Our ring-fenced bank

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After the global economic crisis of 2008,

the UK Government put new rules in place

to protect the economy and taxpayers in

case of something similar happening again.

The rules say that UK banks, with deposits

of £25 billion or more, will have to keep

their retail business separate from their

wholesale and investment banking

business. This is sometimes called

ring-fencing.

We’re changing the way HSBC is structured

in the UK – creating a new ring-fenced bank

called HSBC UK for our personal and most

of our commercial customers. This change

is simply a new legal entity, which ensures

we meet the new banking rules, so we can

continue to help you with all your day to day

financial needs.

HSBC UK customers will continue to

benefit from the knowledge, experience

and financial strength that HSBC has gained

through more than 150 years in banking.

HSBC UK – our ring-fenced bank

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Page

HSBC UK – our ring-fenced bank 2

Who will be in the ring-fenced bank, HSBC UK? 3

Who will remain in the non ring-fenced bank, HSBC Bank plc? 3

What does it mean for me? 4

Sort code and account number changes 5

Will there be any other changes? 6

Where can I get more information from? 7

Be fraud aware. Take five. 8

Contents

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} HSBC personal and commercial

customers in the UK, including

UK Business Banking customers

categorised as Non-Bank Financial

Institutions

} Our other UK retail brands M&S Bank

and first direct

} UK Private Bank clients

Marks and Spencer Financial Services plc (MSFS) and HSBC Private Bank (UK) Limited

(PBGB) will be subsidiaries of the new bank.

Who will be in the ring-fenced bank, HSBC UK?

} All our Global Banking & Markets

customers within our wholesale and

investment banking division

} Relevant Financial Institutions, including

UK Corporate Banking customers

categorised as Non-Bank Financial

Institutions

} Customers of non-UK branches of HSBC

Bank plc, including Channel Islands and

Isle of Man customers

Who will remain in the non ring-fenced bank, HSBC Bank plc?

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For the vast majority of our customers there will be very little change. However we will

need to make some changes in preparation for the transfer of customers to HSBC UK.

We’ll do all we can to simplify this process for you but we do understand this will cause

some inconvenience.

These changes should have no impact on how you interact with us today - your

relationship manager (if you have one) will remain with you.

If you have accounts with more than one bank in the UK, this may mean you’ll receive

similar communications from them too.

What does it mean for me?

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Our sort codes are aligned to either the ring-fenced bank or non ring-fenced bank, but a small

number of sort codes are currently shared by both ring-fenced bank and non ring-fenced bank

customers. If you do need to move sort codes, your accounts number(s) may also change.

We’ll write to everyone affected advising them of the changes.

If you currently use debit cards, cheque books or paying-in books, you’ll receive new ones

as a result of this change.

For more information specific to this change please download a copy of our sort code

brochure which can be found on our website.

Bank Identifier Code (BIC) & International Bank Account Number (IBAN) changes

To distinguish HSBC UK from the rest of the bank we need to introduce a new BIC.

This will mean that HSBC UK customers will receive new IBANs, as these contain part of

the new BIC. You need to know your BIC and IBANs if you receive international payments

and sometimes if you’re sending them.

We’ll let you know when this change happens. Until you hear from us, please continue to

use your existing details as shown in the top right-hand corner of your paper statement.

Ring-Fencing Transfer Scheme

All the activities outlined will enable us to separate the ring-fenced bank and non ring-fenced

bank. HSBC UK customers will be transferred under a Court approved ring-fencing transfer

scheme and for the vast majority of these customers, this means very little change. Before

this happens, we’ll explain how this may affect you and how the transfer process will work.

Sort code and account number changes

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Accounts on sort code 40-05-15

This sort code is currently used for currency accounts and other HSBC product offerings.

If you have any accounts on this sort code and will be an HSBC UK customer, you’ll be

contacted separately regarding any future changes.

Debit and Credit Cards

To differentiate between the two banks, the non ring-fenced bank will have a different

Bank Identification Number (BIN). A BIN number is the first six digits of a 16-digit card

number. This means, if you’re remaining in HSBC Bank plc, you may receive new cards

outside of the normal expiry period.

Terms and Conditions

We don’t anticipate any changes to our terms and conditions (other than changing the

legal entity name), and the products, services and the way you bank today (online, mobile,

through a branch or phone) will stay the same.

Will there be any other changes?

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Please visit the ring-fencing section of our website: www.hsbc.co.uk/ringfencedbank

The Financial Conduct Authority (FCA) and Bank of England (BoE) have also published

some information explaining more about ring-fencing here.

FCA: www.fca.org.uk/consumers/ring-fencing

BoE: www.bankofengland.co.uk/Publications

Alternatively for general queries, you can call our dedicated ring-fencing helpdesks

on one of the numbers below, or use the number which is specific to your query.

Personal Customers Sort Codes: 0345 266 1359

(International Number +44 345 266 1359)

Personal Customers BIC and IBAN: 0345 587 3515

(International Number +44 345 587 3515)

Commercial Customers: 0345 266 1027

(International Number +44 147 069 7133)

Where can I get more information from?

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At HSBC protecting our customers from fraud is a key priority for us. We’d like to remind customers to “take five and stop to think”.

1. Never disclose security details, such as your PIN or your full password. No genuine bank or organisation will call you and ask for these details.

2. Don’t assume a text, e-mail request or caller is genuine.

3. Don’t be rushed: a genuine bank or organisation won’t mind waiting to give you time to stop and think or ask questions.

4. Listen to your instincts: if something feels wrong, pause and question it.

5. Stay in control and have the confidence to refuse or ignore unusual requests for information.

As part of our ring-fencing changes, we will NEVER ask you to move your money between accounts. If you have any concerns at all, please contact one of our helpdesks.

For more information on the take five campaign, please visit www.takefive-stopfraud.org.uk

Be fraud aware. Take five.

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hsbc.co.uk

Issued by HSBC Bank plc Customer Information: PO Box 6201, Coventry CV3 9HW PO Box 14, St Helier, Jersey JE4 8NJ PO Box 31, St Peter Port, Guernsey GY1 3AT PO Box 20, Douglas, Isle of Man IM99 1AU

99487-5 MCP47461 04/17 ©HSBC Bank plc 2017. All Rights Reserved. Printed by St Ives Management Services Ltd.

This brochure has been printed on paper made from responsibly-managed forests.

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