http://etisal-int.com/

Our Topics

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Riadaa Group ........................................................................ 6

Our Roots ...................................................................................... 8

Our Progress ................................................................................. 9

Etisal World ........................................................................... 10

Overview ........................................................................................ 12

Our Aim, Perception and Standards ......................................... 13

Global Footprint .......................................................................... 14

Our Communication Centers .................................................... 15

•CommunicationCenterFeatures........................................................ 15

Our Power ..................................................................................... 16

•SkilledPeople................................................................................. 16

•LanguageSkills............................................................................... 17

•Training......................................................................................... 17

•QualityAssurance............................................................................ 18

•Scalability....................................................................................... 18

•Technology..................................................................................... 19

•Processes....................................................................................... 21

Sourcing Strategies ..................................................................... 22

Certifications and Accreditations ............................................. 23

We speak all languages .............................................................. 24

Fact Sheet ...................................................................................... 25

The Business that we offer ......................................................... 26

•ContactCenterServices ................................................................... 26

•BPOServices .................................................................................. 28

•ITOServices.................................................................................... 29

•HROServices.................................................................................. 30

Performance Excellence ............................................................. 33

•Industriesthatweserve...................................................................... 33

Global Presence ........................................................................... 34

•WhyKingdomofSaudiArabic(KSA)?................................................... 34

•WhyEgypt?...................................................................................... 36

•WhyIndia? ....................................................................................... 38

Our Journey of success ................................................... 40

Our Partners of Success ............................................................... 44

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Riadaa Group

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Our RootsRiadaaGroupfoundedin1998asanOperationandServicecompanyproviding

highquality,professionalservicesandconsultationservices toawiderangeof

clientsindifferentindustrysectorsregionallyandglobally.

Withadiversifiedapproach;thegroup’saimistobecomealeaderinthefield

ofOperations andProfessional Servicesproviding its clientswith valueadded

services thatwillcontribute to itsgrowth.

RiadaaGrouphasevolvedsince1998coveringthebelowlinesofservices:

Our Progress

Riadaa Co. for Operationsand Marketing Services Hands-On Management

and ConsultingRadiaa security services Etisal Saudi Arabia Etisal Egypt Etisal India

500 EMPLOYEES

1998 2001 2004 2008 2008 2013

2000 EMPLOYEES

4000 EMPLOYEES

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Riadaa Co. for Operationsand Marketing Services

Riadaa Co. for Construction

Hands-On Management Consulting

Solving Efeso Strategy in Action

Riadaa Logistics

Radiaa security services

Etisal InternationalGroup

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Etisal World

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OverviewEtisal International foundedin2003-becameanewmemberofRiadaaGroup;wewereestablishedastheCallCenterarmofthegroupintheKingdomofSaudiArabia(KSA),anditsfirstdedicatedServiceProvider.In 2008 Etisal International Egypt started operating,and since then, we became the principal ContactCenter,withafocusonourclients’corebusiness:byprofessionally handling their customers’ contacts viaphone,fax,e-mail,webandSMSutilizingstate-of-the-art technologies.EtisalInternationalemployshighlyskilledprofessionalstaffs,whoinreturn implementoptimizedprocesses’blendedwithglobalqualitystandards,whichisalwaysrewardedbyourclients’satisfactionrates.

Our AimAgloballeading&dynamicBusinessPartnercommittedto providing Innovative outsourcing services whichenablesourpartnerstoFocusontheircorebusiness.

Our PerceptionAtEtisalInternational,weprovidevalue-baseddistinct&innovativeOutsourcing,Contact centre and BPO services to ensure an outstanding customerexperience.Wehighlyfocusonourcommitmenttoquality,valueourclients,value our human capital, Implement best practices, and provide State-Of-the-Art technologies to ensure continuous high customer satisfaction levels.

Our StandardsWeapplyexcellencetoallofourinternalandexternalactivitiestocontinuouslyensure:• Transparency• Flexibility• Integrity• Passion• Exceedingourclients’expectations• Applyingglobalqualitystandards• Passionate with the willingness to always exceed our clients’expectations

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Global FootprintWithatotalcapacityofalmost3,500expandablemulti-mediacontactcenterseatsand4,200employeesintheETISALInternationalgroup;EtisalEgyptservesglobalclientsutilizing2,200seatswiththecapacitytoexpand,whileEtisalKSAservestheMiddleEast&GCC(GulfCooperationCouncil)regionsutilizing1,000seatswiththecapacitytoexpand.Lately;EtisalIndiaservesglobalclientsutilizing300seatswiththecapacitytoexpand.

