overview to a laboratory quality management...
TRANSCRIPT
Overview to a Laboratory Quality Management System
Presented By: Henry Julius
Welcome
Welcome to the Overview to a Laboratory Quality Management System
Module
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Module Objectives
At the end of this module, participants will be able to: Discuss the importance of Accreditation; Explain the importance of a quality management system; Describe the Path of Work Flow Concept; List the quality management system essential elements; Summarize each quality management system essential element.
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Why Accreditation?
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Global trend – Free market – allowing free movement of goods across countries
Quality of goods (test results) is considered the most significant non-tariff barriers to trade in the global free market
Accreditation of laboratories, using common standards (ISO) is seen as the most effective way of dealing with this trade barrier
The Implementation and Management of the ISO standards in an organisation is accomplished by means of a Quality Management System (QMS)
What is a Quality Management System?
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Set of key quality elements that must be in place for an organization’s work operations to function in a manner as to meet the organization’s stated quality objectives
Such a system provides the means to direct and control the
organization with regard to quality.
What is a Quality Management System?
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The foundation of a quality management system provides a platform for continuous improvement
The following outcomes are greatly enhanced: Ability to reduce or eliminate medical error; Customer requirements; The potential for successful governmental and
accreditation assessments; and Sustainable attainment of quality objectives
Importance of Laboratory Results
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Essential to all aspects of health care are laboratory results that are
Accurate, reliable, and timely
If inaccurate results are provided, the consequences can be very significant: Unnecessary treatment; treatment complications Failure to provide the proper treatment Delay in correct diagnosis Additional and unnecessary diagnostic testing.
The Quality Assurance Cycle
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Quality System Essentials (QSEs)
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QSEs are: Foundational building blocks – Infrastructure Must be well defined and documented
If not Breakdown in communications Medical errors
Excellent Performance in the Laboratory
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When all of the laboratory procedures and processes are organized into an understandable and workable structure, managing them become a reality.
The quality model used here organizes all of the laboratory activities into twelve quality system essentials.
Summary: A Systems Approach to Quality
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QSE Pre-analytical Analytical Post-analytical
Quality system essentials apply to all operations in the path of workflow
QSE: Organisation
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Managements Involvement Actively involve in QMS Visible in their participation Quality Planning – leadership in
developing QSEs Quality Manager
Delegated responsibilities & authorities Reports to the level at which
decisions are made Formal training in QMS Trained Auditor Negotiation skills
Quality Steering group
WHO: Training Toolkit
QSE: Personnel
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Recruitment
Orientation
Job description
Qualification
Appraisal system – KPA
Training & Competency
CPD
QSE: Documents & Records
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All policies, processes and procedures must be documented
Training & Competency
Brief Summary – Flow Chart
Detailed Step by step instructions
These records provide evidence
QSE: Documents & Records (continued…)
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The Quality Manual Procedure Manuals
SOPs Records
Examination request; Worksheets; Patient files; Equipment Calibration & Maintenance.
QSE: Equipment
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Selection Criteria
Acquisition Space; Energy; Future disposal.
Installation Installation Certificate Validation versus verification
Identification Asset numbers (otherwise stated).
Service and Repair SOP for Equipment Breakdown; Must be documented; Must be verified after repairs that it
meets required standard.
QSE: Equipment (continued…)
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Calibration Maintenance Schedule; Verification after Calibration; Labeled to indicate calibration stickers.
Equipment Files and Records (Equipment book of life)
Name of equipment and ID number; Date place in service; Installation records Service records; Calibration records; Routine Maintenance; Current location; Manufactures’ manuals.
QSE: Purchasing & Inventory
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Uninterrupted availability of reagents, supplies, and services is needed; The organization or service should set expectations, and build and maintain good
relationships with providers of materials and services. Procurement dept. is part of the QMS
QSE: Purchasing & Inventory
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Identification of critical materials and services
Vendor qualification & Evaluation
ISO 9001 compliant
Tender process
History with the Vendor
Own Auditing
Purchase agreements and review (Contract Review)
Inspection and testing of received materials
Storage and handling of materials
Inventory management
QSE: Process Control
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ID the Processes in the Path of the Workflow Development of Flow charts Process Validation Verification (Before implementation of after changes of Methods
/ equipment ) SOP development & Maintenance Monitoring of Processes
QSE: Laboratory Information Management
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Control of Information – Incoming and Outgoing
Management of downtime Access & Security
Access levels appropriately defined Password controlled - Changed at regular intervals Audit trail Good Firewalls & Anti-viruses Verification & Validation of critical software
QSE: Laboratory Information Management
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Example of Information systems in the NHLS
Lab Trak (TrakCare) DISA ORACLE Q-pulse Thusano CDW
QSE: Occurrence Management
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Identify systematic problems;
Gain Management’s commitment to remove it;
Non-conformance;
Remedial Actions
Corrective Actions
Trend Analysis
________________________
Preventative Actions
QSE: Assessment
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Self-assessment (within the same department)
Internal Audit (one department audits another)
QAD audit
DOH Audit
External Audit e.g. SANAS, WHO, DAIDS etc.
Bench Marking
EQA
QSE: Customer Service
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The laboratory needs to assess the satisfaction of its customers, and patients with the quality of its services on an ongoing basis;
Actively seek feedback. Identify the customer;
Determine the Customers’ respective needs;
Structure work operations and procedures
to meet the need of the customers’ satisfaction;
QSE: Facilities & Safety
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Compliance with the Occupational Health and Safety Act (OSHACT)
HSR / HSR committees
Patient Safety Design, Space Allocation, and Access
Environment Monitoring
Storage Space and Storage Conditions
Fire Drills
Risk Assessments
QSE: Process Improvement
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The laboratory should use information from any of the following sources to identify areas in any part of its path of workflow where improvement is needed:
Customer satisfaction Audits ; Non Conformance / Corrective Action S.W.O.T analysis Bench marking Management Review
Summary
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An active quality management system ensures laboratories meet all client requirements.
Customer service is an integral part of a quality management system and meeting customer needs is a primary goal of the laboratory.
Personnel are the most important resource in the laboratory. The principal element for a successful quality management
system is Managerial commitment. The QSEs must be well defined and documented or there
will be breakdown in communications and medical errors. If QSEs are not well defined, unnecessary costs are incurred
due to inefficiencies and ineffective human resources.
Summary
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An equipment management program will address equipment selection, preventive maintenance and procedures for troubleshooting and repair.
A laboratory will have a system to monitor and plan for purchasing and inventory which includes analyzing needs, developing forms and procedures, and maintaining an inventory.
Documents are essential for assuring accuracy and consistency in the laboratory.
The goal of process control is to identify errors and eliminate them before reporting patient results.
Assessment is important in monitoring the effectiveness of the laboratory quality management system.
A good information management system will ensure all data is well managed.
Quality counts.
References & Links
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WHO: Quality Management Toolkit ISO 15189:2007: Quality management in the clinical laboratory GP26-A3: Application of Quality Management System Model for Laboratory Services HS1-A2 A Quality Management System Model for Health Care A Quality Management System Model for Health Care; Approved Guideline—Second
Edition; HIS-A2 Vol 24 No. 37 Application of a Quality Management System Model for Laboratory Services;
Approved Guideline—Third Edition; GP26 A3 Vol 24 No. 36
References
Wrap Up
Participants are now able to: Discuss the importance of Accreditation; Explain the importance of a quality management system; Describe the Path of Work Flow Concept; List the quality management system essential elements; Summarize each quality management system essential element.
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Questions
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