Outpatient Services andPrimary Health Care

Christy Harris Lemak, Ph.D

Associate Professor

Health Services Administration

Overview for Today Outpatient Care Primary Care What are key issues?

Some Key Terms Outpatient Services Ambulatory Care Primary Care

Definitions Outpatient Services = those that do not

require overnight hospital stay. Ambulatory Services = services provided

to the “walking” patient. Community Medicine = services provided

in the immediate “community” where patients live

Where is Outpatient Care Provided? Physician offices Hospital outpatient departments

Diagnostic (e.g. lab, radiology) Therapeutic (e.g. PT, chemotherapy)

Hospital emergency departments Home health agencies Ambulatory clinics and surgery centers Chiropractors, other types of providers Neighborhood health centers Public health centers/services Hospice

Outpatient Care = Growth! All trend lines are up, up, up Why?

Reimbursement changes Payments Utilization controls

New technologies Patient preferences

Important Considerations Outpatient services are delivered….

In a variety of settings By various types of providers For various conditions

Acute Chronic Preventive Primary, secondary, tertiary Etc.

Some Trends to Watch Telephone and Email visits Group visits Use of the Internet in various ways

Information (general, specific) Tracking care (conditions, progress) Finding providers Finding support groups, “community”

Increased role of the consumer/patient

The Health Services System Preventive Care Primary Care Secondary Care Tertiary Care Restorative Care Continuing Care

The Health Services System Preventive Care Primary Care Secondary Care Tertiary Care Restorative Care Continuing Care

Understanding Primary Care Primary Care Secondary Care

Short-term, sporadic consultation from a specialist for expert opinion or surgical/other intervention

Typically includes hospitalization, surgery, rehabilitation Tertiary Care

Complex care for conditions that are relatively uncommon (usually institution-based and technology-driven)

Can be long-term Quaternary Care

Two Dimensions to Consider Type of Care

Preventive ----- Continuing

Location of Care Inpatient --- Outpatient With various inpatient sites (e.g. hospital,

nursing home) and outpatient locations (e.g. physician office, surgery center, home)

Primary Care Three key elements

Point of Entry Coordination of Care Essential Care

Point of Entry First contact with health care system Gatekeepers

Patients come “through” primary care physicians to hospitals and specialists Con: Limits care? Pro: Prevents unnecessary care?

Coordination of Care PCPs coordinate delivery of care from

many sources Patient advisors, patient advocates Ensure continuity and comprehensiveness The Evidence

this works (better health outcomes) people prefer it (patient satisfaction)

Essential Care Meeting needs to optimize population

health What is population health? Why do we care?

Ideal Attributes of Primary Care Integrated Coordinating Continuity of care Accessibility

Remove barriers of geography, financing, race, language, culture

Accountability For both patients and providers

Who Provides Primary Care? Physicians Doctors Extenders Nurses Ancillary Alternative

Physicians PCPs (Primary Care Physicians) Typically…

Family Practice General Internal Medicine Pediatrics Obstetrics & Gynecology Others

Controversy Who? Specialized primary care training?

PCP Trends Historically

over-supply of specialists Bias towards specialists and sub-specialists Follow the money

Future Growing demand for PCPs Income still lower New organizational and financial structures

promoting use of primary care physicians

Doctors Allopathy Osteopathy Optometry Psychology Podiatry Pharmacy

Physician Extenders or Nonphysician Practitioners

Nurse Practitioners Physician Assistants

Nurse Midwives Social Workers Nutritionist

Alternative Medicine Providers Also known as “complementary medicine” Examples include…

Chiropractic Homeopathy, herbal formulas Acupuncture Meditation, biofeedback Spiritual guidance Others

Trends: Growth! Growing acceptance by traditional health care systems

Primary Care Tools Clinical guidelines Disease management Case management Pharmacy care management Others

Future Trends/Issues The aftermath of September 11, 2001

Mental health needs Potential for bioterrorism

Conclusions