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Our Customer Terms of 23 ISDN Section

Part D – Associated Services

Part D – Associated Services was last changed on 1 October 2015

DRAFT [NO.]: [Date] Marked to show changes from draft [No.]: [Date]

Contents

Click on the section that you are interested in.

1 About this Part 4

2 Compatible equipment needed for features 4

3 Call waiting 4 What is call waiting? 4 Availability 4 Charges 4

4 Call forward 4 What is call forward? 4 Availability 6 Charges 6

5 Enquiry/Conference 6 What is Enquiry/Conference? 6 Availability 6 Charges 6

6 Call transfer 7 What is call transfer? 7 Availability 7 Charges 7

7 Calling number display 8 What is calling number display? 8 Availability 8 Charges 8

8 Calling line identification restriction 9 What is calling line identification restriction? 9 Availability 9 Charges 9

9 Call barring 9 What is call barring? 9 Availability 10 Charging 10

10 Call control 10 What is call control? 10 Availability 10 Charges 10

11 Multiple Number 10 What is Multiple Number? 10 Availability 11 Charges 11





12 Malicious caller identification/malicious call trace 11 What is malicious caller identification? 11 Availability 11 Charges 12

13 Number Redirection 12

14 Telstra Activated ISDN redirection 12 What is Telstra activated ISDN redirection? 12 Availability 13 Charges 13

15 Emergency Redirection 13 What is emergency redirection? 13 Availability 14 Charges 15

16 Number Only Redirection for ISDN 2 with Direct Indial and ISDN 10/20/30 15 What is Number Only Redirection? 15 Availability 16 Charges 16

17 Operator connect diversion 16 What is operator connect diversion? 16 Availability 17 Charges 17

18 User to user messaging 17 What is user to user messaging? 17 Availability 18 Charges 18

19 Advice of charge 18 What is advice of charge? 18 Availability 19 Charges 19

20 Extension level billing 20 What is extension level billing? 20 Availability 20 Charges 21

21 Line Hunt 21 What is line Hunt? 21 Availability 21 Charges 21

22 Direct Indial 22 What is Direct Indial? 22 Availability 22 Charges 22

23 Point-to-point and point-to-multipoint set ups 23 The difference between the two types of set ups 23





Multiple Number services 23





Certain words are used with the specific meanings set out Part A – General of the ISDN section, or in the General Terms of Our Customer Terms.

1 About this Part

1.1 This is part of the ISDN section of Our Customer Terms. Provisions in other parts

of the ISDN section, as well as in the General Terms of Our Customer Terms, may

apply.

See clause 1 of the General Terms of Our Customer Terms for more detail on how the various sections of Our Customer Terms should be read together (to see these terms – home and family customers click here; business and government customers click here).

See clause 1 of Part A – General of the ISDN section for more detail on how the various parts of the ISDN section should be read together.

2 Compatible equipment needed for features

2.1 You must have compatible equipment that has been correctly configured for the

features listed below to work.

3 Call waiting

What is call waiting?

3.1 When you use the full capacity of your ISDN service, call waiting tells you if

another call is trying to get through. You have the option of accepting the incoming

call and placing another call on hold, or clearing a current call to accept a waiting

call.

Availability

3.2 Call Waiting is a feature available on our ISDN Multiple Number services. It is a

standard feature available on the ISDN 2 Enhanced service.

3.3 It is available as an optional feature on ISDN 2. Call waiting is not available on

ISDN 2 with Direct Indial or ISDN10/20/30.

Charges

3.4 There is no charge for call waiting.

4 Call forward

What is call forward?

4.1 Call forward allows you to forward calls to your ISDN service to another number.

http://www.telstra.com.au/customerterms/home_family.htm

http://www.telstra.com.au/customerterms/bus_government.htm





4.2 There are three types of call forward:

(a) call forward immediate forwards all calls to your ISDN service to another

number; and

(b) call forward busy forwards calls to your ISDN service to another number

when your ISDN service is busy; and

(c) call forward no answer forwards calls to your ISDN service to another

number when your ISDN service does not answer.

4.3 There are two ways call forward can work:

(a) fixed (you tell us the number you forward to and we set it at the exchange);

and

(b) variable (you set the number you forward to yourself).

