overview belux ict market 1. general trends / issues 2. ict spending belux 2005 – 2007 3. which...

Overview BeLux ICT market

1. General Trends / Issues

2. ICT spending BeLux 2005 – 2007

3. Which ICT segments score best in the BeLux region?

4. The Belgian resellers

Agenda

The issues of 2006?

Priorities of IT managers– Effectiveness: Return on Investment IT Projects– Cost cuts (fact of life / issued)– Improve security– How? In-house capacity or outsourcing– Maintain or improve reliability (up-time,

performance, flexibility)– Simplify (work according industry standards)

The topics / Trends

Key IT topics– Optimizing order to delivery process

• Across organisations, from manufacturer to point of sales/service• Relevant verticals: manufacturing, transport, trade

– Security• Entry (access of enviroments and resources)• User rights management• Redundancy, reliability

– Standards in data management• Mostly in information-rich business processes• Open Source initiatives in non-profit sector• Relevant verticals: finance, government, healthcare, business services

– Mobile workforce optimization• Mobile (knowledge) worker and functionality issues: delivery of office applications and resources outside

the office• Relevant verticals: utilities, transport, healthcare

– Applications management and functionality discussion• Best of breed or integration (best of breed considering the specific functionality versus integration

considering manageability and transparancy)• Relevant verticals: manufacturing, transport, trade, finance, ICT & utilities, government and healthcare

– Convergence of data and voice• Switching from traditional voice systems to IP-based systems. Reasons are flexibility, manageability and

(sometimes) cost reduction• Relevant verticals: education, government, business services (early adopters)

What is ICT to you?

Perception & Role of ICT within companies

ICT drives innovation; 12%

ICT-budgets drive ICT-projects; 16%

ICT is efficiency engine; 21%

Business Process drives ICT; 21%

ICT-investments based on RiO; 13%

ICT is facilitating; 18%

Bron: MarketCap Navigator Service for ICT, May 2005

What is internal IT doing?

Average time spend per activity 2005 Internal ICT-department activities

Implementation (infrastructure); 7% Implementation

(applications); 8%

ICT Strategy; 5%

Control & Maintenance; 70%

Applications (continuity); 11%


Average time spent per activity 2005 Internal ICT department activities

What is hired IT doing?

Average time spend per activity 2005 External ICT-suppliers activities

Implementation (infrastructure); 11%

Implementation (applications); 21%

ICT Strategy; 7%

Control & Maintenance; 52%

Applications (continuity); 9%


Average time spent per activity 2005 External ICT suppliers activities






Agenda

France 47,202

UK54,144

Spain20,825

Italy38,872

Germany66,638

Poland 8,191

Switzerland8,469

Portugal5,553

Czech Rep4,026

Ireland 3,332

Denmark4,859 Lithuania

1,388

Latvia833

Estonia694

Norway4,165

Sweden9,024

Finland4,581

Romania2,499

Hungary3,887

Greece4,304

Luxemb,992

Bulgaria1,527

Netherlands13,883

Slovenia1,666

Belgium 8,880

Austria6,247

Croatia2,082

Slovakia 2,360

Total IT Spend 2004Europe in € millions

Country X € 1,000,000

Germany (D) 66,638

United Kingdom (UK) 54,144

France (F) 47,202

Italy (I) 38,872

Spain (E) 20,825

Netherlands (NL) 13,883

Sweden (S) 9,024

Belgium (B) 8,880

Switzerland (SUI) 8,469

Poland (PL) 8,191

Austria (A) 6,247

Portugal (P) 5,553

Denmark (DK) 4,859

Finland (FIN) 4,581

Greece (EL) 4,304

Norway (N) 4,165

Czech Republic (CZ) 4,026

Hungary (HU) 3,887

Ireland (IRL) 3,332

Romania (RO) 2,499

Slovakia (SK) 2,360

Croatia (HR) 1,944

Slovenia (SI) 1,666

Bulgaria (BG) 1,527

Lithuania (LT) 1,388

Luxembourg (L) 992

Latvia (LV) 833

Estonia (EE) 694

404

865875

1,298

454

1,496

906

271

2,093

813

Verticals: size of spendings and business focus

Efficiency by means of integrationSupply chain analysis; actual reporting and decisionsBack to basics/back to core competencies

Shared servicesSpecialisationControlling costsConstruction

Manufacturing

Trade

TransportBusinessServices

ICT &Utilities

Banking &Insurance

Education

Government

Healthcare

Supply chain analysisReducing time and chainefficiency Retail: traditional shop vs activities on different locations

Route efficiency(distribution and planning)Diversification

Transparancy of internal processCustomer intimacy; focus on target groups

InternationalisationMaintaining growth of my businessDeregulation offers new market area

