outsourced contact center services - vcare technology
DESCRIPTION
Outsource the contact center services and offshore call centers with Vcare Tec benefit greatly with an increase in revenue and a decrease in costs. Vcare Technology is one of the expertise contact center in America which is headquartered in New Jersey and started its functioning in the year 2003 with its branches spread across the world.TRANSCRIPT
Contact Center Outsourcing Solutions | Vcare Technology
Vcare Tec being one of the prominent BPO service providers of India and U.S prides itself in providing a
wide range of customer services to its clients spread across the world. Resolved to work as an extension
of its client’s business, Vcare Technology promises to provide a positive experience to your clients
thereby pushing your business towards its zenith.
Our Contact Center Services
The contact center services offered by Vcare Tec include the followings:
Customer Retention program by applying vivid data analytics
Chat Support
Email Support
Inbound services that includes:
CRM solutions
Contact Center Solutions
Billing and OSS solutions
Data Analytics
Email marketing
Electronic newsletter generation
Internet marketing and
Chat Support Customer Retention Inbound Services
Email Support Technical Support Social Media
Social Media
Technical support
In a commoditized market there is always a threat of losing the potential customers. Hence, it is
important to know the potential customers, who could add to the success of your business. With our
customer retention methodology, the IVR system can identify the status of your customers and
segregate them into different levels. The calls from the customers with platinum, gold and silver status
are routed to our connected representatives, while regular customers are routed to our customer care
executives.
The technical support team of Vcare Tec too is efficient enough to provide the right solution at the right
time to your customers. Acting upon the philosophy of creating happy customers, Vcare offers timely
and quality solutions to the customers. It also provides multi-lingual associates to assists customers
living in different regions of the world.
To have a direct conversation with the live agents, dial the following numbers mentioned below:
5000 Atrium Way, Suite 8, Mount Laurel, NJ 08054
+1-866-314-0619 (USA)
+91-120-4019101 (IN)
E-mail can be sent to our team at: [email protected]