4.4 You can apply call forward to individual numbers on a Multiple Number service,

and to the group directory number on a Direct Indial service.

4.5 In the basic form of the feature for Direct Indial services, call forwarding is applied

to the entire indial number range and calls are forwarded to a single, common

number. If call forwarding is needed at the extension level, call deflection or

private network partial rerouting is needed (see below).

4.6 Call deflection is a feature similar to call forward which allows you to deflect a call

to your ISDN service to another number rather than answer it. The method of

entering the number to divert to will depend on your handset, but typically you will

be required to pre-program it in your equipment. You can deflect calls received at

individual extensions in a number range, without affecting the rest of the number

range. Call deflection is provided on a per number basis when used in conjunction

with the Multiple Number feature. When this feature is provided on Direct Indial

services, it is available to all extensions, subject to allowances within your terminal

equipment. The control procedures for this feature depend on your equipment.

Please refer to your equipment user guide.

4.7 Private network partial rerouting allows you to manage call forward and call

deflection using your equipment. This allows the call forwarding and deflection to

be applied to an individual extension of an indial range rather than to the entire

number range. It allows for diversion of calls within your equipment or private

network, or back to our network from your equipment. Private network partial

rerouting provides for network-based diversion, which means that the information/B

channels are released and can be used to handle other calls.





Availability

4.8 Call forward (variable) is a standard feature available on the ISDN 2 Enhanced

service.

4.9 It is available as an optional feature on all other ISDN services except ISDN 2

service with Direct Indial and point-to-multipoint.

4.10 Call forward (fixed) and call deflection are available as optional features on all

ISDN services except ISDN 2 service with Direct Indial and point-to-multipoint.

Call Deflection is not available via the analogue ports on ISDN 2 Enhanced.

4.11 You can get call deflection for ISDN 2 with Multiple Number and Line Hunt

services, and as part of the call forward (all conditions) feature on ISDN 2 service

with Direct Indial and point-to-point and ISDN 10/20/30.

4.12 You can only get private network partial rerouting if you have an ISDN 2 service

with Direct Indial and point-to-point or an ISDN 10/20/30.

Charges

4.13 There is no charge for call forward, call deflection or private network partial

rerouting features. We charge you at standard ISDN call rates for forwarded calls.

5 Enquiry/Conference

What is Enquiry/Conference?

5.1 Enquiry/Conference lets you place a call on hold, make a second call or accept a

call waiting call, and join the two calls in a three-way conference call.

Availability

5.2 Enquiry/Conference is available as an optional feature on the following ISDN

services:

(a) ISDN 2 with Multiple Number service; and

(b) ISDN 2 Enhanced.

It is not available on ISDN 2 with Direct Indial or ISDN 10/20/30.

Charges

5.3 We charge you the following for Enquiry/Conference (in addition to the standard

monthly access charges for your ISDN service):





Enquiry/Conference GST excl. GST incl.

Per month for ISDN 2 and ISDN 2 Enhanced (per service)

$3.00 $3.30

5.4 We charge you our standard ISDN call rates for calls you make.

6 Call transfer

What is call transfer?

6.1 Call transfer lets you answer incoming calls and then transfer them to another

number anywhere in Australia or overseas. Transferred calls are charged at the

standard ISDN call rates.

6.2 The person calling you pays for the call to you and if you transfer the call, you pay

for successfully transferred calls to the third person. Once you successfully transfer

the call, your line is free. While your line is free once the call is transferred, we still

charge you for the call to the third person until that call is completed.

6.3 You can transfer an incoming call to another service that is still ringing.

6.4 This feature also lets you to join the two calls in a three-way conference call.

(a) You cannot transfer the call if both calls are outgoing.

(b) You can transfer the call if both calls are incoming.

Availability

6.5 Call transfer is available as an optional feature on the following ISDN services:

(a) ISDN 2 and ISDN 2 with Direct Indial; and


6.6 The analogue ports of the NT1 Plus II are compatible with this feature. The

analogue ports of the NT1 Plus are not compatible with this feature.

Charges

6.7 We charge you the following for call transfer (in addition to the standard monthly

access charges for your ISDN service):





Call transfer GST excl. GST incl.