Reducing physical presence and developping various ways/methods for customer services Growing online transactions and services (tailoring the banking portal to the audience / ‘narrow casting’)

Growing the scale Changing the basics of programs Implementing IT

Reducing costs in facilitiesdiscussion on open standardsCentralisation followed by waves of decentralisationShared service centers

centralisation, standardisation, electronic files‘competition’ from private health services

Growth of ICT spend Belgium

7.9848.452

8.8809.474

10.06910.663

0

2.000

4.000

6.000

8.000

10.000

12.000

2002 2003 2004 2005 2006 2007

€ i

n m

illi

on

s

Source: MarketCap Navigator Service for ICT, December 2005

Growth of the Belgian ICT market

5.7%5.1%

6.7%6.3%

5.9%

Growth of the Belgian ICT market

2004

€ 8,880mln

2005

€ 9,474mln

2006

€ 10,069mln

2004

Services39%

Hardware infrastructure

34%

Software27%

2005

Services38%


34%

Software28%

2006

Services36%


34%

Software30%

Spending Outlook 2006?

Development of the Belgian market in 2006

3%

-1%

2%

18%

12%

8%

14%

10%

11%

8%

2%

4%

-7%

7%

6%

2%

6%

7%

0%

1%

-20% -15% -10% -5% 0% 5% 10% 15% 20%

Training

Maintenance

Consultancy

Services

Application software

Software development

System software

Software

Networking

Storage

Other Peripherals

Printers

Peripherals

PC's

Intel-based & PC servers

Midrange & high-end systems

Computer Systems


Workstations

Operational support

Hardware: +

Software: ++

Services: +/-

“IT Barometer”

I CT Barometer I ndex

I CT project forecasts 12 month

98,3

94,5

101,3

98,1

103,7

90,0

91,0

92,0

93,0

94,0

95,0

96,0

97,0

98,0

99,0

100,0

101,0

102,0

103,0

104,0

105,0

J anuary 2006 February 2006 March 2006 Q1 / 2006 April 2006

Ind

ex

= 1

00

(b

as

ed

on

av

era

ge

of

tota

l 2

00

5)

Base: All sites >=50 FTE's in BelgiumSource: MarketCap Navigator Service for ICT, based on Computer Profile, May 2006

“IT Barometer”



103,4

97,1

97,898,1

103,7

95,0

96,0

97,0

98,0

99,0

100,0

101,0

102,0

103,0

104,0

105,0

Q2 / 2005 Q3 / 2005 Q4 / 2005 Q1 / 2006 April 2006

Ind

ex

= 1

00

(b

as

ed

on

av

era

ge

of

tota

l 2

00

5)


“IT Barometer”



-5,5

1,3

3,7

-1,9

-1,7

-6,0

-5,0

-4,0

-3,0

-2,0

-1,0

0,0

1,0

2,0

3,0

4,0

5,0

Jan

uary

20

06

Feb

ruary

20

06

Marc

h 2

00

6

Q1

/ 2

00

6

Ap

ril

20

06

Ind

ex

= 1

00

(b

as

ed

on

av

era

ge

of

tota

l 2

00

5)







Agenda

Voice over IP: Here to stay?

VoIP in Belgium & Luxembourg

(verticals / March 2005)

0%

5%

10%

15%

20%

25%

March-04 2,1% 1,4% 2,5% 4,1% 4,0% 5,9% 3,0% 5,2% 3,3% 3,5% 3,0%

October-04 5,6% 2,3% 6,0% 11,9% 10,0% 16,4% 12,4% 10,8% 6,4% 7,7% 7,7%

March-04 8,7% 3,3% 11,1% 14,3% 14,4% 23,1% 18,0% 14,6% 13,3% 9,7% 11,7%

Industry Construction Trade Transport Bus.Serv. ICT & Utilities Finance Education Government Healthcare Total

Basis: All sites with 50 FTE's or moreSource: MarketCap Navigator Service for ICT, based on Computer Profile, March 2005

March-04Octob-04March-05

Large servers: IBM all the way

Marketpenetration of non PC server platforms(November 2005)

