© Turner & Townsend plc September 13making the difference

Our Global Business

2

Projects

Locations

Combining skills, delivering programme results

Consultancy Delivery Programme management

Improving programme performance

Managing programme delivery

Operations

Maximising asset portfolio

performance

Turner & Townsend at a glanceWe are professional services provider supporting organisations that invest in, own and operate major assets.

Our visionTo be the leading global provider of professional services to the natural resources, infrastructure and property markets, rewarded for the value we create.

Key facts• £318m revenue in 2012/13• 3,200 people• 80 offices in 34 countries• Average client care score of

8.2/10• 74% of our business is repeat• We are fully integrated and

independent• $500bn project involvement per

annum• Primarily operator focused in oil

& gas, renewable energy and mining & metals

Turner & Townsend at a glanceWe are professional services provider supporting organisations that invest in, own and operate major assets.

Our visionTo be the leading global provider of professional services to the natural resources, infrastructure and property markets, rewarded for the value we create.

Key facts• £318m revenue in 2012/13• 3,200 people• 80 offices in 34 countries• Average client care score of

8.2/10• 74% of our business is repeat• We are fully integrated and

independent• $500bn project involvement per

annum• Primarily operator focused in oil

& gas, renewable energy and mining & metals

Managing multiple projects for success

About us - Introduction

3

Our Global Contract Services Organisation Structure

Global EFA Contract Services GatekeeperAndrew Cox

(London)

NorthAmerica

UK Europe Africa Middle East Asia Australia

Consultants & Support Staff

Chris Caddell (USA)

Tim Tapper (London)

Stuart Hardy

(London)

John Price-Stephens

(Norway)

Bruce Clarke

(South Africa)

Richard Chamberlain (Abu Dhabi)

Andy Aston

(SE Asia)

Daniel Cheung

(N E Asia)

John Brells

(Perth)

Contract Services

Lead

Contract Services

Lead

Contract Services

Lead

Contract Services

Lead

Contract Services

Lead

Contract Services

Lead

Contract Services

Lead

Global Head, Contract ServicesJohn Boultwood

(London)

Shell Global Key Account ManagerChris Stops

LatinAmerica

Gareth Whisson(Brazil)

Contract Services

Lead

© Turner & Townsend plc September 13making the difference

CS Services Model

5

HelpdeskSupport

Businessneed

definition

Procurement strategy

Contract and

commercial modelling

Supplier evaluation strategies Contract

terms, negotiation and award

Supplychain

intelligence1

Procurementand

Contracts

2

3

4

5

6

DisputeStrategy

Claims Preparation

and Defence

AdjudicationSupportand ADR

Forensic Planning

ExpertTestimony

Early Independent Advice

2

DisputeResolution

3

4

5

6

1

Scheduleand Cost

Intervention

Contract Management

Commercial Close

ProjectTraining

Process andProcedures

Project Review

4

5

6

1

2

3

Contracts Project Team

Contract Services – ‘Gearbox’

Improved commercial and contract strategy

Predictable contract administration

Reduced and managed risk

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•Responding to major projects and programmes where different thinking is required to achieve optimum outcomes.

•Matching our experience from market sectors or similar procurement routes, the challenge of size and scale and changing operational demands placed upon in-house procurement functions.

•We bring procurement specialists able to apply knowledge, innovation and best practise solutions through strategy, intelligent procurement implementation, buying and placement of supply chain arrangements.

Business need definition

Procurement strategy

Supply chain intelligence

Supplier evaluation strategies

Contract terms, negotiation & award

Contract & commercial modelling

Procurement and Contracts - Improved commercial and contract strategy

1

Scheduleand Cost

InterventionCommercial Close

ProjectTraining

Process andProcedures

Project Review

4

5

6

1

2

3

Businessneed

definition

Procurement strategy

Contract and

commercial modelling

Supplier evaluation strategies Contract

terms, negotiation and award

Supplychain

intelligence1

Procurementand

Contracts

2

3

4

5

6

Forensic Planning

5

7

Contracts Project Team – Predictable Contract Administration

Project Training

Process and Procedures

Project Review

Schedule and Cost Intervention

Contract Management

Commercial Close

•Project Secondment of contract managers to major projects and programmes for contract administration.

•Managed Service Contract Assurance Team to provide pragmatic contractual advice, schedule management and commercial leadership.

•. Capital Project Review analysis of complex projects to verify and validate commercial, schedule, contractual and operational status. Reporting on risk profile, dispute avoidance, value protection and value enhancement.

•Proactive record management, contractual correspondence and prospective schedule management.

•Tactical contractual advice to inform and support commercial close.

1

Scheduleand Cost

Intervention

Contract Management

Commercial Close

ProjectTraining

Process andProcedures

Project Review

4

5

6

1

2

3

Contracts Project Team

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Dispute Resolution – Reduced and Managed Risk

Early Independent Advice

Dispute Strategy

Claim Preparation & Defence

Adjudication Support / ADR

Forensic Planning

Expert Witness

•Provision of Dispute Resolution Services in crystallised Disputes and proceedings.