ETISAL EgyptServingGlobally2.200seats

Capacitytoexpand

ETISAL IndiaServingGlobally300seats

Capacitytoexpand

ETISAL KSAServingKSA&GCCregion

1.000seatsCapacitytoexpand

Our Communication Centers

Etisal International in Egypt has the largest contactcenterseatingcapacity(2,200seats)withapproximately1,800employees-Withthreeredundantrunningcontactcenter facilities inCairo; Facility 1 occupies 750 seats;Facility 2 occupies 250 seats while Facility 3 occupies1,200 expandable seats.

Etisal International KSAhas a total seating capacity of1,000 contact center seats with approximately 2,200employees -With two redundant facilities;Facility1 inJeddahoccupies650expandableseats,andfacility2isin Riyadh occupies 350 seats.

Etisal International Indiahasa totalseatingcapacityof300 expandable seats inHyderabad

CommunicationCenterfeatures

EtisalInternationalfacilitiesconsistofstate-of-the-artContactCenterswithDisasterRecoveryonline (DR)optionsandoverflowsmechanisms.All facilitiesareselectedtoensureproperaccesstopublictransportation,proximitytodowntownareas,wildopen spaces and contained zones, access control management, open terrace orspacesforcafeterias,trainingfacilities,andrecruitmentcenters.

OnShoreDelvieryCenters

GlobalChannels/Alliances

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Our Power

Skilledpeople

Etisal employs highly skilled college graduates, experienced & dedicatedprofessionals in theContactCenter industry -who are selected accordingto multiple stages of cross-functional interviewing and assessment (IQ,computerskills,typingskillsandlanguageskills)Ensuringproperutilizationof various experiences skill sets in each and every industrywe serve.

SkilledPeople

LanguageSkills

Training

QualityAssurance

ScalabilityProcesses

Technology

SkilledPeople

LanguageSkills

Training

QualityAssurance

Scalability

Technology

Processes

LanguageSkills

Because the education system in Egypt provides a labor pool with multilingualcapabilities in different languages.We currently support our voice and non-voiceservices covering the six continents from our global delivery centers - with highfocusonEnglish,French,German,Spanish,Italian,andArabic;ETISALInternationalsupports other languages.

Training

Through a teamof dedicated trainers& instructors; ETISAL International TrainingCenters develop and conduct training tracks to all our agents and employeesfor eachproject separately; this enables theagents tohavea full comprehensiveviewof theprojects,and toprofessionally represent theclient through theircalls.Trainingcontinuouslycoverssoftskills,culturaltraining,productknowledge,processorientation and technology usage.

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QualityAssurance

Etisal International isan ISO9001-2008certifiedcompanyenablingsystemizationofallofourbusinessprocesses togenerateconsistentqualityofservice ineverytransaction.In addition to ourQualityManagement Systems throughthe implementation of ISO; Our Quality Control functionmonitorsallcallstoensurequalityofservices.Thecontinuouscalibrationofourqualitymonitoringresultswiththeclient’squality team is embedded into our quality monitoringprocesses to ensure complete alignment of the contactcenteroperationtothesettargetsandobjectivesmeetingtheclient’sbusinessneeds.Currently;ETISALInternationalisexecutingthelatestversionofCOPC(CustomerOperationsPerformanceCenter).COPC isbuilt todrive significant&sustained improvement to increase customer satisfaction,reducecosts,buildrevenuesandimproveservice&quality.

Scalability

EtisalInternationalhasongoingcapabilitiestoscaleupitscontactcenteroperationsto accommodate current and future needs of its clients. This is driven from ourprinciplesof“flexibility”toensureseasonalandorganicgrowthofouroperationstosuitvariousbusinessneedsandexpansions.

Technology

ETISALInternationaloperationisbasedonthenextgenerationofCISCOcontactcenter solutions & technology. With consistent provision of ACD, IVR, QualityMonitoring,Recording,Dialers,Multimediatransactionsandopenarchitectureforintegrationandinterfacing;ETISALInternationaloperationsisafullredundantsetupofPBXs,connectivity,Internetandredundantfacilitieswithinthesamecountryandacrosscountries;toensurefulldisasterrecoveryfeaturesandoverflowmechanisms.ETISAL International applies state-of-the-art solutions to provide new innovativeoptionslike:UnifiedIntelligenceCenters,SocialMinor,VideoKiosksandMultimediaresource control.

