GOIP Support With OTRS

Welcome

OTRS

Open source Ticket Request System

Major Feature Of OtrsWeb-Interface

Email-InterfaceTicket

System

Web-Interface

Agent web interface for viewing and working on all customer requests

Admin web interface for changing system things

Customer web interface for viewing and sending info's to the agents

Web interface with multi attachment support

Easy and logical to use

Agent /Admin Login-Interface

Customer Login-Interface

Email-Interface

Dispatching of incoming email via email add. or x-header

Auto responders for customers by incoming emails (per queue)

Auto convert of incoming html only emails to text/plain (to get it easier searchable)

Email-notification to the agent by new tickets, follow ups or lock timeouts

Follow up check based on references and in-reply-to header

Ticket

Custom queue view and queue view of all requests

Ticket locking Ticket replies (standard responses) Ticket auto responders per queue Ticket history, evolution of ticket

status and actions taken on ticket Ability to add notes (with different

note types) to a ticket

Ticket

Ticket can be moved to a different queue (this is helpful if emails are for a specific subject)

Ticket priority Ticket time accounting Ticket print view (PDF) Ticket pending feature Ticket responsible feature Ticket ACL support Ticket workflow feature

Agent Queue view

Administrator Web-InterfaceAdmin Can manage everything

from here only

THANK YOU GOIP SUPPORT TEAM