otm delivered: how business process outsourcing and preconfigured solutions deliver rapid roi
TRANSCRIPT
OTM DELIVERED
How Business Process Outsourcing and Preconfigured Solutions Deliver Rapid ROI
OTM SIG User Conference 2009
MavenWire: Proven Experience
! “MavenWire” Defined: ! Maven (ma’van) A trusted expert or knowledgeable
enthusiast who seeks to pass his or her knowledge to others. ! “Wire” Defined: (wir) A conduit for transferring energy from
one point to another.
! Established in 2006, 57 OTM skilled consultants worldwide with a average 5+years of OTM expierence
! Marketplace penetration for global projects ! US, Europe, Asia (in partnership with EII Solutions)
! Offshore center of excellence for consulting and development (in partnership with 7Hills)
MavenWire: Proven Experience Continued...
! Specialist in Oracle Transportation Management application (formerly G-Log) ! US, Europe, and Asia
! Global coverage with organisations in North American, Europe and APAC
! Leading provider of independent OTM BPO services including functional and technical, consulting, hosting, training and customer support
! Strong domain experience covering operational and system implementations for premier OTM customers
! Active part of the OTM Special Interest Group (SIG), now part of OAUG
MavenWire: Partial Client List
! Consumer Goods − ACCO − Electrolux − Garmin − Newell Rubbermaid
! LSPs − Exel Logistics (DHL) − Geodis − Schneider Logistics − Toll Logistics − UTI
! Retail − Family Dollar − Tesco
! Process Manufacturing − Baillie Lumber − Smurfit-Stone − Coca-Cola − Dawn Foods − Elkem − Macsteel − Rohm and Haas − UPM
MavenWire: Customer Testimonial
"Newell Rubbermaid engaged MavenWire to assist with the implementation of freight payment utilizing OTM’s Settlement functionality to enhance the previous in-house process.
MavenWire’s resources brought a deep knowledge of expertise across OTM technical and functional levels that resulted in a seamless implementation of new processes and successful integration with a new ERP system.”
Brian Montalbano Global Manager, Transportation Services Newell Rubbermaid
MavenWire: What the Analyst are saying? “PPG Industries, a $10 billion diversified manufacturer. PPG operates a load control center to plan and execute shipments for 35 North American manufacturing plants and 16 distribution centers.
PPG moved to an on-demand transportation management system to power its load control center to improve load consolidation and carrier interactions and enhance visibility.
Results have included a $1 million to $2 million annual freight savings; typical per-load savings of $40 to $70 for motor freight; and a 50% increase in shipments per planner”
Aberdeen Group The Transportation Benchmark Report; How “Best-in-Class” Companies are Responding 2006
MavenWire: What the Analyst are saying? “At its core, business process is all about how work gets done. Knowing how and where to start in defining, improving, and redesigning a business process can be daunting.
In spite of the challenge and complexities, the shift from functional/departmental processes to cross-functional and inter-enterprise business processes is a long-term business imperative that drives enterprises to:
1) engage professional service organizations to assist with business process improvement and redesign; 2) implement business process management (BPM) suites to better automate, manage, and optimize business processes; and/or 3) outsource their business processes to an organization that specializes in those processes.”
April 6, 2006 ARC Research Analyst Topic Overview: Business Process Definition, Improvement, And Management, By Christine Ferrusi, Connie Moore
MavenWire: What the Industry is saying? “Over the last few years, there has been growing interest and adoption of on-demand TMS (Transportation Management System) technology. That interest should only increase, as the on-demand solutions become more mature, and companies in the current economic climate are perhaps more likely to look for solutions that require less upfront investment.
On-demand TMS solutions offer not only the potential for a different economic model (up-front software license versus subscription/”pay-as-you-go” model), but most vendors also tout that there are much lower implementation costs.”
January 27, 2009 – SC Digest Editorial Staff
! An Oracle Partner since 2007 − Certified SI providing a full range of services for Oracle OTM
products − OTM Functional Consulting (project based and full implementation) − OTM Technical Consulting (development and architecture/tuning) − OTM Training (functional and technical) − OTM Hosting Services − OTM BPO/SAAS Services − OTM Support Services
! Oracle Development Partner since 2008 ! Oracle Partner for OTM Consulting, BPO and Hosting Services ! Oracle Development Partner ! Member of Oracle’s Applications Integration Partner Strategy
Council − Provide input and direction into the future of Oracle’s application
integration efforts, including AIA
MavenWire: Oracle Partnership
! Regular interaction at the executive and operational levels − Client and account management − Implementation projects − Support and training − Development activities
! Executive level steering committee meetings on major projects − Ensure on-going feedback into Oracle's client management and
product development organizations
MavenWire: Oracle Relationship
MavenWire : OTM Services
End to end OTM implementation DELIVER Methodology Rapid Implementation Tools Global Delivery Model
Implementation Services
Customization Extension Development Custom Interface Development Report and FTI KPI development
Customization / Dev Services DELIVERED Business Process
Outsourcing (BPO) Full OTM Training Syllabus Provision of specialist OTM services
Solution Services
24 X 7 Multi-level User Support Help desk
Business Support Services Monitoring Services Data Maintenance
Support Services OTM Hosting World class data center Incubator rapid deployment Online Monitoring Infrastructure support 24/7
Globally
Hosted Managed Services
Transportation Process Development Process Re-engineering /Refinement OTM Infrastructure Consulting OTM Technical Integration Consulting
Consulting Services
OTM DELIVERED: MavenWire’s BPO Solution
Finding the right balance of ownership versus outsourcing allows organizations to concentrate on core competencies to achieve success
Business Process Outsourcing (BPO) is the practice of using a third party contracted to perform specific, specialized processes on a company’s behalf.