Per month ISDN 2 and ISDN 2 Enhanced (per service)

$6.82 $7.50

7 Calling number display

What is calling number display?

7.1 With appropriate equipment, calling number display lets you see the telephone

number of a person calling your ISDN service before and after you answer the call

(unless they have blocked their details or a number is not provided by the network,

eg international callers). Calling number display is also provided with call waiting

where you have a NT1 Plus II and or your equipment supports this function.

Availability

7.2 Calling number display is a standard feature available on the ISDN 2 Enhanced

service.:

7.3 Calling number display is an optional feature available on the following ISDN

services:

(a) ISDN 2, and

(b) ISDN 10/20/30.

7.4 The analogue ports of the NT1 Plus II are compatible with this feature. The

analogue ports of the NT1 Plus are compatible with this feature, except in the case

where the number is provided with call waiting.

Charges

7.5 There is no charge for calling number display when we provide it as a standard

feature. When we provide it as an optional feature, we charge you the following (in

addition to the standard monthly charges for your ISDN service):

Calling number display GST excl. GST incl.

Per month for ISDN 2 (per service)

$8.41 $9.25

Per month for ISDN 10/20/30 (per 2 Mbit/s link)

$16.82 $18.50





8 Calling line identification restriction

What is calling line identification restriction?

8.1 Unless you request calling line identification restriction, your calling number will

present to a called service. With calling line identification restriction, you can

prevent the presentation of your number to a person you are calling (unless you use

call by call override giving permission for your number to present). Exceptions are

made in some cases, eg calls made to emergency services where your number is

always presented.

8.2 If you do not have calling line identification restriction, you can still block

presentation of your number to a person you are calling on a call-by-call basis if

you have compatible equipment.

8.3 The analogue ports of the NT1 Plus and the NT1 Plus II are compatible with

blocking presentation of your number on a call-by-call basis.

Availability

8.4 Calling line identification restriction is available as an optional feature on all ISDN

services.

8.5 This feature is available on a per call, temporary or permanent basis, depending on

your equipment.

Charges

8.6 There is no charge for calling line identification restriction.

9 Call barring

What is call barring?

9.1 Call barring lets you prevent users of your service from making specific types of

calls (eg national long distance and international calls).

9.2 We programme your network barring options into the exchange. You cannot add,

change or remove them yourself. You need to ask us to add, change or remove your

preferred network barring option. You may also have barring applied to individual

extensions via your telephone system- please discuss with you equipment supplier.

(You can get network barring options that you can turn on and off yourself by

subscribing to the call control option if you have ISDN 2 with Multiple Number

service or ISDN 2 Enhanced services).





Availability

9.3 Call barring is available as an optional feature on all ISDN services.

Charging

9.4 There is no charge for call barring.

10 Call control

What is call control?

10.1 Call control allows you to prevent unauthorised calls being made by choosing the

types of outgoing calls that can be made from your ISDN service. A four digit PIN

controls the feature, letting you turn on or off your preset call barring options.

Availability

10.2 Call control is available as an optional feature on the following ISDN services:

(a) ISDN 2 with Multiple Number Service (not Direct Indial); and


10.3 The analogue ports of the NT1 Plus are compatible with call control.

Charges

10.4 We charge you the following for call control (in addition to the standard monthly


Call control GST excl. GST incl.


$3.00 $3.30

11 Multiple Number

What is Multiple Number?

11.1 Multiple Number lets you have up to eight telephone numbers (in total) with one

ISDN service.

11.2 If you have ISDN 2 Enhanced, a maximum of six telephone numbers can be used

on the analogue ports of NT1 Plus II, as each port has three different rings.





11.3 The NT1 Plus does not support distinctive ring (ie different rings for each number),

so only one number can be used per analogue port.

11.4 Although you can have multiple devices, only two lines are available at any one

time.

Availability

11.5 Multiple Number is available as an optional feature on the following ISDN services:

(a) ISDN 2 (not available with Indial); and


Charges

11.6 We charge you the following for Multiple Number (in addition to the standard


Multiple Number GST excl. GST incl.

Per month for ISDN 2 and ISDN 2 Enhanced

- first two numbers per service Nil Nil

- each additional number $4.00 $4.40

12 Malicious caller identification/malicious call trace

What is malicious caller identification?

