our it solution for psp roarrr! ! lion consulting, inc

Our IT Solution for PSP

ROARRR!!

LION CONSULTING, INC.

Overview

• Who We Are

• Pennsylvania State Police

• Strategic Analysis

• Enterprise Model

• Proposed Enterprise Architecture

• Concluding Remarks

LION CONSULTING, INC. PSP

WE ARE…!!!

• Ryan P. M. Allen – Project Leader

• Ryan Carr– Process Analyst, Software and Database Architect

• Yu-Chien Chiu– Process Analyst, Security Architect

• Justin Lehman– Assistant Project Leader, Process Capturer

• Brian Lorenc– Process Analyst, Computer Platforms and Network Architect


Pennsylvania state police

• Established May 2, 1905

• Sprung from the turmoil and violence that arose from the Industrial Revolution

• 228 Troopers 6,000 Troopers

• Military type ranking – Commissioner

• Statewide enforcement, assistance in times of emergency, governor’s protection


Strategic Analysis


Vision, Mission, and goals of PSP

• Formed on May 2,1905 by Governor Pennypacker.

• Responsible for the lives of all those within Pennsylvania.

• The PSP are guided by a Vision and Mission Statement.

• All Troopers are bound by a “Call to Honor” oath.

• Day to day operations require a tremendous amount of data and information technology.

• Throughout our presentation we will cover many aspects how the Pennsylvania State Police can improve their utilization of information technology.


Environment Assessment

• Opportunities and Threats– Great Opportunity to better coordinate

processes and communication– Utilize knowledge from similar organizations

with previous experience in police systems– Will be a challenge to integrate portable

devices– Major threat of security issues


Current Systems Assessment

• Strengths:– Security

• Weakness:– Manual systems waste a significant amount of time to transfer and

process the information– There is no efficient way to share information electronically

– The current trooper dispatching process is performed from too many locations throughout the state, resulting in the inefficient use

of people and equipment – Today’s current system support can’t satisfy the future use


Technology Trend

• Use of Personal Data Assistants (PDA’s)– Connected to the network – Installed in every patrol car

• Microsoft Word for writing reports– Saves troopers’ time

• Global Positioning Service (GPS)– Helps locate incidents; give troopers

an idea of where they need to go


Technology Trend

• Bar Code Scanners– Help PSP check evidence in and out,

move evidence to different locations, and maintain physical inventory

– Use of BackTrack• Allows PSP to customize the scanner

software so that it meets their specific tracking requirements

• Offers integration with current databases or creation of new databases to store information


http://www.rightertrack.com/it3800.pdf

PSP Readiness

• Ready for change• Already a leader in implementing

the latest technology, so should be less resistant to change.

• Large size will necessitate the standardization of technology and databases across their statewide organization.


Strategic IT Initiatives

• “How to Develop an Information Strategy Plan” – Construct IT – Stage 1: Initiate Information Strategy Planning Project

– Stage 2: Identify your Business Proposition

– Stage 3: Examine Capabilities and Technologies

– Stage 4: Develop System & Technology Roadmap

– Stage 5: Prioritize Solutions


Enterprise Modeling


1

Determine ifcall is internal/

external

CallIdentified Call

2

AccessCLEAN toobtain Info

Call Info

3

CompleteCAD Forms

Call Taker

4

Prepare CallReportCall Info

5

Determine ifCall RequiresDispatching

6

Close Event

No Dispatch Req.

7

Disconnect fromCaller

8

Pass Call/Info toDispatcher

9

Elec. Pass Info toDispatcher

Call Information

Call is incident related

Incident is not in progressDispatching is required

Incident is in progressDispatching is required

Call

Call Info

Call Info

Call Info

Call Info

Call Info

10

Assess if Dispatchis Req.

11

Enter additionalCAD info

12

Close Event

Dispatcher

Call Info Incident Info

No DispatchReq.

13

Dispatchappropriateresources

14

Retrieve IncidentInfo.

Incid

en

t Info

rma

tion

Trooper

15

Perform SceneActivities

Incid

en

t Info

Scene Info.

16

Update IncidentDatabase

17

Perform additionalactivities

Info

18

Clear the Call

Info

Incid

en

t Info

All Info. GatheredAll activities completed

Incid

en

t Info

Additional info req.Call Info

Dispatch Req.

Info

19

Verify Information

All information entered

Trooper

Report

20

Forward toSupervisor

21

ReviewsInformation

Supervisor

Report

23

Assign Trooper

All Info Verfied

24

Conduct Supp.Investigation

Review findings

Assignment

Incident Info Approved.Supp Investigation

Req.