•Early expert advice to give an independent assessment of the merits of the claim and in formulation of strategies.

• Support to legal process and formulation of claim/defence documentation and rebuttals

•Schedule and Quantum technical expert verificationof the client’s position and prospects of success.

•Independent Expert opinion and testimony in formal proceedings.

Businessneed

definition1

DisputeStrategy

Claims Preparation

and Defence

AdjudicationSupportand ADR

Forensic Planning

ExpertTestimony

Early Independent Advice

2

DisputeResolution

3

4

5

6

1

6

© Turner & Townsend plc September 13making the difference

Case Studies & Project Thumbnails

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Los Bronces Development - ChileLOS BRONCES COPPER MINE - CHILE

STARTING POINT

� Copper mine expansion project to double copper mining production for US$ 2.8 billion, located 65km from Santiago in rugged mountain terrain and at high altitude.

� Work carried out under a bespoke EPC Target Cost contract between 2007 and 2011.

� Cost greatly exceeded the budget after delays and other issues including the 2009 global financial crisis, the 2010 earthquake, geotechnical issues and unexploded ordnance.

� Employer, Anglo American appointed Turner & Townsend as claims consultant to prepare robust claim documents against the Contractor to arbitration standard.

THE BENEFITS� Flexible team located on site in Andes mountains.

� Worked with Employer and their legal team on strategy tobest articulate the Employer’s case.

� Established technical, quantum and planning specialistsand Chilean support team, allied to access to Turner &Townsend’s extensive sector experience and cost andprogramming data, provided for robust claims andcredibility of arguments advanced.

� Employer was regularly informed of evidentialdevelopments.

� Turner & Townsend’s ability to gain the respect and trustof the Employer.

� Risk to Employer around robustness of principles and costare established.

� Employer was able to negotiate a commerciallyadvantageous settlement.

APPROACH

� Liaison with Employer and their legal team to understand the causes of losses and to identify potential commercial claims against the contractor under the contract or Chilean law.

� Establish Chilean legal principles and what needs to be achieved to produce a valid claim.

� Review of relevant documentation including cost records, correspondence other records and programmes to establish the project history.

� Prepared claim documents for US $ multi million addressing quantum and delay analysis including full supporting documentation and all based upon the evidence.

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Rajasthan Northern Area Development - Contracts Project Team

Starting point

� The Client appointed Turner & Townsend as claims consultantsto investigate the facts and advise upon the strengths andweaknesses of the contractor’s final account claims for processplant civil engineering works, process works and exportpipeline EPC contracts.

� Tender readiness review of ITT documents including contractfor future phase well pads and in-field pipelines works.

� Advice on procurement best practice for response to Auditobservations. International contracts comparison.

� Support drafting of PR to PO and PO to Close-out handbooks.Lead Kick-off meeting and Commercial Close-out sections.

Approach

� Reviewed EPC contracts and advised on all contentious and non-contentious matters to be settled in the final accounts,including extension of time, disruption, acceleration and other claims and counterclaims.

� Recommended individual and collective strategy and timetable for structured close-out of all three contracts taking intoaccount cost recovery/audit requirements and the potential for Arbitration.

� Embedded in Client organisation to lead a team working closely with operations, procurement & supply chain management,project services, finance & legal and reporting direct to the Chief Operating Officer.

� Provided assurance to the Operations Board and ExCo to allow setting of considered settlement terms and financial limits withconfidence. Safeguarded cost-recovery position with Co-venturer and ensured cost and tax audit transparency withGovernment regulators.

� Provided assurance role in funding reviews by project bankers.

� Facilitated and led lessons learned workshops and recommendations report for the Phase 1 projects and developed thisprocess to provide a bespoke lessons learned portal on the Company intranet.

� Provided Programme Office manager and estimating support; developed estimating procedure, WBS, plans and estimates.

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Norway Sub-Sea Contract - Contracts Project Team

Starting point

� The Client appointed Turner & Townsend as claims consultantsto investigate the facts and advise upon the strengths andweaknesses of their case concerning a dispute on a liveproject.

� To support the smooth progress of the works, it was importantthat the dispute was settled within a short time period.

Approach

� The initial task was to carry out forensic analysis to establish the various facts in issue, the history of the events, all relevantdocuments and programmes so that the facts were clear and supported by relevant documentation. During this time, and asthe facts crystallised, we worked closely with the client and their lawyers to establish the legal issues and frame thearguments that arose from the facts.

� A detailed Commercial Positioning Document was prepared to allow our client to enter into commercial settlementnegotiations. This document contained the legal arguments fully supported by the history of the facts.

� This enabled our client to undertake commercial negotiations from a position of maximum strength.

� We mobilised a team experienced both in oil & gas projects as well as dispute resolution. Team members were dually qualifiedtechnically and legally and were able to immediately integrate within the client office.

