11 Avoid decisions in a vacuum

22 Consult leadership and influencers

33 Begin to understand where you are, where you want to be and how to get there

Buyers can position themselves for success by sufficiently assessing their organization.

Understanding the buying organization’s readiness sets the foundation for long-term success{ }

Avoid decisions in a vacuum

Support from senior functional and business leaders will be crucial.

11

{ }Establish a working group or steering committee to maintain transparency, oversight and balance throughout the decision-making process.

Consult leadership and influencers

Example questions for stakeholders:

22

”“

{ }Are we prepared to

manage a multi-supplier environment?

Questions for stakeholders should address perceptions of cost, performance, culture, and strategy, among other things

Consult leadership and influencers

Example questions for stakeholders:

22

”“

{ }Can outsourcing provide either reliable scale or

flexibility at a better price?

Questions for stakeholders should address perceptions of cost, performance, culture, and strategy, among other things

Consult leadership and influencers

Example questions for stakeholders:

22

”“

{ }Is there a strategic need

to retain internal services or resources?

Questions for stakeholders should address perceptions of cost, performance, culture, and strategy, among other things

Consult leadership and influencers

Example questions for stakeholders:

22

”“

{ }Is there a need to refocus

internal resources and management into other areas?

Questions for stakeholders should address perceptions of cost, performance, culture, and strategy, among other things

Consult leadership and influencers

Example questions for stakeholders:

22

”“

{ }Can a supplier provide an

equal or better level of service (performance)?

Questions for stakeholders should address perceptions of cost, performance, culture, and strategy, among other things

Consult leadership and influencers

Example questions for stakeholders:

Questions for stakeholders should address perceptions of cost, performance, culture, and strategy, among other things

22

”“

{ }Does it provide us better

access to skills or enablers to drive our business?

Begin to understand where you are, where you want to be and how to get there

The goal is to answer many of the questions you asked of the stakeholders, and use that information to shape the outsourcing strategy and planning.

33

Outsourcing Buyer Due Diligence Method:

{ }

Supplier Readiness:Build towards greater trust and collaboration

Outsourcing Relationship Maturity Model:As buyers implement more mature processes, tools and governance structures, they’re able to source and manage outsourcing suppliers with higher levels of trust and expectation, moving towards a collaborative or partnership-type relationship leaders will be crucial.

{ }

Align is a global infrastructure technology solutions firm specializing in technology optimization initiatives — designing, deploying, moving and consolidating technologies and advanced network infrastructures. For more than 25 years, the world’s leading firms have relied on Align to empower their IT — enabling business and IT to achieve alignment and delivering solutions for business change and growth.

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