our range of specialty products is the easiest way to ... · • security and backup management...

www.ausitgroup.com.au [email protected] 1300 797 731

Our range of specialty products is the easiest way to discover what services you really need or even design an entirely new IT solution.

Do these issues plague your business?

Program Features

• 24x7 Advanced Performance Monitoring ensures all of the critical network devices that comprise your small business network are healthy and functioning reliably and optimally.

• Scheduled Preventative Maintenance ensures that your servers, PCs and other vital network devices function optimally. This improves reliability and security.

• Monthly Network Health Review dedicates time to review reports and issues that are important to the ongoing performance of your network. We translate technology into business terms for you.

• Real Time Optimization keeps your infrastructure optimized through our NOC enterprise-class technology. Critical issues are identified, reported, and resolved in real time.

• Security and Backup Management keeps your environment secure, protected and available through industry best-practices.

• Unlimited Remote Support ensures the utmost in business stability and reliability.

Program Advantages

• Increased Productivity: Continuous insight into your network lets us reduce the business impact of IT failure by shortening the time from network failure to issue resolution.

• Reduced Business Impact from IT Failures: Combining preventative maintenance and remote monitoring means we minimize failures that could impact your business. Your network behaves in a stable and reliable manner.

• Reduced network downtime through proactive maintenance: through regular preventative maintenance activities designed to keep your network operating efficiently, we reduce the number of emergency incidents you encounter.

Total IT support and management for a fixed monthly price - it’s that simple.

No Technology Plan?

Does your organization lack a strategy for how technology can best serve it

into the future?

IT Budget Crunch?

Under pressure to reduce IT costs, increase value or maximize

profitability?

Management Struggles?

Need to find a more efficient way to manage your company’s technology?

95% of small and midsize businesses have an anti-virus installed, but 74% still experienced attacks last year!

After a major loss of business data, only 6% of businesses will survive long term! Source: DATAPRO

Did you know...


A True IT Partnership

Total network peace of mind. Your time is precious. You have more important issues to deal with than your computer network. It is, however, a critical enabler to your business and in need of attention to ensure it’s running predictably, optimally and securely. Our fully managed program is the ideal solution for an organization like yours, an organization that demands the utmost in network reliability and quality service.

Total IT support and management for a fixed monthly price – it’s that simple. We provide all of the benefits of an internal MIS department for a fraction of the price of staffing one yourself. We reduce the business impact of IT failures by minimizing their occurrence, and any unforeseen issues are dealt with as a top priority. All aspects of your network are covered: security, data protection applications and hardware.

When you outsource the management of your important IT resources to us, we look upon this as a partnership. Our comprehensive approach means we are your IT department. By optimizing your network’s performance, it will work at the peak efficiency and reliability levels that your business demands, allowing you to focus on running your business, not your network. Security, networking, data protection and user support - we handle it all for a single, predictable price.

Increase Productivity and Reduce Operating Costs at the Same Time!

If every employee used only 5 minutes a day deleting unwanted e-mails, how much time would your organization waste in a month? Think about the total cost associated to that wasted time. Take your time back and save your company money!

Fully Managed Solution for Less Than Any Competitive Offering

We understand the overhead and threat spam creates for your business and users. Let someone who knows what they are doing setup and manage your email perimeter for you. You will not find a more cost effective per mailbox solution.

Protect Your Company’s Critical Assets and Information

Stop email threats before they ever get to your network.

A Flexible Solution

We can set up your various email filters, or if you prefer, you can have control over what gets through and what is spam. We offer the appropriate security for any size of company and network. And setting it up takes minutes.

Comprehensive Reporting

Regular reports identify the volume and types of email being filtered, giving you the benefit of seeing where email is coming from and how many threats you have avoided. It is satisfying to know that you are safe!

Benefits of a Managed Anti-virus solution

Fully Managed

Steve Cadden, Booran Motors

This program perfectly suits my business needs and ensures we have optimum uptime to avoid interruptions to our business.