25

Print Reports

Investigation findings

26

Close Case

All Info. obtained.Final report completed

Final Reports

22

Notify TrooperReport Problem Info

Assignment

Incident Info notapproved

Supp Investigation Req

Process Analysis: Call Taker

• 1st step in Event Management Process

• Accessing CLEAN, preparing call reports, determine appropriate dispatch

• Time needed to verify calls, process CAD forms, and determine dispatch

• Main problem: Manual Work – slows down process


Process Analysis: Dispatcher

• some tasks are not clearly separated into the right position

• the current process is task redundancy

• human resources are not efficiently used due to too many manual processes


Process Analysis: Trooper

• Officer Process Analysis– Officer is dispatched, retrieves information and proceeds to the scene.– Then Collects evidence, arrests suspects, conducts interviews or issues

citations. – After completed the information is put into the system for the specific

incident. – The trooper then either performs additional activities such as hospital

visits, or criminal history checks and when all these are completed the call is cleared, the information is verified and then sent to the supervisor.

– There exists some inappropriate process flow in current dispatch process. For example, from a dispatcher receives a call which is dispatching required to update incident database, it takes several steps. It means that a trooper may gain information, which does not fit real situation. It may cause problems.


Suggestions for Improvement or Redesign

• PSP’s current Event Management Process is inefficient, error prone, and redundant.– Too many manual processes

• Make inefficient use of the human resources

• Prone to errors when transferring information

• Delay in reaction times

– Redundant processes• Delay in reaction times



• Reduction of Manual Processes– Troopers can use the PDA’s to write their reports,

rather than first writing them by hand and trying to interpret what they wrote

– Use of portable Bar Code Scanner will reduce the number of manual processes normally necessary for dealing with evidence

– Integrated network makes it significantly easier to access a larger amount of crime information in a shorter amount of time



• Consolidation– Reduce number of steps required to complete a

single task– Example: Since trooper will be typing up their

report at the scene, there is no reason for them to have to review their report again later. The report can immediately be sent to the supervisor for review.


Proposed Enterprise Architecture


Software Architecture

• Middleware– Connect existing wired and wireless networks.

• Windows XP Professional Operating System– Office XP

• PSP software for dispatching, connection to CLEAN


Database Architecture

• Had troubles with transferring data between different databases.

• Consolidate all current databases into one database warehouse.– Will help data flow more smoothly between

current systems.


Computer Platforms Architecture

• Necessary to acquire enough computing devices with adequate specifications for computing power– Desktops: 2.0GHz processor, 512 MB of RAM, 30GB

hard drive – Laptops: 1.5GHz processor, 256 MB of RAM, 20GB

hard drive– Servers: processors 1.0Ghz or higher, at least 1.5 GB of

RAM and 2.0 GB of storage – PDA devices

• Recommend getting bids for Computing devices


Network Architecture

• LAN/WAN network with wireless capabilities– LANs: Dispatcher stations to connect computers at that

location

– WAN: Connect individual LAN locations into one single network

– Wireless capabilities for PDAs and portable laptops connected through gateway

Routers and Firewalls to maintain transfer of data and HUBs to connect servers for email, database and printers


Security Architecture

• High-level security services:

– Safeguard PSP information assets from unwarranted use.

– Provide efficient local and remote access to approved information.

– Protect PSP from possible legal liabilities due inappropriate use of I/S resources.



• Security aspects of each area – Services/Applications:

Account authorization Account terminationAccounts Lockout and Password Settings Intrusion Detection Data handling requirements Application misuse protection – viruses, buffer overflows etc. Logging/Auditing

– Data handing:VPN (Virtual Private Network) issuesE-mail encryption Anti-virus



• Security aspects of each area – Platforms/Servers/Devices:

Patch levels and procedures to update as new ones are released Account authorization Account termination Accounts Lockout and Password Settings Intrusion Detection Data handling requirements Logging/Auditing

– Network:Logging/Auditing of network devicesFirewall (types, management, procedures) Remote Access (Wireless) Passive intrusion detection



• Visual overview:

Server

Workstation

Servers Server

Server

PSPEnterpriseNetwork

Internet

PSPWirelessNetwork

Infrastructure

Security features insidePSP Enterprise Network(depend on each serverand workstation)

-Encryption-Authorization-Authentication-Audit trail-password/login-Anti-virus-firewall (Domain firewallbetween web servers andEnterprise network)etc.

MCD

Encryption

Firewall(protocolfirewall)

Protocolfirewall

MCD Docking Station

Encryption


Concluding Remarks

• The Pennsylvania State Police are responsible serving and protecting the people of Pennsylvania.

• To best do their jobs, the PSP needs to keep their IT technology up-to-date.

• We at Lion Inc. think that the solution we have proposed is more than sufficient in helping PSP improve their current processes and technology.


Any Questions?


our it solution for psp roarrr! ! lion consulting, inc

Documents

psppsp slide

information lion consulting

remarks lion consulting

future use lion consulting

current databases

police systems

standardization of technology

latest technology