out-of-the-box experience (designing for first-time use) by amit patil, ibm
DESCRIPTION
Session conducted on Saturday, January 22, 2011, at Continuous Computing India Pvt. Ltd., Bangalore.TRANSCRIPT
Out of the Box Experience (First time User Experience)
Amit Patil www.amitpatil.in
- Curiosity
- Curiosity
- Expectations
- Curiosity
- Expectations
- Surprise
Surprise can lead to…
OR
Below Expectations Above Expectations
- First Impressions are critical
How do you decide to buy it?
hmm…phone
has bad
messaging
It’s a good phone, but just
some issues with the
messages. Getting used to it
#1. Identify Basic Expectations of Users
#2. Don’t depend on the Manual
While designing an OOBE make sure you…
Bumpy Experience
What about
main course?
Sir,Your Bill For the
Soup
Collecting all information at a go
Continuous Experience
#3. Make the experience smooth & continuous.
While designing an OOBE make sure you…
Rude Errors
Confusing Errors
Smart Messages
YOU may continue using this free version Only if you took at most four flights in last 12 months and you don’t own an SUV
Respectfully Communicated
#4. Be friendly to the user…avoid rude messages.
While designing an OOBE make sure you…
Installation (Desktop) = Registration(Browser )
Communicating clearly
Clear Steps to quick usage.
Communicating Purpose
Quick Usage
Quick Usage
Quick Usage
Quick Usage
Communicating Features
Communicating Features
#4. Communicate the purpose & features clearly
#5. Integrate help as quick clues.
#6. Allow user for Quick usage of the product.
While designing an OOBE make sure you…
While designing an OOBE make sure you… While designing an OOBE make sure you…
# Identify Basic Expectations of Users
# Don’t depend on the user to read the Manual
# Make the experience smooth & continuous.
# Communicate the purpose & features clearly
# Integrate some help as quick clues.
# Allow users quick usage of the product.
If time permits…
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