12.1 With appropriate equipment, malicious caller identification/malicious call trace lets

you ask us to record the details of threatening or malicious calls. We record the

details at our exchange and use them to identify the service from which the

offending call(s) are generated. We provide both the European

Telecommunications Standards Institute (ETSI) compatible and non-ETSI feature.

Availability

12.2 Malicious caller identification/malicious call trace is available as an optional feature

on all ISDN services. It applies per access for Multiple Number services, all

accesses for a Line Hunt group with multiple numbers (including the group

directory number) and across the whole number range for Direct Indial services.

12.3 Malicious caller identification requires compatible equipment in order to perform a

trace.





12.4 For ISDN 2 Enhanced, the analogue ports of the NT1 Plus II and the NTI Plus are

compatible with malicious caller identification.

12.5 If you are using the ISDN 2 service or equipment connected to the S-Bus of the

NT1 Plus II, your equipment may support either malicious caller identification or

malicious call trace. (Earlier versions of this feature in Australia were provided as

malicious call trace, a non-ETSI feature.) Because the capability of your equipment

to handle each may differ, when you ask us for this service we supply both versions

of this feature for simplicity. Check with your equipment supplier for

compatibility.

Charges

12.6 We charge you the following for malicious call identification/malicious call trace

(in addition to the standard monthly access charges for your ISDN service):

Malicious call identification/malicious call trace GST excl. GST incl.


$5.00 $5.50

Per month for ISDN 10/20/30 (per 2 Mbit/s link) $10.00 $11.00

13 Number Redirection

13.1 The Number Redirection service is compatible with all ISDN services. For details

of the number redirection service, see Part I – Other Service Options of the Basic

Telephone Service section of Our Customer Terms (to see these terms – home and

family customers click here; business and government customers click here).

14 Telstra Activated ISDN redirection

What is Telstra activated ISDN redirection?

14.1 Telstra Activated ISDN redirection lets you permanently redirect all your incoming

calls from an ISDN service/number to a fixed single number. It applies at the

number range level (or the single number level for Multiple Number services). You

can choose:

(a) unconditional redirection – which applies the equivalent of call forward

immediate and redirects all calls to another nominated ISDN or public

switched telephone network destination number (but not 190 numbers); or

(b) conditional redirection – which applies the equivalent of call forward busy

and/or no answer and redirects calls based on these conditions to another

http://www.telstra.com.au/customerterms/home_phone_services.htm

http://www.telstra.com.au/customerterms/bus_other_service.htm





nominated ISDN or public switched telephone network destination number

(but not 190 numbers).

14.2 You can only order Telstra activated ISDN redirection during business hours

through standard ordering processes.

14.3 The redirection of calls will only be successful if the incoming call type is

compatible with the number to which the call is directed. Data calls redirected from

ISDN services to services on our public switched telephone network will fail.

14.4 The redirection of calls to a single service on our public switched telephone

network or ISDN service may not be successful if the single service cannot cope

with call volumes.

14.5 Redirection of calls from your ISDN service to a Priority One3, Priority 1300,

Freecall One8 or Freecall 1800 service will result in a loss of code dependent

routing functionality.

Availability

14.6 Telstra activated ISDN redirection is available as an optional feature on the

following ISDN services:

(a) ISDN 2 with Multiple Number, Line Hunt and Direct Indial point to point;

(b) ISDN 2 Enhanced; and

(c) ISDN 10/20/30 services.

Charges

14.7 We charge you for calls we redirect at standard ISDN call rates. We also charge

you our monthly access charge for your service.

14.8 You are responsible for all charges incurred as a result of asking us to provide

Telstra activated ISDN redirection to you.

15 Emergency Redirection

What is emergency redirection?

15.1 Emergency redirection lets you temporarily redirect all your incoming calls from an

ISDN service/number to another service/number.

15.2 We provide emergency redirection when you are unable to access your equipment

(eg PABX) and/or our ISDN service is faulty. It is generally used in disaster

recovery scenarios.