CRM(CustomerRelationshipManagement)Depending on the project business needs we either use our client’s CRMapplicationsviasecuredVPN(Virtualprivatenetwork)connectivityorutilizeourowncustommadeCRMsuiteofmodules tomanage thedailycontact-centertransaction for each project.

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MultimediaCapabilitiesEtisalsupportsalltypesofcontactmedia-suchasphone,fax,email,SMS,webchat,webmail,videokiosks,webcollaborationandwebcallbacks.

InformationAccessTo increase our clients’ confidence in ourservices&operationsandinordertoprovidean effective & fast tool to access all relatedoperational and business information; Etisalpermits online access to reports (online/historical)aswellasvoicerecordingsforallofits project via custommadepowerful portalsfor each client.

InformationSecurityEtisal International maintains extreme securitymeasures including external system protection(virusscan,cascadedfirewalls,hackdetection),physical security through access control doorsand internal data security measures (grouppasswordpolicy,strictpermissionspolicy,email,etc).Alloftheappliedmeasuresareestablishedandreviewedperiodicallytosafe-guardalloftheclients’ data and information.

TechnologiesAttributes FullIVRSolutionsFullDialerSolutions PredictiveDialingPreviewDialing ProgressiveDialingFullCallRecording Solutions SMSSolutions&ProgramsEmailCollaboration ChatCollaborationFaxManagement FullDialerSolutions PreviewDialing FullCallRecordingSolutions EmailCollaboration FaxManagement

TechnologyDetails Autogreeting Unifiedintelligencecenter(ReportingDashboards)-webbased SocialMinor(SocialMediaintegration) VideoCalls VideoKiosks MultimediaResourcecontrol(Speechrecognitionandtext- to-speech)

Processes

ETISAL International applies a consistent implementationmethodology as astandard process for launching new projects and for the ongoing change-management of existing projects, in addition to projects expansion. Suchmethodologyisajourneyonitsown;startingfromprojectdefinition&planning,processassessment,knowledgetransfer,transition,sitereadinessandendingwiththeprojectlaunch.Moreover;ETISALInternationalconsistentlydevelops,executesandmeasurestheperformanceofmorethan120differentprocesses/approacheswithin14differentfunctions.

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Certifications and Accreditations

Customer operation performance center managing any kind ofcustomeroperationssuchascontactcenter,VMOorBPOorganizationrequiresgreateffort.Theorganizationperformanceobjectivesshouldbemetwhileprovidingsuperiorservice,oftenwhileasmallerstaffandareducedbudget.

ThisiswhereapplyingCOPCdrivessignificantandsustainedimprovementtoincreasecustomersatisfaction,reducecosts,buildrevenueandimproveserviceandquality.EtisalInternational is in theprocessofCOPC2000®CSPcertificationwhichconsideredasthehighcustomeroperationcertificateprovidingitsenduserswithfirstclassservicesmeetingtheglobalquality.

ISO9001:2008setsoutthecriteriaforaqualitymanagementsystem.Itcanbeusedbyanyorganization,largeorsmall,regardlessofitsfieldofactivity.InfactISO9001:2008isimplementedbyoveronemillioncompaniesandorganizationsinover170countries.The standard is based on a number of quality management principles including astrongcustomerfocus,themotivationandimplicationoftopmanagement,theprocessapproachandcontinualimprovement.UsingISO9001:2008helpsensurethatcustomersgetconsistent,goodqualityproductsandservices,whichinturnbringsmanybusinessbenefits.

Sourcing StrategiesBecausewehighlyfocusonour“principals”;wegreatlydependonourflexibilityandhenceprovidevarioussourcingmodelstosuitourclient’sbusinessneedsandmodels

Our flexible sourcingmodels spans from the fullOut-sourcing of our client’soperationsinoneofourcontactcenterfacilitiesgovernedbyourfullresponsibility

ofservicelevelsandprojectKPIS.TotheotherextremeofIn-sourcingourhumancapital,management,technologyandprocessesinsideourclient’spremises.

AsforourCo-sourcingmodels;itcanalwaysbeamixandmatchoftheabove.

