Closing the Gap Closing the Gap Healthcare GroupHealthcare GroupEnriching Lives. Changing Tomorrow.

OverviewOverview• Closing the Gap Healthcare Group (CTGHG) is a Canadian

owned, award-winning, fully accredited organization

• Ontario’s largest interdisciplinary service provider

• Our services are available 24/7 year-round across Ontario and Nova Scotia in multiple settings (homes, clinics, workplaces, schools, etc.)

• We encourage continuous innovation and learning at all levels within our organization

• We strive to enrich lives and change tomorrow for every client and their caregivers

Our Vision & MissionOur Vision & Mission• VisionVision

• We envision a sustainable healthcare system that empowers individuals to live their best lives.

• MissionMission• Caring the way we care for our loved ones, we

provide information, support, and intervention of exceptional quality to enrich lives and improve well-being. We are change leaders; we constantly innovate to make service even better – more efficient, sustainable, and available to as many people as possible.

Our ValuesOur Values

• IntegrityIntegrity• We are honest, professional, and have strong moral principles;

we respect the trust placed in us.

• TeamworkTeamwork• We cooperate and coordinate our efforts in the interests of

fulfilling our Mission & Vision.

• InnovationInnovation• We introduce new methods, products, or ideas. We look at

things differently and strive to find a better way.

• QualityQuality• We adhere to the principles of our Quality Charter in providing

healthcare services of an exceptionally high quality.

Service Delivery Model & Service Delivery Model & Philosophy: Quality CharterPhilosophy: Quality Charter• Our Quality Charter is at the heart of our model and

philosophy

• Describes what quality means at CTGHG

• Developed with input from staff, management, Advisory Board and shareholders

• Clarifies what our clients, customers, staff, and organization can expect

• Provides a basis for evaluating our success and meeting expectations

ServicesServices• CTGHG provides the following services:

• Nursing

• Personal support

• Physiotherapy

• Occupational therapy

• Speech-language pathology

• Social work

• Dietetics

• Registered massage therapy

LocationsLocations• 13 offices in Ontario and 1 in Nova Scotia• 10 clinics (9 of which are OHIP-funded)• Presence in 11 LHINs (Local Health Integration Network)

Huntsville

St. Thomas – Elgin

Toronto

Mississauga

Owen Sound –Grey Bruce

Barrie

Regional OfficeHead Office

Lindsay

Campbellford

Guelph

Timiskaming

Orangeville

Thunder Bay

Innisfil

Dartmouth

Workforce & ClientsWorkforce & Clients• Nearly 1,000 employees• Below industry average turnover• Below industry average absenteeism • 620,000+ hours of service delivered annually in clients’ homes

or between 2,500 and 3,000 clients / day• Home and clinic setting• Urban and rural• Client ages: 0 - 100+• Acute to chronic• Simple to complex 24/7 care

Strong LeadershipStrong Leadership• Key Executive Members

• Connie Clerici, CEO and Founder• Israel Mendez, MBA PhD Lean Six Sigma Black Belt, CAO• Chris Linton, BA (Psych) BSc (OT), VP Client Services• Joanne Greco, BScN, MHSc, CHE, VP Infrastructure

• Extended Leadership Team: Business Development, eHealth, Quality, Education…

• Advisory Board• Hon. Elinor Caplan – Previous Ontario Health Minister• John King, MHA – Previous Executive VP and CAO, St. Michael’s Hospital• Dr. Terry Sullivan – Professor, University of Toronto, past CEO, Cancer Care Ontario• Faizel Alladina –VP, Munich Reinsurance• Lynne Golding, LLB – National Director, Health Law Practice Group, FML• Marilyn Monk, M.Sc. – Executive VP Clinical, Hospital for Sick Children (SickKids)• Dr. Tom McGowan – Chief, Dept. of Radiation Oncology, Credit Valley Hospital• David Wright, CA – President, Agora Consulting Partners Inc.• Dr. Ross Baker – Professor, Institute of Health Policy, Management and Evaluation,

University of Toronto • Mark Healy – Director, Strategic Planning, Venture Communications

Awards & RecognitionAwards & Recognition• A Canadian accredited award-winning Community Healthcare Service Provider

Organization• Accreditation with Exemplary Status

• 2013 – 2017 (100% - Highest score)

• Healthy workplace wellness award• Regional finalist: 50 Best Managed Companies• Italian Chamber of Commerce Ontario – Business Excellence Award

• Award-winning Leadership• 2012 Business Woman of the Year - MBOT• Canada’s Most Powerful Women Top 100• 2012 Queen Diamond Jubilee Recipient• Canada’s Top Women Entrepreneurs (2006-2009)• RBC Canadian Woman of the Year

• Active participant in the ongoing dialogue on provision of community healthcare services

A Sampling of our Health System A Sampling of our Health System Advancing InitiativesAdvancing Initiatives

• iPads in service provider hands

• Wound care outcomes – leading organization

• Hip and Knee pathways – development team and leading organization

• Consolidated service provider – first regional full service provider

• SickKids Hospital – co-authored palliative and complex care handbook – internationally renowned

• And many more…

What we offerWhat we offer• A premier compensation program including group benefits

and RRSP contributions

• A flexible work schedule

• Promotes a climate of success and the highest quality of service

• Respects and values the expertise of healthcare professionals by supporting

• Interprofessional collaboration that promotes individualized client goals and wellness

• Provides discipline specific professional support and education

• Career development opportunities

How to ApplyHow to Apply

Website:Website: www.closingthegap.ca/careerswww.closingthegap.ca/careers

Email:Email: jobs@closingthegap.cajobs@closingthegap.ca

Fax:Fax: 1-705-726-53101-705-726-5310

www.closingthegap.ca/careerswww.closingthegap.ca/careers