outcome-based economy infographic
TRANSCRIPT
Orchestrate order fulfillment
Split order into sales, service,
and contracts
PriceSolution in real time
Configure solution including
hardware, software, services
Quote complete solution
Simulate impact of change
Report revenue and
compliance data
Charge based on usage
Allocate revenue by component
Manage entitlements and recurring services
Sources:1 “2014 Global Customer Service Barometer,” American Express and Ebiquity, 2014 http://about.americanexpress.com/news/docs/2014x/2014-Global-Customer-Service-Barometer-US.pdf2 “The Digital Evolution in B2B Marketing,” Corporate Executive Board Company, 2012 https://www.cebglobal.com/content/dam/cebglobal/us/EN/best-practices-decision-support/ marketing-communications/pdfs/CEB-Mktg-B2B-Digital-Evolution.pdf 3 “1000heads on “Word of Mouth and the Internet,” Keller Fay Group, July 2011 http://www.kellerfay.com/tag/internet/
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Innovative Customer ExperienceDigital technology has changed customer expectations for high-tech companies. Customers demand simple, seamless, personalized experiences across any channel – anytime, anywhere, and on any device.
With the SAP digital business framework, make the leap from selling products to providing outcomes for your customers.
Outcome-Based EconomyDelivering an outcome is much more complex than selling a product. Well integrated, realtime processes are essential to enabling simple execution - as shown in the example of “providing managed print services” below.
Portion of buying process completed before a customer's first interaction with sales2
68% Customers who are willing to pay more for a better customer experience1
Brand-related conversions that happen online every day3
Outcome-Based Economy