15.3 We expect to provide emergency redirection on a temporary basis, usually for no

longer than one week. During this time, the standard ISDN service charges

continue to apply. You can choose:

(a) unconditional redirection - which applies the equivalent of call forward

immediate and redirects all calls to another nominated ISDN or public

switched telephone network destination number (but not190 numbers); or

(b) conditional redirection - which applies the equivalent of call forward busy

and/or no answer and redirects calls based on these conditions to another

nominated ISDN or public switched telephone network destination number

(but not190 numbers).

15.4 We activate and deactivate emergency redirection when you ask us to. You must

tell us at least one hour before if you want to activate, change or deactivate any of

your emergency redirection arrangements. To activate emergency redirection

within one hour, we must be able to successfully validate your identity. If we have

trouble validating your identity, we may not be able to activate the service within

one hour.

15.5 When we activate diversion on your ISDN 2 with Direct Indial or ISDN 10/20/30

services at your request, you cannot change or remove emergency redirection

yourself. You must ask us to change or remove the redirection.

15.6 When we activate diversion on your ISDN 2 with Multiple Number, ISDN 2 Line

Hunt and ISDN 2 Enhanced services at your request, and you subscribe to the call

forward option chosen above, you may deactivate the redirection when your

equipment and/or our ISDN service is working.

15.7 The redirection of calls from your ISDN service to a single service on our public

switched telephone network or ISDN service may not be successful if the single

service cannot cope with call volumes.

15.8 The redirection of calls from your ISDN service to a Priority One3, Priority 1300,





ISDN services to services on our public switched telephone network will fail.

Availability

15.10 Emergency redirection is available as an optional feature on the following ISDN

services:

(a) ISDN 2 with Multiple Number, Line Hunt and Direct Indial;





(b) ISDN 2 Enhanced; and

(c) ISDN 10/20/30 services.

Charges

15.11 We charge you the following when you activate emergency redirection (in addition

to the standard monthly access charge for your ISDN service). This charge includes

the cost of deactivation. Normal call charges apply for redirected calls.

Emergency redirection charges GST excl. GST incl.

For each activation $200.00 $220.00

For each deactivation Nil Nil

15.12 We will not charge you the activation charge if you activate emergency redirection

because our network is faulty (as determined by us).

15.13 We will not charge you for redirected calls over our network if our network is faulty

and you are preselected with us.

15.14 If you are currently not preselected to us, you must give us permission to have your

STD and fixed to mobile calls carried via our network for the duration of the

redirection.


emergency redirection to you.

16 Number Only Redirection for ISDN 2 with Direct Indial and ISDN 10/20/30

What is Number Only Redirection?

16.1 When you relocate your business and take up a new ISDN service because you

cannot retain your existing number, ISDN based Number Only Redirection lets you

redirect your calls to your new number for a period of time.

16.2 We activate and deactivate Number Only Redirection when you ask us to. You

cannot change or remove the redirection yourself. You must ask us to change or

remove the redirection. You must cancel the old ISDN service.

16.3 Number Only Redirection is available for a period of up to 12 months from the date

we connect the redirection service.







ISDN services to Basic Telephone Services on our public switched telephone

network will fail.

16.5 The redirection of calls from your ISDN service to a single service on our public

switched telephone network or ISDN service may not be successful if the single

service cannot cope with call volumes.

16.6 The redirection of calls from your ISDN service to a Priority One3, Priority 1300,



Availability

16.7 Number Only Redirection is available on ISDN 2 with Direct Indial and ISDN

10/20/30 services.

Charges

16.8 We charge you the following for activating each ISDN 10/20/30 service with

Number Only Redirection:

Number Only Redirection activation charge GST excl. GST incl.

Each ISDN 10/20/30 service with Number Only Redirection (per 2 Mbit/s link)

$200.00 $220.00

16.9 There are no ongoing charges for Number Only Redirection, but you must continue

paying the relevant Direct Indial charge to get this feature.

16.10 We charge you at standard ISDN call rates for calls we redirect.


Number Only Redirection to you.

17 Operator connect diversion

What is operator connect diversion?

17.1 Operator connect diversion lets you redirect all incoming national reverse charge

calls and all international operator connected calls to a nominated number within

your indial or PABX group number range. This feature helps you to avoid

accepting unauthorised incoming calls.





17.2 We cannot promise the redirection of calls if they come via another phone

company.

17.3 You must tell us at least five business days before you want us to activate operator

connect diversion.

