overview course objective - the malaysian insurance institute · 9. describe the general insurance...

BASIC CERTIFICATE COURSE IN INSURANCE LOSS ADJUSTING

To provide a high level of service in this competitive market, a loss adjuster requires extensive knowledge of the products and a high commitment to professionalism. This course is designed to provide individuals engaged in insurance loss adjusting with the necessary working knowledge and competency to ensure that they are able to support an efficient loss adjusting operation. It will also provide a strong knowledge foundation for staff in the loss adjusting sector to progress in their careers in line with their career development and the strategic direction of their companies.

1. Understand risk, insurance and marketplace. 2. Understand the key aspects of regulatory and legal environment within which loss

adjusters operate. 3. Understand the similarities and differences between conventional and Takaful insurance as well as

advantages and disadvantages. 4. Identify the principles of Insurance, Reinsurance and Takaful. 5. Understand Insurance products and key features, and covers available. 6. Understand basic underwriting and claims process. 7. Identify and explain the typical role and responsibilities of a loss adjuster. 8. Identify and explain the steps in the loss adjusting process. 9. Describe the general insurance and legal knowledge a loss adjuster needs to possess. 10. List the key elements of a loss adjuster’s terms of engagement.

OVERVIEW

COURSE OBJECTIVE

The Malaysian Insurance InstituteNo. 5, Jalan Sri Semantan 1,Damansara Heights,50490 Kuala Lumpur.Malaysia

MII City CentreSuite 6.0W, 6th Floor,Wisma FGV, Jalan Raja Laut,50350 Kuala Lumpur.Malaysia

General Line: +603 2087 8882Fax: +603 2093 9287Website: www.insurance.com.my

Contact:[email protected] (ext. 273) | Hp No: 012 652 [email protected] (ext. 275) |Hp No: 017 649 [email protected] (ext. 274) | Hp No: 012 210 [email protected]


Course Outline

PART A:FUNDAMENTALS OF INSURANCE

PART B:MOTOR INSURANCE

PART C:NON-MOTOR INSURANCE

Entry Requirements

1. Minimum entry requirement are as follows:I. SPM/SVM/UEC(Unified Examination Certificate-Senior Middle level for Chinese Independent high schools)

or its equivalent ORII. 2 years certified skill based training (Technical/Vocational schools) ORIII. For those who do not have any of the above qualifications, they must have at least 12 months work

experience in the automotive, crash repair or relevant industry. A copy of the following MUST be attached with each registration form:

• Certified certificate for entry requirement I or II• Confirmation letter from Company for entry requirement III

MII reserves the right to request the original certificate for verification as and when necessary.2. Written and oral proficiency of the English language

1. Learning Methods • Lectures, discussions and assessments

2. Assessment and Attendance • Class attendance is compulsory. Participants need to attain at least 80% class attendance to qualify

for the assessment

Course Structure

• Risk And Insurance• Insurance Principles and

Market Practices• Legislation Governing Insurance• Insurance Law and Contract• Introduction to Loss Adjusting• Business Ethics and Code of

Conduct for Loss Adjusters• Negotiating Effective Settlement• Customer Service Excellence

• Motor Insurance Key Features and Cover Available

• Motor Insurance Documentation• Identification of Vehicles• Vehicle Construction

& Terminology• Estimation System• Investigation And Verification

of Motor Claims (Theft and Bodily Injury)

• Guidelines on Claims Settlement Practices

• Non-Motor Insurance Key Features and Covers Available

• Non-Motor Insurance Documentation

• Investigation and Verification of Non-Motor Claims

• Loss Adjuster Reports

Specialization Parts Duration

1. BCCILA – Motor Insurance Part A and Part B 4 days (28 Hours)

2. BCCILA – Non- Motor Insurance Part A and Part C 4 days (28 Hours)

Participants may choose to enroll the course according to their area of specialization either Motor Insurance (Part A and B) or Non Motor Insurance (Part A and C). Only one specialization is allowed per intake session.


COURSE ADMINISTRATIVE DETAILS

EXAMINATION ADMINISTRATIVE DETAILS

Intake SpecializationCourse

RegistrationClosing Date

Examination Date

Programme Fee per Person

Local International

1st Intake-Feb24-27 Feb 2020

Motor Insurance - Part A & B3 February 2020 7 March 2020

RM 820 USD 360

Non Motor Insurance - Part A & C RM 820 USD 360

2nd Intake-May18-21 May 2020Reschedule date

Motor Insurance - Part A & B4 May 2020 30 May 2020

RM 820 USD 360


3rd Intake-Jul13-16 July 2020

Motor Insurance - Part A & B22 June 2020 25 July 2020

RM 820 USD 360


4th Intake-Oct19-22 Oct 2020

Motor Insurance - Part A & B28 September

202031 October

2020

RM 820 USD 360


Format

Computerized examination conducted at authorized Examination Center and its consist of 2 specialization:1. Part A & B – Motor Insurance 2. Part A & C – Non Motor Insurance

