overcoming the barriers to getting the young person's voice heard
TRANSCRIPT
Overcoming the barriers to getting the young person’s voice heard
By Emily Cherry and Alexandra Mann
How do you use digital?
If you do not have access to device – please discuss the following questions and answer on a post-it.
• How do you use digital with your work with young people?
• What are some of the different platforms or methods you use?
• What are some of the pitfalls you experience with working with digital?
• What are some of the potential solutions for overcoming the pitfalls mentioned?
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https://www.surveymonkey.com/s/RIPConference
Participation young people told us:
- Wanted a way to communicate between face to face meetings
- Receiving regular updates
- Talk to influential people directly
- Learn about different opportunities
- Get their voices heard
- Andddd… Have fun!
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Young people led
The Features
Our favourites…
• Chat
• Blogs
• Events
• Custom profiles
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Also available…
• Groups
• Photos
• Videos
• Games
• Maintaining a safe site
• Maintaining user engagement
• Navigating the site
• Embedding a community feel for individuals who
have never met
• Staff costs to maintain
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Things to consider
We use the ChildLine Facebook page for:
• Sharing ChildLine and NSPCC Campaigns
• Raising awareness of ChildLine
• Speaking and interacting with young people on a different platform
• Increase propensity to contact ChildLine
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ChildLine Facebook Page
Disclosures on ChildLineFacebook
General disclosures
We frequently get posters sharing that they love
ChildLine and that it has helped them
enormously. Unfortunately we have to hide these
posts as they show vulnerability to the wider
world and put these young people in danger.
Welfare disclosures
We frequently get young people disclosing
welfare and safeguarding concerns on Facebook
private message.
Additionally
• It’s a very public domain
• Can’t control young people’s interactions
with each other and relationships formed
from our Page
• Staff resource of hosts responding to
posts
• Costs of moderation
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The ChildLine website is currently undergoing a redevelopment. 19
ChildLine website
The features:• Articles on 20 overarching themes (e.g. Self
Harm, Puberty, Friends)
• Get Involved
• Games
• Videos
• ChildLine Locker
• Buddy Page (ChildLine Schools Service)
• Feedback pages• Talk: Message Boards, 1-2-1 Chat and Ask Sam
Message Boards
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Sometimes, it just reminds you that people care. Even if the
advice they give is not so good, or doesn't work for you,
sometimes you need a kind word to help you through the day. And
by replying, even with just a simple "hi, I understand," it shows they care. And I'm
grateful.
Its an amazing way of getting support
and giving advice to others in the same situation as me.
• MB are anonymous
• Pre-moderated
• Great place for young people to receive and give support
Ask Sam
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Yes, reading Ask Sam is very useful. I don't want to actually
send a message to Sam. But if I want to get an answer or an
outsider's insight to a problem, I can read Ask Sam, without
writing a letter or going on a message board. Thanks Childline
for being such an amazing organisation!
Yes, thank you for great tips! I still have pretty
hard time with my parents, but following
your said, things are a bit easier now. Big thanks,
Sam
• Young people write in questions to Sam
• Responds publicly to a handful of questions
1-2-1 Chat
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The best advice comes from the 1-2-1 chats with childlinecounsellors. They always pay
full attention and give sensible advice to help you through the problem no matter how big or
small
On 1 to 1 chat on of the people from ChildLineReally helped me to stop the person who
was bulling me! Thanks Childline! :)
• Young people can have 1-2-1 online chats with a counsellor
Message Boards, Ask Sam and 1-2-1 Chat
• Cost for moderation is high
• Young people feel alone if they don’t receive a
response or some might feel favoured
• Might get in disagreements with other members
• Ensuring system is up to date and compatible with
all devices
• Ability to respond to 1-2-1 chat is a
lower than by phone