Outsourcing Ownership
Transactional Processing
Carrier& Customer Relations
Service & Maintenance
Retention of Specialist Skills
Execution Of Goods
Customer Relations
OTM DELIVERED: The BPO Model
OTM DELIVERED
Support Services
Hosting Services
OTM FIRST
OTM DELIVERED: BPO Preconfigured Solutions
• Carrier Bid Process Completed
• Rates entered in Contract Management Form
Customer
• Rates Transformed into CSV
MavenWire • Rates Loaded in Test • Rates Tested Using RIQ
OTM
• Customer Notified Rates Loaded in Test
• Customer Sign’s off on Load to Production
• Shipping Lane Cost Validation Available
Customer • Rates Promoted to Production
• Rates Stored on Network for Historical History
MavenWire
Rate Management
Business Need – Decentralized rate management with no central source for validating shipping rates and carrier invoices.
Solution - Allow MavenWire to manage the creation, updates, and expiration of rates in your OTM application while giving you access to validate shipping lane costs.
Benefits - Radical reduction of turn-around time & discrepancies with claims and actuals. Higher customer satisfaction.
• Map and upload carrier Invoice
• Map and upload Shipments
Invoice
• Automatically Match Invoices to Shipments
• Or create OTM self bill
Match • Choose Approval Rule • Choose Approval Party • Automatically Approve Invoices within chosen tolerances
Approve
• Notify unmatched Invoices
• Notify Invoices requiring approval (out of tolerance)
Notify • Automatically send payment Voucher
• Map Voucher to AP system
Pay
OTM DELIVERED: BPO Preconfigured Solutions
Settlement
Business Need – Customers challenged with carrier performance and invoice accurately with manual processes to manage freight settlement.
Solution - The module focuses on automation of the invoice matching and approval process according to predefined customizable tolerances, and also provides a ‘dashboard’ (known as the Business Monitor) to detect and display unmatched invoices and out-of-tolerance approvals. Benefits - Reduction in invoice payment administration, exception alerting and visibility, creation of carrier performance history, increased collaboration between internal and external parties.
• ERP Processes Create Order and or Shipment
Customer
• Order Created • Shipment Created • Monitors Triggered to Track Events
OTM • Carrier Sends Events Against Order
• Carrier Sends Events Against Shipment
Carrier
• Order Updated with Carrier Events
• Shipment Updated with Carrier Events
OTM
OTM DELIVERED: BPO Preconfigured Solutions
Visibility
Business Need – Customers that have decentralized separate applications or manual process to manage their order to cash processes.
Solution – This module provides you with a platform to collect shipment status information and to accurately monitor and track shipments.
Benefits – Visibility of inventory in transit, ability to gather historical data to track carrier and supplier performance, provides visibility to your customers, and provides ability to react to shipping issues.
OTM DELIVERED: BPO Preconfigured Solutions EBS/OTM Logistics Order to Cash
Business Need – For Existing EBS Customers that require a more robust planning and optimization engine that can not be leveraged from within the current EBS Shipping Application. Solution - This module provides a full Logistics order to cash solution leveraging Oracle E-Business Suite and Oracle Transportation Management.
Benefits: Provides Accelerated Full Cycle Implementation, Rapid ROI, Ongoing reduction in invoice payment administration, exception reporting across the order to cash processes.
OTM DELIVERED: BPO Services
EDI VAN Connectivity
Master Data Maintenance
Customer On Boarding
Carrier On Boarding KPI Reporting
Functional & Technical
Consulting
Custom Development
OTM DELIVERED: ROI Realized
Savings: 50% 25% 25% 25% 25%
Hosting costs reduced year after year for substantial savings…
OTM DELIVERED: ROI Realized
Saving of $312,000 (33%) over 5 years!
OTM DELIVERED: BPO Benefits
• OTM DELIVERED allows for complete customization to best match your business needs. A focused solution provides greater cost savings.
• Provides near-term ROI without the need for additional headcount. Rapid implementation procedures and proven methodology allow you to realize cost savings while still growing your business.
• Partnering with the team who helped develop OTM. You can be rest assured that you’re in good hands.
• Allow use of a cutting edge transportation management application with zero overhead. No effect on your company’s technical infrastructure and team.
• Web-based application allows for global collaboration. Connectivity with providers, partners, and customers.
• Benefit from the tax advantages and additional savings. OTM DELIVERED costs can be allocated as an operational expenditure, rather than a capital expenditure.