Availability

17.4 Operator connect diversion is available as an optional feature on the following

ISDN services:

(a) ISDN 2 with Direct Indial (point-to-point only); and

(b) ISDN 10/20/30.

Charges

17.5 We charge you the following for operator connect diversion (in addition to the

standard monthly access charges for your ISDN service):

Operator connect diversion GST excl. GST incl.

Per month for ISDN 2 with Direct Indial (per service) $10.00 $11.00


18 User to user messaging

What is user to user messaging?

18.1 User to user messaging lets you send and receive information to and from another

user (in packets of up to 128 Octets) if you have appropriate equipment.

18.2 We provide two types of user to user messaging:

(a) User to user 1 – allowing information to be sent in packets of up to 128

octets during call set up and clear down; and

(b) User to user 3 – allowing information to be sent in packets of up to 128

octets while the call is active.

18.3 You cannot use this feature on international calls.





Availability

18.4 User to user messaging is available for ISDN services except ISDN 2 with Direct

Indial with point-to-multipoint configuration services. We provide user to user

messaging for ISDN 2 Enhanced by connection to the S-Bus port on the NT1 Plus

II.

18.5 If you use an ISDN 2 with Direct Indial or ISDN 10/20/30 service with a telephone

number you ported to us from another telephone company, you will not be able to

get user to user messaging.

Charges

18.6 We charge you the following for user to user messaging (in addition to the standard


User to user messaging GST excl. GST incl.

Per month for ISDN 2 and ISDN 2 Enhanced

- User to user 1 (per service) $10.00 $11.00

- User to user 3 (per service) $20.00 $22.00

Per month for ISDN 10/20/30

- User to user 1 (per 2 Mbit/s link) $50.00 $55.00

- User to user 3 (per 2 Mbit/s link) $100.00 $110.00

19 Advice of charge

What is advice of charge?

19.1 With appropriate equipment, advice of charge lets you monitor the approximate

charge for a call (the charge before we apply any relevant discounts).

19.2 You can choose one of three types of advice of charge:

(a) during – automatically provides you with the elapsed cost of the call when

you ask and at every charging increment thereafter for the duration of the

call, and at the end of the call;

(b) end – automatically provides you with the cost of the call at the end of the

call; and





(c) per call request – either provides you with the cost of the call during and at

the end of the call or just at the end of the call, as you request at call setup.

19.3 Advice of charge is provided in ‘real time’. The call charge is an approximate only

and will not include FlexiPlan discounts and special offers. Discounts are

calculated on your bill.

19.4 Advice of charge only provides details of call charges based on the timed call

option. If you are on a pricing option that provides alternatives other than timed

call charging, the advice of charge will be based on the timed charges. It can

therefore be different from the actual charge you have incurred.

Availability

19.5 Advice of charge is available as an optional feature on all ISDN services (except

ISDN 2 with Direct Indial and point-to-multipoint). ISDN 2 Enhanced requires

connection via the S-Bus.

19.6 For ISDN Multiple Number Line Hunt group configurations, this feature is applied

to all multiple service numbers for each access belonging to the hunt group. This

ensures the feature works even if the calling equipment nominates the group

directory number (the main number for the plan) as the calling number.

19.7 This feature is not available for the following calls:

(a) calls to mobile numbers;

(b) calls using phone companies other than us;

(c) calls to information services (eg 190 numbers);

(d) calls to our OneNumber service;

(e) calls to directory assistance call connect and Sensis 1234; and

(f) control/D channel activity.

Charges

19.8 We charge you the following for advice of charge (in addition to the standard


Advice of charge GST excl. GST incl.


$5.00 $5.50





Advice of charge GST excl. GST incl.


20 Extension level billing

What is extension level billing?

20.1 Extension level billing lets you receive details of call costs for each extension

number you have. On your account, you receive a listing of the extension numbers

and a list of the national long distance calls, international calls and calls to mobiles

made from each extension with the following details:

(a) start time;

(b) duration;

(c) an indication of whether it is a voice call or data call;

(d) cost;

(e) telephone number called;

(f) destination; and

(g) charge rate.

20.2 Local calls are summarised. You can ask for local call itemisation for an additional

charge (see Part A – General of the ISDN section of Our Customer Terms).

