our vision - thorburn.co.za · business fundamentals • our people are our competitive edge •...

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Page 1: OUR VISION - thorburn.co.za · BUSINESS FUNDAMENTALS • Our people are our competitive edge • Safety is at the heart of all our operations • Hands-on management approach •
Page 2: OUR VISION - thorburn.co.za · BUSINESS FUNDAMENTALS • Our people are our competitive edge • Safety is at the heart of all our operations • Hands-on management approach •

OUR VISIONThorburn Security Solutions aims to revolutionise the security industry by applying leadership and expertise to cultivate the finest people, who operate according to superior service delivery standards and add value to our clients’ interests.

OUR VALUES

INTEGRITY

We embrace highly ethical, moral and respectful behaviour, without exception.

ENTERPRISING

We seek opportunity, respond rapidly, strive for continuous improvement and behave like intrapreneurs.

CARING

We care for people, communities and the environment.

DILIGENT

We are industrious, efficient and dependable.

Page 3: OUR VISION - thorburn.co.za · BUSINESS FUNDAMENTALS • Our people are our competitive edge • Safety is at the heart of all our operations • Hands-on management approach •

BUSINESS FUNDAMENTALS• Our people are our competitive edge• Safety is at the heart of all our operations• Hands-on management approach• Tailor-made, intelligence-driven integrated risk reduction solutions• Fully compliant with all legislation• Fresh, progressive approach to service delivery

OUR DIFFERENCE• We are a quality driven business with an ISO 9001:2008 certification• We don’t just train our people, we develop them at all levels• We are an intelligence-driven organisation• We have a very unique DNA• Health and Safety is part of our culture and includes enhanced safety features on our uniforms• We strive to introduce innovative products and services to constantly meet market demands• We are renowned for employee care and offer numerous non-statutory employee benefits

MEMBERSHIPS & AFFILIATIONS

Our GOLD CLASS SASA membership demonstrates our full compliance with all criteria relating to our industry.

Page 4: OUR VISION - thorburn.co.za · BUSINESS FUNDAMENTALS • Our people are our competitive edge • Safety is at the heart of all our operations • Hands-on management approach •

SECTORS

MINING EVENTS

CORPORATE HOSPITALITY

ESTATES ENERGY

DISTRIBUTION RETAIL

Page 5: OUR VISION - thorburn.co.za · BUSINESS FUNDAMENTALS • Our people are our competitive edge • Safety is at the heart of all our operations • Hands-on management approach •

WHERE WE OPERATEGAUTENG AND NORTH WESTPretoria · Johannesburg · Brits · Rustenburg · Vaal Triangle

MPUMALANGA AND LIMPOPOSteelpoort · Phalaborwa · Middelburg · Polokwane · Emalahleni · Nelspruit · Musina · Beitbridge · Lebombo

NORTHERN CAPEAlexander Bay · Kathu · Sishen · Kuruman · Postmasburg · Olifantshoek · Upington · Kimberly

WESTERN CAPECape Town · Saldanha Bay · George · Somerset West · Mossel Bay · Vredendal

KWAZULU NATALDurban · Richards Bay · Empangeni · Ballito · Pietermaritzburg · Newcastle · Ladysmith · Escort

FREE STATESasolburg · Bloemfotein · Welkom

EASTERN CAPEPort Elizabeth · East London

Page 6: OUR VISION - thorburn.co.za · BUSINESS FUNDAMENTALS • Our people are our competitive edge • Safety is at the heart of all our operations • Hands-on management approach •

QUALITY

PEOPLE TRAINING

SAFETYTOOLS

Thorburn is an ISO 9001:2008 certified company, ensuring superior service delivery proccesses are designed and implemented throughout our operations. Our Clients have the assurance that their service delivery is formally audited and managed proactively. Our operational blueprint is based on an ISO approved Product Realisation Model.