Sourcing Strategies Out-sourcing

In-sourcing

Co-sourcing

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We speak all languages

Languagesupported

MultiLingualsupportEnglish-ArabicFrench-Arabic-EnglishFrench-ArabicGerman-Arabic-EnglishGerman-ArabicUrdu-English

CountriesservedMiddleEast-Africa-USA-UK

Arabic English French German Spanish Italian Urdu Others

Saudi UK German Italy OthersFrance Spain India

Egypt USA Pakistan

GCC

Fact Sheet

ProvenbestpracticesincontactcenterandBPOformorethan10years.

Handlinganaverageof4millionvoice&nonvoicetransactionsonmonthlybasis.

DeliverycenterslocatedinKSA,EgyptandIndiawithglobalbusinessrepresentativesinUK,USAandAustralia.

Providingready-made&custommadecontactcenterandBPOservicesfor20differentindustrysectors.

Directinganaverageof4,000skilledmultilingualagents.

ISO9001-2008Certified.

CurrentlyservingMiddleEast,GCC,Europe,USAandAustralia.

Utilizingatotalcapacityof3,500multi-mediaexpandablecontactcenterseats.

COPCCertified.

Servingmorethan50variousclientsglobally.

ActiveDisasterRecoverysetupwithineachdeliverycenterandacrosscountries.

FollowingITILguides.

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05

09

02

06

10

03

07

11

04

08

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The business that we offerEtisal International acknowledges that customers deserve nothing less butexcellentservice;infacttheydeserveastepbystepwell-informedexperience.Witheverycustomerinteractionwedeliveranexceptionalexperience,whetherviaphone,fax,orlivechatoranyothermultimediatransaction;toanswerqueries,complaintsandtrackvarioustransactions.

ContactCenterServices:TheContact Centre ismerely a customer interaction centre, a central point of ourorganization from which all customers are managed. Our Company’s RelationshipManagement (CRM) team-profiles, tracks and gather data, before the Customer’scall is routed to a specializedagent for further assistance.We resolve and respondprofessionallytoallinquiriesordisputesthatcustomershavethroughthetelephone.Fromthatpointonwards,wehandlethe360degreesofourclients’customerstoensurethatwearesufficientlyprovidingCustomerAcquisitionservices,CustomerCareservicesand Customer Retention.

CustomerAcquisition

General&ProductInformationlines

ResponsetoAdvertisement

Inbound/Outboundtele-sales

OrderTaking&processing

Leadgeneration

Appointmentsetting

DataManagement(Building,profiling&

Validation)

Up-selling&Cross-Sellingprograms

MarketingSurveysExecution

B2BSalesPrograms

Customer Care

WelcomeCallsPrograms

CustomerServices

Help-DeskServices

ComplaintsManagement

MaintenanceScheduling

AppointmentSetting

LocationServices

BillingServices

SubscriptionManagement

DataManagement(Building,profiling&

Validation)

CustomerRetention

LoyaltyProgramsExecution

CustomerRetention(Anti-AttritionCalls)

CustomerSatisfactionSurveys

DebtManagement

SubscriptionRenewals

The business that we offer

Contact Center Services

BPO Services ITO

Services

HRO Services

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BPOServices(BusinessProcessoutsourcing):Tocomplementourcontactcenterservices-voiceserviceswedeliverawiderangeofnon-voiceservicesthataredesignedtocaterforback-officeservicesandtransactionalserviceswithinthedatamanagementandtransactionprocessingdomains.

Data Management

Services

DataCollection

ScanningManagement

DataEntry

DataProcessing

DataProfiling

DataValidation

Transaction processing

services

EmailSupportServices

ChatSupportServices

FormsandApplicationsProcessing

ClaimsProcessingServices

TransactionProcessingServices

ITOServices(Informationtechnologyoutsourcing):ITO(ITOutsourcing)isafastgrowingdomainandwecaterforsimpleprovisioningoftechnicalsupportservicestocomplexhierarchyoftechnicalsupportvariouslevelsandinfrastructureoutsourcing.