� We coordinated with the lawyers to develop the case strategy and prepare all necessary supporting documentation. TheCommercial Positioning Document was prepared in a matter of weeks to support our client in early dispute resolution, basedupon a full understanding of the issues with all supporting legal arguments.

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Improved Commercial and Contract Strategy

Client XstrataProject Zanaga, Congo Services Contract Drafting Value $8bn

Client Qatar RailProject Qatar MetroServices Intelligent ProcurementValue GBP 32bn

Client Crossrail Project Crossrail Services Intelligent Procurement Value £17 bn

Client BPProject P&SCMServices Procurement AuditsValue Confidential

Client Centrica Project EA Wind Farm Services Intelligent Procurement Value Confidential

Client Shell Ph 1/Statoil Ph 2Project Troll AServices C&P ServicesValue Confidential

Client Statoil Project Johan SverdrupServices Contract modeling &

supplier evaluationValue Confidential

Client MaerskProject Peregrino, FPSOServices Contract terms & closeValue Confidential

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Predictable Contract Administration

Client AngloProject Los Bronces Mine, Chile Services CAT, Claims AvoidanceValue USD 1bn

Client ShellProject Pearl GTL, QatarServices Contract AdministrationValue USD19 bn

Client Cairn India Project MangalaServices Contract Management Value 1 bn USD

Client GALPProject Sines RefineryServices Close-out reviewValue EUR 1bn

Client AMLProject Tonkolili Iron Ore MineServices Contracts Close OutValue Confidential

Client ChevronProject ChuandongbeiServices CAT, Schedule ReviewValue Confidential

Client ChevronProject Gorgon, WAServices CAT, Schedule Review/CAValue Confidential

Client Shell Project Gumusut, MalaysiaServices CAT, Forensic Schedule &

Cost ReviewValue Confidential

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Reduced and Managed Risk

Client JormagProject Magnesium Plant, Jordan Services Quantum Expert Value USD 400M

Client TepeProject BTC Pipeline Services Quantum Expert Value £200 m

Client BombelaProject Gautrain, RSAServices DAB Representation Value Confidential

Client IberdrolaProject YekaterinburgServices Quantum ExpertValue RUB 14 bn

Client DP WorldProject Port, Dominican RepublicServices Claims (insurance)Value GBP 30m

Client QGCProject QCLNG, AustraliaServices ClaimValue A$ 3 bn

Client WLPSL & UKOPLProject Buncefield, UKServices Quantum ExpertValue Confidential

Client MarathonProject Volund, Norwegian N SeaServices Mediation SupportValue Confidential

© Turner & Townsend plc September 13making the difference

CS Global Contacts

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Contract Services Contacts

North Americas

Houston +1 713 457 9400Paul Campbell paul.campbell@turntown.comNew York +1 212 370 7321Bruce McAra bruce.mcara@turntown.comSan Francisco +1 415 4891600 Matt Cryer matt.cryer@turntown.comToronto +1 416 925 1424John Gravel john.gravel@turntown.com

UK & Ireland

London +44 20 7544 4000Tim Tapper tim.tapper@turntown.co.ukAberdeen +44 1224 224111Peter Wilson peter.wilson@turntown.co.ukDublin +353 1 2831116Martin Stonehouse martin.stonehouse@turntown.co.uk

Europe

Amsterdam +31 020 6580 060James Dand james.dand@turntown.co.ukStavanger +47 51 531610John Price-Stephens john.pricestephens@ttpearsonlugard.com

Africa

Johannesburg +27 11 214 1400Ian Donaldson idonaldson@turntown.co.za

Middle East

Abu Dhabi +971 2 441 0955Richard Chamberlain richard.chamberlain@turntown.comDoha +974 4436 7288Graham Baxter graham.baxter@turntown.comDubai +971 4 430 9101Alan Talibani alan.talibani@turntown.com

Beijing +86 10 6474 5566Daniel Cheung daniel.cheung@turntown.comKuala Lumpur +60 3 2171 1100David Hancox david.hancox@turntown.comSingapore +65 6846 3790Andy Aston andy.aston@turntown.comHong Kong +852 2834 6122Graeme Brechin Graeme.Brechin@ttbrechin.com.hk

Australia

Brisbane +61 7 3020 4770 Neil Birchall neil.birchall@turntown.comPerth +61 8 9322 2999John Brells john.brells@turntown.com

Asia

Latin America

Santiago +56 2 820 4250Jonas Nitschack jonas.nitschack@turntown.comSão Paulo +55 11 3521 7032Gareth Whisson gareth.whisson@turntown.com

London +44 20 7544 3595Andrew Cox andrew.cox@turntown.co.uk

Global Head Contract Services

London +44 20 7544 4083 John Boultwood john.boultwood@turntown.co.uk

London +44 20 7544 4083 Stuart Hardy stuart.hardy@turntown.co.uk

Johannesburg +27 11 214 1614Bruce Clarke bclarke@turntown.co.za

Shell EFA contract services