Who are Imagination?
What lessons have been learned?
– Business buy in comes from business ownership
– SaaS enables focus on business change rather than technology change
– SaaS does push you towards needing a constant learning culture