Infrastructure Outsourcing

Technical Support services

ParkingModels

SeatsRental

InfrastructureRental

Remote/ExtendedInfrastructureServices

OverflowServices

CRMApplicationsOutsourcing

OrderManagementApplicationsOutsourcing

ITHelpDesk/ServicesDesk

TechnicalSupportLines(1st,2nd,3rd…etc)

3rdlinesofsupportintegration

IncidentManagement

K-baseManagement

TicketsManagement

ComplaintsManagement

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HROServices(Humanresourcesoutsourcing):TheHRoutsourcinghasevolvedoverthelastdecadeandwillcontinuetodoso.HR

Outsourcingallowscompaniestooffloadworkthatisn’tpartoftheircorebusiness;

suchasPayroll,C&BManagementTraining,RetrainingandCareerDevelopment.

Itcanalsoberesponsibleforemployeeandlaborrelations,businesspartners,data

collectionandpersonnellegalissues.WeprovideawiderangeofHROutsourcing

Services - starting fromtheStrategicManagementanddirectionsof theHRpool,

TalentAcquisition.Reachingtheon-goingmanagementofmonthlypayrollandother

services.

HR Strategy

TalentAcquisition

Payroll&

Administration

HRStrategySetting

HRStrategytransformation

HRServiceDelivery

Models

OrganizationStructureDesign

ProcessDesign

PAsystemSetting&Implementation

HRAudit

HRScorecards

CareerPathPrograms

Assessmentprograms

Sourcingprograms

CandidatesPre-Screening

RecruitmentManagement

HiringManagement

RetentionManagement

CVInventoryServices

SkillSetsInventoryServices

PeaksManagement

AttendanceManagement

LeaveManagement

PayrollProcessing

C&BManagement

HealthCare/MedicalInsuranceProgramsManagement

SocialInsuranceManagement

GeneralEmployeeRelations

SpecialBonus/IncentivesManagement

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Performance Excellence

Industriesweserve:EtisalInternationalservesawiderangeofclientwithproventrackrecordinindustries.Weprovidetheclientswiththebestandprofessionalsolutionsenhancingtheirbusinessandmaintaininghighqualitystandards.

Telecommunications InformationTechnology(IT) Banking&FinancialServices

Automotive Transportation AirLines

FMCG FastFood Pharmaceutical

HealthCare ConsumerElectronics WhiteGoods

Manufacturing Government Utilities

Education RealEstate Retail&Distribution

Oil&gas Hospitality&Tourism

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Global Presence

WhyKingdomofSaudiArabic(KSA)?

Thedeliverycentersweoperate fromKSA(Jeddah,RiyadhandDammam)aremainlydesignedtoservetheKSA,theGCCregionandanyotherArabNation.MainlyforthenativeArabspeakersthatareemployedwhoareculturallyclosetotheArabcultureandalsofortheproximitytomostoftheArabcountriesintheMiddleEastandGCCregions.BecauseofthehighstandardoflivinginKSAandtheGCCarea;ouroperationsinKSAaredesignatedtoservicetheon-shoreandnear-shoreclientswithinKSAandtheGCCareastosuitrelevantbusinessneedsandculturalproximity.Yet, tohaveamoreeconomical costofoperations;weprovideourservicesfromEgyptandIndiawhoarebothlocatedontheglobalmapofcontactcenterandBPOprovidersgloballywithIndiarankednumber1andEgyptrankedwithinthefirst10providers.

KSATopics

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WhyEgypt?

Egypt is consideredasaworld-classdestination for IT,ContactCenterandBusinessprocessoutsourcing;mainlyforcostsavingreasons.Egyptiansareabundantlytechnical,skilledandareuniquelymultilingual.Egypt’sgeographical location isstrategicand isnaturallyatthecrossroadsofEurope,AsiaandAfrica.

1)AbundantandMulti-lingualtalentsupplyEgyptisthesecondtalentedpoolamongstoff-shoringdestinationsintheEMEAregionandisthelargesttalentpoolamongstallArabicspeakingcountries.Approximately31,000fluentstudents in theWesternEuropean languagesgraduate fromEgyptianuniversitieseveryyear.BesidestheArabicandEnglishlanguages,manygraduateandarefluentinFrench,German,SpanishandItalian.

2)CompetitivecostEgyptisonethemostcompetitivelocationsincostsavingsforservicedeliverycentersintheworld.EgyptisalsomorecosteffectivethantheEasternEuropeanandIndianmodule,aswellasprovidingexceptionalandhighprofessionaltalentedresources.