0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

50%

% o

f al

l sit

es

Mainframe 3,3% 0,3% 5,3% 6,9% 5,5% 10,1% 24,1% 2,9% 5,2% 5,3% 5,5%

IBM iSeries 28,5% 14,9% 31,1% 28,4% 16,0% 16,3% 40,9% 3,9% 17,5% 37,2% 24,8%

IBM pSeries 7,6% 6,1% 8,2% 5,5% 5,3% 8,5% 16,7% 5,9% 2,0% 6,1% 6,8%

HP 9000 serie 6,7% 5,8% 5,3% 7,8% 2,9% 6,2% 5,9% 2,0% 4,8% 4,0% 5,5%

Sun Unix-server 1,7% 1,0% 2,1% 3,2% 3,6% 6,2% 7,4% 6,9% 1,8% 5,7% 2,9%

Manufacturing Construction Trade Transport Bus. Services ICT & Utilities Finance Education Government Healthcare Total

Base: All sites in the BeLux region (>=50 FTE's)Source: MarketCap Navigator Service for ICT, based on Computer Profile, November 2005

Storage: Status

Marketpenetration Storage Environments(November 2005)

0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

50%

55%

60%

% o

f al

l si

tes

SAN 16,9% 14,0% 15,5% 19,7% 22,8% 31,6% 51,7% 17,1% 22,8% 41,5% 22,5%

Tape drives 20,0% 18,5% 21,3% 17,2% 18,1% 20,3% 23,8% 24,3% 21,8% 18,7% 20,2%

NAS 8,1% 4,5% 5,2% 11,5% 15,3% 15,5% 7,7% 10,0% 6,8% 11,1% 9,0%

Direct Attached 1,9% 3,8% 3,2% 2,5% 3,2% 5,3% 3,5% 2,9% 2,2% 2,3% 2,7%



Storage suppliers: Depends on the type

Top 10 installed base of storage suppliers (November 2005)

0%

5%

10%

15%

20%

25%

30%

35%

40%

% o

f al

l to

tal i

nst

alle

d b

ase

(ser

ver

rela

ted

)

HP 18,5% 17,7% 30,7% 36,4% 29,5%

EMC 9,8% 11,7% 32,8% 0,5% 22,1%

IBM 23,9% 3,8% 9,4% 31,6% 13,7%

DELL 26,3% 18,7% 5,3% 10,5% 9,1%

NET-APPLIANCE 0,0% 21,6% 2,8% 0,0% 5,0%

HITACHI 0,0% 3,8% 3,9% 0,0% 2,9%

STORAGETEK 0,0% 0,0% 3,2% 3,7% 2,7%

SUN-MICRO 11,6% 0,3% 1,9% 1,7% 1,9%

BROCADE 0,0% 0,0% 3,0% 0,0% 1,8%

CISCO 0,0% 10,5% 0,3% 0,0% 1,8%

DIRECT ATTACH NAS SAN TAPE Total


Going wireless?

Marketpenetration of Wireless LAN connections (November 2005)

28.4%

11.0%

30.2%

21.5% 21.7%

30.6%

10.1%

49.5%

16.4%

26.9%24.4%

0%

10%

20%

30%

40%

50%

60%

Man

ufact

uring

Constru

ctio

n

Trade

Transp

ort

Bus. S

ervi

ces

ICT &

Util

ities

Finan

ce

Educatio

n

Govern

men

t

Health

care

Total

% o

f al

l si

tes


WAN: DSL or Leased Line

Marketpenetration of types of WAN connections (November 2005)

0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

50%

55%

60%

65%

70%

75%

% o

f al

l sit

es

xDSL 54,8% 74,1% 53,5% 48,8% 49,3% 39,7% 29,6% 29,4% 62,1% 51,2% 53,1%

Leased Line 47,0% 23,5% 51,6% 54,1% 51,7% 66,4% 71,4% 50,0% 44,0% 48,0% 48,9%

FDDI 3,7% 2,4% 3,0% 4,8% 5,0% 8,8% 6,4% 26,5% 22,1% 17,3% 8,1%

ISDN 6,3% 5,1% 7,7% 4,8% 5,0% 5,7% 5,4% 2,9% 6,8% 6,0% 6,1%

Cable 5,5% 6,8% 4,1% 3,3% 4,1% 5,7% 2,0% 20,6% 6,8% 10,1% 5,8%

Frame Relay 6,5% 3,4% 7,9% 7,7% 6,7% 6,1% 3,9% 0,0% 1,1% 0,0% 5,0%

MPLS 3,9% 3,4% 4,3% 2,9% 1,9% 4,6% 3,4% 0,0% 0,7% 0,0% 2,9%



Major ISP’s in Belgian marketat sites with 50 employees or more

I nternet Service Providers in Belgium business market

0,5%0,5%0,6%0,6%0,6%0,7%0,8%0,8%0,8%0,9%0,9%

1,3%1,6%1,7%1,7%1,8%

2,4%2,7%2,9%

3,8%4,0%

4,9%5,7%

16,9%24,4%

0% 5% 10% 15% 20% 25% 30%

CODENETEDPNETXS4ALL

TELEDISNETVERA

BRUTELEPSINET

EQUANTMOBISTAR

INFONETCIPALAT&T

VERSATELTISCALI

BTKPN

COLT TELECOMBELNET

MCI-WORLDCOMEASYNETSCARLET

UUNETTELENET

BELGACOMSKYNET

Base: All sites Note: only providers with a penetration of 0,5% or higher are shown in this graphSource: MarketCap Navigator Service for ICT, based on Computer Profile, March 2005

