Our Senior Management Team

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The Leadership Team

Ian Wardle Chief ExecutiveIan joined Thirteen as our Chief Executive in 2016. He is responsible for leading Thirteen, overseeing the implementation of board decisions, progress towards meeting corporate objectives and ensuring the business continues to move in the right direction.

Heather Ashton Executive Director for ResourcesResponsible for functions linked to compliance, money (finance and rental income), people, IT and data and the development of Thirteen from a corporate perspective. Heather also acts as company secretary, leading on the governance function for the organisation.

Chris Smith Executive Director for Service Delivery and Development Responsible for the neighbourhood functions for Thirteen, including housing management, support services, customer experience and regeneration. Chris is also responsible for the development and delivery of the new homes programme for rent and sale, as well as wider business development opportunities for Thirteen.

Russell Thompson Executive Director for Property Services Responsible for Thirteen’s in-house repairs and maintenance function, major refurbishment programmes and investment covering all of the company’s properties as well as neighbourhood services such as cleaning, caretaking and concierge services.

This includes managing property assets, contract management, repairs and maintenance, cleaning, caretaking, concierge, investment, surveying and estimating and compliance with property legislation.

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Resources Directors

Linda Minns Director of GovernanceResponsible for leading on the requirements that will come into force as a result of General Data Protection Regulation in 2018 and safeguarding. Linda also leads the customer involvement team and the customer relations team, supporting the service delivery functions in improving the customer experience.

• Health and safety, risk and assurance

• Regulatory compliance

• Governance/exec support

• Data compliance

• Customer involvement

• Disaster recovery/business continuity planning

• Safeguarding

• Company secretary

• Customer relations (complaints)

Andrew McColl Director of Finance (Treasury and Investment)Responsible for ensuring that sufficient capacity, skill and expertise are in place to fully appraise and support business growth.

• Rent service charges and leaseholder accounting

• Balance sheet (capital and investment) accounting

• Development and major project appraisals including joint ventures

• Tax

• Treasury

John Wright Director of Finance (Planning and Transactions)Responsible for providing dynamic financial information across Thirteen; including the financial planning and budget process.

Responsible for:

• Financial systems and reporting including management accounts

• Customer and sundry debt

• Purchase ledger

• Procurement

• Financial planning, budgets and project support

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Resources Directors

Ann-Marie Lenagh Director of Information, Data and TechnologyResponsible for providing technical solutions from a digital perspective to support both employees and customers as we transform the business digitally.

• ICT (network infrastructure, applications development, ICT projects and operations)

• Data integrity/system architecture

• Data warehouse

• Digital transformation support

Joanne Lawther Director of PeopleResponsible for providing a full range of people related services through a business partner approach.

• Organisational development

• Learning and development offer

• HR business partner and advisory services

• Payroll, reward and pensions

• HR systems, transactional services

• Employee engagement

• Apprentices

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Service Delivery and Development Directors

Chris Joynes Director of Customer Support ServicesResponsible for the development and delivery of internal and commissioned support services to ensure customers can successfully sustain their tenancies and live independently in the community.

• Older people and supported housing services

• Homelessness

• Employability, health and wellbeing, Youth Employment Initiative and Transitional Education Employment Mentoring Support

• Assistive technology and independent living

• Anti-social behaviour

• Volunteering, mentoring, customer involvement

• Financial inclusion

Michelle Wright Director of Customer ExperienceResponsible for delivering the customer offer for Thirteen, ensuring we offer responsive, innovative and high quality services that expand our markets.

• Customer offer

• Customer insight and profiling

• Customer channel shift

• Contact team

• Choice based lettings

• Marketing and sales (including new homes team)

• Market facing team, voluntary Right to Buy, Intermediate Market Product

Kay Glew Director of NeighbourhoodsResponsible for the effective delivery of landlord and neighbourhood services to ensure our customers are highly satisfied and our homes and assets are well managed.

• Running neighbourhood patches as business units with profit and loss accounts

• Delivering against new neighbourhood plans

• Community regeneration

• Lettings

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Service Delivery and Development Directors

Sharon Thomas Director of New Homes DeliveryResponsible for securing, developing and delivering all of our housing development and regeneration projects to budget and on time with high quality outcomes.

• Development

• New homes delivery

• Land acquisition

• Regeneration

• Joint ventures

David Ripley Director of Business DevelopmentResponsible for working collaboratively with other areas of the business to help commercialise existing services and identify new business opportunities. David is also the lead on Thirteen’s digital transformation programme.

• Business development and growth

• Contract bidding (new business ventures, commercial contracts and contracted services)

• Ensuring new business opportunities are viable

• Product and service development and growth

• Incubation and mobilisation of new projects

• Social return

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Property Services Directors

Nik Turner Director of Investment and MaintenanceResponsible for ensuring sustainable performance, both financially and in delivery, as well as identifying and undertaking new growth opportunities.

• Responsive repairs

• Void repairs and process

• Scheduling

• Investment programme delivery

• In-house construction team

• Training operatives

• Gas, electrical, quantity surveying, commercial contract management

Paul Jenkins Director of Asset Management and SustainabilityResponsible for strategic asset management, estate and property sustainability and effective delivery of associated projects.

• Asset and investment

• Property compliance

• Client for all investment

• Sustainability modelling and option appraisals

• Commercial property

• CDM, designers, architecture, building surveying, GIS, strategic asset management, quantity surveying

Scott Lowther Director of Facilities ManagementResponsible for delivering a facilities management service to the housing and commercial portfolio.

• Facilities management of Thirteen buildings

• Grounds maintenance – all Thirteen’s stock

• Estate services (caretakers, cleaners and concierge)

• Fleet management

• Travis Perkins supply chain arrangement

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Heather Ashton Executive

Director for Resources

Chris SmithExecutive

Director for Service Delivery

and Development

Russell ThompsonExecutive

Director for Property Services

Ian Wardle Chief Executive

Linda Minns Director of Governance

Andrew McColl Director of Finance

(Treasury and Investment)

John Wright Director of Finance

(Planning and Transactions)

Ann-Marie Lenagh

Director of Information, Data and Technology

Joanne Lawther Director of People

Chris Joynes Director of Customer

Support Services

Michelle Wright Director of Customer

Experience

Kay Glew Director of

Neighbourhoods

Sharon Thomas Director of New Homes Delivery

David Ripley Director of Business

Development

Nik Turner Director of Investment

and Maintenance

Paul Jenkins Director of Asset Management and

Sustainability

Scott Lowther Director of Facilities

Management

www.thirteengroup.co.uk ThirteenGroup

@Thirteen_Group 0300 111 1000