our mission back in 2008, we made it a goal to revolutionize the online shopping community by...
TRANSCRIPT
UWear Revolutionize and Customize Your
Clothes
Introduction
Our mission
Back in 2008, we made it a goal to revolutionize the online shopping community by providing the best customer service, and variety of clothing options that fit and suit our customer’s style, all at an affordable price.
Here at UWear.com, our mission is to revolutionize.
The Service
Our headquarters are currently bases in Chicago, and although we are solely based online, we have two operating stores. One in New York City and the other in Los Angeles.
We offer customers the chance to find clothes that fit and suit their taste, by assigning them a personal stylist. Their personal stylist is there to help them find clothes that fit them and show off their style. All in all their personal stylist is there to help them look good.
Consumer Needs and Key Issues
Clothing industry provides standard, customary clothing sizes but there is a deficiency in specialization, which poses a major problem in consumer behavior
Target group is business professionals, however a limitation is an older age group
Excessively high costs for TV campaigns Most customers prefer to leave with their purchases,
therefore the time required to produce personalized clothing is at a disadvantage
The majority of the consumer population does not make a high income and will tend to look at stores like Sears or Kohl's
Market ResearchSecondary Data
74% of the population use the internet.
83% of the online purchases come from North America.
As of today, 195 million consumers are from the US.
The top products bought online are clothing, furniture, electronics, engagement rings, and music.
Out of those products, clothing is rank number one, bringing in $12 billion in sales.
From this, we can conclude that e-commerce sales will continue to increase and that by the end of this year, it will bring $250 billion in sales.
62% of US consumers with internet access shop online at least once a month.
54% of consumers are 18-30.
The top reasons for online shopping are discounts, deals, promotions, quality products and value.
40.9% of online shoppers are male, and 59.1% are female.
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Market ResearchSurveys – Online Shopping
Pricin
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Custo
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Cloth
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ualit
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What Do You Value Most When Buying
Clothes Online?
9%
15%
37%
31%
7%
1%
% of Clothing Purchases Done Online
0%<10%11-30%31-50%51-70%>70%
Market ResearchSurveys - Demographics
22.20%
51.80%
25.90%
Age Range
Age RangeUnder 2020-2930-3940-49Over 50Prefer Not to Answer
14.80%
25.90%
22.20%
18.50%
13.50%
4.90%
Income Range
Under 10k10k-30k30k-50k50k-70k70k-90kOver 90k
Consumer and Buyer Behavior
Free shipping is the reason most consumers shop online.
Great fitted, customized clothes, and affordability are the three biggest factors to young professionals when shopping.
Fit and style are the two biggest factors for young professionals willing to order customized clothing.
Young professionals in their late twenties to early thirties that are single are more willing to order customize clothing
online.Young professionals that live in coastal cities are more willing to order online.
When there is a “get the look sale” young professionals are more willing to order.
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CompetitionPros Cons
Tailor Expert measuringPhysical customer service
ExpensiveTransportation needed
Department Stores Variety of optionsWell-knownGood qualityDressing Rooms
CrowdsStrict Exchange and return policyTime Consuming
Other custom clothing sites
No transportation No crowds
No dressing roomsShipping expenses
Virtual Fitting Rooms
Ability to preview before purchasing
Not as accurateLimited access
Strengths• Competitive Pricing• Incentives• Own/Personal Brand• Provide the option to take
measurements – store in a database
Weaknesses• Tough Competition from
established department stores and clothing companies
• Time to manufacture a custom sized clothing
Opportunities• Most companies do not offer
specialized professional wear
• Sizing differs from company to company that may not fit correctly for some
Threats• Established companies have better
delivery infrastructure• Other companies (i.e. Fits.Me)
offers a virtual fitting room that provides sizing
SWOT Analysis
Strengths:• Affordably, yet competitively
priced• Consumers have the freedom to
choose preferred fabric and fit• Delivery service provides
convenience• User-friendly website interface
Weaknesses:• Services mainly available online• Production costs are high due to
customization
Opportunities:• Many popular clothing
companies do not offer the customization of their clothing
• Cheaper prices compared to high fashion companies (such as Tom Ford and Armani)
Threats:• Well-known companies such as
Express and Zara offer professional clothing via in-store or through shipping
• Forever 21 offers popular styles for a lower price with easy access
Young professionals that live in coastal cities…
Have an income of $30K-60KWho shop onlineDo not have the time to shop in-storesHave a hard time finding clothes that fitHave a need and want of customize clothes that fit and suit their
style
Segmentation and Targeting
Positioning
Stylish • Has the latest trends in clothing, fabrics, and prints
• A variety of options in clothes
Affordable • Not as expensive as a tailor or department store
• Promotions consist of free shipping on orders over $100
Personable • Personalize stylists that help you find clothes that fit and look good
• 24 /7 online help available
Market and Environment Perceptual Map
Professional
Casual
ExpensiveAffordable
UWear
Price: Free Shipping on orders over $100Shipping cost $3$75 starting price for customize clothes$350 for a customize suit
Promotion: Flyers Internet AdsFacebookPinterestQR CodesYouTube promotional video
Price and Promotion
Product: Online Stylist to help you find your fitCustomize business professional clothingAccessories
Place: Online storeTwo Operating Stores in New York City and Los AngelesGuaranteed two week delivery on any order below
$200Availability in all countriesDistributed from San Francisco, California and NYC,
New York. UPS delivery for domestic and Fed Ex for international
deliveries
Product and Place
Product Development◦ Introduce new clothes for customers to pick from
once every few weeks◦ Use email and social media to inform customers
of the new items.