Internet connectionDevelopment of various types of connection

Ontwikkeling verschillende typen I nternet-connectie (februari 2003 / 2004 / 2005)

0%

10%

20%

30%

40%

50%

DIAL-

UPIS

DNADSL

DSL

SDSL

XDSL

CABLE

LEASED-L

INE

WIR

ELESS

feb-03 feb-04 feb-05

Basis: Alle vestigingen met een internet connectieBron: MarketCap Navigator Service for ICT, op basis van Computer Profile, februari 2005

-66%

-64%

+22%

+553%

+173%

+23%

+4%

-21%

+44%

Development type of Internet Connection2003-2005

DialUp

ISDN ADSL DSL SDSL XDSL CableLeased

LineWire-less

Virtual Private Networks in the Belux

Ontwikkeling VPN-gebruik in Belgie en Luxemburg

54,4%

14,5%

36,3%

0%

10%

20%

30%

40%

50%

60%

feb-03 apr-03 jun-03 aug-03 okt-03 dec-03 feb-04 apr-04 jun-04 aug-04 okt-04 dec-04 feb-05

% v

an a

lle

be

dri

jven

VPN

Basis: Alle vestigingenBron: MarketCap Navigator Service for ICT, op basis van Computer Profile, februari 2005

Development VPN usage in Belux market2003-2005

IP VPN: Everywhere

Marketpenetration of IP VPN connections (November 2005)

58.7%

42.2%

59.5% 60.3%58.2%

69.8%66.5%

37.3%

45.4%

58.1%56.3%

0%

10%

20%

30%

40%

50%

60%

70%

80%

Man

ufact

uring

Constru

ctio

n

Trade

Transp

ort

Bus. S

ervi

ces

ICT &

Util

ities

Finan

ce

Educatio

n

Govern

men

t

Health

care

Total

% o

f al

l si

tes


LAN Server OS: Microsoft dominance

Marketpenetration LAN OS software (November 2005)

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

% o

f al

l sit

es

Windows Server 90,7% 88,7% 88,0% 90,6% 91,2% 92,7% 92,9% 87,1% 88,2% 91,3% 90,1%

NT Server 34,8% 34,2% 29,6% 34,3% 24,4% 35,1% 40,1% 19,8% 30,2% 47,9% 33,1%

2000 Server 62,0% 54,5% 57,1% 56,3% 64,1% 65,6% 65,5% 65,3% 59,3% 64,6% 61,1%

2003 Server 36,9% 29,5% 35,4% 38,5% 41,6% 47,1% 42,1% 44,6% 35,1% 45,0% 38,1%

Novell Netware 6,3% 6,2% 4,7% 4,7% 8,6% 6,2% 5,1% 5,0% 4,7% 3,3% 5,7%

Linux 7,7% 5,5% 9,9% 9,4% 11,7% 22,8% 8,6% 40,6% 21,1% 10,4% 12,1%



Server platforms

Penetratie netwerk/ server operating systemen

40,9%

62,8%

25,3%

6,3%

10,6%

20,2%

27,2%

7,2% 6,6%5,0%

1,4% 1,8%

0%

10%

20%

30%

40%

50%

60%

70%

WindowsNT

Windows2000

Windows2003

Netware Linux OS/400 Unix(totaal)

Solaris AIX HP/UX OpenVMS

VMS

Basis: Alle vestigingenBron: MarketCap Navigator Service for ICT, op basis van Computer Profile, februari 2005

Penetration network/server Operating Systems






Agenda

Integrators/suppliers: Gain or Loss

Marketpenetration network & systems integrators / suppliers(November 2005)