20.3 Any discounts are applied at the account level, and will not be shown against

specific extension numbers.

20.4 We apply this feature across your entire allocated range (not to individual extension

numbers in isolation).

Availability

20.5 Extension level billing is available as an optional feature on the following ISDN

services:

(a) ISDN 2 with Direct Indial point-to-point service; and

(b) ISDN 10/20/30.





20.6 This feature is not available with ISDN Xpress.

Charges

20.7 We charge you the following for extension level billing (in addition to the standard


Extension level billing GST excl. GST incl.

Per month for ISDN 2 with Direct Indial (per Indial group) $16.82 $18.50

Per month for ISDN 10/20/30 (per Indial group) $80.00 $88.00

21 Line Hunt

What is line Hunt?

21.1 Line Hunt lets you advertise one directory number and have more than one ISDN

service connected to that number. The network distributes incoming traffic across

all available ISDN information/B channels.

21.2 If you have a Multiple Number service and choose Line Hunt, you will receive an

extra number called the group directory number that becomes your advertised

number.

Availability

21.3 Line Hunt is available as an optional feature on the following ISDN services:

(a) ISDN 2 with Multiple Number service; and


21.4 Line Hunt requires you to have a minimum of two services of the same type eg two

ISDN 2 services.

21.5 You do not need to request Line Hunt with your ISDN 2 with Direct Indial or ISDN

10/20/30 service as an equivalent functionality is provided as a standard feature

with these services.

Charges

21.6 We charge you the following for Line Hunt (in addition to the standard monthly






Line Hunt GST excl.

GST incl.

Per month for the group directory number for ISDN 2 and ISDN 2 Enhanced (per service)

$4.55 $5.00

Per month for ISDN 2 and ISDN 2 Enhanced (per service) $4.55 $5.00

22 Direct Indial

What is Direct Indial?

22.1 Direct Indial lets callers contact a person they wish to speak to directly without

going through an operator. Direct Indial is used in conjunction with phone systems

or PABXs. It also supports automatic call distributors and voice mail and paging

services.

22.2 We have a separate number range for Direct Indial operations.

22.3 For our standard Direct Indial operation:

(a) we allocate you a number range in 100-number blocks;

(b) we program our network to route calls to you; and

(c) we allow you to reserve number ranges (where available) in 100-number

blocks for future use.

Availability

22.4 Direct Indial is a standard feature on ISDN 10/20/30. It is available as an optional

feature on ISDN 2.

22.5 It is not available on ISDN 2 Enhanced.

Charges

22.6 We charge you the following for Direct Indial (in addition to the standard monthly

access charges for your ISDN service).

Direct Indial GST excl.

GST incl.

Per month (per 100-number block) $56.82 $62.50

Per month reservation of numbers for ISDN 2 with Direct Indial and ISDN 10/20/30 (per 100-number block)

$80.00 $88.00





23 Point-to-point and point-to-multipoint set ups

The difference between the two types of set ups

23.1 The difference between point-to-point and point-to-multipoint is to do with the

signalling protocols between our ISDN exchange and your ISDN hardware.

Associated features may also require a specific configuration. It is important that

you check the preferred setting required on your service(s) with your equipment

provider.

(a) All ISDN 10/20/30 services use point-to-point.

(b) An ISDN 2 service can be either point-to-point or point-to-multipoint,

depending on the application.

(c) ISDN 2 Enhanced services must be point-to-multipoint.

23.2 In a point-to-point set up, our ISDN exchange only expects to see a single device

respond to call requests. That device is responsible for managing calls for all of

your devices using that service. Typically these other devices will be extensions on

a PABX.

23.3 In an ISDN 2 point-to-multipoint set up, you would typically have an S-BUS

feeding multiple devices (routers, Terminals Adaptors etc) and our ISDN exchange

expects that there may be more than one device responding to call requests.

(Equipment specifications will define one or the other).

Multiple Number services

23.4 Where we refer to an ISDN 2 with Multiple Number service in this document we

are referring to an ISDN 2 service configured with a minimum two telephone

numbers, or up to the maximum of 8 telephone numbers allowed by the Multiple

Number feature.

our customer terms page 1 of 23 isdn section - telstra · 2020. 6. 17. · our customer terms page...

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