Job title: Team Leader (Children in Social Care – Bradford)Package: £20,280 per annum Holidays: 28 days annual leave (including bank holidays) Hours: 37.5 hours per week (excluding lunch breaks)Location: Bradford (Travel required) Direct reports: Key Workers and Support Workers

Our mission

To safeguard service users from anything and anyone who can harm their welfare. To support and empower service users to learn and develop the skills they need to

become independent. To celebrate service users progress by recognising and rewarding their

achievements. Our vision 

For our service users to be able to live independently and achieve their full potential in life, giving them a brighter future

For Local Authorities to want us to work with more of their service users because they see the success service users are achieving with our support

Job Purpose

To build good relationships with professionals through excellent problem solving, communication and information sharing.

To monitor and support staff to ensure the support delivered by the team is professional, timely, effective and always safeguards service users.

To ensure service users and all those working with them are safeguarded by ensuring that all staff receive, read and adhere to accurate risk assessments and have the relevant tools and resources they need to be able to perform their roles.

To embed policies and procedures into SHA’s culture so that staff know and apply the correct protocols during their work with service users.

To ensure that service users achieve the best outcomes possible in line with their Pathway Plans and that they complete SHA’s Life Skills Programme to enable them to develop independent living skills successfully in time for them leaving care.

To supervise a team of Support and Key workers to ensure they deliver an effective supported living service to service users.

To operate within SHA's scope of services and ensure staff team do the same. To identify, communicate and act upon concerns and incidents immediately and

takes responsibility for following these through. To represent SHA at various meetings and events.

Roles and responsibilities

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Case Management

Ensure property is prepared appropriately (e.g. paperwork, laptop, phone, bedding etc) and ready for the arrival of new placements.

Meet new young people and their social workers on arrival to the property to ensure smooth arrival to placement.

Ensure newly placed service users are inducted on admission, explaining house rules and welcome pack etc.

Attend 72-hour review meeting and all other relevant meetings for the service user. Work with Rota team to consider which staff team would work best with the service

user. Produce professional reports and correspondence on outcomes and safeguarding in

a timely manner and to a high standard. Ensure all paperwork is kept updated so the information on it as relevant and

accurate, especially on risk assessments and ensure staff have read the required documents and signed appropriately.

Monitor and follow through with staff to ensure they complete specific actions needed for each young person.

Apply the correct protocol, immediately, upon any suspicion, evidence or allegation of any concern in relation to child protection, in accordance with SHA’s policies and procedures.

Promote service user’s independence by regularly reviewing their support levels in line with their changing needs and abilities and liaise with senior managers to make recommendations on how this should be adjusted.

Ensure house meetings take place on a regular basis and the approach to the service user’s support is regularly reviewed and communicated to the team. Involve the service user in these meetings where appropriate.

Ensure the service user’s voice is captured and that services are developed to reflect their feedback and evidenced in improvements made.

Ensure all staff (including yourself) promote, acknowledge and respect the privacy, dignity, diversity, rights and responsibilities of service users to enable them to meet their goals and aspirations and to build and maintain their self-worth and individuality.

Ensure general upkeep of properties is to a high standard by ensuring maintenance issues are followed up in a timely manner and that all health and safety issues are followed up appropriately.

Oversee the day to day management of petty cash system and finances associated with the service user.

Respect and enforce professional boundaries and communicate professionally with service users, colleagues, professionals and agencies.

Staff Management

To work with HR in interviewing candidates. Ensure all new staff (and new agency staff) are properly inducted into the role and

are trained on SHA’s policies and procedures. Carry out probation reviews for SHA staff at the required intervals.

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Monitor staff performance through regular supervisions and observations / spot checks, ensuring these are properly documented and placed in the staff member’s files.

Where training / coaching is required, arrange for this to take place or deliver this directly to staff. Ensure staff meet the mandatory training requirements.

Where issues arise with performance or conduct, ensure these are addressed appropriately in partnership with HR where formal consequences are required.

Provide assistance to staff to ensure service users and staff are safe and provide a fast response (either in person or over the phone) where needed.

Cover any gaps on shift or provide a second person on duty, until relief staff can be secured.

Ensure staff room privacy is protected and that staff do not allow service users into the staff room for any reason.

Comply with all GDPR requirements and ensure staff have annual training accordingly.

Stakeholder Management

Ensure that all professionals are kept well informed of the service user’s progress and any concerns are acted upon appropriately and in a timely manner.

Attend and hold relevant meetings with professionals, ensuring SHA are always represented in the most professional manner.

Act as an escalation point for complaints and ensure you resolve and follow these through in a timely manner.

This is not a complete statement of all duties and responsibilities of this post. The post holder may be required to carry out any other duties as directed by a supervising officer, the responsibility level of any other duties should not exceed those outlined above.

All staff are expected to maintain high standards of customer care in the context of the Safe Haven Accommodation Core Values, to uphold the Equal Opportunities Policy and Health and Safety standards, and to participate in training activities necessary to their post.

Person specification –Team Leader

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A I AS D

1 NVQ Level 3 in Health & Social Care (or equivalent)

2 Strong working knowledge and understanding of safeguarding processes, support planning, health and safety and risk assessments

3 NVQ Level 5 or equivalent in Leadership and Management

4 Proven record of managing or supervising a team of staff

5 Strong behaviour management and problem-solving skills

6 Able to motivate staff and support them to meet their goals and objectives

7 Able to recognise good performance and identify and manage potential issues at an early stage

8 Excellent time management and organisation skills, ensuring priorities and deadlines are met

9 Excellent computer literacy skills - able to confidently use Microsoft word, excel, PowerPoint, outlook etc)

10 Highly self-organised, reliable and punctual

11 Available to cover shifts where shift cancellations occur until a replacement arrives.

15 Results focused, confident and able to make good decisions when under pressure

16 Self-starter, quick learner and able to work on own initiative, making carefully thought through decisions

16 Adaptable and able to work flexibly to fulfil obligations

17 Excellent written and verbal communication skills and excellent relationship building skills

18 Passionate about making a genuine difference in lives of service users and staying positive and seeing the best in service users

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19 Full UK driving licence with access to a car and business insurance

Key: The criteria for this post will be assessed as noted above.

A Application Form

I Formal Interview

AS Assessment Methods

D Documents

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