Product Differentiation ◦ Competitive advantage in being able to customize
your own clothes according to your measurements
Strategy Competition
Youtube Pinterest-Circulating trial clothes Blogs Google Ads Facebook
page-Coupons/Giveaways/Contests/Raffles Instagram-Contests/Giveaways QR Codes that link to the site Hashtags
Digital and Internet Media
Brand Recognition
Partnerships &FeedbackCoupons,
Giveaways, Promotions
Google Ads, Pinterest, Blogs, YouTube
Promotional Campaign: When
Q4Q3Q2Q1
Allocation of Budget
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Preliminary stage: $2500
Quarter 1◦ $3500
Quarter 2◦ 3000
Quarter 3 0
Quarter 4 0
Stages of costs
Costs
Preliminary Stage 1st Qtr2nd Qtr 3rd Qtr4th Qtr
Hashtags and QR Codes
#UWear #OOTD
#UWearWednesday
QR Codes that link to the Website
Contest and Giveaways
For every 10 friends you refer, get 15% off your next purchase.
Automatically enter our Win it Wednesdays, every 2nd Wednesday of the month, by using the hashtag
#UWearWednesday every Wednesday, and you can win 20% off your next purchase
Pinterest and Facebook Page
Promotional Campaign: Ad
Tired of your clothes not fitting?
Before AfterCustom clothes to fit you
Promotional Campaign Script:
*Man walking down street in suit that does not fit* Woman to man: Wow, nice suit you have there. Man (*smiling broadly*): Hey thanks! I’ve had it since I was 15, it’s a
great suit. Woman: 15? Wow I couldn’t tell (* rolls eyes*) Man: Seriously! Man (*smiling broadly*, steps off the sidewalk distracted and into a
puddle): Oh no! My suit is ruined! Man (*looking down at pants*): Oh wait! (Camera focuses on his “high
waters” which have prevented his pants from getting wet): Yes! This suit is the best! (*Man smiling broadly again* continues to walk down street among incredulous looks from women and men down the street)
Promotional Campaign
Success Metrics
Ad traffic (1000 people a month)
Every month 300 deliveries
Increase of sales 2% every month for the first year
1. “Understanding Online Shopping Behavior.” Visual Ly. Accessed April 10, 2014. http://visual.ly/understanding-online-shopping-behavior.2. “Online Shopping Statistics.” Visual Ly. Accessed April 10, 2014.
http://visual.ly/online-shopping-statistics.3. “How Many People Shop Online?” CPC Strategy. Accessed April 10, 2014. http://www.cpcstrategy.com/blog/2013/08/ecommerce-infographic/.4. “Online Shopping Trends 2013: Most Popular Categories, Top Purchase Drivers.” Marketing
Profs. Accessed April 10, 2014.http://www.marketingprofs.com/charts/2013/12195/onlineshopping-trends-most-popular-categories-top-purchase-drivers.5. Frier, Sarah. “Menswear Lead Ecommerce.” SF Gate. October 26, 2012.
Accessed April 10, 2014. http://www.sfgate.com/business/article/Menswear-leads-fashion-e-commerce-3985526.php.6. Diamantini, Elise. “Tailor Made: Online Custom Clothing.” Mrket Place. June 26, 2013. Accessed April 10, 2014. http://www.mrketplace.com/53181/tailor-made-online-custom-clothing/.7. Kaplan, Marcia. “Understanding Affluent Male Online Shopping Behavior.” Practical Ecommerce. September 13, 2012. Accessed April 10, 2014. http://www.practicalecommerce.com/articles/3732-Understanding-Affluent-Male-Online-Shopping-Behavior.
8. “C Net.” Accessed April 2, 2014. http://www.cnet.com/topics/camcorders/. 9. Facebook. “.” Accessed April 2, 2014. https://www.facebook.com/help/318171828273417/. 10. Google. “.” Accessed April 2, 2014. https://www.google.com/adwords/how-it-works/costs.html. 11. Executionists. “How Much Does a Small Business Website Cost?” October 28, 2012.
Accessed April 2, 2014. http://www.executionists.com/blog/blog/how-much-does-a-small-business-website-cost/. 12. Alleger, Jason. “How Much Do Ads On Youtube Cost?” PPBH. August 7, 2012.
Accessed April 2, 2014. http://www.ppbh.com/how-much-do-ads-on-youtube-cost/.
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