• Email Spam• Malware• Email worms• Network viruses

• Spyware• Data theft• Phishing attacks

Threats Facing SMB’s Today


Managed Services Included Services

Managed Server • 24x7 Advanced Performance Monitoring• Server Configuration Management• Key Application Maintenance

• Microsoft and 3rd Party Patch Management• Real Time Server Optimization• Scheduled Preventative Maintenance

Managed Workstation

• 24x7 Advanced Performance Monitoring• Workstation Configuration Management• Microsoft and 3rd Party Patch Management

• Real Time Workstation Optimization• Scheduled Preventative Maintenance

Managed Network • Firewall Management and Maintenance • Router and Switch Performance Monitoring

Managed Security • Anti-Virus Monitoring and Management• Anti-Spam Monitoring and Management

• Regular Vulnerability Scan and Report

Managed Print Services • End to End printer support and maintenance • Auto toner replacement and ordering

Device Lifecycle Management

Spam, once onto the desktop, leaves your entire business at the mercy of the

employee doing the right thing.

ASSESS

ON-BOARD

MANAGE

OPTIMIZE

PROTECT

Keeping your business protected requires more than just off the shelf software. Our Managed Anti-virus solution delivers enterprise class protection, and is

maintained 24/7 by our Network Operations Center, keeping your business secure while saving you money.

Stand Alone Anti-virus ‘Vs’ Managed Anti-virus

Stand Alone:

What are the disadvantages of Stand Alone?

• Stand-alone Anti-virus Software:

• Provides a point solution to specific issues

• Requires manual monitoring and maintenance to remain current and effective

• Relies on end-user decisions for operation

• Does not provide consistent version control across desktops

• Does not provide centralized management

Managed Anti-virus:

• Provides proactive and comprehensive security, monitoring and management

• Centralizes the deployment and updating of software to ensure coverage and consistency

• Automates management processes to avoid errors and reduce costs

• Leverages expert IT skills

• Proactive Alerts & Monitoring to our Helpdesk

• Hourly/Daily/Weekly/Monthly antivirus scans

• Mobile Antivirus capabilities

• Windows, Mac & Linux Antivirus


Leverage Our IT Expertise and Experience!

You and your employees have more important things to focus on, and the ongoing safety and security of your PCs shouldn’t have to be one of them. Leverage Webroot AV for maximum protection and insight.

Protect Your Company’s Critical Assets and Information

Combining our award-winning AV software with our patch management solution will ensure an additional layer of protection for your workstation environment. We will ensure that all of your Microsoft applications and platforms, as well as your 3rd Party applications remain up to date with the latest patches.

Keep Employees Protected and Safeguard Their Important Data Files

We all make mistakes and accidentally deleted an important file or email, or misplaced or had a laptop stolen. With our Managed Backup solution we can recover your missing information, or restore your data to a new laptop and get you pack up and running in no time!

Reduce Operating Costs

One security incident or an unpatched desktop can stop your employees from being 100% productive, which will affect your bottom line. A virus can hit many machines and take weeks to eradicate. By removing this risk, it will save you money!

Benefits of Our Workstation & Server Solution

Enterprise Class Solution

Encompassing more than just anti-

virus, our solution supports full

endpoint security.

Proactive Approach

Comprised of advanced technologies

that can detect and deploy the latest

security patches and let us know

which PCs have missing patches.

Comprehensive Data Protection

An affordable solution to protect

and restore your PC with all of your

important documents and files in the

event of a device failure or disaster

Transparency via Detailed Reporting

A wide range of reports are provided

monthly to ensure you have visibility

into the management of your

environment monthly.

Fully Monitored System

We monitor your entire PC

environment to ensure it remains

healthy and protected and will act

immediately if there is an issue.

Key Features

• Email Worms• Network Viruses • Spyware Data• Theft Phishing• Attacks Email• Spam and• Malware Security Threats

Threats Facing SMB’s Today


Monthly Inclusions

Complete Desktop & Server Maintenance

Australian IT Group provides your organization with complete desktop and server maintenance that acts as the first line of defense against viruses and security threats to ensure your business is operational all the time. We will also ensure that your critical files and folders on your servers are continually being backed up and protected in the event of a user error, PC/Server failure or natural disaster. Our #1 goal is to keep your PCs safe and your employees productive.

