overview of microsoft crm online
DESCRIPTION
Powerfull Onine CRM for Customer Relationship ManagementTRANSCRIPT
Internet Customer Solutions, Inc.239 New Road Parsippany, NJ 07054
Phone (973) 244-1470 Fax (973) 582-0320WWW.INTERCS.COM Email: [email protected]
Overview of Microsoft CRM Online
SummaryInternet Customer Solutions, Inc. is offering the Microsoft webenabled Customer Relationship Management (CRM) System (CRM Online). The Microsoft CRM Online system enables you to manage your sales (leads, contacts, opportunities and accounts), your marketing campaigns (target lists, email, fax, telemarketing), your services (schedule your services/jobs for customers) and to manage the workflow (trigger actions when events take place). The diagram below illustrates in general main components of this CRM system.
Sales, Marketing & Service Management
Microsoft CRM | Limitless OpportunitiesCompletely customize for your requirements
Leverage Microsoft and other technologies
Seamless flow of customer information
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Main Features
The main features of the MS CRM Online consist of Sales Management, Marketing Management and Service Management. Each main feature will be described below.
Sales Management
List of contacts
Create new sales opportunity
Create sales activity
The CRM system obtains your leads or contacts from your MS Outlook, or from manual data entry. You can create new sales opportunities for your specific products/services.You can createSales activities (phone call, email, fax) with the help of a calendar, and include reminders.
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Managing Marketing Campaigns
Create target list
Select campaign media (phone, email,..)
Call activity created for each lead
CRM Online enables you to create and manage marketing campaigns. You can create your target lists, select the campaign media to reach your customers, and create the message (sales literature).An activity for each lead on the list will be automatically created.
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Assign Services to EmployeesSelect customers Select Employees
Complete Service Activity Schedule Service Activity
CRM Online enables you to assign services to employees, and to schedule those assigned services.
The MS CRM online screens above were taken from the web interface of MS CRM Online. All the screens of MS CRM Online can also be seen via MS Outlook as illustrated below:
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A great strength of the MS CRM Online is that it can be integrated with most of the other MS products as seen below.
Microsoft CRM | Limitless Opportunities
Completely customize for your requirements
Leverage Microsoft and other technologies
Seamless flow of customer information
Benefits
The overall benefit is that once you have a web enabled CRM system, you can now grow your business revenue and profit. This growth can be accomplished in the following ways:
Expanding the volume of sales leads while ensuring proper follow up for all of them Expanding your sales force
o Add sales people without increasing your administrative overhead
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o Increased sales performance because they get sales leads automatically, and assign them to their distributors/dealers
Running more targeted promotional campaignso Mailers, fax or email can be sent out to targeted group of customers o Mailers, fax or email can be sent out to targeted group of distributors/dealers
Why Use Internet Customer Solutions, Inc?
Internet Customer Solutions, Inc. has uniquely positioned itself in the market by:
Offering a total Internet solution which is customized for your business, but will also save you a lot of money
Having planned, selected, and deployed all the computers and networking for a customer’s specific needs
Having planned, designed, developed and deployed all the application software from scratch
Having strong experience with databases and E-Commerce Having well documented proposals, good project management and support
commitment
I would like very much to meet with you to discuss the many ways Internet Customer Solutions, Inc. can provide your company with a world-class system. Based upon your requirements I will be happy to submit a proposal for your consideration.
Regards,
Toon Six
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