Number of Questions 50 multiple-choice questions for each specialization

Examination Mode Computer - Based Examination

Examination Duration 1 Hour

Requirement to Sit for Examination 80% attendance from BCCILA Course

Examination Passing Mark 50%

Examination Grading A: Passed with distinction | B: Pass with Credit | C: Passed | Y & Z: Failed | X: Absent From Exam with Valid reason

Examination Center

Effective July 2018 examination session, the examination will be conducted in the stated examination centers ONLY.Seats are limited and based on first come first serve basis. Participants MUST choose their correct examination center accordingly during the course registration.

After Registration Closing DateCancellation, withdrawal, postponement and change of examination center are not allowed. However MII has the authority or right to change the location and exam center depending on the number of available candidates sitting for the exam per center.

Importance NoticeDue to limitation of seats for outstation centers, examination Center for registration received after the closing date will be at Kuala Lumpur

Examination Entry Permit 6 days before the examination date. Students will be receiving notification for their examination entry permit from MII

Examination Result Notification Notification will be immediately after the examination

Examination Resit Fee RM 150 per sitting * Effective July 2018 all examination inclusive resit will be conducted based on the revised syllabus.

*Price inclusive of 6% SST

Intake Specialization(Please tick)

Course RegistrationClosing Date

Examination DateProgramme Fee per Person Examination Center

(Please tick)* Changes is not allowedLocal International

2nd IntakeMay 2020

18-21Reschedule

date

Motor Insurance - Part A & B

4 May 2020 30 May 2020

RM 820 USD 360Kuala Lumpur:11.30 pm - 12.30 pm Johor Bahru : 11.30 am - 12.30 pmPenang : 11.30 pm - 12.30 pmKuantan : 11.30 pm - 12.30 pmNon Motor Insurance

- Part A & CRM 820 USD 360

IC No. (New)/Passport No: Name (as per IC): Email: (Compulsory)

Qualification (certified true copy of certificate to be attached)

( ) SPM ( ) STPM ( ) Diploma ( ) Degree ( ) Professional

Contact Person : Email :

Tel No : HP No : Fax No :

Company Name :

Company Stamp & Address :

REGISTRATION FORM

PAYMENT OPTIONS Please tick (√) method of payment

IMPORTANT NOTICE

REGISTRATION POLICY

Cash Payment Enclosed is a Bankdraft / Money Order no. for RM___________ made payable to The Malaysian Insurance Institute. Direct Bank In to MII account : 2-64160-00004670

RHB Bank Bhd, Lot No G-01, Ground Floor, Bangsar Shopping Centre Office Tower Jalan Maarof, Bangsar, 59100 Kuala Lumpur, Malaysia. Telegraphic Transfer in USD to MII account : 6-14165-00000321

RHB Bank Bhd, Lot No G-01, Ground Floor, Bangsar Shopping Centre Office Tower Jalan Maarof, Bangsar, 59100 Kuala Lumpur, Malaysia.

Please charge RM ________________to my credit card. VISA MASTER

Card number :

Expiry date : ________________ Cardholder’s signature : __________________

CVV Number:

In regards to Personal Data Protection Act 2010 (“the Act”), please note that your personal data is used, stored, disclosed and processed by MII solely for the Purpose of registering examination, processing result and/or in connection to other MII products or services. Your personal information may also be disclosed or transferred to relevant third party i.e to the industry-related associations, industry-related companies, government agencies and any of their respective agents. Any inquiries or complaints with respect to your personal information may also be channeled to MII via post, email ([email protected]) or facsimile (03-2093 7885).

Applicant’s declaration I give my consent to MII to use, store, disclose and process my personal data for the Purpose mentioned above and agree to comply with and be subject to the jurisdiction of all rules and regulations of MII concerning the course and examination.

Applicant’s Signature : Date :__________________________________


• Registration can be done online at https://www.mii4u.org/ilms/user/login.• However, you are also required to complete the registration form to indicate the examination centre and email it together with a copy of the certificate to [email protected] before the registration closing

date.• Deadline to submit the registration form is by the registration closing date.• A FULL FEE is chargeable if no written notice of cancellation is received before the registration closing date or if participant fail to attend the course.• Cancellation after the closing date WILL NOT BE ENTERTAINED. However, substitute participant(s) is/are always welcome.• The organizer reserve the right to reschedule or cancel the course due to unforeseen circumstances and will notify the contact person accordingly.• Confirmation or cancellation of the course will be notified to the contact person/registered participant(s) accordingly.

Online Payment. Log in to https://www.mii4u.org/ilms/user/login

*Price inclusive of 6% SST

overview course objective - the malaysian insurance institute · 9. describe the general insurance...

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