overview supervisors are responsible for making sure their employees know what to do and how to do...
TRANSCRIPT
Overview
Supervisors are responsible for making sure their employees know what to do and how to do it.
Training is a major expense.Employee training, however it is conducted,
meets important needs.
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New Employee Orientation
Supervisors should assume that all employees need some form of orientation.
Orientation refers to the process of giving new employees the information they need to do their work comfortably, effectively, and efficiently.
Supervisors must ensure that their employees begin their jobs with all the information they need.
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Benefits of Orientation
Communicates basic job-related information to employees so they can become productive sooner
Reduces employee nervousness and uncertainty
Encourages employees to develop a positive attitude
Can strengthen positive work relationships
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The Supervisor’s Role
In a small organization, supervisors often are responsible for conducting orientation.
Large organizations usually have a formal orientation program conducted by human resources.Supervisors must still convey information about
job specifics.
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Orientation Topics
Organization policies and proceduresTax and insurance formsJob particularsHow departmental activities lead to
organizational goalsInstructions on how to perform the jobHow the employee’s job contributes to
meeting department and organizational objectives
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Orientation Methods
Employee handbookTour of the facilitiesInvolvement of co-workersFollow-up
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The Training Cycle
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The Training Cycle (continued)
Assessment of training needsPlanning steps:
Set objectives that are written, measurable, clear, specific, and challenging but achievable
Decide who will participateChoose training methods
Implementation
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Assessment of Training Needs
Supervisors are responsible for assessing training needs even if they don’t conduct it.
Needs assessment should be an ongoing concern for supervisors.
To identify training needs:Observe problems in the department that suggest a
need for training.Evaluate areas of change, considering what new
knowledge and skills employees will need.Ask employees.Consider needs during departmental planning.
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Assessment of Training Needs (continued)
Mandatory training:Government regulationsUnion work rulesCompany policy
Learning environment:Foster a climate that values learningSet a good exampleShare information
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Types of Training
On-the-job trainingApprenticeshipCross-trainingVestibule trainingClassroom trainingComputer-based instructionRole playingBasic-skills training
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10 Major Advantages of E-Learning
1. Real-time learning and application of critical knowledge
2. Learner-centric training3. Ability to attract, train, and retain employees4. Personalized training5. Ownership of learning6. Simulation7. Collaboration8. Ability to train anytime and anywhere9. Cost effectiveness10. Quantifiable results
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Coaching to Support Training
As a coach, supervisors engage in:Regular observationTeachingEncouragement
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Coaching
Guidance and instruction on how to do a job so that it satisfies performance goals.
The Coaching Process
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Mentoring
Focused on one employeeShould not exclude all other
employees in the work groupFor employees who:
Have great potentialNeed extra attentionHave specifically been assigned to
the supervisor
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Mentoring
Providing guidance, advice, and encouragement through an ongoing one-on-one work relationship.
Mentoring (continued)
Mentor activities:Act as a sounding boardShare knowledge and experienceGuide employees to discover the results of
their own behaviorShare organizational opportunities
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Evaluation of Training
Was the trainer well prepared?Did the trainer communication the information clearly and in an
interesting way?Did the training include visual demonstrations in addition to
verbal descriptions of how to do the task?Were the employees well enough prepared for the training
program?Did the employees understand how they would benefit from the
training?Did employees have a chance to ask questions?Did the employees receive plenty of praise for their progress?
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