Our Mission

It is the mission of Celo Business Solutions to provide clients with an exceptional outsourcing service and be the best value alternative for the industry.

Hence, we consistently enhance our company’s resources, to be in the best position to fully respond to new outsourcing challenges, strategies and trends.

We provide similar and

complete quality of service

offered by large

multinational BPO

companies to support

business:

✓ Increase business

productivity

✓ Enhance operational

efficiency

✓ Drive future scalability

✓ Top of the line customer

service and back office

personnel

✓ Cost saving propositions

Services We Offer

Inbound ▪ Customer Service ▪ Order Taking ▪ Help Desk Tech Support ▪ Reservations ▪ Pre/Post Sales

Outbound ▪ Lead Generation ▪ Inside Sales ▪ Market Research ▪ Telephone Surveys

Trainings ▪ English and Soft Skills Training ▪ Software Design and Development

Specialized ▪ Email Marketing ▪ Social Media Integration & Management ▪ Affiliate Marketing and Web Development ▪ Search Engine Optimization

Celo HAS the expertise to LAUNch ANd MANAGE your customer ACQUISITIon

AND SALES CAMPAIGns THAT ENABLe you to reACH AND exceed your projected

GOALs.

• Celo executes a continuous improvement approach focused on setting expectations, monitoring, evaluation and coaching. Central to this process will be the role of team leaders, who will supervise a group of agents, assigned to specific program or campaign.

• Celo offers real-time, daily and

compiled tracking of all key metrics including service levels, staffing, traffic, quality, productivity, satisfaction, financial performance, system reliability and all other required key performance indicators (KPIs).

• We make sure that your top requirements for

Service Level and Quality are followed and adhered to, and also monitored to

your preference.

• Our IT infrastructure is the bedrock of our operation, enabling us to optimize our service and enhanced data integrity and security.

• The main systems in operation in our

contact centre's include PABX and Vicidial. Such infrastructure enables us to share knowledge through the workflows, to have a consistent customer centric method of working, and to acquire and manage more precise information.

IP Telephony Solution Features

• Append Message • Authentication • Automated Attendant • Blacklists • Blind Transfer • Call Detail Records • Call Forward on Busy • Call Forward on No

Answer • Call Forward Variable • Call Monitoring • Call Parking • Call Queuing • Call Recording • Call Retrieval • Call Routing (DID & ANI) • Call Snooping • Call Transfer • Call Waiting

• Caller ID • Caller ID Blocking • Caller ID on Call Waiting • Macros • Music On Hold • Music On Transfer: - Flexible Mp3-based

System - Random or Linear Play - Volume Control • Predictive Dialer • Privacy • Route by Caller ID

• This document is intended to introduce in general terms, the different solutions which Celo Business Solutions Incorporated offers to its potential clients.

For ANy Inquiries PLEASE conTACT:

Mark M. Jimenez Director

Mobile: +63-949-994-2356 Email: mark.jimenez@celobusiness.com