overview of mc

8/3/2019 Overview of MC

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CommunicationCommunication


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Objectives of Communication

Information Advice

Order Suggestion Persuasion

Education

Warning Raising morale Motivation

Communication is goal-oriented


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Principles or Characteristics of Communication

1.An integral part of organizational process

2. Direct Supervision

3. Two-way Communication

4. Informal Communication

5. Listening

6. Result and cause

7. Clarity

8. Internal and External9. Specific

10. Honesty in Communication


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Communication

According to structureof Organization

According todirection of flow

According toWay of expression


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Formal Communication

Informal Communication

According to structure of Organization


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According to direction of flow

Upward Communication

Downward Communication Horizontal Communication

Diagonal Communication


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According to

Way ofexpression

Oral Communication

Non-verbal Communication

Visual Communication

Audio-Visual Communication

Silence Communication

Written Communication


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Elements Of Communication Message

Sender

Encoding Channel

Receiver

Decoding Acting

Feedback


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Communication Proce

ss

Sender MessageReceivedMessage

ReceiverDecodingMediumEncoding


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Communication Cycle

Sender MessageReceivedMessage

ReceiverDecodingMediumEncoding

Feedback


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Barriers to Communication Physical Barriers

Noise

Time and distance

Lack of planning

Semantic Problems

Cultural Barriers

Wrong assumptions

Selective Perception

Filtering

Information Overload

Poor Listening

Goal Conflict

Offensive style of communication

Insufficient period foradjustment


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Socio-Psychological barriers Attitudes and opinions

Emotions Closed Mind Status-Consciousness The Source of information

Inattentiveness Faulty Transmission Poor retention Unsolicited communication

Barriers to Communication


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UNIT-II

Principles for effective Organizational Communication

Formal & Informal Communication

Vertical & Lateral Channels

Interpersonal and intrapersonal Communication

Communication technology


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UNIT-III Oral Communication

Non-verbal communication

Listening Telephone talk

Feedback

Presentation skills

Meetings & Conferences


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UNIT-IV

Written Communication

Reports Effective report writing

Memos Circulars

Minutes

E-mail Employee correspondence proposals


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UNIT-V

Leadership Communication

Transactional Analysis

Group Communication

Johari window

Communication Audit

Communication Accounting

overview of mc

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