overview of visible ops handbook
TRANSCRIPT
1
Are you constantly thinking about how to improve efficiency and effectivity your IT operational using Information Technology Infrastructure Library (ITIL)?
2
Are you an IT Practitioners?
3
Are you have difficulty on how and where to start using ITIL in your organization?
If you’ve answered
“yes” to any of these
questions, welcome
to the club!
4
This is an overview of this book
Written by
This book published by ITPI
Enjoy this overview and buy the book by click this
5
Table of Content
Introduction
6
Phase One: “Stabilize The Patient” And “Modify First Response”
Phase Two: “Catch & Release” And “Find Fragile Artifacts” Projects
Phase Three: Create A Repeatable Build Library
Phase Four: Continual Improvement
Evaluation
Introduction
7
Visible Ops
Key point of Visible Ops:
•
•
•
8Introduction
Key Characteristics of Visible Ops
• Definitive Projects
• Ordered
• Catalytic
• Auditable
• Sustaining
9Introduction
High Performers Organization Process
Based on observation, all the high performers organization had in common:
1. Release Process.
2. Control Processes.
3. Resolution Processes.
10Introduction
Introduction
High Performers Organization Process
11
Introduction
Mapping to the ITIL Process
12
13
Phase One: “Stabilize The Patient” And
“Modify First Response”
Goal
14Phase One: “Stabilize The Patient” And “Modify First Response”
Solution
15Phase One: “Stabilize The Patient” And “Modify First Response”
Benefit
•
•
•
•
16Phase One: “Stabilize The Patient” And “Modify First Response”
ITSM Process
ITSM Process Description
17Phase One: “Stabilize The Patient” And “Modify First Response”
Key Activities
Key Activities Input Output
18Phase One: “Stabilize The Patient” And “Modify First Response”
Key Activities
Key Activities Change Advisory Board IT Audit
19Phase One: “Stabilize The Patient” And “Modify First Response”
Tools
20Phase One: “Stabilize The Patient” And “Modify First Response”
Tools (cont.)
21Phase One: “Stabilize The Patient” And “Modify First Response”
Tools (cont.)
22Phase One: “Stabilize The Patient” And “Modify First Response”
Advantages and Disadvantages
23
Advantages Disadvantages
Phase One: “Stabilize The Patient” And “Modify First Response”
24
Phase Two: “Catch & Release” And “Find
Fragile Artifacts” Projects
Goal
25Phase Two: “Catch & Release” And “Find Fragile Artifacts” Projects
Solution
26Phase Two: “Catch & Release” And “Find Fragile Artifacts” Projects
Benefit
•
•
•
27Phase Two: “Catch & Release” And “Find Fragile Artifacts” Projects
Benefit (cont.)
•
•
•
•
28Phase Two: “Catch & Release” And “Find Fragile Artifacts” Projects
ITSM Process
ITSM Process Description
29Phase Two: “Catch & Release” And “Find Fragile Artifacts” Projects
Key Activities
Key Activities Input Output
30Phase Two: “Catch & Release” And “Find Fragile Artifacts” Projects
Key Activities
KeyActivities
Continual Improvement Process Owner
Continual Improvement Process Manager
IT Audit Change Advisory Board
31Phase Two: “Catch & Release” And “Find Fragile Artifacts” Projects
Tools
32Phase Two: “Catch & Release” And “Find Fragile Artifacts” Projects
Tools (cont.)
33Phase Two: “Catch & Release” And “Find Fragile Artifacts” Projects
Advantages and Disadvantages
34
Advantages Disadvantages
Phase Two: “Catch & Release” And “Find Fragile Artifacts” Projects
35
Phase Three: Create A Repeatable Build
Library
Objective
•
•
•
36Phase Three: Create A Repeatable Build Library
Create A Release Management Team
Role:
37Phase Three: Create A Repeatable Build Library
Create A Repeatable Build Process
•
•
•
38Phase Three: Create A Repeatable Build Library
Create A Repeatable Build Process (Cont.)
•
•
•
•
39Phase Three: Create A Repeatable Build Library
Defenitive Software Library Process
Goal:
Process:••
40Phase Three: Create A Repeatable Build Library
Generate The DSL Approval Process
•
•
•
•
•
41Phase Three: Create A Repeatable Build Library
Place Repeatable Builds Into The DSL
•
•
•
42Phase Three: Create A Repeatable Build Library
Create An Acceptance Process Contract
Goal:
Critical questions on process contract:
•
•
•
43Phase Three: Create A Repeatable Build Library
Moving From Production Acceptance To Deployment
Goal:
Steps:
•
•
•
•
44Phase Three: Create A Repeatable Build Library
Define Production Plan For Patching And Release Refresh
Goal:
Consider evaluation questions:
•
•
•
45Phase Three: Create A Repeatable Build Library
Close The Loop Between Production And Pre-Production
Goal:
Best practices:
46Phase Three: Create A Repeatable Build Library
Benefit from this phase
•
•
•
•
•
•
47Phase Three: Create A Repeatable Build Library
Benefit from this phase (cont.)
•
•
•
48Phase Three: Create A Repeatable Build Library
What You Have Built And What You Will Likely Hear
KAREN FRAGALE, DATA CENTER MANAGER
49
“ “
Phase Three: Create A Repeatable Build Library
50
Phase Four: Continual Improvement
Goal
Using metrics to get :
•
•
•
•
Phase Four: Continual Improvement 51
Goal (cont.)
•
•
•
•
Phase Four: Continual Improvement 52
Benefit
•
•
•
Phase Four: Continual Improvement 53
Solution
•
•
•
Phase Four: Continual Improvement 54
ITSM Process
ITSM Process Description
Phase Four: Continual Improvement 55
Key Activities
Key Activities Input Output
Phase Four: Continual Improvement 56
Key Actor – RACI Model
Key Activities Continual Improvement Process Owner
Continual Improvement Process Manager
IT Audit Change Advisory Board
Phase Four: Continual Improvement 57
Release Control Resolution
Dimension Better Dimension Better Dimension Better
Tools : Metrics
Phase Four: Continual Improvement 58
Release Control Resolution
Dimension Better Dimension Better Dimension Better
Tools : Metrics (cont.)
Phase Four: Continual Improvement 59
Advantages and Disadvantages
Advantages Disadvantages
Phase Four: Continual Improvement 60
61
Evaluation
Advantage Visible Ops
•
•
•
62Evaluation
Disadvantage Visible Ops
•
•
•
63Evaluation
64
Dimas Ramadhani@masramadhani
Edho Armadho@edho_armando
Yoki Ardzian@yokiardzian
Rizaldy Syahputra@zaldysyah