2,1%

2,1%

2,3%

2,3%

2,5%

2,6%

2,7%

2,9%

3,2%

3,4%

3,4%

3,4%

3,5%

4,1%

4,4%

4,5%

9,6%

13,3%

14,2%

17,6%

1,7%

1,7%

2,2%

2,1%

3,0%

2,9%

2,0%

2,9%

3,1%

3,5%

3,3%

4,6%

3,8%

4,6%

4,4%

4,2%

8,6%

11,7%

18,2%

14,7%

0% 10% 20%

REDCORP

PRIMINFO

SIMAC

CIGER

CSS

ERUDICT

INGRAM

COMPUTACENTER

AXI

WALMART

GETRONICS

SCHAUBROECK

CIPAL

CEVI

COMP LAND

TECHDATA

TELINDUS

ECONOCOM

SYSTEMAT

DOLMEN

% of all sites

begin 2005

end 2005


Market penetration network & systems integrators/suppliers

November 2005

Outlook on Belgian ICT

by

MarketCap

Special: Belgian IT per region

by

MarketCap

Belgium Regional IT Benchmark

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Belgium regions

Inst

alle

d b

ase

PC

ser

vers

2003 Server 36,0% 24,9% 31,6%

2000 Server 36,6% 39,3% 32,3%

NT Server 13,9% 24,1% 19,8%

Novell 2,7% 1,0% 5,6%

Linux Server 10,9% 10,6% 10,7%

Flanders Walloon Region Brussels

Basis: All LAN PC Servers (Belgium / >=50 FTE's)Bron: MarketCap, March 2006

Installed base LAN Servers Software(Belgium per region)


0% 10% 20% 30% 40% 50% 60% 70% 80% 90%

LCD schermen

PDA (company)

Wireless LAN

Storage Area Network

Fast Ethernet (100Megabit & Gigabit)

Flanders

WalloonRegion

Brussels

Basis: All sites (Belgium / >=50 FTE's)Bron: MarketCap, March 2006

Marketpenetration Network & Infrastructure(Belgium per region)


0% 10% 20% 30% 40% 50% 60% 70% 80%

VoIP

IP VPN

Flanders

WalloonRegion

Brussels


Marketpenetration Tele-/Datacom(Belgium per region)


0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Groupware

Content Management

Citrix Metaframe

Storage Area Network

Central Database

Network/SystemsManagement

Flanders

WalloonRegion

Brussels


Marketpenetration Infrastructure Software(Belgium per region)


0% 10% 20% 30% 40% 50% 60% 70%

E-commerce (I -net sales)

Content Management Software

Business Critical (Tailormade)

Vertical Applications

Human Resource Apps.

CRM / SFA Apps.

Business Intelligence

ERP Apps.

Business Financial Apps.

Flanders

WalloonRegion

Brussels


Marketpenetration Business Critical Applications(Belgium per region)


0%

10%

20%

30%

40%

50%

60%

70%

80%

Flanders 70,9% 74,6% 82,1% 72,4% 59,1% 61,0% 70,7%

Walloon Region 47,1% 38,9% 41,2% 47,1% 41,2% 57,7% 46,0%

Brussels 58,9% 55,0% 53,6% 60,9% 52,6% 57,5% 57,0%

Total 64,7% 66,5% 70,5% 65,4% 55,8% 59,5% 64,2%

50-100 100-150 150-200 200-300 300-500 >=500 Total


Percentage of sites with IT projects planned in 2006(Belgium per region / March 2006)


-50%

-40%

-30%

-20%

-10%

0%

10%

20%

Flanders 9,6% 12,1% 16,4% 10,6% 6,0% 2,5% 10,1%

Walloon Region -27,2% -41,6% -41,6% -28,1% -26,2% -3,0% -28,4%

Brussels -8,9% -17,3% -24,1% -7,0% -5,7% -3,3% -11,3%

50-100 100-150 150-200 200-300 300-500 >=500 Total


Percentage of sites with IT projects planned in 2006(Belgium "benchmark" per region / March 2006)


0% 5% 10% 15% 20% 25% 30% 35%

Mobile Solutions

Telecommunication

Storage Solutions

Pheripherals

Local Area Networks

Application Software

Server Systems

Infrastructure Software

Wide Area Connections

Desktop Automation

Flanders

Walloon Region

Brussels

Total Belgium


Types of IT projects planned in 2006(Belgium per region / March 2006)


0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Flanders Walloon Region Brussels Total Belgium

Desktop Automation

Application Software

Local Area Networks

Infrastructure Software

Server Systems

Wide Area Connections

Storage Solutions

Pheripherals

Telecommunication

Mobile Solutions

Relative value of IT-projects planned in 2006(Belgium per region)

Basis: All planned IT projects in 2006 (Belgium / >=50 FTE's)Bron: MarketCap, March 2006

Belgium Regional IT benchmark

Can I receive this regional IT report?

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by

MarketCap

overview belux ict market 1. general trends / issues 2. ict spending belux 2005 – 2007 3. which...

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ict segments

ict utilities

belux region

functionality issues

officerelevant verticals

transparancyrelevant

reductionrelevant verticals

salesservicerelevant