overview chorally
TRANSCRIPT
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every employee, every customer,every channel
UKTRADE &
INVESTMENTInnovation Awards 2014
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Fresh, rapidly growing, proven with enterprise clients
Rich background in data science, enterprise applications
Italy/UK based, employs 25 professionals
Expanding to Europe and US
Chorally at a glance
Our profile Company timeline
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Why Chorally
● Data Driven Relationship Management
● Real-time data access
● Data Enrichment
● Optimized Customer Engagement through Machine Learning
● Easy and short implementation schedules
● Identity Matching
● Enterprise Level Solution
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Fragmentation is a major problem in customer management
Large enterprises need to engage with customers across diverse channels such as social, email, mobile apps and more, while leveraging the value offered by public and private data
We see too many (focus on) tools but partial customer knowledge
Our vision is simplify our Clients’ multi-channel management allowing a customer single view and empowering effective and enduring customer engagement
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Our Vision
A different vision of engagement: every employee, every conversation, every channel
customer interaction
customer collaboration
customeradvocacy
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Empower outstandingengagement across channels
Our mission is to transform data in actionable information to enable real "data driven" relationship management
One platform, four pillars
Mix andenrich
Engage, co-createand spread love
Listen, classify and analyze
Monitor andrepresent
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First pillar: listen, classify and analyze
Key highlights
Extensive data source available*
Automatic classification and sentiment
Multi language and multi country (no limitations)
Analytics simplified through visual synthesis
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(*) Twitter, Blogs, News, Forums, Facebook Pages, News/Blogs, Pinterest, Instagram, Youtube, Google plus.
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Second pillar: monitor and represent
Key highlights
Easily customizable widgets and views
Rapidly adjustable and real time feed
Natively responsive and adaptable to any device
Quickly shareable in “newsletter mode”
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Third pillar: enrichment at work
...to a customer profile
Easily customizable widgets and views
Rapidly adjustable and real time feeded
Natively responsive and adaptable to any device
Quickly shareable in “newsletter mode”
From a nickname...
Starting from User fcastro72 on twitter.Using this list of matched sources
we achieved this result:
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Fourth pillar: engage
Key highlights
Unique and unified Client identification
Agent permission and workflow management easily configurable
Unified ticketing system (with full contact history)
Answers (automatic) template fully customizable
Integration with legacy systems
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The interaction machine
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We simplify multichannel management allowing a customer single view and
empowering effective customer engagement.
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The enterprise view
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Fast and agile deployment
Typical deployment in 2 weeks
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Selected Customers Strategic Partners Geo Focus
telco
travel and transportation
contact
banking
automotive
fashion