3)Afriendly/strategiclocationEgyptisanidealplaceforIT,contactcenterandBusinessProcessOutsourcing;becauseofitsstrategiclocation,highqualityoflivingstandardsandfriendlyenvironment.

4)FavorableBusinessEnviromentThepaceofreformshasacceleratedoverthepastyearsmakingEgyptquiteattractiveforforeigninvestments.

-ThecostofBusinessstart-uphasreducedinEgypt.-Incorporationtimeslashedtoanaverageof72hours.-Ourone-stop-shopsituatedatvariouslocationsthroughoutthecountry.-Newcommercialcourtsystem/anti-moneylaunderingandanti-trustlawsimplemented.-Egypt’sannualInflationrateinJanuary2013became6.27%from8.60%inJanuary2012.

5)OngoinginvestmentandsupportWith an on-going successful partnership, investment and support between theEgyptianMinistryofCommunicationsandInformationofTechnology(MCIT)andtheprivatesector,ITIDAreportingtoMCITisalsoresponsiblefordevelopingITinEgypt,whichinreturnattractssignificantforeigninvestmentstoEgypt.

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WhyIndia?

Indiaisthemainattractiondestinationforoutsourcing,forthereasonofitsunbeatablevalueproposition:PQR(Productivity,QualityandRate)factor.Keydriversofglobaloffshoring, alongwith India’s strengths are continuing to add fuel to India’s ITES(InformationTechnologyEnabledServices.) –BPO (BusinessProcessOutsourcing)growthengine.Someofthesedriversinclude:

1)FocusonMarginsandCostPressuresOutsourcingtoIndiahashelpedcompaniesachieve40-50%costsavings.

2)GrowingDemandforPremiumSkilledWorkforceIndiahasalargepoolofeducated,highlyskilled,Englishspeakingmanpower.ThishasplacedIndiafavorablyoverotheroffshorelocations.

3)GlobalQualityAccreditationsIn an increasingly competitive economy, customers demand and expect highestlevelsofquality.IndianvendorsarequalitycentricandhaveadoptedseveralindustrystandardssuchasSEI-CMM,ISO,TQM,6SigmaQualityandCOPC.

4)SecuredEnvironmentforBusinessestoOperateIndiancompaniesaswellasthegovernmenthavebeenproactiveintakingappropriatestepstotacklesecurityconcerns.ManyIndiancompaniesareawareofandareoptingfor internationalsecuritystandardssuchas ISO17799,BS7799,COBITand ITSM.NASSCOM.The Indiangovernmenthas laid the foundation for the required legalframework.TheITAct,2000includeslawsandpoliciesconcerningdatasecurityandcybercrimes.OtherthanITAct,theIndianCopyrightActof1972dealswithcopyrightissuesincomputer programs.

INDIATopics

5)IncreasingFocusonCoreCompetenciesThe need to focus on core proficiency to remain competitive is driving morecompanies tooffshoreoutsourcing.Off shoringhelps free up resources andhelphighermanagementfocusoncorebusinessrequirements,offshoringalsoallowsforaccess to new technologies and talent to help strengthenbusinessofferings.

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Our Journey of Success

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Industry best practices.

Flexible sourcing models

Regional & global coverage.

Localized and overseas disaster recovery

solutions.

Cost effective locations

Global quality standards & norms.

Multilingual capabilities for EMEA, BRICS &

APAC coverage.

Our Journey of success comes from:

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Our Partners of Success

Telecommunication&IT:

BankingandFinancialservices:

CustomerElectronics:

Automotive:

FMCG&FastFood:

Governements:

PharmaceuticalandHealthCare:

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Etisal International - Saudi ArabiaP.O. Box 24011, Jeddah 21446, Jeddah, Saudi Arabia Telephone: +966 (2) 650 7777 Fax: +966 (2) 657 7733

P.O. Box 8146, Riyadh 11482Al Izdihar District, Riyadh, Saudi ArabiaTelephone: + 966 (11) 4940606Fax: + 966 (11) 4561297

Etisal International - EgyptMisr Travel Tower, Abbassia Sq.,Cairo,EgyptTelephone: +202 24887000 Fax: +202 24887001

Maadi:Cairo Contact Centers Park, Maadi

Etisal International India Pvt. Ltd.Office# 255, Second Floor,Spaze Edge Sector 47, Sohna RoadGurgaon, Haryana, IndiaTelephone: + 91-124-4765680/81

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