Page 7: OUR VISION - thorburn.co.za · BUSINESS FUNDAMENTALS • Our people are our competitive edge • Safety is at the heart of all our operations • Hands-on management approach •

TRAINING

SAFETYTOOLS

• Physical manned guarding• Sundry security officers• Canine services• SASSETA accredited specialised training• Remote monitoring• Undercover operations• Investigations• Occupational Health and Safety consulting• Thorburn Security Solutions boasts one

of the foremost events divisions in South Africa: providing security and crowd control at events ranging from sporting, concert, entertainment and social occasions

UNPARALLELEDSECURITY OFFICERS

Page 8: OUR VISION - thorburn.co.za · BUSINESS FUNDAMENTALS • Our people are our competitive edge • Safety is at the heart of all our operations • Hands-on management approach •

TECHNOLOGY DRIVENSECURITY SOLUTIONSWe design, implement and maintain the following systems:

• CCTV surveillance• Intelligent video analytics• Access control systems• Visitor access scanners• Intrusion alarms• Perimeter protection• Thermal technology systems• Cutting edge motion / IR detection• Advanced drone technology• Real-time patrol technology• Wireless systems• Complete control rooms• Mobile command centre with 4km

range monitoring• Crime Intelligence reports• Technical Surveillance counter measures

Page 9: OUR VISION - thorburn.co.za · BUSINESS FUNDAMENTALS • Our people are our competitive edge • Safety is at the heart of all our operations • Hands-on management approach •

REMOTE OFF-SITE MONITORINGCCTV cameras, alarm systems, gate and light automation, premises patrols and security officers, electric fences, cold storage facilities, vehicle tracking and environmental management.

BENEFITS• Centralized management of multiple remote premises• 24/7 camera monitoring: wide coverage surveillance using wireless connection from distant areas• Point-to-point wireless links• Remote monitoring ensures a pro-active response as opposed to a reactive response• Deter crime and increase detection• Improve safety and peace of mind for on-site staff• Evidential quality video and audio recording• Visual monitoring assisted by voice-over warnings• Cost reduction to client’s physical guarding complement• Pro-actively reduces the risk of human vulnerability or collusion factor• Ensures a single, convenient point-of-contact for all your remote monitoring needs

Page 10: OUR VISION - thorburn.co.za · BUSINESS FUNDAMENTALS • Our people are our competitive edge • Safety is at the heart of all our operations • Hands-on management approach •

SPECIALISED SERVICES • Event protection• Risk assessments and consulting advisory

service• VIP protection / mobile escorts• Special operations• Crime intelligence services• Mobile command unit• Technical surveillance counter-measures

(de-bugging)• Voice stress anaysis and polygraph testing• Criminal checks• Due diligence profiling: - company credit checks - individual credit checks - qualification verification - driver’s license check• Crowd facilitation / riot control capabilities• Emergency executive evacuation services• Mobile surveillance trailers• Surveillance drones• Undercover operatives and covert camera

systems

Page 11: OUR VISION - thorburn.co.za · BUSINESS FUNDAMENTALS • Our people are our competitive edge • Safety is at the heart of all our operations • Hands-on management approach •

RECRUITMENTGreat care is taken during the selection and recruitment process by our dedicated HR Department to ensure that we not only recruit the best possible candidates, but retain our valued employees through our phased induction program. This program has been specifically designed for the market segments wespecialise in.

Our minimum recruitment criteria:

• Grade 10 but Gr 12 preferable• South African ID• 18 years of age or older• PSIRA registered• Proof of banking account• Contactable references• No criminal record• Passed a basic aptitude test

SELECTIONAll candidates are interviewed by our training and human resources personnel, as well as the operational manager who will ultimately be responsible for the contract. To ensure that we source and invest in the correct individuals, the candidates are subjected to the following selection evaluations:

• Knowledge evaluation• Job specification evaluation• Criminal and financial clearance • Pre-employment screening• Voice stress analysis tests• Counter-productive work behaviour analysis• Psychometric evaluation (for senior positions)

Page 12: OUR VISION - thorburn.co.za · BUSINESS FUNDAMENTALS • Our people are our competitive edge • Safety is at the heart of all our operations • Hands-on management approach •

TRAININGTraining is one of the critical differentiating factors for our business. Our product is our people, and therefore it is vital that we invest as much as we can into the development of our product.

Training is conducted at PSIRA registered and SASSETA accredited Thorburn training facilities across the country. Our qualified training moderators also conduct on-site and on-the-job refresher training.

Training and development of staff forms an integral part of the Thorburn obligation, not only in terms of job creation, but also retention and development. Personnel are developed for next-level positions within Thorburn, according to a training and development plan.