Remote Support & Monitoring

LabTech is our remote monitoring and management platform developed for IT Providers which is used to automate our IT services. LabTech’s functionality takes care of any repetitive IT maintenance tasks and processes. Our agent is deployed across every single pc, laptop and server and is completely managed and maintained by Australian IT Group. This also gives us the capability of remotely maintaining any day to day issues efficiently.

Managed Antivirus

Webroot Antivirus is our preferred antivirus management software which is used to automate and manage antivirus for every single agent centrally. Protect your workforce and company data with uncompromising internet security for desktops, laptops, virtual machines, tablets, smartphones, and web browsing. Webroot antivirus is built in to our LabTech control centre which makes controlling antivirus a lot more efficient.

Monthly Reporting

Australian IT Group provide you with monthly reporting on how your business is performing. We monitor PC hardware, antivirus, network devices, mail traffic flow, internet usage and report to your with an executive report on a monthly basis.

• Maintenance of workstations and servers

• Most work such as PC updates and software installs can be done remotely

• Installation & configuration of additional hardware and software as needed included*

• Maintenance to all printers & scanners. (excludes any parts or third party servicing which is required)

• Telephone support at any time

throughout the business operating hours. Help being provided within 2 hours remotely.

• PC repairs including software issues, network issues to PC, internet issues, email issues and any other PC related issues

• Printer Service & Support

• Managed Antivirus on every pc at all sites

• Constant 24/7 monitoring to all agents

• Alerts & Notifications of all viruses, hardware issues and outages

• Antivirus updates and maintenance

• Troubleshooting, maintenance and configuration of any network related issues

• Urgent on-site support for any site downs

What we include

*Conditions Apply


1. Assessment

A detailed data analysis of your current document output. Provides a report highlighting areas for waste reduction, workflow improvements and reduced impact on the environment.

4. Management

Hassle-free maintenance and support takes care of everything you need. Includes automatic replenishment of consumables.

Dealer Managed Print Solutions

Steps

No matter what size your company is, you will gain from our Kyocera MPS Program.

Dealer I.T. have partnered with Kyocera to provide you with a premium service like no other. We can manage your whole print process from, purchase, configure and install, integrate with your DMS and the ongoing management of your printing solution. We make the whole process seamless with five design phases.

2. Design

A comprehensive solution for your print environment designed to meet your specific business requirements. Includes the option of KYOfinance.

3. Implementation

Professional project management and highly qualified technicians ensure minimum disruption- from installation to training.

5. Optimisation

Continual Improvement- optimised through ongoing assessment, reports and consultation.

A single cost per page

Remove the hassle of having to purchase countless toners for different machines and multiple departments across your organisation. With KYOCERA’s single cost per page, you never need to worry about purchasing toner again. Your single cost per page covers all consumables as well as service and maintenance.

One invoice

Simplify accounting with a single invoice per month based on your monthly print and copy volumes. Receive live reports on print/copy volumes by device and department.

Consistency of devices

The need to download and install multiple drivers is a thing of the past. KYOCERA’s Printers and Multifunction Devices have a uniform device driver that can be used across the

entire fleet, saving your IT department time and resources. This also simplifies user training; your staff need only learn one way to complete their tasks on all devices.

Reduced time managing suppliers

Automated consumable replenishment and metre reading allows your Administration and IT staff to focus on projects that directly contribute to a better bottom line result. Priority Service Level Agreements (SLA’s) are also defined as part on the all-inclusive agreement.

Single point of contact

As the single point of contact for all your print solution needs, we can offer a true consultative approach and work together as business partners towards 100% optimisation of your investment.


Dealer Hosted Voice brings you the latest unified solutions technologies in the Australian marketplace.

Our Hosted Voice platform is a complete unified communications solution designed to allow your business to do more, be more efficient and achieve results quicker than ever before.

Dealer Hosted Voice. Your complete unified communication solution

www.dealerhv.com.au [email protected] 1300 797 731

our range of specialty products is the easiest way to ... · • security and backup management...

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