Our induction training is conducted through a phased approach and takes place over five to ten days (up to two weeks of intensive training). The phases have been designed to start with the basics and work up to more advanced skill sets required for specific applications. The basic induction consists of the following:

• Company structures and procedures• Disciplinary standards• Dress code• Searching procedures• Access control• Radio and telephone communication

• Public Relations• Basic English language skills• Conflict resolution• Legal aspects and by-laws• Logistics – equipment• Systems – patrol, incident management

Page 13: OUR VISION - thorburn.co.za · BUSINESS FUNDAMENTALS • Our people are our competitive edge • Safety is at the heart of all our operations • Hands-on management approach •

LEVEL 1B-BBEEPROUD CONTRIBUTOR

OUR B-BBEEOBJECTIVES• Create opportunities to increase the number of black people

with ownership and control within Thorburn and its new ventures

• Increase the number of black people in senior management positions and expanding empowerments to lower level management and supervision

• Contribute to the creation of wealth for black owned businesses through preferential black empowerment procurement policies

• Create a learning environment for development of previously disadvantaged staff

• Identify CSI projects in the areas of operation• Maintain non-discriminative policies

OWNERSHIP

We are a 100% owned subsidiary of the Tsebo Solutions Group. Weare a Level 1 B-BBEE organisation:

• 135% procurement recognition

• 51% Black ownership• 44% Black female

ownership

SUSTAINABLE DEVELOPMENT

We strive to rid the industry of its historical past by ensuring true empowerment of our valuable employees and communities

EMPLOYEE CARE

Our Value “Caring for Employees” ensures that we bring two B-BBEE elements to life:

• Employment Equity• Skills Development

We invest in training ourstaff continuously, and believe in acknowledging and rewarding excellence

Page 14: OUR VISION - thorburn.co.za · BUSINESS FUNDAMENTALS • Our people are our competitive edge • Safety is at the heart of all our operations • Hands-on management approach •

WE DEVELOP PEOPLE, TO SERVE PEOPLE, TO UPLIFT SOCIETY

FOOTPRINT AND OPERATING EXPERIENCE

CONTRACT NON-CORE SERVICES

PRODUCTIVITY

CONVENIENCE

COMPETITIVECAPABILITY

OPEX

CAPEX

BUSINESS RISKRev

enu

e Costs

28 COUNTRIES

47 YEARS

47 OFFICES

5 300 SITES

40 000 EMPLOYEES

MEASURABLE BUSINESS BENEFITS

PROTECTIONHYGIENEENERGYPROCUREMENT

FACILITIES MANAGEMENTREMOTE CAMPS (ATS)CATERINGCLEANING

Page 15: OUR VISION - thorburn.co.za · BUSINESS FUNDAMENTALS • Our people are our competitive edge • Safety is at the heart of all our operations • Hands-on management approach •

+27 (0)11 441 5300 | [email protected]

THE COMPANY SUPPORTING THE BEST COMPANIES ACROSS AFRICA MIDDLE EAST

KEY SECTORS

OIL AND GASMINING AND RESOURCESCORPORATE AND FINANCIAL SERVICESMANUFACTURINGHEALTHCAREEDUCATIONLEISURE AND HOSPITALITY RETAIL AND WHOLESALE

WORLD-CLASS OPERATING STANDARDS

ISO 9001

14001

22000

OHSA

18001

HACCP

AN ETHICAL AND RESPONSIBLE CORPORATE CITIZEN

MULTINATIONAL CLIENTS

CORPORATE CITIZENSHIP

ENVIRONMENTALLY RESPONSIBLE

ETHICS AND GOVERNANCE

AN AUTHENTIC AFRICAN COMPANY

Page 16: OUR VISION - thorburn.co.za · BUSINESS FUNDAMENTALS • Our people are our competitive edge • Safety is at the heart of all our operations • Hands-on management approach •

SOUTHERN REGION

142 Edward Street, TygervalleyBellville, Cape Town

021 948 0474

NORTHERN REGION

285 Albertus StreetLa Montange, Pretoria

012 803 5982

EASTERN REGION

1 Montgomery Drive, Block BMt Edgecombe Country Estate

Mt Edgecombe, Durban031 571 6300

www.thorburn.co.za